Customer service is certainly bad and they all lie to you telling you that you are getting up to 5 mb per second and only getting half of that,for the same price you get around 15mb at Time Warner,all customer service is over seas ant they so sorry makes me so sorry,I dislike dishonest people who will do what ever to get you signed up,then treat you like dirt less then 7 days later. I would not recommend Cincinnati Bell to anyone. read more

If I could give them negative stars, I would. Please realize that cable companies suck in general, and when you sign up, they won't tell you that after a year, your monthly price will go up. They also won't tell you how much it will go up - mine DOUBLED (from $90 to $175/mo) with Cincinnati Bell without any warning (apparently on your online bill if you scroll through lists, select the right items on a dropdown menu, and somehow manage to click the right buttons it tells you that your promotion is ending without any explanation of what that means). As crappy as that is, that's not even why I'm writing this review. Not only did I get blindsided with the first $175 bill, but the next billing cycle started the day after they sent me that bill so that by the time I realized it I already owed them another $175 for the next month. Ridiculous, I know. Finally, the customer service is AWFUL - when I expressed my concern that a company would treat their customers (especially ones who have paid their bills on time, every time) this way, the supervisor's response that he could "take $5 off the monthly price" so that I would pay $170/month. Wow, thanks. And the real kicker is that when I informed him that I would no longer like to do business with Cincinnati Bell, he informed me that he could shut the signal off "right now" if that's what I would like AFTER HE JUST TOLD ME I ALREADY HAD TO PAY THEM $175 FOR THE NEXT MONTH OF SERVICE ANYWAY - essentially, he could cancel the service that I was already billed for. He did all of this while acting as though he was doing me a huge favor - gee, thanks. Cincinnati Bell, if you want to do shady business and screw people out of their money, fine. But please stop treating your customers like they are idiots. read more

Reminder call stating technician would arrive be 9:15 came AFTER technician decided he wasn't coming. Phone rang once then hung up. Customer service was nasty. Don't waste your time. read more

Can I give less than 1 star? I was quoted a "special introductory price" of about $65 a month for basic cable and internet (was receiving less than 60 channels and basic internet speed). Fast forward two months and I get a bill for $138. While calling for an explanation someone I couldn't understand only kept trying to sell MORE services to me. After 33 minutes I got to talk with a "specialist" who informed me my plan had been scrapped. I'm used to introductory prices ending after a year but this is my 3rd bill! I asked for a quote for just internet and they said it's normally $57 for 30mbps but they could give it to me for $47 a month. I said I would consider it if I could get a confirmation email that the price would last 12 months and they couldn't even do that! Unbelievable. Cable companies are notorious for this sort of thing but more than doubling a customer's bill after 3 months without any notification or explanation is downright criminal. Edit: To make matters worse, after cancelling my services through this company effective the 1st of August, I received a new bill for the entire month of August on the 3rd. Incredible read more

I suggest this service to nobody (0 people anywhere ever). They are alright when we needed assistance with wifi or cable after a power outage; HOWEVER, I have attempted to cancel cable 10000000000000000000 times and each time I say "I'd like to cancel our cable services and keep internet," they respond with something like "so you'd like to increase your cable package?" Are you kidding? It also costs more to have 100 meg internet and no cable than it does to have a basic cable package and 100 meg internet, which is BS. After 2 years, I am THRILLED to be able to escape this hellhole some may call my Cincinnati Bell account. I have to pay an extra month upon cancellation ('standard procedure') and they don't come to pick up the equipment- you have to drive to the customer service-radiating Cincinnati Bell store and drop it all off. I probably sound like the fat lady holding up the Walmart customer service line, but I am ok with that and it is an appropriate situation-rather than my child's fidget spinner getting lost somewhere under in my body folds. Look elsewhere, my friends. read more

Horrific customer service. I've been a customer for about 2 months. I've had 2 issues, one technical and one billing. Both instances took way too long to resolve and resulted in service interruptions. Multiple calls with incompetent and rude representatives. I've never experienced a company so clueless and inept at customer service. read more

Literally the worst customer service in the world. I hope they start outsourcing so they can find someone to get something done. I've been trying to make a change on my account for 8 months! I've send dozens of emails, Facebook messages, called, asked for several managers to return my calls which none have, gone to locations. On top of that I was charged for the change, and it was never changed. Wait still not all, I was shut off for non payment of the fee for the change that never happened. I'd rather pay double with another company who cared even a little for human beings and their time. Please don't give them your business. Go without! read more

Beyond Frustrating! Over the weekend I called to get pricing for 3 TVs on fioptics with whole home DVR and Premier channel lineup, keep my landline and upgrade internet to 500 mbps. I was quoted a monthly fee of 165.38. Seemed like a good deal so I scheduled installation for tomorrow, 9/6. Tonight I received a call to confirm the install and was told the monthly price would be 175/mo. When I stated the discrepancy I was essentially told I was lying and that price wasn't correct. I requested the install to be cancelled but she wouldn't do that and instead said she would transfer me to customer service. 40 minutes later still no answer from Customer Service so I called on another phone and only had to wait 20 minutes for someone to answer and went through the ordeal yet again only to be told several times to hold while they look something up. 15 minutes and another person later I was finally able to get the price I was quoted. I know Time Warner / Spectrum is just the same...if DirectTV offered internet I'd be long gone! read more

After writing my previous review, I was contacted by CB, and they have adjusted the bill to make it slightly lower than what we were paying with TWC. At least they are willing to work with us on it, and we will be continuing our services for now. Thanks CB for going the extra mile read more

If your considering joining Cincy Bell I would think twice about it. I have been a customer of Cincy Bell for nearly two decades and will be having TWC/Spectrum installed in about 10 days. I will finally be free from the worst customer service experiences I have ever dealt with in the last two weeks of being a customer with Cincy Bell. When a company makes a guaranteed appointment time and doesn't show up, and then I call to inquire about said appointment time and they want to reschedule that appointment for 48 hours later. I say bull crap to this. Cincinnati Bell says they "Know the Nati". BS. Two days on the phone dealing with an internet issue for over 5 hours and a missed appointment time plus the sorry a$$ excuse you can't even squeeze me on the day you were supposed to be there has finally made me realize it's time to break our nearly 20 year marriage.. To top it off they send an email survey to see how my experience was... Just listen to your recordings with me for the last two days and you be able to answer that survey on your own. read more

We have been having a problem with our internet and land line everytime it rains for more than 10 years. I have disconnected our land line and have consistently called Cincinnati Bell. There response is to send a technician out - often weekly - who then puts a bandaid on the situation. We have old underground copper wires, Bell refuses to replace . We have 3 junction boxes on our lane that fill with water every time it rains.... One would think we could put in a french drain to allow water to escape the box. ???? Just talked to someone yet again who said just call us weekly and we will send someone out. Really !!! this is how you fix a problem. Customer service needs an upgrade. read more

I added Fioptics internet and tv and my phone service in December 2015. I was promised "up to 1Gps" with reassurance that it would be at least 500mps. The product was great at first, but regular internet drop offs and increasing "buffering" during movies prompted me to look into speed. Bottom line, I was paying for 1,000 mps, but I was typically getting between 200 and 300 with daily interruptions in internet. So....I called customer (dis) Service in December 2016. As background, my experience with the Cinti Bell field techs has been pretty good The last guy was very competent and knowledgeable. But, I never thought that I would utter these words...."Cinti Bell's Customer Service people are considerably worse than Time Warner (Spectrum). Time warner would send out a tech it you requested it. I thought that was baseline performance for a carrier....but no. In contrast, Cinti Bell stonewalled me until my TV service went out completely.....7 months to get a technician to come to my home. And I bought their top internet package! Clearly no sense of responsibility or gratitude on their part. They won't send out a technician unless you can "prove' that there is a "problem." In their view, the customer is the problem, becasue the customer doesn't know what he or she is talking about. Catch 22. You need a tech to make your case for you....but they won't send a tech. When I asked for a tech to come see why my speed was so slow, I was told that: 1) the testing stations on line were inaccurate. 2) Maybe your computer is too slow to measure up to 1 Gbs. In fact, all three of my computers have 1 Gbs.capability 3) Maybe your son can help you. (My son is an experienced software engineer for Microsoft. Ironically it was he who tested my computer and told me that "you are not getting anything near what you are paying for.) They stonewalled him as well. This line of dodging responsibility went on until I gave up in frustration. I had called and emailed. In response to emails....they said "we'll get back to you." That was blatantly false. Fast forward to July 2017. After months of frustrating, embarrassing and deteriorating TV and internet experience, my TV service went out altogether. The fine and caring people at Cinti Bell finally agreed to send a tech out. He quickly deduced that I had a bad modem, that had gotten progressively worse until it died completely. For the last month of its life I had to re-boot the modem daily...sometimes more than once. I can't recall ever being treated so poorly. I'm finally getting what I began paying for 18 months ago. read more

CINCINNATI BELL CELLULAR WARNING: I had Cincinnati Bell as my cellular carrier, for about 4 years, and the service was just average, no better or worse then anyone else' s service. I had "Verizon", and all they did was try to force you into more service contracts, and did very little for their current subscribers, I still hate them to this day, they are the worse of the cellular carrier rip-off artist. Back to Cincinnati Bell, I had my Blackberry Flip stolen about two years ago, and reported it to Cincinnati Bell to make certain service was cut off. They told me I needed to file a police report in order to get a new phone, AND I HAD TO PAY FOR THE NEW PHONE, which I did at the Cincinnati Police main location, on Ezzard Charles. I took a copy of it to the Tri-County store to be processed. Once they got the copy I was told that someone was already using my phone and that it had a new SIM's card in it. It was unlocked at a location, on Linn St., across from the elementary school. ( SHOULD NOT UNLOCKING PHONES IN WHICH YOU CAN'T PROVE YOU PURCHASED BE "ILLEGAL" ). Talk about a criminal enterprise. They did it for only $25, and never asked for proof of ownership. Sounds like "FENCING TO ME." As I tried to get my cell phone traced down and returned, Cincinnati Bell could follow the cell phone and knew who was using it. By now I had to buy a new cell phone with them using there service, but the more afford I put into recovering the cell phone the more "STONE-WALLED" and it was becoming very apparent that Cincinnati Bell, was trying it's best to close the case I opened, and when I had the Police Detective investigate the stolen phone, even he got Stoned Walled in his investigation. Finally I had to have him to get a court order from a Judge to get to the truth. Once the court order was given and the truth came to the light, it was "ABSOLUTELY SHOCKING" to find out exactly what was going on. It turns out that Cincinnati Bell knew exactly who had the cell phone, where they lived, and of course their names. It turns out that C.B. could locate the whereabouts of the phone at anytime, and that C.B. did not take the cell phone back even though they knew in advance it was a reported stolen phone. They did all this because they turned out to be the carriers of the stolen phones service, and it was all about getting the money instead of doing what was right, and returning the cell phone back to me. Even the detective was puzzled about that fact. Now you see why they wanted to Stone-Wall the investigation. They have to be doing this on a regular basis to take such a risk. How many more people have ended up like myself, but not pushed the issue. Out of my stolen cell phone, they made three new customers because they don't have a service contract nor do they do a background credit check. No surprise at that, huh! My stolen cell phone was sold to an individual who then sold it to his another lady/neighbor, and then she sold it to her mother. Unfortunately the two women did not know they were buying a stolen cell phone, but the first individual did. Worse of all, Cincinnati Bell knew they had given them service on a stolen phone. I have talked to other carriers, and all of them have a policy that if a cell phone from one of there customers, is reported stolen, and someone for any reason try's to get service then their cell phone it is immediately confiscated, and the owner is immediately notified. There should be a national network listing of reported stolen cell phones. This is not the policy of Cincinnati Bell, and if they say it is, then reread the story, again. Small electronic items are the largest growing segment of criminal activities in the nation as well as the world, and it is overwhelming the Police departments so much that they don't even put much effort into finding the items, because people replace them so quickly, and only now with full time GPS tracking have they been able to locate the items to within a few block, and to within a few feet. I have since gone to another carrier, and not only did I drop Cincinnati Bell's cellular service, but I dropped all of their service, which I have had for over 20-25 years. This includes their internet service and home phone service. This is the kind of disloyalty they show to there longtime customer like myself, so I have no problem in cutting my service and loyal to them. " GET RID OF .... CINCINNATI BELL" . read more

customer service ? Waited waited waited waited waited lost money waited . Hey get the drift

This is the worst cable and internet provider I have ever had. They will put you on hold and once the call hits 30 minutes it will automatically drop. I had to dispute bills numerous times and sent my final bill to old address after I provided my forwarding address. I wouldn't recommend this company to my worst enemy. If it was possible to give zero stars I would. read more

This company is completely incompetent, offers zero tech support, cannot even install a simple phone jack without needing 3 technicians on 3 individual service visits to attempt the task and has incredibly shady refund and price hike "policies". They also have a monopoly on telephone service in the Cincinnati area and need to be investigated by the Justice Department for violating anti-trust laws. You can submit a Business Review to the JD here: http://www.justice.gov/atr/public/busreview/index.html read more

i would totally recommend cincinnati bell to anyone. i have a new construction house and needed a pretty extensive install done. the installer was here right at the earliest part of the appointment window and was at the house from 11am to 6 pm! it was a complicated install with a long, complex drop that needed to be done plus four outlets. they did a great job and even gave me a free hdmi cable, a free component cable and 2 free coaxial cables. i was very pleased with the service. read more

Do not obtain services with Cincinnati Bell. POOOR Company! They will overcharge you. Buyer BEWARE!

Worst service you can get. The cable is absolute trash. I don't even know where to start. Picture freezes a lot, on demand is virtually useless and series will have missing episodes, aspect ratios are incorrect, the Interface looks like it was designed by a middle school kid, and I could keep going. The internet will pull fast speeds (around 300mbps), but it's still slow, buffers videos, and goes down all the time. Customer service is hopeless. Do yourself a favor and stay away. read more

Have had cable since 1980 -- WORST service !!! And it was the much touted Fiberoptics. Picture continually froze. Multiple tech visits. Problem not solved. Cancelled on first day of billing cycle and they don't prorate. So I was charged for an entire month of service I didn't receive --. Employees don't know the name of their CEO -- asked for it so I could write and share my experience. read more

Stay away from their business internet plans. So utterly ridiculous in their ineptitude. Hate having to talk to their outsourced help departments. Been fleeced in billing, and calling for the fifth time this past week to remedy the situation. They won't forward a message that will enable me to talk to a supervisor. read more

I had a problem with my bill and I called into the call center to resolve the issue. After being hung up on and transfered 4 times I was finally able to talk to a supervisor. The supervisor was incredibly rude, yelled at me over the phone and told me to research the information I needed online on their website. It is tough to be worse than Time Warner but Cincinnati Bell figured it out! Back to Time Warner for me. read more

Cincinnati Bell has the worst customer services ever. My services have been out for over 5 days. After talking to several customer service representatives overseas and requesting to be transferred to a United States supervisor I was advised there were no supervisors available to assist me. I was advised I would receive a call back within 2-4 hours with a resolution and never received a call back. After continuing to call in with same issue, I finally got to a United States supervisor who ultimately could not resolve my issues with the Fi Optics issues. Save yourself the headache and choose another provider. The worse cable, telephone and intranet provider I have ever had. read more

We made the mistake of installing FIOPTICS over four months ago. We have had nothing but issues. Our first issue was the cable and internet went and when you would call the service line they want to spend all this time having you unplug things and plug them back in which never works. When a technician finally arrived (that took a week) then he explained that the reason we were having so much trouble was the FIOPTIC lines were too far away from our home for the signal to reach and that was causing our picture to freeze or the cable to go out completely. A week later CBI was on our street laying FIOPTIC lines. The service did improve for a month or so. Then we began having problems again with the television freezing or the internet going out. I work from home so the internet operating is my biggest concern. They wanted me to wait a week for a technician to come to my home and fix the issue. This is the customer support I get for $220 a month. I had to work from my neighbor's Time Warner internet while I waited for CBI to show up. After arguing with CBI and demanding to speak with a supervisor, they finally agreed to rush a technician out to solve my problem (2 days later). A side note, their technicians they send to your home are knowledgeable, very professional and courteous. They are much more helpful than the phone technician from the Philippians that I struggle to understand and who can only have me unplug things or do a reset from their location. Then 4 weeks ago our television froze on one picture and we couldn't get it off the screen. Even after unplugging boxes it remained frozen. After waiting 8 days, they sent a technician to replace our DVR box. When the technician tested everything it worked beautifully. Then that evening we turned on the television and it came up that we needed an access code to get our cable channels. Once again, we called technical support and after one hour and 10 minutes on the phone (with a technical support person and then an engineer) they still couldn't get our television to work. Once again, they are sending a technician IN 10 DAYS! So once again, we are paying $220 a month for no service. But wait, they offered us a whole $30 credit for all our troubles. So now I am only paying $190 for 10 days of NO CABLE SERVICE. This current issue has been going on for more than 4 weeks. The problem I see with Fioptics is that they sell the heck out of the service, but don't have the man power to send technicians to the homes to fix their more than inadequate system. We spent more than $4000 to have this beautiful theater system in our home only to have poor cable and internet service. Although, the land line never fails to get the calls through from the solicitors and politicians that I have attempted to block. (note sarcasm) That complaint is for another post. I am struggling with taking time from work and waiting to have CBI come in and remove all of their systems and have Time Warner install their service. Before Fioptics we had Time Warner and while they tend to be a bit more expensive than Cincinnati Bell Fioptics, we never had as many technical issues with Time Warner. The few times we needed a technician with Time Warner they never had a problem getting one to us within 24 hours. Unlike CBI's 8 to 10 day wait for a technician to come to your home as they continue to bill you for the full service that you are not receiving. I believe I have answered my own question with this rant. Time Warner what's your number? read more

Attempted to get internet service with Cincinnati Bell March 13th, 2015. They shipped me an internet modem which I received the next week, however I had just bought my house (a foreclosed one), and the phone lines didn't work. I decided to cancel my service before it was even activated, called 5 different times to cancel - and each time I was transfered at least to 4 different departments and had to retell my story - I'd like to cancel. I called multiple times to make sure it was canceled, because everytime I called them back they said my service was active, then someone else would reassure me they would cancel it. I continued to get calls from the serviceman, stating I had an appointment to hook up the lines, and I continued to tell him I didn't want the service, but I still recieved 4 calls from the service department 'confirming' my connection appointment. I shipped the modem back to them on March 23rd. Today, MAY 5, 2015 I recieved a bill in the mail for $193.82. It included $100 for unreturned modem, $20 for unreturned modem cord, $8 late fee (this was my first bill), $63.33 for past month internet service, and multiple other small charges. I called and told them I had shipped the modem back on March 23rd and gave her the USPS tracking number (good thing I paid an extra $3 to signature confirmation on delivery). She confirmed receipt after looking up the tracking number (why wasn't my account credited on March 30th when they received it?). I had to continue to argue that I didn't have a modem, how could I be paying for internet service to attempt to clear the rest of the bill until it was finally cleared. Like I said, this was my first bill, and it included late fees. Good thing it wasn't sent to collections erroneously - I had big enough hissy fit with them billing me for nothing. Lost my future service Cincinnati Bell - total failure in the billing and accounts departments. read more

Had Cin Bell in my apartment in Covington, Ky. Cincinnati Bell robs their customers if they cancel. I recentliy changed from Cin Bell to Spectrum on 1/31/18. My service with Cin Bell was from 1/22 to 2/21. Was expecting to only pay for the 1/4 of the service I received. Cin Bell exercises 'robbery' and charges for the full month of service regarless of when you cancel. I am now with Spectrum and much better service and saved over $400 for next two years of service as compared to Cin Bell. Just one month before I had negotiated a small reduction in my price with Cin Bell in order to stay with them, but when my next bill arrived they had raised the rates on other services to offset the reductions on some services I had negotiated. I'll never do business with this company again as they rob their customers and provide second rate service. Go with Spectrum! read more

After being told I would be receiving 8mbps internet service and only having download speeds of (max) 580kbps, here is a summarized transcript of six interactions with Cincinnati bell and its representatives (CB for short): Me: not getting the internet speed I was told I would get CB: looks like there's a network issue in your area. We will call you back within 24 hours Me: (next day) is the network issue cleared up? CB: there was no network issue - do you want us to send out a representative to check your connection at an additional fee? Me: no, I want faster internet at the fee I signed up for. CB: sir, you were told you would get an internet speed up to 8mbps, not guaranteed 8mbps. Let me see if there are any network issues in your area. Me: you already did that - I have a DSL modem, can I get fioptics? CB: no, that's not available in your area. Me: so why is my internet speed so slow anyway? CB: it looks like you are in a congested network. Me: what does that mean? CB: it means there are too many households drawing from the same internet source and is slowing the network down. Me: ok...how did that happen? What are my options? CB: at this time we do not have any faster internet options. Me: ok. I would like to cancel my service. CB: sorry to hear that sir. Would you like $5 off this months service and keep Cincinnati bell? Me: will that increase my internet speed? CB: no sir. Me: ok then no, I would like to cancel my service. CN: sorry to hear that sir, we who lol just require you to turn in your equipment at a Cincinnati bell location in West Chester, Ohio (I live in Covington, KY). Me: that's not acceptable. You tell me I'll have a service with a speed that I do not get, you tell me the reason is because of network issues and then a congested network that you created, and then you ask me to return the inadequate equipment on my own time to a location that is an hour away? Can you have a technician come out to my house to pick the equipment up or send me a shipping label to send it back? CB: I'm sorry sir it is our policy to have the customer return the equipment. Throughout this situation, I was on the phone with Cincinnati bell for over 6 hours over the course of 4 days. Had I known the customer service would have been so horrible, I wouldn't have bundled through Directv. One of the worst parts is that I was given a "possible resolution" 3 times in which I was asked to be patient and wait for a call back the next day. Each time, I was asked to re-explain the entire situation over again and go through the ringer from scratch. This company is a joke and its not a surprise that the stock price is trading at less than $4/share. I'm sure you can detect the frustration in this review, but please also pay attention to the facts and lack of customer care on CB's part. read more

I am on my 3rd installation date and still have no phone service and no one knows why! I took the internet crap back to them and told them to forget it! They did have time to make sure my ATT was turned off, now I have nothing and since it is a holiday can't get it till Tuesday. Don't waste your time with this company. No one knows what the other person is doing and they will tell you whatever you want to here! read more

Cincinnati Bell Fioptics in NO hurry to take care of my EMERGENCY problem! I have rain water leaking into my Electric meter box that is located inside my house. Rain water is coming in the main exterior line and into the glass covered meter. Duke said I need to replace my meter and put on the outside along with a new one wire cable. Have a electrician that will do that job. Cincinnati Bell located there cable box just outside of my house where the main electrical line comes in. I called Cinn Bell Customer service on 7-10-17 to have them move there cable box one foot to the left. Took forever and put on hold for a long time to finally get someone to tell me they would do that on Aug 15. That is 35 days from my call and I would have to pay a fee. Called them back today, 7-11-17 and finally got to talk to a Cust Service manager. After being put on hold and transferred with a long wait. Manage said they would do on July 31 and the fee would be one dollar lest then the price quoted the day before. Water leaking into the meter could cause a fire or shock someone to death. Duke is to be here today to unlock the meter so my electrician can start removing the meter and put it on the outside. He wants to do that, but Cinn Bell cable box is outside and in the way. I stress to the manage how serious this was and they can not do better to move the box. I am considering taking the box off and will not have TV or Internet, but going to call Time Warner/Spectrum to get there TV and internet service. Hoping no one gets shocked or is a fire before I can get this done. Good bye Cinn Bell! and looking forward to working with a company that knows and understands what a emergency is. read more

Scheduled installation of TV Internet and phone service for January 31 technician came in for me since there was no prior existing cable it would cost me about $200 for the installation and $25 for each TV hook up. I told the technician that when I spoke with the sales rep he told me that not having prior cable in the home being a ranch without a finished basement there would be no problem with connecting the service my bill would be $139 a month. I called the salesman back to inform him the service tech wanted to charge me $200 for the install the salesman said will credit your account one months bill to compensate you for that expense. After about two hours the technician came back in and stated there's no light out at the pole. I can't install it today with that he left a few days past I received a phone call stating the problem is been fixed we can reschedule for this Friday the new technician comes in this one tells me it is $89 to run a line for each TV and another $25 material charge so for him to wire my house it would cost me over thousand dollars I tried calling my sales representative back and was just directed to voicemail. Given this I'm not going with their service. read more

I have been a customer of Cincinnati bell for over 15 years. The customer services was horrible today. I have made some recent changes to my account. I ended the phone service with Cincinnati Bell in time to no longer continue to receive a bill. Cincinnati Bell continue to charge me for a service I no longer have. "IF YOU LIKE GETTING RIPPED OFF GO WITH CINCINNATI BELL". read more

I had their fioptics tv, phone, and internet bundle. I didn't use the phone, but I had problems with both the tv and internet, but mostly the internet. In addition to being surprisingly slow for long periods of time, I would routinely lose my wireless signal (sometimes multiple times a day). Customer service is a pain. You'd think that when you choose your option from the menu, you'd get transferred to the right department, but I'd often get passed around 2 and 3 times before my issue would get solved. I'm now leaving Cincinnati and I'm very happy to be saying goodbye to Cincinnati Bell. read more

I've had Cincy bell cable and Internet for 6 long awful months. I have honestly had zero problems with the Internet have have zero complaints about it. The cable is a completely different story. From day one when I walked into the store I was told that there service would work with my Tivo box. When the techs showed up it was a whole different story. 3 literal days later with techs at my house a total of over 24 hours I had cable TV. When the billing cycle ended my service got cut off and every channel but local said this channel is not authorized. I called cincy bell and they had me wait 2 days before the tech came out and I had to take a 4th day of work. This has gone on every month for 6 months. At the end of the billing cycle the cable card provided by cincy bell gets removed from the account is the problem. But they don't keep track of anything so when I call a month after its fixed they have no idea what's going on other than they can tell I called last month. Every time i call them i get told we will call you in 2 hourse to work on your issue. And they never call ever. Worst product service and customer service on the face of the planet. The VA makes less mistakes and excuses for there mistakes. Spend the extra money and go with a different company. read more

I recently moved to Oakley and signed up for a TV/internet bundle. At first they wouldn't give us any service because the previous owner of our house had an unpaid bill. After a week of calling them multiple times per day, they finally let us sign up for service. No complaints about the internet connection, but the cable is terrible. It locks up every time I try to access the DVR and I have to manually reset the box. Also, the guy who did the installation was very snarky and didn't even try to hide the cable that runs along the outside of the house, it looks very sloppy. I'm canceling my account and going back to Dish Network! read more

The Internet service is horrible. You watch a movie and it's like watching it in slow motion. Unfortunately, I'm stuck in the liberty center apartments and it's the only provider. Cincinnati bell missed the first two appointments and on the third was two hours after the appointment. If I had a choice, I would never have them as a provider. read more

Trust me, you don't want Cincinnati Bell Fioptics. It really is as bad as everyone says. On a good day the internet speed is mediocre, but bad days are not uncommon. The television service is the worst I've seen. Picture freezes or glitches at least once a minute. The channel line up is bizarrely set up and inconvenient. The entire service goes completely dead at least once a week and we had to travel to the basement where the router is located to reboot it (and the cheap set top boxes they use take a good 15 minutes to boot up and seldom do so successfully - get used to the red error messages). Customer service calls go to a foreign help center (that is never helpful). They give you a really hard time when you call to cancel their service as well (which I did today - going back to Spectrum). Their prices are HIGHER than Spectrum and the service is MUCH worse. Stay away from this. It all sounds good in the sales pitch but the reality is very different. read more

I am wondering why Cincinnti Bell feels the need to lie directly to their potential customers. I have been wondering when Cincinnati Bell was planning on bringing fioptics to Liberty Twp and Monroe areas of northern Cincinnati. I have been basically lied to more than once over the past two years by the company who keeps saying that they will be expanding to my area within the next three-to-six months. I would rather them not give an expected date than lie directly to me. I give up and don't plan on doing business with the company again at this point. read more

My mother and i lived together, she passed, the account was in her name. I had requested to transfer her account into my name. Once the account was in my name, I'd asked if there were any deals to lower the rates, but there weren't any. I was told that my january bill will go from $165 to $275, unless i contact them by December 21. My fault, things happened, i missed the deadline. January 3rd, through their chat line, i informed the company to remove tv, but keep phone and increase internet and just charge me for the two days of the old charge used. According to the person, the company does not pro-rate prices and the company will be able to do the changes immediately, but will charge the full amount, with no credit given, all because I'm in the middle of a billing cycle. According to the rep, cincinnati bell does not give credit. Also, there must be a technician sent to check the speed of the internet. I was told that technicians only come Monday through Friday, no Saturdays. After 45mins of back and forth, i gave up and realized that I will have to pay two months of $275 and the rep made an appointment for a technician to come out on a Saturday. I've never heard of a company not making changes during a billing cycle, of not pro-rating a price and being bold enough to ask a customer to do a survey. read more

had Fioptics put in over a year ago Phone TV and internet haver had several problems easily resolved until yesterday. The main panel box red light comes on saying Replace battery and it starts beeping. So I call in first they need to hire people that can speak and understand english CLEARLY . I got bounced around the phone tree for almost an hour. we are having a language issue they keep asking if the problem is my TV I keep trying to tell them its the main panel has not a damn thing to do with the TV. after 45 minutes I get told that the Battery is my problem its only a backup for when theres a power failure and I need to use the phone foer an emergency. Then she proceeds top tell me how to change the battery. only 1 big problem the battery is located in part of the box not meant for customers to open. I finnaly get the acess panel open to find a large 12volt dry cell battery. I asked why they cant fix it she responds they would be happy to come out and fix it for a small chsarge of $99.00. there box there battery ibn a spot I am not supposed to open. Sso I ask for a spuervisor which was like pulling teeth to get connected to one finally get the same BS answer from a guy who I could barley understand about how its my problem even though its there equipment and its not really a needed item. Needed hell if the power goes off the phone is now dead. So in frustration I sent them an email explaing again what the problem is. I get one back Sorry your having problems with your TV some one will contact you back witrhin 24 hrs. Guess what now been 27 hours and still waiting. How a GREAT COMPANY WENT DOWN THE DOG CRAP ROAD IS SAD AT BEST there customer service is in the negative range read more

Where does one start? The fact that they make it so difficult to cancel service that you want to slit your wrists (3 calls to the Philippines with crazy bad call quality, on hold for 10-15 minutes each time, don't know what to do, dropped calls...)? Or that they don't know how to do their jobs (you need a pass code to transfer, but they say no!)? Or that their internet service is soooo slow, and FiOptics is not coming anytime soon to anywhere useful...after waiting two years? Stay away... read more