Thanks you guys for the very best of both customer service and equipment repair.read more

As a former employee 17 years ago. Ae: an outdoor power equipment technician I can safely say that…read moreChris the owner is extremely knowledgeable about walkers mowers. As well some of the other professional Lawncare equipment. Now as to the owner and staff. Yes they do come off sometimes as rude, krass. As well not responding to phone calls in a timely manner. Yes guilty as charged. But as we all know what as been going on lack of supply of equipment, engines, parts and accessories. As taken its toll on everyone. Fyi. Bob's shop has been operating with just the owner and the lady at the parts department and sales. And that in it of self can explain some of the poor attitudes. But not get off Scott free. And now for the good. I have returned back to Bob's as outdoor power equipment technician again as of one week ago. And are making some head way. But please understand that the supply chain problems still exist and getting items needed is pulling our hair out as well. And making it very difficult to give a accurate time estimate.so in closing please give Bob's bicycle and lawnmower another chance for your business. Ps: please come prepared with identifying information of equipment yes it is necessary model and serial numbers even sometimes D.O.B. can be necessary. Thank you. Dave the tech.

This is a family business with very good customer service and a huge amount of machinery and parts…read moreinventory to keep your power equipment in good repair. The people at their counter can get parts for you and have no problem coaching you on tips to help you do your own work. The mechanics are very good and the service is fairly priced. Once you deal with Vaughn's, the big box stores just will never be good enough again. They are successful and very busy, but never too busy to help and explain. The Vaughn's and their family will help you no matter what you need. Friendly, professional, knowledgable, and completely helpful. This is what I realized....When something breaks and you can't do your work, you need to be able to get what you need. If you need parts, service, and information, the mega stores can't possibly compare. In some industries, the family-owned and managed businesses will give you the fastest results and a good value. Years ago there was an older gentleman who worked at Vaughn's. He told me something I have repeated many times....."Good things are not cheap and cheap things are cheap for a reason. Buy it once."

I bought a part for my mower and it came apart instantly due to bad casting of aluminum (which…read morehappens); they refused to warranty it and said, "if we take it back broken, what are we going to do with it, we can SELL you another one." This is America; you sell a part, it breaks or is defective, its the business's job to send it back to their supplier. The counter person said "they have been doing this for a long time and have NEVER seen a defective part. I call hogwash on that. I am a retired Navy mechanic that has worked on everything from small engines & diesels to multi-million dollar jet powered support equipment and I HAVE seen my share of defective parts. Oh- they did offer to "look at my mower" but that's just a way for them to make more money off of you and try to find more wrong with your equipment and blame the operator or equipment for failure. Go to Pauli's Lawn Equipment; much better service and Danny not only works the counter, he works on equipment. Crank was straight so didn't bring back so you guys to tell me same and charge me for something else. The fact you wouldn't stand behind your product speaks volumes.... Thanks for at least the friendly counter service before I purchased the bunk part, that's why I at least gave two stars.

Danny is always helpful when I heed repars on my equipment and when I need new equipment.read more

We go to Pauli's whenever we need a part for our lawnmower. Danny is the best. He takes the time to…read moreask questions and do research on his computer in order to get the exact part we need, even for our old lawnmower. Then he explains everything we have to do to install the part correctly. He is so knowledgeable and helpful!

I don't know of another place where you can get bulk mulch at a reasonable price on the Westbank…read more And that is what this place is all about. It's located way off of Peters Road, down what looks like a dead end road. Definitely a good place to hide the bodies. Turn on Concorde road, by a pumping station. You call ahead and they can give you a price and availability on the soil or mulch you need. It is sold by the yard. You can come in a pick up truck and they will fill the entire bed up with whatever you need. Make sure your tires are good cause its heavy!! The price is just a tad cheaper than if you bought it individually at a home improvement center, so unless you need a S___ton of it, you don't need to come here. Works best if you have a neighbor to split it with. Definitely call ahead first because they may not have a whole load and will tell you when to show up. I took a bunch of pics to help out of you get lost. Check em out ;)

hours say the open for 8am. Don't come for 8am or you will be waiting a half an hour or more…read more Wasting my time here and I have a very busy day.

I have passed this place soooo many times and admired the large boulders out front…read more After Hurricane IDA did away with much of my garden, it was time to get busy on renewal. The flowerbed/Alter originally had a wood border and it was looking shabby. I decided to invest in a rock border. On trip one , I bought 11 Colorado rocks as a nod to my Father's home state. This would give me a gauge on how many I needed. Trip 2, 22 more. All in all about 150$ spent for the border. The pond was another story with several trips until I realized I needed both base rock fill ins and the flagstone topper. I also purchased some water grass and a beautiful purple lily. Super happy with this family run biz and their help in consultation and loading. Easy to shop, grab a cart and start loading, from one rock to a truck full. no rock too small or toobig. I'm sad I don't need anymore rocks, maybe I will one day.....but dang if my yard don't look gorgeous because of them!!

This business rocks!!! No pun intended. They have a great selection of sediment, gravel, and rocks…read moreat great prices. I went there with the intention of taking care of some landscaping projects. The owner was very helpful with listening to my plans and providing recommendations of rocks based on capability to drain and aesthetics. I made about four trips in my truck to pick it up but had I known how much I really needed ahead of time, he would have delivered it for me. So yes, they will deliver. Regardless, he was kind enough to wait till I finished with my project to pay him at the end instead of making multiple payments every time I went there. Since that first time, I've actually gone back for other project needs and recommended him to friends and family. They have not been steered wrong by this company either. Definitely go check them out on Airline.

These guys are the real deal. They can fix about any power equipment out there. They are quick,…read morefriendly and inexpensive. I dropped off a neighbors riding mower to get running and they got it running and fashioned a bracket to replace one that was broken without being asked. I've taken a couple of other tools over there and recently took my weedwacker over to show them a part that I wanted to get (the little rubber primer bulb) but they wouldn't order it for me. They just replaced for free in 5 minutes!

Bo helped me with a small repair, and I highly recommend this shop! Excellent service with top…read morenotch expertise and kindness. You will not regret giving them a call!!

I spent a great deal of time trying to navigate Sears (for Craftsman ) repairs, and eventually in a…read morechat session, found out that Sears has several service providers to support repairs. I brought my sputtering mower in, and was so surprised that Bo and team submitted the work as warranty as all was approved so no out of pocket expense! But beyond, when I picked up the unit..I had to ask Bo if they brought the right unit out to me..it was cleaned and tuned up to the point of looking and working as if I had a brand new machine! I come from the school of Lean Mfg. and just walking into their shop was pleasant--everything neat, labeled, organized, clean! I was so surprised that Bo wasn't out to charge outrageous money for and in fact suggested that he would try for Warranty approval first. ( I had taken this unit to a shop in Uptown, paid $90 in service fees, Owner had trouble even finding my unit, then told me he spray cleaned the carburetor, worked ok for 1 mowing ). I'm passionate about keeping my lawn up and so to have my mower returned almost like it was new..shiny, clean, and purring... thank you thank you thank you!

I paid in full for my facet set to be ordered from some place else on a Thursday. I called on…read moreMonday and had to leave a voice mail asking about the faucet and please return my call . Never happened. ! I called several days later to be told my salesperson is busy and would like to leave voicemail. I said I would not ! My previous voice mail was not returned. I needed to talk to her . She returned my call several hours later. I ask her about my faucet set and if it had come in ? She had forgotten all about it . Once she had my money she could care less . She had to call the business in Texas to check on it . She returned my call to tell me that it was still sitting on their que what ever that was and it would take several days to be processed and sent out . I informed her at this time I had not had running water in my kitchen for 2 weeks and her Comment was Oh My Goodness! Not I am sorry for not staying on top of this . Not for keeping one of those little Post a notes as a reminder that a faucet has been ordered and I need to monitor this . Sorry, I have not stayed in touch with you to keep you in formed . Sorry that I did not return your call . My plumber happens to be Lenny's Plumbing on Transcontinental and when I call them they return my call in a reasonable amount of time . Their work is excellent and reasonable. I will never ever use Southland again because of that one sales person. She made me feel so insignificant and unimportant. Infact , I didn't need most of the parts according to my plumbers that installed the faucet and sprayer . They used their covers to plug the 2 holes I would not be needing .

Southland is everything a big box store isn't, intimate, with exceptional service and an…read moreunparalleled selection of mid-range to high end plumbing fixtures. We've now used them twice over the years for kitchen and bath remodels. April, the design consultant with whom we worked, does an outstanding job of reviewing your project and helping you select exactly what you need. I'd recommend calling ahead to schedule time with her or one of the other designers, but feel free to walk in as we did.