I called for a pickup and service on my lawnmower the representative I spoke with was nice took my information and she told me $95 to pickup and return my mower which is fine. I receive a call from a guy telling me it's gonna be $200 to come to New Orleans I stated that is a big jump from $95 and all the guy was pushing was for me to rent a trailer from Home Depot or Lowes. If I have to rent a trailer to bring my mower it will not be at Sunshine Quality "COVINGTON". The same company further away is charging $100 so this lets me know the Covington location doesn't want to service the African American Community at all. read more

i boutght a 1025 r to use on my small less then 1/5 acre in new orleans. sunshine tractors has charged me over 5000 for repairs this year alone and the not is note even complete!!! i was lied to by the dealership when i bought the extended warrantee and insurance. they told me anything that happened to the tractor would be covered! i think they make more money if they can avoid the insurance and warrantee so they rip off the customers!! this is bad!!!! not only that when i asked them repeatedly about it they just blow me off and now i mowed my little property the belt fell off again!!!! they picked up the tractor and want to charge me 1000 to put it back on! first time i used the mower and just paid 2500 for maint and to repair the defective belt system! first time i used it after repair the belt fell off again!!! this company is a fleecing opperation owned and opperated by the damned people!!! read more

I brought my riding John Deere mower in because it was out of balance and had a transmission issue (transmission covered under warranty since it's only 20 Hours on the mower). Everything seemed great at first but once I got it home I started it up and it died after mowing one strip of the yard. Had no power at all. I opened the cover and noticed that the batteries negative terminal had an obvious incorrect screw in it and way too loose and was barley attached. I'm guessing this caused the fuse to pop because that's what happened. I went to the hardware store got a fuse and the correct size bolt and everything was fine. I called the service department to let them know that someone had put the obviously wrong screw in the neg. battery terminal just so they were aware and it didn't happen in the future and John who does service there told me they never touched the battery and said I had likely done it or that it came that way from the store. I got mower shipped from online big box store and opened the crate myself and inspected it when I received it. I told him I inspected it when I got it to which he told me I would not have noticed it. I said "look I'm not trying to get a discount or money back I just wanted to let you know that it happened so it doesn't again. He then kept going on about how I must have done it or it was always that way. Never mind that the mower would not work long term in the condition it was in. I had planned on still using them for my service but no longer, I will never go to this place again. Instead of just saying "ok, thanks for the heads up" or something along those lines they accuse me of doing it. Never again will I go to this store and I don't recommend anyone else does either. read more