I brought my riding John Deere mower in because it was out of balance and had a transmission issue (transmission covered under warranty since it's only 20 Hours on the mower). Everything seemed great at first but once I got it home I started it up and it died after mowing one strip of the yard. Had no power at all. I opened the cover and noticed that the batteries negative terminal had an obvious incorrect screw in it and way too loose and was barley attached. I'm guessing this caused the fuse to pop because that's what happened. I went to the hardware store got a fuse and the correct size bolt and everything was fine. I called the service department to let them know that someone had put the obviously wrong screw in the neg. battery terminal just so they were aware and it didn't happen in the future and John who does service there told me they never touched the battery and said I had likely done it or that it came that way from the store. I got mower shipped from online big box store and opened the crate myself and inspected it when I received it. I told him I inspected it when I got it to which he told me I would not have noticed it. I said "look I'm not trying to get a discount or money back I just wanted to let you know that it happened so it doesn't again. He then kept going on about how I must have done it or it was always that way. Never mind that the mower would not work long term in the condition it was in. I had planned on still using them for my service but no longer, I will never go to this place again. Instead of just saying "ok, thanks for the heads up" or something along those lines they accuse me of doing it. Never again will I go to this store and I don't recommend anyone else does either. read more
