***UPDATE: VP of Operations, Chuys, personally reached out from his personal cell and is underway to to correct the issue(s). Pretty stand up guy- will be removing this post shortly. Promised they will make it right!!!
PSA:
Worse place ever!!! Chuy's LAFAYETTE, LA
Mind you, we have been in this place [several] times, even when we had bad service, blew it off as a bad night. Here we go- there is family in town from Houston(real Chuys Veterans- Kirby/Westheimer) and Lake Charles. Wayne George, Barbara Leger, Mook Day, Carly Tabarelli. Alecia McDonald Gallegos, John Hulse, Heidi Jacobs McDonald, Amy Jannise, Mandy Craig LeJeune.
So, we begin by having someone there early and the Chuy's Staff gave Wayne George BS because we were on our way and they said we have 10 minutes to get there- this was after the staff giving him nonsense for putting tables together in which I've seen insescently on several occasions in the bar area. He even stated the hostess blew him off and rolled her eyes...
Now, we get there (13 more people, so now we have a total of 15) and take our seats (mind you we sped there to make it with no hiccups). We all order our drinks and my sister from Houston ordered a Margarita with [no salt] and they deliver one with salt and she returns it. Now it really begins- the waitress brings the salted margarita back to the bar, not for them to make another, but to pour the salted margarita into an unsalted glass. This is unacceptable due to it still has salt in it - kind of like a burger place getting your hamburger and wiping the mustard off of it and giving you back the same burger. That was the first hiccup.
Now, it gets even better! So we all order....
Most of our orders were wrong, which [this] Lafayette location has hardly ever made our order right, even through waiter.
** now mind you, I just, last weekend, spent $50 on a to-go drink and chips and dip for the LSU/Alabama game.
Now, here is where this really gets stupid, for lack of a better term(should be worse), we send a fee things back- while we are waiting for our correct orders, the waitress rolls to the bar within earshot and is bad-mouthing our table. The reason I know this is because the waitress is pointing and the other two are turning their lips up to us like we're the villains and not thinking we're watching. As the waitress brings our checks back, I confront her in a very, as a matter of fact way. Our while table was speaking of not tipping and I felt she needed to know what our plight was. I proceeded to run down the list, actually politely and mentioned that we (the whole table) did not appreciate her running off and noticeably talking about us and this guy at the bar interrupts and tells me, "not to speak to her that way..." and I reply, "you must be [her] boyfriend?" And he states,"Yes I am and I am a Police Officer..." i informed him it was absolutely none of his business and what difference does it make if he is a Police officer!?!?" This has to do with an unsatisfied group of customers...
This is where it gets extremely interesting...
I start looking for the Manager. I get to the Point-of-Sale Station by the kitchen and the waitress is crying. Yep, crying. I now ask for the Manager and the Assistant Manager starts to speak with me and inquiring about the issue...
NOW...
The actual General Manager, slicked back hair, and white button up shirt, and around his mid to maybe late 30s basically turns to me and belts out, "TAKE YOUR CARDS, CONGRATULATIONS, YOU GET YOUR MEAL FOR FREE, AND GET THE F!@K OUT OF HERE- WE'RE CALLING THE COPS AND DONT EVER F@$KING COME BACK IN HERE AND WE CAN TAKE THIS OUTSIDE FOR WHAT YOU DID TO MY WAITRESS...."
Now, mind you, we were still trying to pay for our lovely experience, but the guy actually called the cops for us voicing our experience in a calm and orderly manner.
I love Chuys and have frequent business meetings and several gatherings which meet there and even show up early with a minimum of 8-10 people for Tini Tuesday which is for the Healing House and know many which are on the Board. I will INSESCENTLY POLITIC to remove Chuys from that lineup and replace it with a Local Restaurant immediately. I will also post this to my 3000+ FB friends and ask them to share the HELL out of this.
This has to top THE WORST RESTAURANT EXPERIENCE EVER. Mind you, I run my own business and have waited tables and my wife was a bartender. Bypass this restaurant unless you are one to go for Happy Hour for the FREE CHIP STATION AND A DRINK OR TWO. Please don't base your Chuy's experience on this safe location- I will proceed as I have done in the past, and get ToGo from Houston and love it!
Carry on.
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