the service is slower than it was before they boosted it for "free" and no matter what I cut off my plan they are insistent on charging $200 a month when I use to pay $153.00 for the last 3 years , the customer service is very hard to hear and understand for an American company you would think they could at lest hire English speaking personnel. I would not recommend trying it out for the deal ,only to say you the stress of dealing with them. read more

Cincinnati Bell has the worst customer service I have ever seen. I used them for my home internet and business internet and phone. The monthly bill for business was double what I was quoted, the sales rep would not return my calls or e-mails. I tired calling customer service to complain, was told they could not help me. Gave me an e-mail address, got no response from the e-mail address. When I cancelled my service they tried to charge me a $500 fee. Called customer service to cancel my home service 3 times. They refused to cancel the service. Had to physically go to a Cincinnati Bell store to cancel, then they said it would cost me $45 a month to keep my Cincinnati Bell e-mail address. DO NOT USE CINCINNATI BELL. read more

The internet service has been so inconsistent. First they said that it was just bad wifi signal in the house so they gave me a second google wifi puck, no improvement other than the one device that I plugged into it. Then they said I didn't have enough bandwidth for all my devices so I got the 1gig package, somewhat better but still inconsistent. I called and tech support finally does more troubleshooting and had me run tests on my computer and then send the results to their engineering team. Supposedly the engineers were working on it and never got back to me. I couldn't call and contact anyone directly from engineering. Finally they sent a tech out (mind you this was all over the course of about 2 months and obviously I don't have time every day to test things and call) a tech comes and just totally makes things worse. They send a guy the next day after offering me $130 credit which is my normal monthly bill becuase I was really not even going to be bothered with another appointment. For now the service seems to be working as it should have been this entire time but get this they send me the bill without a credit, so I sent an email and they act like they don't know what I'm talking about. I explained and asked them to check the notes or listen to the call and they "kindly updated my account with a $75 credit" why after over a year of me paying for my service would they be sooooo cheap and difficult. So anyway I'm shopping for new service from a company that hopefully has some better customer service, some competent technicians, and maybe aren't bold face lairs. read more

Worst company on the face of the earth. Horrible customer service and clearly hire people that could care less about your issue. Even the supervisor was awful and could barely speak English. Have to wait a week and a half for A service tech to come out. CEO should be fired from this company because he certainly isn't doing his job and keeping his customers happy. Was on the phone for over 22 minutes repeating the same thing over and over that I did not have a dialtone. When I ask for a different department I was given the wrong phone number and had to start all over again. They're just awful. Really considering getting rid of my landline because of them. I want to get Robo calls anyway on it. The cell's phone service is outstanding compared to these bozos. read more

Had five days of no internet with Zoomtown. Told them the problems were not in my home, since nothing was damaged or changed. Called on a Monday, was told no appointments were available until Friday morning. When the technician showed up, he informed us the problem was at the station. Was promised a refund for the five days. Next bill was for one full month. Hard to call and talk to them. Long waits and very poor english and noisy phone centers. Cancelled and went with a cable modem. 30 X as fast, for not much more money. Glad to be done with CBT and zoomtown. read more

i just spent 40 min. getting a new service special, advertised on the website for $65. to include a phone, 500 mbp?? speed and 190 channels. add my 2 boxes, no modem and my $65.00 website special became $135.00 a month, e bill and auto payment. i am so angry, that is false advertising, bait and switch, you name it . i was furious that taxes ran $30.00 more a month. that i did not want a phone, but was gonna take it to get the deal. what a sham. they should be reported to the bbb or state business for such a flim flam way to do business. it has been crap in the past, has not changed a bit. read more

If you enjoy paying way too much for something that is never actually working, Cincinnati Bell is the cable and internet service for you. I can't wait for my contract to be up so I can try and find a service that works. Seriously, do not pay for this trash. Awful. read more

Try doing business with "tech"" help from the Philippines. No easy feat. It's so totally ridiculous that when you have problems and make a call you are speaking with someone in another country. Most of the time you have to ask repeatedly what they said. In the end, problem not solved and eventually.....and I do mean EVENTUALLY you will get an appointment with a real live tech to actually come to your home and solve the problem. I live in an apartment complex and have no choice as to whom I deal with as the complex has a contract with Fioptics. I would much prefer Time Warner! read more

Worst internet provider i ever had. 1) I had been on the phone with customer service for about 45 minutes, half of it on hold, and they transferred me to over 5 different people who could not help me at all. I had called last month, they said that they will resolve it by this month and now they saying they will resolve it by the next month again 2) They had "upgraded" me to 20 m from 10m without asking me if i wanted and not.( and 20 m is coast 10$ more, also i didn't see any differences between 10 and 20m ) well ok i can go with that. But my bill grow up from 35$ to 55$, its not 10$ its 20 $ different. And what i found out today is I actually had 10m all this time, but they were saying that i had 20m and charging me for 20. 3) And today i asked them to fix my bill, they said that i will see it on my next billing cycle. Guess that will happen next month, same thing. So i'm not gonna wait for it, going to transfer to some thing else, it might cost a little more but its worth it. read more

I recently switched from Directv to Cincinnati Bell FiOptics and I've had to contact customer service a couple times already. First off, the internet is fast and there's no problem there. The WHOLE HOME DVR is pathetic. I have the base unit downstairs in the living room and a smaller remote unit upstairs in our bedroom. The remote unit WILL NOT PAUSE LIVE TV, you cannot schedule any recordings (must be done from the main unit) and if you have one (1) recording starting on the main unit...... you have to watch it or it will delete. HORRIBLE!!! Directv's whole home DVR service was amazing. I contacted customer service twice to clarify what I should be able to do with the remote unit. PAUSE LIVE TV? They say yes - just like the website. Tech said no on both visits. WATCH ANOTHER PROGRAM WHILE ONE (1) IS RECORDING? They say yes just like the website. Tech said no. I finally talked them into giving me two (2) separate DVRs so I don't have to deal with this crappy whole home thing. The tech says the remote unit does nothing and he's not sure why people get it since you're not saving much money from the cost of two (2) DVRs. They better watch out. I may cancel. All my Directv and CenturyLink stuff is still here and ready to ship back. I may have to get it back out. read more

WORST CUSTOMER SERVICE EVER. Whenever you call expect to be on hold FOREVER or if you ask for a call back it's well outside the stated timeframe. I'm beginning to regret my decision to switch to them. read more

Horrible customer service and technicians. I took off work to have them come install my internet. The tech never showed but said he called and rang my doorbell (which i don't even have). Also, he never called, but I did get the call that he should arrive and x time (machine operator) and another call asking if I was happy with my service (also a machine operator) within 30 minutes of each other. After wasting my time sitting around here waiting, I spent another hour trying to cancel the service with the customer rep who suggested rescheduling but didn't even have the courtesy of even suggesting that they would waive the $30 installation fee. I only went with Cincinnati Bell because TWC service was down more than it was up last time I had them, but at least they show up for installations. So, guess I'll be going back to TWC and praying the Internet doesn't drop in the middle of my conference call. read more

been with Cincinnati bell now for over a year. service drops a lot but figured i would try and upgrade to fioptics to see if that helps with service connectivity. and between a tech to come out and get it all to work and fees they want an additional 150 dollars. this is some serious crappy customer service. everything should be waved especially since im an ongoing customer with issues already. will see how service is and may have to use their 30 day money back they offer because if i dont see serious improvements over what i have already then yea not worth it. and i have very little hope for them at this point. read more

This is the worst establishment I have ever had the displeasure in dealing with. I have had multiple issues with the company and not one of the 15 people I have attempted to reach out to has been any help at all. They all tell me different things then just ultimately transfer me to a line that takes my name and number and never calls back. This is the biggest joke of a cable company to ever exist. Whoever is actually in charge (It seems as if it is no one) should be ashamed of there terrible work. read more

Worst company ever! Lie all the time! Give you a 4 hour window for a service call, then don't show up, then lie on the report and claim you weren't home. Only give you up to 40% of what you pay for. read more

Absolutely not passionate about maintaining lifelong customers. Outage for over a week with no explanations, alerts, or timelines. I asked for the number of the corporate office after 7 multi-hour phone calls, I was then told that in today's age of technology that I can only write to a P.O. box. I asked to have someone in the corporate office contact me, that was a week ago! This is nothing less than unavailability to their customers, this shows a lack of duty of care. My bill has doubled, internet speeds are less than half of what they promote (when working), and a dissatisfied customer means nothing to them as a company. After some more research I see I'm not alone. Good luck competing in today's market but as of this moment I will be going to your competitor. Highly disappointed in your lack of care! read more

To people who think Cincinnati bell is great well it's not. All I got was lies after lies about my bill. I was told I would have an agreement for 2 years locked in, well that was a lie found out it was only a year and the thing is I haven't been with them for a year and my bill already went up. All lies after lies at least spectrum didn't lie to me. They were just to high but Cincinnati bell just likes to lie to people to get them as customers. read more

Update: Cincinnati Bell requested I contact them by email to let them know about this issue so that they could "investigate it further". I emailed them over a month ago and have heard nothing back. Again, communication and customer service leave much to be desired. read more

another crappy internet provider. overcharging for slow speeds. always disconnecting.

Very disappointed in Cincinnati Bell. I recently took over Operations for a local business that uses CB for phone and internet. We will be doing some construction in the offices and I wanted to forward calls to another phone number while the office with the phone jack was being worked on. I tried customer service. They told me all I had to do was dial *72. When I dial *72 I hear, "Sorry, your request cannot be accepted." So I told them, and the gal on the other end of the customer service went away to talk to someone for 3 minutes, then came back and said, "i'm going to reposition your call forwarding option. It's after 4pm (it was 4:40pm) so try again this time tomorrow and hopefully it will be working." I don't understand... I can see on my account, and it was confirmed by the rep on the phone that I have call forwarding options as part of my package. So why the heck can't I use it/do it? I can't hold off construction for this, it's already started. I also wanted to add that, after logging in to my account on the CB website, when I try to search for something, such as call forwarding, I keep getting taken to a page that says the page no longer exists. Is this a legitimate company? What the heck? I cannot and will not recommend Cincinnati Bell to anyone. read more

Horrible. The rep who sold me my service last year lied, lied, lied. He called and called until I finally answered and listened to his sales pitch. My rate continues to go up, up, up. He assured me if I had a question I would be talking to someone in the USA. That was a lie. That was one of the reasons I choose them over TWC as well as they had awesome packages (at that time as well). My bill is over 200 per month. It started out just last year at 158. WTH? Stay as far away from them as possible. All I ask is tell the damn truth to the consumer!!!! read more

Their corporate sales staff are incompetent! They make changes to our services without notice to us then make us jump through to get our paid services back! Use anyone but cin bell, they're truly horrible to work with! read more

The fact that Cincinnati Bell has a 1 star rating is no surprise! Worst customer service I have ever come across!!

Run away! Horrible customer service- dishonest reps- hours of my life wasted because their people are too lazy to do what they said AND it's incredibly expensive. I can assure you they have lost a customer for life..... read more

Called Monday May 22nd to get service set up in my new apartment, move in date was scheduled for Sunday May 28th...they told me they couldn't get anyone out to hook up internet until June 5th!!! Really?! Two whole weeks?! I've never used Cincinnati Bell since I just moved here from out of state but I don't imagine they get a lot of new business if they can't connect would-be new customers for TWO whole weeks! Un frigging believable. Obviously you need to hire more service techs. I mean, there are several colleges and businesses in the area so I imagine theres a large volume to service but how can you claim to be the "leader" in the market in this area and the "fastest" internet in the area...but you can't get new clients hooked up anytime before two weeks in today's days world?! Ridiculous. I'll have to find another provider now. Until you guys can get new customers hooked up in a timely manner you are just going to continue to loose out on business. read more

In summary, if you have any choices for communication services...say "no" to Cincinnati Bell. At this point, I would recommend carrier pigeons because at least they might be reliable. I have had Cincinnati Bell service for 2 1/2 years...during that time there have been intermittent problems with the outside line and the service from customer service over the phone has been substandard but the technicians that have come to install and repair have been great (the only reason they even rate one star. This time a tree on a neighbor's property fell on the line 2 1/2 days ago...the first customer rep insisted it was a problem in the line inside the house and insisted I perform a reset and check the box outside the house before she would schedule a visit..the information that it is inside the house is apparently still part of the notes. A great technician came out a day later and actually figured out the issue but couldn't make the repair. Since then despite multiple calls...all I get are lies and runaround just to get me off the phone. I can't get any idea when the repair is scheduled and it may be a full 7 days without service. Spectrum is looking pretty good right now. read more

Internet ) called for help with lost of internet only to be connected with a person who had a very limited knowledge of English. What fun, what happen to Cincinnati Bell for using such a bad call center located somewhere on earth. read more

Had to cancel my installation. When I did they said they were having technical difficulties and the wait would be 4-5 minutes. Hung up and called back to try again. This time i was transferred twice. My first interaction was hoops and more hoops. Not a good first impression but an impression that will keep me from doing business with them at all. read more

We had Cincinnati Bell for years but switched to Time Warner/Spectrum as we added devices to our network. The Spectrum service wasn't as consistent but it was consistently faster than Bell's which we needed as we added phones, computers, etc as my kids got older. When we received a flyer in the mail saying Cincinnati Bell's service had been upgraded in our area, we called to inquire and were told yes we would receive faster speeds. The tech came out and said that our speed was unchanged since we receive service from "the node" via copper wire. Although we were upset about the blatant lies from the sales person, we went ahead with the install. Bad move. Once COVID hit and we all had to video conference from home, the service became unusable. When I canceled, I was told I had to return all my equipment to the store under their normal timeframe without any regard to extending for the pandemic. I unhooked and returned all the equipment I had and was told at the store that I was all set. I should have compared my receipt to what was returned because I received a surprise in the form of a $192.88 bill for not returning all my equipment despite having returned every piece of equipment I have. I called to let them know, but they said unless I could prove I turned in the cable box they show wasn't turned in, I have to pay the balance or be turned over to a collection agency. How do I prove I don't have something that I don't have? Thanks Cincinnati Bell - must be nice to be in the position of having a duopoly so you can treat customers this way. read more

They are very hungry to get business, but they obviously do not have enough service technicians to do repairs. Two senior citizens with a dead phone have to wait two days for a repair. UNACCEPTABLE read more

I'm unable to express my frustration with cincinnati bell. I have been highly inconvenienced and this has been by far the worst service provider I have ever encountered. From day 1 I always had problems with the TV box and it took 5 months before those guys could replace it. I hardly was able to watch TV. Post that I have been highly charged on my bills, contradictory to the reason I was pushed into leaving time warner, claiming that they would reduce my bill amount but no it was much higher. And then with all that frustration I decided to close my account and I had scheduled it to close out on march 9th but theyt one week earlier and made me wait all day for the assistant to come home to fix it. they made me stay at home all day without internet and the guy comes at 8pm to tell me that they cut it out early and the only way I can get back internet is to open a new account. I had to stay at home without wifi when I had an international travel coming up. And then I spend 2 hours hearing promises about not charging me for the month of march and guess what. While I'm traveling I see a bill of $88 , completely charging me for the month of march. I call them and they have no account of the previous discussions. It's a disgrace that they run their company so pathetically making life a living hell for people who take their services.I will need help spreading the word on what a worthless provider they are. I was way better off with time warner than getting conned by these ridiculous people. read more

Just got off the phone with CB Fioptics and as is typical it ended in frustration. They market themselves as a "hometown provider" but they are no different than any provider. To start with they refuse to help you if you don't give them your 13 digit account number. Interesting they can record your phone number for marketing reasons but not to ID you. Indicative of their technology I guess. So just like Spectrum they jack up your rate every year and cut back on service. So you have to go through the hassle of calling annually to fight not to get totally gouged after the introductory period. I just got through doing this to match competitors service; only one problem the speed promised does not match speed delivered. Then after 48 hours of troubleshooting on the phone and emailing diagnostics to their engineers, they want you to pay for a technician visit. They schedule a visit for 12-4 window and I get a call at 4:05 from the technician they are finishing up a job and are nearly an hour a way. Had a conflict so couldn't wait but they don't even bother to call to reschedule. When I call they won't address the issue because I don't have my 13 digit account number with me and they have no alternative method to verify. HOMETOWN? Really. Stay away. I will be looking to get best alternative service. read more

DON'T BUY INTO THE FAST INTERNET. If there was a way to give them a negative I would. I have had them for the last 3 months and the internet is out more then I get to use it. When you call you get someone that you can barely understand and then they ask you to go through the same steps every time. Then when that doesn't work they send out a tech that says nothing is wrong and leaves. When you ask if there is anything that they can do they say we can give you $20 off your $70 dollar bill even thought you have spent more time without internet then you have had it. This company should be reviewed by the courts for false advertisement. read more

Cinti Bell how can you rate them, I had a simple problem with my remote OK button And the program list. The first call I was on hold for 45 min hung up in discuss,2 nd call could not make connection with teck. Department, 3 rd call got a teck and he told me to go to the bell store and exchange remote,see how easy that was,I hope I can get the set up ok, can't reach them for help. read more

I should have known it was mistake to use Fiberoptics Internet and Cable with Cincinnati Bell when the installer took over 4 hours to complete a basic job. Service was ok until internet issues that they could never resolve. Started with no service 0n 2/4 and by 2/12 I was done. Today I get my final bill for which they want a full month payment for all services. After my 2nd phone call they agreed I shouldn't have to pay for Internet...how gracious they don't want payment for a service they could not provide. They still want full payment for the cable though because they "fiber optic" part makes it a "non" regulated service so they do not have to pro-rate. I have worked every year for the last 42 in customer service of some sort starting with my paper route at age 11. I can not believe this makes good business sense. Just because it's legal and you can doesn't make it right. This service is a rip off. read more

8 year veteran customer for Cincinnati Bell, was not satisfied with the slow Zoomtown hi-speed internet. Transferred to TimeWarner cable and got the 20Mb roadrunner service, also, transferred my existing number to a reputable VOIP provider. CinBell rejected to release the number, delayed the process by 5 days. Finally the number was transferred on March 1. 4 weeks later, I received a bill from CinBell for the final bill of $180.00, called them, was told that the $100 was for the unreturned equipment (which I did, with a copy of the receipt), and another $80 was for the 5 days of service (from 02/27-03/01) which I did not use, billing cycle was from 26th to 26th of the next month. In fact, I removed the Zoomtown adapter after activating the much much faster Roadrunner connection almost one month before I disconnected the service. Was very upset by the bad service and the dirty money making tricks. Will avoid CincBell for sure. read more

If it were possible for me to give this company zero stars, I would. Their customer service is absolutely horrible. They keep you on the line for hours for something that should be resolved within a few minutes, transferring you from place to place. They shut off my cell phone service for three weeks when I HAD MADE the payment - it turned out someone there had screwed up, and "misapplied" my payment. And then they're charging me for the full month anyway EVEN THOUGH I DIDN'T HAVE SERVICE FOR MOST OF THAT MONTH, AND IT WAS THEIR FAULT. Also, their internet services are terrible. It would go out for hours at a time, and finally it just stopped working completely for weeks. I called to cancel, and they said they still had to bill me for the whole next month. This was ridiculous, but then I said okay, then the least you can do is come fix this service immediately. A few days later, I called back, and after wasting another hour and a half of my time, they said they had cancelled the internet, three days into our billing cycle. And they were still charging for the whole month. And each time I called, they would give me a runaround and keep me on the phone for hours - biggest waste of time ever. I hope they go out of business sooner rather than later. read more

Not so great experience. Upon moving out of my apartment I returned the equipment and cancelled my month-to-month internet service at the end of June. The lady at the counter looked at the equipment and ensured its all good. She provided a copy of receipt to me with $0.00 balance. I asked if my balance is all good and she said I do not owe any fees. I received a usual monthly bill in July. I called customer service. After some hassle I get the person to cancel the charge for me. In August I get another bill. When I called the rep states its because the power cord is missing. What?!? I distinctly remember packing the stuff and returning it and on top of that at the store everything for checked twice. Sure enough the rep puts me on hold and after 5 mins says everything is good. I seriously sense a fraudulent business practice that demands money from a bank of excuses to trap customers in. I suggest go with them if you are going to be living in Cincy for a while, otherwise its a hassle once you move out. Thankfully I had the original receipt with me (I was lucky to find it among the stack of other receipts when I moved out). read more

I have had Fioptics for a little over two months with nothing but issues! I would NEVER recommend this service to anyone. The TV is terrible (as a matter of fact the TV is not working as I write this review). I have nothing but trouble with it since it was installed. There's a reason it's cheaper than Time Warner Cable. Cincinnati Bell has a known software issue with its DVR, but they won't admit to it. Their technician bluntly told me that the issue has existed for some time and that they have no idea how to fix it. Yet the company will continue to send out technicians to your house. Basically they waste your time as there's nothing the technician can do. But hey, they keep telling you that they are really sorry. Consider yourself warned if you are thinking about leaving Time Warner to save some money. read more

I have had Cincinnati Bell as my phone, wireless, cable and internet provider for several years. They used to have superb customer service and offer a superior product, however, their customer service has gotten horrible in the last few years. I have been having a problem with my internet connection and called their customer service line. I have talked to three people over the past two days, all overseas and difficult to understand. The first one was simply reading questions off of a script and kept losing his place, but he did forward a service ticket to their "second tier" support. I received a call from another representative the same evening, his English was worse and he was very rude. I was told they were running scans and would call me with the results. Today I received a third call to tell me they could not find a problem with their equipment at "the office" so they would need to schedule a service call. After setting up an appointment, I was told that if the technician on the service call could not find a problem, I would be charged for the service call. Since the problem is intermittent, I can not be sure he would find a problem, so I cancelled the service call. I asked about just taking my modem to their store to swap it out and was told I had to schedule a service call for them to check it out. Their prices are now among the highest in the area and their service has deteriorated to poor. After today's experience I will be switching to another provider. read more