SAD TO ALLOW BAD SERVICE RUIN YOUR RATINGS. I wish I could remember his/her name, but I didn't like their attitude towards me when I was trying to order telling me they didn't know what I was talking about, acting like I was stupid. My husband and daughter commented on it, made me feel foolish. Yes it's a bit noisy in there always but someone working for tips shouldn't talk down to their customers. My daughter was annoyed by it to; both of us were servers in our past. So, don't give snotty servers tips because they are like this because people tip them anyway. I did but he/she would've gotten more if they weren't a "jerk" to put it mildly. Kind of hurt my feelings to be talked down to. Food was good though Train your employees to be pleasant, even on a bad or sad day! We all have them. If people annoy you so much, work at home or behind the scene! God bless you! read more

I go here all the time for work lunches. However, earlier this week I accidentally left my scarf behind. I called immediately and the hostess said that she had it and she would put it in their cabinet for me. I told her if would be a few days, and she said it would be there for me. Stopped by today to get it and it is gone. Super bummer. If you see someone at the Arbor Trails location wearing a black and red skull scarf, smack them for me. read more

Amazing fajitas!! Great cocktails. A fun atmosphere. Enjoyed sitting at the bar and interacting with the staff.

I was so happy to finally go out and have something to eat AT an actual restaurant!!! I've never been to this location before and woah I wasn't disappointed! I had the pleasure of being served by Patrick and he was so fantastic! First off he was incredibly attentive and friendly second of all he made sure my food was out so fast!! It was insane! read more

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December 16th called in a large order for pickup. Specifically for a company party and set at 5pm pick up. When we went to pick up it was not ready and the excuse was that there were other big parties scheduled at the same time. The wait was over 45 minutes. Causing issues for our party. If you take orders you should be prepared for it and accommodate them as promised. Don't give excuses the day of. Over $900 was paid even after the delay. Never again read more

My family used to order take out from Chuy's about twice a month. That won't happen again. A recent order never materialized after waiting for an hour and a half. Today I placed a call in order and was greeted at the restaurant by a rude person who sent me to a bench. After waiting for twice as long as I was told it would take, I cancelled the order and left. It is obvious that Chuy's doesn't want my business. They simply don't care. That message was transmitted loud and clear by their employees' attitude and actions. read more

I love this Chuy's BUT today had a terrible experience with the hostess. I understand its National Margarita Day but that does not mean that I should be ignored when asking simple questions about the wait. The hostess, in mid "conversation" if you can call it that since I got one word answers and no help, stopped even addressing me and started talking to another employee and acted like I didnt even exist. I was BLOWN AWAY! For somebody who goes there regularly, management may need to look at their front line, as I imagine if she was that rude to me, she likely was to others. read more

I love this Chuy's! Even when it's packed we never have to wait longer than 15 min. The service is always friendly and quick. The creamy jalapeño dip is to die for, I always get some to-go. I love their chicken flautas and the frozen margs are great. read more

Sitting with COVID-19, this place has a system that others should emulate. The same fresh food and the service is friendly and appreciative. although we may not be able to dine in we still can enjoy the great quality they provide. read more

Chuy's - Service - Tex-Mex Near Me - Austin, Texas

Take out personel very rude. All they do is make you wait. Communication is very poor. They have no idea of food timing. Take out girl needs to be redirected. Very Poor customer service!!!! To day is sat. 3:07pm 1.22.22. Please coach or redirect. Her name is matty read more

Went here for lunch with my two friends from work. I've only ever been to the Chuys in KC, so I was super pumped on coming here. Our server was really nice and funny, she did a great job. I was in need of a serious cocktail, I ordered their blood orange margarita. It was so good and strong, but in a good way lol. I ended up ordering another but that one was strawberry. It was equally good, i did order the boom boom chicken enchiladas. Omg so goood!!! That is my favorite meal to get there, their rice and refried beans were delicious. This meal is spicy, so if spicy foods aren't your thing, then don't get this. But if you do like it spicy then this is a must. They do bring out chips and salsa which is so good and spicy. They have his spicy ranch sauce that you can get as well, but you have to ask for it. Overall I would definitely come back to this place. They were busy but not to the point where it took forever to get your meal. Our meal was delivered in a timely manner. Parking is nice there as well, so plenty of parking available. read more

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Always solid if you're in the mood for tex-mex with a very austin vibe. Our waiter was super attentive to us despite the place being filled to the brim, constantly refilling our chips, drinks and checking up on us. Speaking of the chips, they're pretty good. Thin and crisp, especially when they're warm, you'll easily down a few baskets of them with the hot salsa they got. Even better is the creamy jalepeno dip, which is cool with an afterhint of kick at the same time. The food is your standard tex mex fare. I decided to get a chili rellano, which is 2 breaded peppers stuffed with your choice of filling. Wish I just stuck to the traditional cheese one, as I chose the sirloin and thought it would be cheese + meat, but ended up only meat. Not the worst thing that could happen, but doesn't really have the richness of chili rellano anymore either. Still it's good. It was also one of our pals birthdays and the waiter brought out some complimentary sopapias for us, so that was nice. Puffy fried dough drizzled with honey. Yum. If you don't mind the wait, solid place for the family for tex mex. read more

Food is disgusting, insects crawling and questionable food handling practices. Will never return.

Back to an old favorite, use to be only an Austin Texas thing but now it has grown all over.. Decor is neat.... Loud, so don't come here looking for a quiet meal. Staff are friendly, young group. Food is above average, it's tex Mex, nothing is bad, just bad for you lol. Crispy tacos are always a good bet and the enchiladas are always good. Unlimited chips and salsa.. Which is the only downside.. The chips art paper thin and the salsa has little depth or bite. Come for a margarita, and a chuychunga... Or the famous Elvis Plate... You will have fun read more

Chuy's - Tex-Mex Near Me - Austin, Texas

Good food and great drinks. But they don't prioritize to go orders, so plan on an hour plus and even more delays than that. Tonight they wanted over an hour to make a bean and cheese burrito! That's just plain silliness... read more

I feel like I have been to all of the Chuy's in Austin, but somehow this one slipped past. I went to this one for a family birthday. We were trying to decide between this one and the one on Barton Springs. So glad we did this one because there was a lot more parking and you don't feel as squished on the inside. Also, *bonus* there is a cute outdoor patio at this location. When I arrived, our table was ready, but I think they waited fifteen minutes, which isn't bad for a Thursday night. We were put in a back corner, which was nice considering we were a table of seven. Our waitress was really nice and helpful. All of us were ordering alcoholic beverages and meals on separate tickets. I know that can be intimidating with a large rambunctious crowd. I hadn't been to Chuy's in a while, so the waitress gave me some great recommendations. read more

Takeout order was to be ready thirty minutes ago. Went inside to ask after twenty minutes and they said they are working on it. Once again, just an awful experience, every time! If I was a server I wouldn't stand for my colleagues continuously ruining my future business. What does management actually do??? read more

Chuy's used to be the absolute best. I'm not sure what happened but not the same unfortunately. The menu has changed so much, the jalapeño ranch used to be so good and homemade, now it's just this weird cheap cafeteria ranch with some jalapeno added. They used to have the most delicious chile relleno and it's gone now. Disappointing. read more

Just had my something-hundredths meal at Chuy's Arbor Trail and had the BEST waiter I've had in years (and years). PATRICK was amazing, start to finish. He's my go-to guy from this point on. Thanks, Patrick! read more

Arriving 30 minutes early, got me some insights to the management of the restaurant. 1. An elderly couple went to their door, ten minutes before they officially open at 11:00. The staff let them in to sit down inside, until they got ready for customers. Seeing this, I also went in and went to their restroom. Three employees were finishing up and washed their hands, a very good sign. However, coming out I noticed that I did not see ANY of the female staff members in the restroom area. Hummmm... 2. Around 11:00, the hostess began to seat the early arrivals. I was second in line but was noticeably pushed to the back of the line, since I was a single customer. (The hostess remarked something about this, but I didn't catch her comment; I could have been -"We seat singles last?") Many customers arriving after I did.. pointed to me as being next... but all were seated before me. When the entrance was finally empty, other employees even came over to find out what was going on... but nothing happened, until I told one employee that I would be writing a review today. :-) 3. I was finally seated at the rear of the restaurant and was waited on by Zhauness, who was friendly and competent. (One general comment on great waiters/waitresses: If a customer's salsa bowl is empty, early on in their dining experience, it probably should be filled, as well as tea, chips etc without them being asked. A tall thin waiter with a beard... (they will know of whom I speak), did that at this very restaurant on an earlier trip. He is one of those great waiters. ) 4. I ordered one of the house specialties, a Steak Burrito. It was good and one of my favorites. 5. BUT you must ASK for the Jalapeño salsa. (Ranch with Jalapenos.) The waiters, unless great, do not ask you if you'd like some. (See what I mean?) read more

Chuy's - Steak Burrito, green chile rice - Tex-Mex Near Me - Austin, Texas

Placed order To Go online that told me to be there at 6:13. It's now 7pm and I am still waiting for my order as are at least a dozen others. I understand getting backed up happens, but your system should at least state a later pickup time so you don't keep folks waiting an hour. read more

My first visit to Austin, Texas and I'm taken as a treat to local Mexican restaurant known as Chuy's On arrival I saw that the car park was packed which is a good sign as must mean good food and service right? Inside the staff and customers all looked happy and the atmosphere was welcoming. There was a 20min wait but that was fine and we went to the bar area to wait where you can have drinks and make your own taco basket up, When our time came we were taken to our table and our server (Nate) was dheerful and helpful in making suggestions on what to try. The food came out quickly and looked very good in fact it might have been too good as I cleaned my plate way to quick but it was worth it. Would I recommend this restaurant to visit hell yeah. The only reason I didn't give it 5 stars was that the area where you made your taco's had run out of the melted cheese and even though asked if wasn't forth coming but It didn't put me off from thinking I would like to return. read more

Chuy's - Tex-Mex Near Me - Austin, Texas

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The Server took to long with my check and all I ordered was chips salsa a beer and kids chicken tenders.

I love their steak burrito. Also their jalapeño ranch is to die for. They have a lot of other amazing food but this is just mine...enjoy!

Emerett is wonderful and always makes us feel at home! He is super attentive and really friendly :-)

First off, the wait staff at this location is phenomenal. I believe they are starting to get more people hired and it seems to be helping everyone out. In comparison to when I went a couple of weeks ago to now, it seems like things are running smoother now. The management seems to have gotten things together or is trying to. However, I didn't really see them doing much throughout my visit. I am sure there is so much they do that we do not see. But seeing the wait staff anxiously pacing around and doing everything they can to get their attention was odd. I had seen at least 4 servers ask each other where a manager is within ten minutes. I think my party was sat in a room with about 2 other tables. Our server was very kind and made sure to let us know they'd be right with us as they got to the other tables. She handled the situation with haste and impressed my wife and I. There is no doubt the wait staff is not the problem. They manage themselves well and are equally as attentive to every table as they can be. While doing all this they still are doing things for other workers and running trays around that restaurant to keep it afloat. It was particularly a busy morning that day but everyone handled it like a pro. More importantly, after talking with my waitress about all the things she had to go do before coming back she told me after I asked that it had been a nice day. Which to me is more important than waiting on your food, it's about the atmosphere. If you go here waiting to look for problems believe me you will, there's always something you can point out. At the end of the day, there is nothing like those servers that keep that place going. I hope in the long run they receive more praise if any and are equally as taken care of as they do the guests. It is very rare that you find a staff so committed to helping one another as they do their guests. The only reason I'm not putting 5 stars is because of the lack of help the management is to their team. Again, I am sure they do their jobs as diligently as they can. But when you're sending out cold food and leaving people with to-go food to wait for over 45 minutes for the same it doesn't look great. There was one night I was there, I believe a Saturday or something. We had waited over an hour for our food and the management was incredibly unapt to handle it. The server in my section was better at getting things figured out for us and did not hesitate to go grab everything for us that they could. Or check on orders and help to pass the time. I have gone to this Chuy's for many many years. It may be going downhill but when the economy is too that's just how things go. What isn't going downhill is the people who work there. I've seen this location in many different states but even now I am more and more impressed with the wait staff every time. Big freaking kudos to them!!! read more

I am giving 3 stars for an awesome waiter Adrien L. However there were 2 hostesses on duty who were both miserable. Neither one could smile, say hello or clean a cup off a booth so we could sit there. Thanks to the awesome cocktail side waitress who came over and cleaned up so we could sit there. The food was good, came fast and hit the spot. However the Hostess issue ruined the entire experience. Hire a Happy hostess. read more

Great food in Austin. Salsa was so fresh tasting. The decor was so fun. A nice place to meet people that you know.

Para mi fue una experiencia más que agradable la conocí haciendo dasher me lleve una buena impresión y no me equivoqué se que la voy a repetir mas de una vez read more

We had a great lunch at Chuy's! Always a favorite when we are in the Austin area. Chips, salsa and green sauce were fresh and tasty. Our entrees were excellent and we had enough leftovers for dinner! Had family visiting from out of state and they loved their food! read more

Patrick was the best server I've ever experienced! I've managed two restaurants & have been a part of many others. Patrick, by far, was the most charismatic personable server that I have ever come across. The staff was spectacular & the food/drinks were great as always, but the server is what will keep me coming back. read more

Ordered beef fajitas to go. First off, website said 18 minutes. Hubby arrived at minute 15. He waited an additional 13. Second, we live 6 minutes in traffic from there. The entire order was super cold. Thank you microwave. Last but not least of all the beef which Chuy's claims is marinated for 24 hours was tough and full of grissle. Tasted like smoke not like good beef fajita meat. The price wasn't low either. $30 for 2. If the meat had been good we would have been even more disappointed as it wasn't a portion that usually serves 2. By the time we added the 8 Oz queso, also not that good, the whole deal w small tip for the carhop was $43. No beverages or extra anything. We will use our old reliable standby Maudie's from now on. Chuy's is pure commercialism these days. Back in the day when they started they were so much better. read more

Steve was probably the best waiter any of us have had in 10+ years. They were slammed and we were a relatively large party and he was still beyond attentive. read more

Love this place been coming here for years! However Aiden greeted us by telling us to go outside or wait in our car. I was hoping to be welcomed in a different manor. We had an infant with us and when we went inside because the baby was cold he stared at us till we felt uncomfortable. Nicole was wonderful and so warm and engaging. The food was amazing as always. Thank you for taking the proper precautions. read more

New in town and glad I found a fun Mexican restaurant near my apartment. Maddie was nice and helpful and guided me to the Chuy Chimichanga. She was very tentative with me, my sister, and her boyfriend. Will come back for more. Now I'm stuffed. read more

Chuy's - Chuychanga* - Tex-Mex Near Me - Austin, Texas

Had a family event tonight at this Chuy's (William Cannon location) - Olga greeted us and made us feel welcome and promptly seated us - 25 people in our party. Cane was our server. Can't say enough about Cane (Olga too) - excellent server - on top of everything. He did a fantastic job and made this event a great one! Thank you Cane and Olga! read more

This place has good Tex Mex. It can get super crowded here and parking can be limited. They have good house minivan martinis. The jalapeño ranch dip is amazing and my favorite. I put it on everything. They have good drinks here. Service can be slow, but the staff here are friendly. I've never had a problem with rude staff. read more

We had such amazing service! Lucy our server was amazing! Not once did we have to ask for drinks, our food was fresh and fast! Chuys has done so well through out the pandemic situation! Thank you!! read more

I have been eating at my neighborhood chuy's at the arbor trails for as long as they have been there. Mostly eat in, but when too tiered after work for a sit down, a take out makes sense. Yesterday, on my way home, I placed an order, while heading there I got rear ended on mopac, so l called them and canceled the order thinking it'll take at least a couple of hours dealing with a wreck, especially on Mopac. Soon after, called back to replace the same order, lady on the phone didn't even ask me what I needed, she remembered my order, and said please be safe. Got there, pulled up money to pay, she said, hey you had enough today, dinner is on us. Wow, I was not expecting that at all, now that exactly what neighbors do. Chuy's you got my loyalty. Thanks. read more

Seated on patio. Never saw waiter, chips or anything. Left after 30 minutes. Clearly overwhelmed and understaffed. Complained to hostess who was rude and didn't help. Way too many decent Tex Mex places in Austin to put up with this increasingly mediocre (at best) chain. read more