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This has been the best Cicis pizza experience I've ever had. The pizza was hot and fresh, it was clean, and from what I could tell, all the games worked. All the workers were kind and hustling throughout my time here. 10/10 recommend! read more

Rough experience!! Three of the four kids got sick last night after a Father's Day dinner here and their games/machines are in disarray and cheating kids out of coins. So yeah, we don't plan to be back. I'm good at claw machines, enough to know when they're set to impossible. 1 just flat out one close at all, and two have the tension set all the way down so they barely closed and with the no pressure. Rigged implies intent, so I'll just assume disarray. Two of the vending machine games took the coins and didn't dispense prizes. All in all, bad experience for the family, so we're out! read more

I don't know how they can offer this menu for the price they charge. You could pay more for the salad bar alone. I go to Cici's about three times a month. It is always clean. The manager and staff are always courteous and ready to help. It is always easy to get food. The kids are a free entertainment bonus. read more

We found a hair cooked into the pizza, it had just come out of the oven onto the buffet. absolutely disgusting! read more

Cicis Pizza - Hair in pizza - Pizza Near Me - Richmond, Virginia

Food is amazing and great selection! Man at the counter was enthusiastic and hard working. Restaurant is clean and amazing service. Has an arcade and soda machine. Thank you for the time for reading this review read more

The pizza was in a artistic shape. The cinnamon rolls had a secret sauce that was decadent. Service was soooo bad. No server took my order. Dude punched the ice machine. Arcade was sub par. Spent over 3 hours and $400 trying to win a gumball. I am appalled by the bathroom stall. Overall a great date night. I'll be back for breakfast in the morning. read more

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Manager was always cleaning and stocking the buffet. Was very impressed with the cleanliness. Salad bar was filled with my fav veggies. They will custom make a pizza for you if not on the hot buffet. My grandsons loved the pasta & sauce. Will definitely bring them back. Thank you for a good experience. read more

The food was amazing. They took everyone's request. The service is HORRENDOUS when the Older Lady is there. She blatantly called my kids liars over $1.00. We explained that a machine in the game room took their tokens. It lit up but didn't move. It's also the same machine that hasn't been working for the past couple of weeks. She argued with my sons for about 8 mins. Before I noticed they were taking so long. And then they finally came to tell me that the lady was calling them lairs and that they're just trying to steal money. I was so offended. The audacity of this lady to say my sons were trying to steal a measly $1.00. I went into the game room with them afterwards to check which game it was and to confirm it was the same one that was giving issues. And it was no tried a second dollar and the same thing happened to me. And also, a man with his kids also mentioned that he was having issues with that one. Someone offered to give me my money back in their tokens but, I politely declined because I didn't want to take tokens away from their daughter who was much younger then my sons. I tried to speak with the lady and she began to raise her voice slightly, and said that my sons were changing their story because they told her that the game did work. I laughed and though so not only are you accusing my children for being lairs but, now they're manipulators ? Mind you, I had gone to the game room to already check and confirm their story. But, she insisted and then after she saw she was being unreasonable, rude and disrespectful she randomly decided to change her story. The Taller Slim man is very hospitable and it so kind. She takes everyone's questions, comments and concerns with no issue. I'd recommend this place but, only when the lady isn't here. At the end of our conversation, which I don't think you could even call it that, she I was trying to talk to her and she randomly told me to move out of the way and took someone else's order and the. Ignored me so I just walked off. Later on she came and told me to scan something on the machine and that in a few days someone will give me my $2.00 back... yeah. No. read more

Cicis Pizza - The white machine called "Prize Locker" hasn't been working. For weeks now, it's been taking my money. - Pizza Near Me - Richmond, Virginia

Buffet had sub par pizza when entering manager seems more worried about his cell phone than the buffet having product on the bar. Very minimum employees to make it all work together to have good pizza and customer service. If you have to ask to get product on a buffet someone is dropping the ball. I used to manager first cicis in Ohio and know how much better this can be. It's very disappointing. read more

Cicis Pizza - Manager at cicis pizza worrying more about his phone than the buffet. - Pizza Near Me - Richmond, Virginia

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My experience at CiCi's turned out better than expected! I haven't been to CiCi's since before the Covid pandemic started, so I was very wary of going thinking it might had gone downhill since, but I was wrong. The buffet is still at a good price and the pizza they put out were all so good and cooked perfectly. And I always loved how you can order special request pizzas at no extra cost. I added on a 5pc wing, and they were cooked great as well. The service was really good too. The only downside I would say is that there was sort of a wet mop smell in the section we were in, but we were sitting in the crowded section near 2 big birthday parties so maybe that's why that section didn't smell as fresh. But aside from that, I definitely will go back one day again, It's a really good value! read more

Used to Love coming here! Price has gone up a lot. You ask for a special pizza and they don't tell you when it's ready. They just serve it with everything else so you wait and never even know when it's ready. 90% of staff working here looks annoyed. read more

Definitely a typical cici's pizza with the same all you can eat options and a little arcade in the back. Honestly, how can you be mad about an all you can eat meal for about $5? Now that I live in California and cici's don't exist there, this was quite a treat to go to since it has a lot of nostalgia. Highly recommend you try the Mac n cheese pizza. Its very bad for you but that just makes it extra delicious. Bring quarters if you want to play the games in the back! read more

My friend and I drove 45 mins just to eat here because they say on maps and google it's open till 10, very disappointed to see doors locked while there was other customers in the store? seems strange and upset us. read more

I go to Cici's Pizza at least once a month when I go to Richmond. By far the one on Busy Street is one of the best. Wonderful team. Greet mgr. and the delicious Pizza and salad. I would recommend this place to all my family and friends. read more

So I had to pass time while I waited to get my car detailed. Anyway my question is how you gonna open your doors at 11 and you specialize in pizza but you don't have pizza up ready to go for your customers? But you have the salad and soup bar ready. I'm sorry I didn't come to s pizza buffet for no all you can get soup and salad I'm just saying that's not me. This is my opinion so please don't get upset. Anyway, and I don't think I've ever been to a restaurant that has a salad bar that charges for cheese. Really that really shocked me. I Love cheese but not that much so no salad for me. Overall, it was a nice way to pass some time. read more

We used to have a Cici's in Charlottesville and they closed , sadly. So now every so often we drive out here for a day and always chose this Cici's! It's by far one of the cleanest ones I've seen. Personal pizzas come quick! Food is great!! read more

Great Customer service, One of the cleanest Cicis I have ever been too. Food was hot and fresh. Manager on duty was doing an amazing job!

Ughhhh ratchet mess! My son and wife wanted pizza and so we came here. The salad was ight nothing special. But they left disappointed and wanting something else. All those damn kids was just to much for me! Even the manager agreed with me. NEVER AGAIN! read more

We had been to this place as we had good experience in past at other places of Cici's pizza.However my stomach got upset and still not recovered after two days.So it looks like one should be careful about quality and freshness of items including salad vegetables. read more

If i had the option to give this location a -5 stars i would. An extreme mess with a rude rude manger that kept starring at us while we are eating and making faces. When we got there he was just shaking his head back and forth to only me but other customers that were there. we got up and cleaned everything and told my sisters to clean our table when we were! came out side totally outrageous and screaming and told me he'll slap the sh*t out of me, when we were walking up to our car and kept screaming non stop!! 100% do not recommend this location or the service the give you! read more

Cicis is good for what it is. With 4 kids and 2 adults, the bill was about $40. To be honest, I'd rather just order some pizza and stay in. Of course every Cici's has an mini-arcade in the back to tempt the children's into annoying their parents LOL. The pizza itself just isn't that good. But kids love the idea of it. I wish the pasta was better - the sauce is always so soupy. How can you go wrong with cheesy bread sticks though? Honestly the experience isn't worth the price. But it's good to make the kids happy once in a while. read more

Gave this Cici's one more chance as it's near my house and I was in the mood for pizza, never again. When I ordered a large drink with a buffet, the price for my order was a lot higher than usual and then I paid for my order. Upon looking at the receipt, which was illegible, I was charged another item, which was a medium cup, I never ordered at all as part of that transaction. The manager at the till claimed push a certain button to charge me for a large cup and after review of my receipt, another manager gave back the amount I was charged when I turned down the offer for a free buffet and I came back to get back the tax amount for the extra item I was charged and they said they couldn't do it at all. read more

This is nasty. Girl was cleaning stuff upfront, got called to back and I see her making pizzas without washing her hands or gloves. Tables are a mess, under staffed with non English speaking employees. They don't even understand you when talking to them. This place is a mess! read more

Good food and convenient location. Don't understand why this place gets such bad reviews. Never had a problem. Bunch of kids running around but what else do you expect. read more

The female manager with shoulder length brown hair has a piss poor attitude and has given people a hard time more than once. She has refused valid coupons and even threatened to kick our birthday party out because we called her out on the coupon issue. She talks about patrons behind the buffet within ear shot of others. Completely unprofessional and we will be contacting corporate office. read more

Currently sitting at the table next to the buffet and the manager what it looks like is a super CREEP. Watched him stand over one of the workers and whisper in her ear and a few minutes later went up to the second worker ( younger girl) and say something to her and started stroking her arm then pinching her. Both me and my friend were super weirded out foods alright tho. Kinda dry.... read more

This cici's has definitely gone down. We usually come here because it's close to us. The last few times we've come, all at different times of day, there are never any pizzas ready. The buffet looks sad, the salad on the bar is old and it's never clean, the desserts aren't fresh and the soups always out. Whoever management is at this location needs some help. I'm pretty sure we won't be back anytime soon. read more