Our food was good, but our server forgot every single thing we asked for, salsa, dressing in the side, extra rice, the check....He was overwhelmed. Our experience was not pleasant because we were in a corner surrounded by a party of 20 a party of 9 and a party of 6. It was so loud on a Friday at noon, that we cut our lunch short because we were literally unable to listen to each other without yelling. It was maddening! They should have never sat a party of two in the back room, if it's customary to put large parties in there, that's common sense, Food was 4, service 2 and ambiance 1. read more

Chuys isn't an exceptional place but rather a safe fallback when all you want is TexMex for a fair price. Most Chuys we frequent (in Plano) satisfy that requirement. Yesterday we tried the new Chuys in Frisco and it was a MASSIVE letdown. First off the place is small compared to other restaurants with limited seating so even on a weekday evening there's a wait. Upon sitting the menu now appears to be highly cut down...lot of the weekly specials are gone!! So have a lot of the enchiladas! The chips we were served were uncooked and appeared stale. We ordered a couple of enchiladas (veggie and chicken)...both disappointed, especially the vegetable one which was watery and flavorless. We also ordered a burrito, which came out looking more like a limp and underfed burrito. Lastly the kids meal of quesadillas was terrible too. My daughter devours those but she left most of it on the plate. Her comment - "This is worse than cafeteria food"!! To top the experience off...as I looked down, I saw a small cockroach scurry across the floor. That was the warning for us to leave. Safe to say we are never coming back to Chuys anytime....the quality has tanked, prices have jumped and portions are now just heavy on beans and rice. read more

Tres Leches yummy yummy! Chica chica Boom Boom yummy yummy, Elvis Chicken yummy yummy! The decor is legit! The service was excellent! Great work Ethan L your a great server! Your awesome! Didn't mess anything at all! The people are friendly and the place is clean well that's because it's new lol! Coming again soon! But we will have to wait long again! read more

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Very loud to start off. There was old queso and salsa on the floor near our booth. Only thing good I'd say was the pricing. Otherwise the waitress would say she was going to grab something, only to bring it 20 min later. Brought out fajitas meat about 15 min before the rest of what's needed for fajitas. Food itself was tasteless and not good. Messed up our checks. Don't waste your time here. read more

Had a party of 12 and they easily sat us at 11:30 for lunch. Derius and Sylvia took care of us. Very attentive and friendly! Everyone got their food and it was perfect since they just recently opened in Frisco. Loved the appetizer plate. Tasted wonderful!!! read more

Chuy's - Came with flautas, nachos and quesadillas, but I substituted out the quesadillas for more flautas. - Tex-Mex Near Me - Frisco, Texas

Absolutely terrible service with an attitude. Ordered well over $100 of takeout, and asked for an additional hot sauce and was told that I would have to pay extra for it. Spoke with the manager and was completely unhelpful. Will will never order food from them again. Also, when I got home, the order was incorrect and the food was cold. Save your money!! read more

This place has gone downhill fast. Keep trying to give it a chance but each time its just another disappointment. Max, our waiter was no better. I understand the 3 star rating and suspect they will continue to fall. The pic is of my chicken enchilada guts. Zero seasoned boiled rubbery chicken. read more

Chuy's - Chicka boom boom is chicka doom doom enchilada guts - Tex-Mex Near Me - Frisco, Texas

The wait time to be seated with four adults and two children was trouble. Seven parties were seated before us after we came asked and were told we were first on the list. We had gotten drinks at the bar which we waited. Once called to a table someone leaving off duty street close asked out 60 year old grandmother to clean the seating area and take all drinks to the bar. It was not good customer service. read more

My favorite place to eat! Today's lunch visit was 10/10, our server Lauren G was fantastic and funny! Food was great, and our server was very attentive and on top of everything :) read more

We just came for lunch & sat on the patio. The workers here were all friendly! Kelsi was our waitress & was very attentive & had a smile on her face the whole time. We had the loaded queso & panchos...both were delicious & came out fast! Love the atmosphere here & all the decor. read more

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My experience at this Chuy's location excellent service, atmosphere, and food. I will definitely dine here again.

We love their food and service....when we dine in! When picking up, 7 out of 10 times, they forget to include everything that goes along with the meal. It's very frustrating to get home and find the queso or guacamole missing!!! My husband now takes a checklist when he picks up our meal and checks the entire order when he picks it up. Why doesn't Chuys utilize a checklist for their employees so that they know exactly what should be included with each meal? It's getting to the point where we are thinking of going back to the Chuys in Plano as that rarely happens there. If things don't improve soon, we will be switching! read more

Chuy's never disappoints. This is one of the newer locations, and we enjoyed our food just like we do in Plano. Service was fast, and the waitress was very pleasant. read more

I love alot on there menu, waiter James is very good at serving. Jayden is great as well, foid tastes fresh which i really appreciate.

The steak burrito and queso is the best. Forgot about everything else tough, dull and tasteless. The green Chile is more like turpentine too hot to eat. The rice and beans were weird Texas Mex. New menu their prices went up on everything. Nothing authentic here. The steak burrito is expensive, but the only thing worse eating, pretty tender and tasty. Chips are thin but good, if they bring them hot. Waiter disappeared for a long time so it's not the best service. I liked the old hub cap room. Might go back for an a la carte steak burrito. read more

Unfortunately Chuy's is another casualty of Covid 19. In the past, my go-to place for Chili Rejeno, The Elvis Combo, Elvis Chicken, etc. They no longer offer any of these dishes, and server said they are gone for good. The remaining dishes, simple tacos, burritos and enchiladas are boring and typical, not bad, but not the Chuy's of old. Me sad! read more

How can a plate of food look so beautiful, colorful, delicious and be so lacking in taste? The restaurant is bright and cheerful, service is adequate (not overly friendly, but does the job). The food, though...not bad, not anything. read more

Me and my family ate here at Chuy's we usually eat here often when we have the money of course hahaha. Anyways this place has never let us down and I would recommend eating here. Today I ate the famous Chicka Chicka Boom Boom and it is really good one of our favorites. Our waitress today was Savannah she was really nice and one of the greats being attentive, quick, and friendly. I would definitely be coming back to this location!!! read more

Chuy's - Sorry didn't take a before picture but these quesadillas were amazing. - Tex-Mex Near Me - Frisco, Texas

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So we had to wait be to seated because it was crowded which was okay. But then another 10-15 minutes wait for our server to take our orders.. finally when the server came - took the kids order ..didn't tell us that the kitchen and bar close at 9 PM - then when she took the drinks order - all were ordered at the same time but Apparently she missed to put in one .. rather than showing courteous behavior the server was rather rude .. On top of that .. kids while trying to see if there is a place to sit at patio the bartender yelled at the kids Extremely rude and impolite staff .. we're really looking forward for a nice family dinner but very disappointed with the lack of service. read more

Love Chuy's! Always a solid choice for Tex-Mex. Though it's a chain, still love the fact that it originated from Texas. Service is always prompt and efficient and food is always consistent whether you get the Big-as-your-face burrito or enchilada entree or the Fajita (which we got this time around). Chips and salsa are excellent- thin crispy chips and nice spicy salsa that's fresh. read more

Chuy's - Fajita Chicken - Tex-Mex Near Me - Frisco, Texas

Sat in the bar area at a table. Very poor service Also ordered the fajitas and didn't get enough tortillas or cheese for all of the order. Sat and waited for someone to come by so we could order more tortillas and cheese for 30 minutes! No one! Not at all happy with service or food! read more

Best salsa in Texas. Great happy hours. Yummy margaritas. Food is good. Loved the chicken fajitas.

I went with my family at 9:10 pm (they close at 10 pm), and we were immediately met with confused looks. The hostess seemed flustered and said that things were slow so they were cleaning up for the night, but they just need to clean the area and they can serve us. We followed her to sit down, and we could see her speaking with a group of servers that seemed more like an argument. We specifically saw one young lady roll her eyes, and the hostess came back and told us she was our server. Needless to say, we felt uncomfortable and decided to just leave. My wife went and told another server we were just going to leave, who was polite and said "we have no issues at all and we would love to serve you." Behind us an employee said "no we cant...what." This is a level of disrespect I have never felt at a restaurant, and the fact that my family was there was extremely inappropriate and ill-timed. I asked the kid what he said, and he acted like he didn't say anything. I told him I heard what he said and I asked him for his name, which he gave me after the third time I asked (Brayden). Im sure this guy is the life of the party outside Chuys walls with those knee slappers. I spoke with the manager after that, but it was clear to me that this kind of behavior has been tolerated by the management maybe due to an employee shortage. The manager was very nice and apologetic, and she insisted we sit and she would personally serve us. We still decided to leave. I know Chuys isn't a 5 star restaurant, but do better. read more

Tanner was awesome! We've been here several times, and usually the service is sub par but he changed our perspective. Quick and pleasant service. Thank you! read more

Love this place! Food is always consistent, service is always good the atmosphere is quirky and fun!!!

This place is great . I had chicken fajita Quesadillas and my friend had the Elvis Combo . We loved the food. Will be going back. Service was good. read more

So done with Frisco Chuy's. Every take-out order we've placed with them has been incorrect. Today was the last straw. I ordered 2 burritos and 1 half order of beef fajitas and ended up with three burritos. They didn't even bother to fill the beans on one of them. Not to mention you end up waiting 20 mins to get your food (not today for us, thank goodness, but every other time we've gone we've waited 20mins) for curbside. I don't know if you need more help, better staff or better management (or maybe all of the above) but I'm sticking firmly with OTB. This place SUCKS! read more

I am done with this place forever. Their curbside is atrocious - have to wait an additional 20mins once there and food is always cold. Hell, I'd rather ear Taco Bell over this place now. It's insane how bad the food has become. read more

There is good reason for their bad reviews,... Chicken rubbery, burnt, awful. Service was ok.

Food is solid, it's Chuy's. The service is good considering they just opened. BUT, the bar and their lack of adhering to basic food safety measures is going to get someone very sick. First time eating at the new Frisco location Saturday 2/29/20 and we sat in the bar area. We noticed one manager and multiple waitstaff garnishing drinks. This in itself is not bad but......we witnessed the manager pulling his cell phone from his jean pockets multiple times and scratching his face multiple times without washing hands or using gloves before barehand garnishing drinks. Also witness multiple wait staff yawn in hand, scratch head, toss hair without bothering to wash their hands before placing garnish or an unwrapped straw into drinks. This is a receipt for transmitting something unclean to their unsuspecting guest. VERY NASTY seeing this behavior. read more

If you've never had creamy jalapeno dip...go there now. Only been open about 2 weeks, so the service needs time to get their groove going, but overall not a terrible experience there, and the food always comes out hot and delicious. It's only minutes from my house, so I'll be back, most likely everytime I get a hankering for that dip - which has been twice this week already read more

I came here a couple more times since my last review. I haven't had issues with the bones/strings (veins?) in my enchiladas since. I'm assuming they had some hiccups because it was a fairly new location. Their food is good now! Please bring back the chile rellenos! read more

We tried chicken enchiladas chicka chicka boom boom And soft tacos The boom boom was okay not great but soft tacos are good Bit pricey read more

I had a call I order that had some difficulty. We will just leave it at that. Could be due to labor shortages or whatever. I let the manager know -Shane. I was completely blown away by his professionalism and how he handled the situation. He offered free food to compensate but it really didn't matter. Issues happen and he handled it perfectly. Food was awesome. However his professionalism and how he handled this issue was the most impressive thing that happened. Thank you Shane-I'll be back. read more

Their food ALWAYS makes my stomach hurt and there are definitely better margaritas around the area (BGC imo especially for their deals). HOWEVER, the staff at the location have always been wonderful and their salsas are fantastic. Great service. read more

Our service was great but the food has gone SO downhill. I couldn't believe it! It's been this way the last 3-4 times we've gone, just kept thinking it would get better but we're giving up on this location. For reference, I got the chicken "panchos" and they had about 2 small pieces of chicken on each chip with barely any refried beans on some and none at all on others. Dry and bland. My husband got the chicken flautas and he described them as what you'd buy frozen from the grocery store. I hate to be rude, I've always loved Chuys! But that's why this location is so disappointing. Maybe other locations are still good. read more

Place is cool. We ate at the bar. The green chili infused margarita was amazing! Highly recomend.. Place is busy I get it, but if it wasn't for Chris behind bar we would have left. Other two bar tenders working seemed a little snotie and really wouldn't give you eye contact. Food came out and was cold both dishes. The couple next to us order fajitas and came without tortillas. One of the bartenders told them they had a call-in order and wanted 51 tortillas so it was gonna be a while. They where very puzzled to why the food was served not complete. Anyway thanks to Chris, your a hard worker behind the bar and made it bearable for us. Will be back once the kinks are worked out. read more

This is our 3rd time at this location. The first 2 times were actually good. Every time, we ordered combo fajitas (beef and chicken) for 2. Now our 3rd time, it will be our last. The fajitas not only had no flavor, but the beef looked somewhat questionable. I'm not sure how does their quality control but some of the meat looked to be questionable after picking though the plate. A few of the pieces of beef were very fatty and how the meat looked texture wise up close. I wish I had taken picture of our first 2 times to show the difference in quality. It appears to have gone downhill. I gave it 1 star because our waitress was at least friendly. read more

Chuy's - A few pieces of the beef had a lot of fat, both beef and chicken were tasteless. - Tex-Mex Near Me - Frisco, Texas

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If I could give 0 stars I would. I always enjoy my time at chuys, except last week. There was a female server who made an absolute fool of herself. She was throwing cups and cursing loudly. I think her name tag said Jill? She was making such a scene that ruined my appetite and honestly, my whole day. She seemed to instigate conflict and disregarded any customer satisfaction. I wasn't going to write a review however I saw she was still employed when I saw her again. This type of behavior is totally unacceptable and gross. I love this location but I do not love the service I saw. read more

We ordered from the new Frisco location and had it delivered. First, the driver delivered our food to the wrong address. Then, items were missing from the order, rice and beans, tortillas for the fajitas. The burger in our kids meal was raw. It wasn't a huge order or a complicated order. We haven't eaten at Chuy's in a long time b/c there wasn't one in Frisco. We were so excited to have Chuy's here. This was very disappointing! Probably won't order again. read more