Received worst haircut in my life there. Took in a picture of a snazzy, sassy pixie cut,…read morebut...left with a head looking like a bowling ball. Cost $60 too. Place was empty except for one other victim. Will never go there again!

Ugh, the worst. I've actually had a gift card to here sitting in my wallet for years that I'll…read morenever use. I had been here twice: once for a manicure and once for a haircut. The manicure was the worst. The woman cut my nails all lopsided and awkward. The paint job, a french manicure, must have been modeled after a very cheap part of France. They didn't even let us dry out nails before we left, so of course they got messed up. Sadly, the haircut story is worse. After cutting my hair about 2.5 inches shorter than I requested (leaving me looking like a mushroom), the stylist told me she didn't have time to dry or style it (although my appointment was for a cut and style). She was the worst. THE WORST! When I went up front to pay, they still had me pay for a "style" job despite me standing there with dripping hair while my too- busy "stylist" sat texting on her phone. Apparently, they didn't have pricing for "just a cut." I'll drive downtown, east, or north before coming here again.

Very friendly staff. love Aveda products. Tim listens to me & cuts my hair accordingly. You can't…read morego wrong at Pure Concept Salon.

Refused to do what I wanted. I walk with a walker and had to walk an unacceptable distance inside…read morethe salon. It was raining and I got drenched on the way in. I was not offered a towel to dry off.

I've gotten my hair done (the blonding session) 3 times here now and I've never left disappointed…read more I've always stuck with the same girl to do my hair, Kelly, and she is the best :) such a beautiful person inside and out and she's the only hair stylist I've ever been to that will get my hair the way I want it. And everyone else there is so nice and is always smiling and it really makes a difference in the experience!! also would highly recommend the k18 treatment they offer. 10/10 !!

They sent me a coupon to get a 90 minute massage for the price of a 60. I rec'd the email 22 hours…read moreago. When I called to make the appointment, they told me all of those "slots" were filled up...What a bunch of crooks.

1st haircut great. 2nd haircut was a disaster. Had to go to another salon to get it fixed. I will…read morenever go back here.

I walked in & met Kristen , My hair is very thick & in the years I have lived here since moving…read morefrom my hometown hair stylist , I never could find that one person to truly listen, Most would do a good job, yet once I washed & try to recreate the next day it was the same as I walked in only shorter. Kristen not only listed but did Exactly what I was asking for. I highly recommend Kristen! The staff is Great, Friendly & very welcoming! Feasible with a Hometown vibe!

I had Danielle. Who cut my hair great the times b4..This last time it was agreed upon to feather…read morecut my hair and have sideburns..About 1-2 inches to be taken off..My haircut was so short when she was done that my husbands was three times longer .Every time I bent my neck it would hurt and burned. I had to put lotion on all around my hair line .No more .

Lisa has consistently made me feel great with her skills of color, cut and style. I sometimes do…read morenot know what color or length I want and she always delivers making me feel better. She truely has a gift.

Karine did an amazing job. Last minute panic to get a color for an event. She took the time to…read morework with me. Understand what I wanted and made awesome recommendations. I couldn't have had a better experience! Thank you!

I think it's highly unprofessional to have a staff member of yours cancel on me because I was going…read moreto be 10 minutes late-15 minutes late, because of a car crash that had happened on the highway: and before I even got to say that you guys immediately canceled on me and had no sympathy at all. I had taken work off that day and everything for that appointment. And all for nothing. And yes, I did curse at your staff member. I said "what the hell are you guys thinking?" "Why can't I be helped otherwise or accommodated? Hell no, I don't want to schedule another appointment." And what do you mean I rescheduled my appointment in March? Your stylist called me and told me ON VOICEMAIL: the day before my appointment told me she was sick. Fast-forward two weeks later . Then two weeks later I call you guys and tell you I might be 10 to 15 minutes late due to a car crash on the highway and you immediately told me to reschedule. You don't even try to accommodate me in anyway so keep lying keep talking lies. That's a damn shame. So I'm so sorry you guys think "hell" is such a bad word. Also this is all after my appointment two weeks before was canceled by your stylist. Never had that done before by a stylist thought. Hell I would've taken a different stylist that day. I would've even waited . But you guys just immediately canceled on me. It seemed like you really wanted to get out of there. It was close to the end of your hours at the salon. Either way, it was extremely unprofessional and instead of accommodating me by having me go to another stylist you guys just canceled my appointment. Very unprofessional they do not communicate well with their clients. I'd recommend a more established place that cares more about their customers and clients. That's a damn shame because I was gonna bring my children there. Oh and I think it's really funny how you guys said that I called and said to you that I was gonna be 20 to 25 minutes late . No one does that. No one says that they're gonna be almost a half hour late and expect to be seen. So right there I hope everyone reading this knows that you're lying. Any normal person would see that's a big bold face lie. But pop off, sis. Also folks notice the language they use "Sorry for YOUR misunderstanding" HAHA! No ma'am, no misunderstanding here. I understand fully what's happening. Thank you for your passive aggressive message. but I've taken my money elsewhere and my $25 tip that I gave your stylist. I will take that elsewhere. And same to you, sis have a good day, matter fact, have a better day!

Terrible quality employees. They don't value their customers and they don't care about your well…read morebeing. I worked with Elyse R. and she really was just, cheap. Would get better service at SportsClips.

Sent me a coupon 22 hours ago..This morning when I tried to book, they said the spots for this…read morecoupon were already booked...What a bunch of deceitful ppl at this salon.

I'm so disheartened because I was hoping I'd be leaving a good review.. I called last Thursday to…read moreschedule an appointment for Saturday & everything was fine. I called Saturday morning to confirm my appointment but Amy at the front desk let me know I was not on the schedule even though I just scheduled two days prior.. they were able to fit me in 45 min after said appointment time anyways so I didn't get upset. Once arriving I was told I'd have to wait an additional 30 min which was confusing but I had time in the day to wait (ended up being almost 45 min of a wait) The service I wanted, I got talked out of by Tina the hairdresser but I trusted her word since she is the professional. I ended up getting a "curly cut" instead. My experience with her actually was good, customer service wise. It's not uncommon to leave a salon with damp or wet hair to air dry for curly hair (your preference) so while wet I didn't notice anything out of the ordinary plus the employees boasted about how good my hair turned out!! I get home and at this point my hair is lightly damp, my husband looks at my hair from outside the window & is SHOCKED. He couldn't believe the way my hair turned out & told me to look at it. I look at it in my phone camera and the "layers" Tina put in were chunks. I show a friend who is a hair dresser & she was appalled by how horrible the hair does not blend. I also asked for no length taken off and my overall length is shorter. I called to let Amy know I was not satisfied and what are my options. She lets me know she will talk to the owner about coming in to get it fixed. I told her I'm not sure I want to because since my left side is so short, I would have to go even shorter on my right side just to match it which was not the goal from the beginning. My original service had nothing to do with a haircut, I just trusted Tina's professional opinion to save my curls from having a baby 7 months prior. Amy lets me know she will discuss a refund from the owner Monday when she is back in the salon. George sends me an email Monday late afternoon but I didn't get to it until yesterday because of work. When I call, I'm told if I don't come in to get it fixed (which I already discussed why I declined that option) that I could come in M/W/F when the owner is in to see if my hair is worth a refund (Forgot to mention I was asked to send pictures and/or videos of my hair Saturday when I originally called & did so). I let George who was extremely kind & understanding know that I'm a full time working Mom & with my husband & babysitters' schedules, I can only come in on Saturdays. The owner from my understanding through communication would not work with me & refused to refund this service. I'm at a loss & will not be getting a refund unfortunately. It's also unfortunate that the owner Terri/Terry (unsure how her name is correctly spelled) cares more about money rather than a returning customer who just wanted to feel good in her skin after just having a baby not too long ago. I have plenty of friends who are business owners in the beauty industry that agree that this was a poor way to handle this situation. I can understand if I spent hundreds of dollars and took up hours of time that someone else could have been serviced, but I paid under $60 and it took about an hour - hour and 15 min in the chair total. Other than the dissatisfaction of the hair cut, this review is mainly to point out how this business can better handle a situation like this in the future.

I absolutely love my hairstylist! She is savvy with curly hair and listened to my needs and…read moreconcerns. Ask for Dawn! I also appreciated the greeter and cleanliness of the establishment.