My regular nail salon that I've been goin to for years had to close down unfortunately, so I've been bouncing around trying to find the perfect nail salon. My friend and I decided to give this place a try. We only get pedicures because our job doesn't allow us to have fake nails.
The first time we went, my nail tech was extremely rude and she had an attitude. She would grab my foot and slam it down and smack my foot to get me to put it back in the water. Finally I looked at her as if to tell her she lost her damn mind, and she finally stopped. My friends nail tech was nice, but she was rushed.
Later when we go to pay and the credit card machine "went down" so we had to pay in cash. Neither one of us had cash on us, but conveniently they had an atm in the back. My friend got her money off and when I go to get mine, it says the atm is off line call for assistance.
We go up front and tell the guy at the front desk and he had to call someone on the phone to get the credit card machine to work. I get it, I work in retail so I know things like this happens, but we waited for him to get it fixed for 30 mins.
While we were waiting we learned that they offer different pedicure packages. We didn't know so we just got the basic package. I thought well maybe that's why my nail tech lady was so inconvenience by me because I 1. didn't get my nails done and 2. because we got the cheap package.
Finally he gets it up and running and he tells us for the inconvenience and due to the fact the atm died and charges a 3 dollar fee, he said he wont charge us tax. Cool.... Even after my awful service, I still tipped my lady a hefty tip because I figured maybe she was having a bad day.
A month later we decided to give this place another try. We both got the most expensive package this time thinking we'll get better service...
Wrong! Once again my nail tech was rude (different woman) and got mad because I told her three times the water was way to hot! I can usually stand it, but this water was scolding!
Then we she goes to remove my nail polish, she started slamming my foot down and and grabs it aggressively to get my foot how she wanted it on the foot stand.
At this point, I had already made up my mind that I wasn't coming back! She finally finished the massage, and when she goes to paint my nails (I chose white) she forgot to remove the red nail polish off of both my pinky toes. So instead of removing the polish she paints over it!!! Painted right over the red with white!
I was so mad I didn't say anything because I was just ready to get out of there. My friend wanted to get Christmas themed nails. Red, green and white polka dots. She shows her nail tech how she wants it done. And she ends up forgetting the dots. So when she tells her, the other women jumped up to tell my friend 7 extra dollars for the second color and 10 extra dollars for the dots!
My friend is pissed at this point because not only was the package 58 dollars, but they tried to charge 17 extra dollars for paint? So she tells her to remove the one white toe and just do red and green because that was way too much money and the nail tech didn't say the price when she showed her the picture before she started. So they told her the second color was only goin to be 5 dollars instead of 7.
Her nail tech was pissed she had to redo her nails and had an attitude. We go to pay and the same guy up front shorted my friend 5 dollars, (She brought cash this time) and he tried to tell her the total again. She then tells him that the money was wrong and he gives the right change after goin back and forth.
Yet again after receiving shitty service for the second time, both nail techs got a good tip!
The customer service here sucks and they sure don't have a hard time hiding their attitudes. DON'T waste your time goin there if you just want a pedicure, and you better have cash on you to pay. Literally the worst nail salon on the westside! read more