Absolute theft. No other word for it. Charged me over $500 ($60 for fuel) to "diagnose" a 1 year…read moreold 15K mower that is under warranty. $60 in fuel!! I guess they drove it home every night or drove it to the next county. The mower had fuel diluted oil when I brought it in. They notated what Kawasaki said to check, which included ethanol fuel, contamination, water in fuel, fuel pump and a few other things. They claim to have done that, and said there wasn't enough fuel in the oil to compensate for amount. Was this done with a oil analysis? Nope. Guess they did a smell and taste test and determined it that way. They said they "drained down" the oil so I was going to send it out myself for a actual analysis. Nope. Lied. Mower has brand new fresh oil in it. Ethanol? Nope. I buy pure gas from Valero. Said there was water in the fuel. Nope. Came home and tested the fuel in my tote tank on my trailer. No water, no contaminates. Plus I have a canister filter my fuel goes through before it goes into my mowers (see photo). Asked if they did a compression and leak down test....NOPE. FIRST thing any mechanic who knows anything does when there is fuel in the oil if it isn't the pump, injector or carb. So, in the end, they stole $500 of my hard earned money I made working in 100+ degree heat to do what? Plug it into a computer and burn about 20 gallons of fuel, which didn't happen and was just more theft. I can cut 15 acres of grass and not burn $60 in fuel. So what is actually wrong with it? Well, within 30 minutes of pulling into my driveway I found it had no compression on one cylinder. Almost certainly a bad valve seal. Took me MAYBE 20 minutes to diagnose. Never, EVER, buy a mower from this place, or take it here for service.

Hands down the place to get a new tractor or keep a good one running with new parts and service.read more

I will preface this review by stating that up until today, 01 OCT 2020, I had never set foot inside…read moreof a Tractor Supply Company (TSC) store. In fact, I don 't even own a tractor. With that being said, I did however, purchase a new pickup truck this year and low and behold, it's almost time for my first oil change. My truck uses 8 quarts of 0W-20 full synthetic oil. After a little research, I opted to use Shell Rotella gas truck full synthetic oil. Shell Rotella is a popular engine oil for all makes and models of diesels (and tractors), so although this gas truck oil is "fairly" new, I wanted to use it, as the reviews for it are stellar. A quick internet search of the Metro New Orleans area revealed that TSC was one of the only places that had the 0W-20 jugs in stock. I called TSC and was greeted pleasantly on the phone by employee Jennifer. I needed two five-quart jugs and she advised that she only had 2 left, but would hold them at the counter until I got there. 45 minutes later I arrived at the store and was solemnly greeted as I walked through the doors. I saw my "reserved" oil at the cashier's booth and purchased it at a price was $3.00 cheaper (for each jug) than anywhere else, including Amazon. I didn't have time to browse the store, but there is a lot of eye candy in there. I'll be back soon.

Can't buy propane---like ever at this location! Nine weeks ago---the guy who does propane is…read moreunloading a truck, it will be 2 hours! Second attempt--the girl who does propane is on break! Third attempt--the girl who does propane is on a conference call and we don't know how long she'll be! So only one person on shift, in the entire store is qualified to service propane customers?! Ridiculous and frustrating! Management is failing big here---or the entire staff is just full of crap! I know it's hot outside but damn.

If you're looking for a professional local dealer for your equipment needs here is the place…read more Locally owned and operated since 1995.

Bad experience owner was rude. Just bc I am a women I felt she didn't care and maybe thought I…read morewasn't serious about buying a tractor for my husband I had my down payment with me but she lost my business due to rudeness and shun by her. I knew what I wanted and just wanted to buy one with a warranty even if it cost more for warranty. I left and purchase elsewhere.

I haven't reviewed these guys yet? Ugh…read more So, here's my story for why I love Northern Tool (and not that other store, yeck). I was shopping for a little trailer to use around the house for small projects, landscaping, stuff like that. I called around to the "other store," looking for the trailer they had on sale, but I was treated very rudely. Not rude like, "what do you want?" Nooooo, this lady went so far as to put me on hold for 10 minutes while she 'went to check the availability of the trailer.' That's not such a bad thing until someone else accidentally picked up the phone to ask who I was holding for and this voice in the background says, "put him back on hold, he can wait." Actually, no, I couldn't and I hung up on your store...haven't been back since, either. Anyway, that's just to illustrate why I went to Northern Tool, instead, but here's why I will continue to visit. I did buy my folding trailer from Northern Tool, loaded it up, then proceeded to ignore the boxes it came in for about 6 months. When I finally got around to assembling it, I found that I was missing an entire box of parts. OH NO! Dejected and sad and a little ashamed, I loaded up the parts and made the trudge back to the store. I explained my situation, bought it a long time ago, turns out I am missing parts, the original packaging was damaged, yada yada yada. The guy looks at me, walks in the back, then comes out with a box on a cart. THEY REALIZED I HAD FORGOTTEN A BOX AND PUT IT ON A SHELF FOR ME!!! Y'all, you can't beat customer service like that anywhere. NT is my new go to. Plus, it's a really clean store, their products are terrific, and the people are some of the best you're gonna meet.

Walked in today evening. Went right to the pallet racks to see the options and what to buy…read more Before I got to the racks/shelving Ryan made it a point to reach out to me from a distance. We started talking options and Measurements. Online options. What's the purpose for them. Etc etc. He narrowed down for me what the best options were. Doubled checked the in-stock and costs to ship if I preferred online ordering it. Polite. Courteous. Quick to respond to a potential client. Genuine. Total pleasure. .... Total class. More than just a quick sell. Was an enjoyable time while spending my money.

I needed a water pump for my 1977 Kubota L245. The parts department was very helpful and…read morecourteous on the phone and in person. Good price and quick delivery. I will not hesitate to buy parts from them agai. 11/4/25

Purchased a tractor four years ago, called today for a zero-turn, drove over, in and out in an…read morehour! Delivery scheduled for tomorrow WITH accessories! ALWAYS a pleasure!