The waitress here could not have been more bizarre. She started the meal by being super, over the top friendly to us. Something must have happened or she must have had a customer that ruined her day because about half way throughout our meal, she started being really short and curt to us for no apparent reason. In fact, at the end of the meal, she practically threw the bill on the table without so much of a word. Extremely strange. When we first arrived, she was quoting TV shows and telling us all about her grandkids and by the end of it, she wouldn't even muster a thank you or a smile. What a freaking weirdo!!! I really don't care if she is rude to me or my husband, however, my son, who is almost 10 months old, was smiling at her and she just ignored him. Not acceptable. I had the chicka chicka boom boom enchiladas based on the recommendation from the waitress and they were so freaking spicy I could barely eat them. Also, they charged $1.25 for a side of sour cream!!! Such a rip off. I had a crunchy taco and guacamole on the side for an extra $3.00. The taco and guac were actually really good. My husband had the fajitas and he loved them. I would come back here but I wouldn't race back... read more

Honestly I don't know what the appeal is with the Chuy's in Franklin. I much prefer Chuy's on Broadway in Nashville when it comes to customer service. The waiters in Franklin are brusque and don't stick around long enough to make sure all questions and needs are addressed. Once the food is out, the waiter is no where to be found, but comes up towards the end of the meal and take the plates before we are done. No refills or anything else during the meal. My husband addressed the issue and was brushed off. What was ironic is the delivery of the check and desire to make small talk. I let my husband handle the tip which reflected the poor service. We will not return to the Franklin Chuy's, There are much better places to dine in Franklin that appreciatescustomers rather than pushing out customers to turn over the table. read more

Good Mexican food, but nothing spectacular. They do have fast service and good happy hour deals. Creamy jalapeno dip is nice alternative when you don't want cheese dip. Great patio area, but I've had better margaritas. Get a different frozen concoction and enjoy the patio with appetizers and friends read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

I could eat my weight in the jalapeño dip. The salsa is spicy but good. I always get the tacos and they are delicious! Good margarita too.

OMG, where to start, wish we had one, awesome food, wish we had one, the service is usually great, wish we had one, and price is affordable. Forgot to mention, I wish we had one !!!!!! read more

AWFUL!! waited a short amount of time for table but over an hour for food!! no one was ever available and food was actually nasty. will NOT be returning read more

My first time trying this popular Tex-Mex joint. I was impressed, but mainly by the free happy hour nacho bar. All you can eat queso? Yes please, even if it was just lukewarm. My wife loves the potato chip crusted Elvis chicken, and the bite I stole was good. The Elvis Memorial combo is big and varied and great if you love enchiladas. I'd go back for the jalapeno ranch dip and queso, and I hear the soup is fantastic! read more

Chuy's - Elvis Chicken minus the Green Chile sauce, my wife prefers queso on it. Who doesn't love cheese? - Tex-Mex Near Me - Franklin, Tennessee

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Went to Chueys ( MalloryLane, Tn)on my date (with hubby) as a treat. The waiter was terrific. The food arrived and look good. Unfortunately as I began to eat my meal I had something in my mouth that wasn't edible and I was unable to chew it. So I removed it from my mouth and at first I thought maybe it's the skin of an avocado. Put on my glasses and what it was was a strip of cardboard!! Cardboard, people. I had the manager called and although he seemed apologetic and was offering me another dish, I declined. It grossed me out and ruins my appetite along with my date. We won't go back. read more

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Not the fanciest texmex I have ever had, but the corn tortillas were very good for corn tortillas. I was worried the whole time that they were wheat because the texture was so good, but I didn't get sick, so I'm pretty sure they were indeed gluten free. The free jalapeño ranch that came with the chips was great, as was the service. read more

Chuy's - Swirl margarita with strawberry. So darn delicious! - Tex-Mex Near Me - Franklin, Tennessee

Arrived with a large group of co-workers (14) at lunchtime. Despite calling ahead we still had about a 30 minute wait. Once seated, drink and appetizer orders taken immediately and arrived promptly. I tried the Stacked Enchiladas with rice and beans. It was very good but I like the Chicka-Chicka Boom-Boom and Fish Tacos better. Creamy Jalapeño dip is a must with the fresh tortilla chips and salsa. Server was excellent. He made sure that all drinks were kept filled and everyone's order was correct. Only negative to the whole experience was the wait to be seated. read more

Whenever it comes to eating at Chuy's, I'm usually on the fence. It's always at least ok, but it's not the best Mexican chain that we have here in town. The restaurants are always really loud and colorful, with goofy pictures on the wall (This one has dogs...who doesn't love dogs?) and I always see lots of families here. I wouldn't call it the most authentic of Mexican food, but I have a pretty big love for all Mexican real or "fake" as it may be. It's definitely a step up from Taco Bell, and as long as you stick to the simpler dishes, you'll probably be pretty satisfied. Everyone I know comes to Chuy's not for the food, but for the margaritas. I'm not as a huge fan of tequila, but when I last ordered one, it was pretty good. Just as you'd imagine a margarita from a Tex-Mex chain to taste, although you can order one in pretty much any flavor you'd imagine. Entree-wise I now always stick to the veggie enchiladas, which have spinach, zucchini, peppers and other veggies rolled up in blue corn tortillas. The meat dishes I've had here have come out a little dry. read more

Chuy's - Corona and some boom boom sauce with chips! - Tex-Mex Near Me - Franklin, Tennessee

We've been to various locations and have never been disappointed! Food is always prepared very well, is fresh and very tasty!!

Have eaten here a million times and it never disappoints. Always get seated within 20 minutes if not right away. The creamy jalapeño dip is amazing! Also highly recommend the Fajitas! There are separators for more COVID friendly seating, but most things have gone back to normal inside (no mask, contact with server, etc.). Outdoor seating and curbside is available though. read more

I know this restaurant is a chain, but it's still one of my all time favorites! It's embarrassing but we probably eat here at least once every two weeks. My husband can't eat wheat or dairy and they are extremely accommodating. The corn tortillas with chicken and shrimp are absolutely perfect for him. The queso is probably my favorite thing on the menu. They have it free during week day happy hours in the bar area. Totally recommend it. read more

Chuy's - Family - Tex-Mex Near Me - Franklin, Tennessee

Do not get the Tres Leches dessert. It had me and the person I went to dinner with throwing up minutes after eating it. Texture sucks and is soaked in milk so beware of spoiled milk. The dessert itself was not cold so I would not be surprised if the milk in the cake itself was spoiled. read more

I love the restaurant style,looks, music,bar and environment. Food taste good and we have been twice its one of my husband's fav restaurant for Mexican food they serve free nachos which are his fav with tomato gravy..They even have variety offer for free food, like u can get your dog framed pic and you geta free APPETIZERS. Only stuff that did not make happy was service since it is was crowed our waiter had more table then us to look after both the time but its a must visit place.. read more

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When we arrived the hostess was so rude I just about turned around. Our server was not very attentive but the food was great as usual. Poorly trained hosts and servers will hurt this store if not corrected. read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

Awful take out!!! This place didn't seem bad so for a special date night we got some food to go. No one told us that there was special instructions on picking up. The parking spots for pick up were full with no one in the car waiting so my husband went inside and waited for 30 min before someone told him where to go. We live 10 min from this place and our food was ICE COLD. We had to reheat it! I asked for some things on the side and instead of putting each thing in a container they just DUMPED it all into one container. DO NOT GO TO THIS PLACE! Awful service, awful food, awful phone line management (we called to speak with a manager and he kept us waiting for 15 min!) read more

I love the covered patio at Chuy's, the music is enjoyable, good server, little birds chirping all around hoping for some chip crumbs. My server today is so cool, he made my Arnold Palmer perfect, and scored me a bowl of the secret sauce called Creamy Jalapeño! (See my photo for the description... ) Brandon, my patio server is the Shiiiizzz! He gets 5 Stars just for great service! Happy Hour Specials, and one named for my age drinker... 'Grand Ma's Rockin' Rita! Ohhh yeaaaaah! Oh, and no free WiFi... Oh well, can't have it all. read more

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This restaurant is absolutely phenomenal not only for the food but the service is amazing! Staff here are second to none! read more

Chuy's - Tres Leches! - Tex-Mex Near Me - Franklin, Tennessee

Shoutout Tyler awesome bartender! Haven't been to a Chuys in years, but was staying at the Hyatt nearby and a colleague wanted it so I joined. Good food and good service. read more

This place has bad reviews for a reason. 2 to 3 weeks ago I came in with a girlfriend and we witnessed a server get fired while other employees laughed at her and talked trash as all of this drama was going on. No one informed customers what situation was going on except all we could hear was screaming and see a lot of angry people through the see-through glass. This place has been so so rude and disrespectful to me. I have tried placing two separate to go orders and instead of just politely saying sorry we're really busy we're not taking to go orders right now, this really rude lady just told me that they're swamped and she's not gonna take my to go order with a really rude attitude. read more

This is really some of the best Mexican food around Franklin. The atmosphere is fun and the service has usually been pretty good. Because of the many restaurants now in the area, the wait time is usually not too bad. Nice location close to the theater. read more

This location needs a good cleaning. Food was alright and service was great, but I'd have a hard time going back due to the condition of the restaurant, read more

I here all of the time. Always good. Only downside is the Covid menu. Can the Taco Salad go back to being in a taco shell?

Love it. Always delicious food and courteous staff!! Their chicken fajitas family meal is our favorite!!

We were familiar with Chuy's from Austin and were excited to have one close. We have been there a handful of times and only one time was good. (Yes I'm a sucker for punishment and kept going back) My biggest complaint is cold food. We had ordered a chuychanga (basically a chimichanga) and it was so cold on the inside it felt like it had come out of the fridge...well, our server confirmed it had indeed come out of a fridge as it was "pre-made" and then fried when ordered. It was disappointing to learn that. On the last visit, my beans and rice were so cold I don't even think they bothered to warm them up before putting them on the plate. It is fun to watch them make the tortillas (possibly the only thing made fresh???) and the atmosphere reminds us of home. I think my visits have been disappointing enough to not go back. read more

The food is just lousy. No seafood options. Food is a smidge above fast food. Cute inside.

Okay so this is one of my favorite places to eat of all time back home in Louisiana. While in Tennessee, this was close to my hotel so of course I had to stop here. The margaritas are out of this world. Always fast and friendly service. read more

Chuy's has been an inexpensive place to grab a bite. We used to enjoy them. However we won't be dining there again. Went in a couple of days ago. They have cut their menu and aren't serving the items we usually order AND quite importantly they are reckless with the health of their customers. At peak COVID times they tried to sit us 12 inches away from other patrons with no barriers. It is very unfortunate that they are not providing even the most basic of precautions and wouldn't act in this manner if there was concern for the health of their customers. read more

I go for the tex mex enchilada. THE ONLY one I have found in Tennessee. The corn tortilla lightly fried then dipped in chile sauce and filled with cheese and onions then with chili gravy on top. NO other restaurant does it. The Happy Hour Margaritas are good. read more

Limited menu with no combination plates. 1 star! Should have gone elsewhere! My review is too short to post just like the limited menu!

This was my first time trying Chuy's. I will say my soft taco meal had no flavor and dry as a bone also cold. Mexican food is best when hot. Service was great but WAY too pricey for what you get. I honestly have no idea why anyone would choose this over authentic Mexican food. $40 with no bar drinks etc for two. read more

I ordered grilled shrimp Baja tacos. The first one tasted very strange. It was not well lit in there so I couldn't see the details of my food. I had to turn on the flashlight of my phone to see that the tortilla on my second taco had thick green mold on it. I went and got my waiter and in seconds the manager arrived. He argued with me and said it was that color because of the cabbage. He refused to admit fault saying we make the tortillas fresh everyday. Well not these ones pal. I left and took the taco with me so that I could look at it under better light. Sure enough this was the most disgusting thing I've ever seen. I can't believe I ate one of those disgusting things. I paid for my food and left. Beware of Chuys moldy tortillas. read more

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If I could do 2.5 stars I would. Deferred to less just due to my disappointment. Was there tonight (8.23.20) and food was alright. I'm never overly impressed with their food in comparison with other more local (less chain) favorites. While sitting, we had a straight look right into the kitchen. I counted four people constantly in that area not wearing masks and three people in that area halfway wearing masks (mouth only). When we left the lady at the hostess stand was also half wearing her mask. Our server seemed slightly annoyed we were there and had questions about the menu. I think we will be taking a break from Chuey's for now. read more

Hot, fresh, crispy chips and tasty salsa. Chips also come with a jalapeno ranch dip which was really good, although we didn't get a refill when we were done with it. I had the bean and cheese burrito with ranchero sauce which was really good and HUGE. It was very crowded when we went on a Thursday night around 6:15. I guess Happy Hour is a popular time. It was so noisy I could barely hear my friends talk. I will have to go again during a less busy time. read more

Fresh food. A good Tex Mex option. Vegetarian options. The service was ok...we did have to seek out our server because no one told her we had been seated in her section. Once she showed up though she did a good job. The chips were light and crisp but the first chips we got were basically a basket of crumbs. So a few management issues at this Chuys. As per usual in Nashville, service and standards are the biggest issues. This ain't your Texas Chuys. read more

Just wanted to give a shoutout to the staff at Chuy's for a great job accommodating us for my dad's 70th. It was a busy Saturday night and I had called and spoken to people about how to handle a party of 18.; however since hey do not take reservations it was a bit tricky. The manager was very helpful and the waitress, Grace, was just as her name suggests, grace under pressure!! Everyone, was so helpful getting tables and getting the meals out,everything was delicious and perfect! Thanks again!!!!! Michelle Lewis read more

Very nice decor and friendly staff. We didn't have to long of a wait. My waitress was very nice and accommodating. I really enjoyed the beans and rice for some reason I don't feel like my food matched the menu. It was really good though. My pico de gallo was very watery is my only complaint. I will definitely go back and try something different! read more

My review is subjective, not huge spice fan, but food is always of good quality and queso is always outstanding! Definitely recommend