I like to leave an honest review for the services that I receive, and I have a few rules before I review:
1. I have to have received services at least 3 times
2. I I have to list honest pros AND cons
3. For ever con, I have to list a solution
With that being said, today was my third visit to CiCi nails, and I had the pleasure of working with Vicky again for my nails and lashes.
Pros:
1. Vicky is sweet, talented, fast, and creative. She's awesome with designs, and her shaping technique is immaculate. Even when she shaped one of my nails a way that I really didn't care for, she was very accommodating and did it over with no problem. She's not mean, nasty, or impatient, and she is also not a push-over. Just a very respectful woman who seems to take pride in her work.
2. The salon is clean. The techs all seem to get along.
3. There is ample parking, and some food nearby, and it isn't hard to get to.
Cons:
1. Not really respectful of time. I make appointments because I have things to do. Each time that I have called to make an appointment, I have been given a specific time to be there, and each time I have come into the salon with someone sitting and getting their nails done at my time. Today I spent THREE hours in the salon for a refill, pedicure, and lash refresh. Today, like every other "appointment" someone was in the chair getting her nails done. I wasn't rude about this, but I definitely felt slighted.
2. Pricey. For the time that I had to wait, and the SIMPLE services that I got done today, I paid $135. I got a refill with plain gel polish and no design, a gel pedicure, and got my lashes filled in. I think that I should have been given a discount based on the disregard to my time alone. --But I did pay full price, as I was not dissatisfied with my services. (My nails were however, rushed.)
3. Noisy. When I go to get my manicures and pedicures, I like a peaceful space. Between the constant singing on the television and the loud talking between the techs.... it's not peaceful at all. It was overstimulating, and I just couldn't wait to leave.
- I think taking actual appointments, and not just telling people they can come at whatever time they want over the phone without writing things down could help this tremendously.
- A little consideration of the clients time, or at least compensation when time is not considered could go a long way.
- Please consider that some clients are coming to escape noise of children, work, people talking all day. It would be nice to have a quieter space.
So far, I will still remain a customer, but instead of settling in, I am still on the lookout for a solid nail salon with a solid experience. read more