I swung by to inquire about using their self wash station for my dogs. I wanted to check out their…read moresetup first. I must say I was pretty unimpressed. From what I could see by peering through the door to their washing area they only had one station. I may be wrong though cause it was pretty dark and dungeony looking in there. Not much to inspire confidence in a safe area to wash the mutts. The lady at the front of the store was nice, but the prices to use the station harshed my mellow. Overall the store looked like it was either run down, being redone, or just neglected. Take your pick. Nothing some reorganization, new tile and paint wouldn't be able to easily rectify if somebody cared to make the investment.

To quote the great Gordon Ramsey, "SHUT IT DOWN". This is…read moreby far the *worst* pets way to exist, and considering there are several crap pets way in the area, that should let you know how shitty it is. I have had to shop here on occasion and always left unsatisfied and more times than not, left with nothing. This store sucks, do not waste your time or money. Go somewhere else. Before I talk about how terrible this pets way is, let me first speak that I had to visit 4 petsway in ONE DAY to find a product. And I couldn't even purchase when I found it Bc the "system went down" and the staff said "there are other pets stores open". That being said, I shop at many of the pets way due to convenience. But at this point I am only wasting my time. The stores are run by teenage idiots. They are not trained in pet care, pet nutrition or even BASIC CUSTOMER SERVICE. If you are 17 and have a ride you can probably work here. Some of the issues I have had eoth pets way employees include but are not limited to 1. Not having any clue about pet care products. Basic pet care and brands they should know, working in this feild. I HATE when I ask about a certain product and the staff has never heard of it and then I find it on the shelves. 2. Staff tries to push you out the door when they are close to closing. 3. Staff is way rude about petting. Especially at Glenstone location . I stopped using the bathing station Becasue the employees felt it was their job to come pet my dogs in the tub. I say dogs Becasue I will come and bathe 8 of my 24 dogs. I'm sure you can look me up and see how much I have spent at pets ways, which I certainly regret having bad to do the past year or so. The staff are uneducated and should not be giving advice to anyone Becasue they don't know anything. They are not trained properly. They often don't have a competent person on staff as active manager. The staff is a joke. They don't even have basic training for customer service. They have no clue how to talk and treat customers. Please just Stock the shelves - my god , even before the pandemic several of the stores just have nothing stocked. Maybe it's the staff. I don't know. I've had to ask when a certain food might be available. And staff can't tell me. They can't even give any info other than "when it shows up on the truck". I have worked in pet retail before and I know that you order foods that show on certain truck deliveries and a certain delivery time can be exspected. The staff could not give me even a rough time frame when food would be in. A week? A month? They didn't know, didn't look, didn't ask, and didn't have any intentions of giving a shit. Shelves are particularly empty at this location and Nixa. Not only in quantity but in variety. Having one flavor bag of food- in a giant store like the sunshine store is insane. So The reason for the review is I can't believe that this was sold. The primal frozen raw. I've been buying this for years. These bags were so feeezer burnt that they came out in one solid chunk. The product obviously has no quality control at the store. The nuggets were dried out, to the point where they were like rubber. I am assuming the product had thawed and been frozen multiple times. When I worked retail we would agitate the bags to prevent the nuggests from possibly freezing together after deleivery. This is something I would suggest. Or practically anything to ensure the products you are selling full price are up to quality. Spending $40 for 6lbs of food and getting it as this quality is a joke. This store is huge and has literally no selection. It's sloppy inside and looks unfinished. You guys did a remodel, how long ago?? It still looks like a construction site. My friend lives near this location and I have given it far too many tries. Just shut this shit hole down. It's embarrassing. The fact that this level of disregard has been allowed at this location is a slap in the face to all pet owners. I will never shop at this location again.

something there is about bird watching. My loved one suffers from dementia. the worst kind...she…read moreis aware of it. I purchased a house type bird feeder from a big hobby store, with a lobby. It made of recycled soup cans. Rusted, just not happy with it. I buy bird seed from the SGF WBU---I saw the eliminator bird feeder. I was given hands on instruction onhow to clean it and stuff like that. I am very satisfied and it is good to watch the birds from the front window. Very well satisfied.

The best place for gifts for your Aunties…read more A shop full of bird themed items - not just feeders, seeds, etc. They have lovely, creative birdhouses, bee houses, and even bat houses! There's a large selection of bird themed items like umbrellas, notecards, shirts, handmade earrings, etc. It's lovely. Plus, this shop in particular carries Soulmate socks - they're made in the US from recycled cotton. They're beautiful and very, very sturdy. Another great thing - this shop has two shop kitties. And these kitties are right where they should be - inside! And not killing native birds.

Great service at the check out and Nice selection…read more I would recommend this location, though it was messy after the holiday rush. There are some specialty cat foods not found anywhere else which are available here. My daughter loves Petco. .

I ordered a Aqueon 75 gallon aquarium on line to be picked up in the store. Got the tank home only…read moreto notice it's a Imagitarium 75 gallon aquarium. And now the lids don't fit. I paid for something and got something else. Not I have to spend $60 more dollars on glass lids.

The employees are amazing, knowledgeable, helpful... with rare exceptions…read more I will share that I disagree with some of the policies concerning grooming, appointments, and seemingly various prices of those services, including how and when they will increase the price for just wanting to sit on the bench with your nervous pup to wait for her turn to be groomed. Crystal was the silver lining to the whole experience. She was very attentive to my pup, and my little pup was put at ease in Crystal's capable hands. As long as Crystal is there, we'll be back! Lady bug just adored the attention she received and was so proud she literally was prancing to the car as we left. Thank you Crystal, for making this experience positive. Without your help, I would have left without getting the groom done, due to the determination to get nearly $125 from me to groom my 15lb mini poodle.

We've done Beginner, Intermediate, Advanced, and Therapy classes with Val H. She has been a great…read moretrainer, and my dog loves her. We've both learned so much.

We drive in from Kimberling City to buy dog food and use the bathing stations. We have 4 dogs so…read morethat's a lot of dog food. The last couple times I've been there the staff was incredibly rude. We won't be back!

Science diet dog food, 35lb bag is $103.00!!!…read more Same bag at Walmart, Amazon and other local pet stores in my area is $80.00 Really hard to justify 25% difference for the exact same thing

This store is very big! We were looking for one thing and ended up finding many other things! We…read morewere impressed with all of the dog toys--especially how many are available that are indestructible. We plan on testing that claim! We enjoyed seeing pet owners shopping with their animals, whether beside them or in their carts. This store has something for most pets, so if you have a cat, bird, geeko, or something else, you can probably find something here that will help you with your pet care.

The new woman in the fish department was extremely helpful. She has blue rings in her ears…read more Of course I get to register and got a bit confused. And, of course, at the register, it was the same Sarah, who was stupidly hateful about me buying fish the last time. It appears PetSmart made her some sort of supervisor. When I got confused, Sarah stated about the woman in the fish department "I'm going to smack her " and went to the fish department, holding up a line. I love PetSmart. Sarah really needs to develop people skills.

Not as big as a Petco, but not as crowded either. The store is clean and really well laid out and…read moreeasy to maneuver through. Dropped in for a quick second to get some dog food and found just what I needed without any difficulty. I'ld be just as happy walking through here to meet all the doggies in the store even if I didn't need anything. They do obedience training as well.

I took my dog here for a haircut a few days ago and told them to give him a fresh cut. He came back…read moreabsolutely stylin and now he gets all the dog pussy. His body count has gone from zero to twenty-seven over one week.

Friendly staff, great selection for dogs and cats. Hadn't shopped from any other animals. I have 2…read moreshitzus and the groomers do a fantastic job.

Great selection of pet food and treats. Friendly and helpful staff.read more