We haven't been here in about 14 years. We only went once or twice, when our daughter was 7. It's REALLY loud, we did not like the food, and it smelled like a combination of full diapers, burned pizza, and unwashed socks. Your basic Chuck E. Cheese's. We decided to buy good food and have a picnic in fresh air and relative quiet, buy our daughter a stuffed animal at the mall next door for a third less than what it cost to get at Chuck E. Cheese's.(which has since turned into a strip mall). Our daughter would rather climb trees and look for bugs anyway... If you want a coupon, this is a self-perpetuating one(meaning, it updates continually so you always have one available) http://www.chuckecheese.com/coupons/coupon20.html Am not certain about wheelchair access. Call to make sure. read more

Amazing experience!!! Gotta say thank you Ashley and Christian for making our visit an amazing experience. Always helping customers very diligent and helpful. Thanks for the amazing customer service. read more

I went to this location 2 days ago for my daughters school fundraiser. Had the worse experience. 1) not enough staff 2) took almost 2 hours to get our food. Not only that, but we got it 10min before they closed. 3) got the salad bar, but it was basically empty (take a look at the pictures) when I asked them to refill it. She laughed and told me yeah when we GET a chance. 4) all the kids were excited to see the rat, and it never came out to greet them. ONCE AGAIN ITS A SCHOOL FUNDRAISER!!!!!! I would have complained to the manager if I didn't see her not care and disregard other people that were complaining. It's extremely upsetting that they weren't prepared for the event. Specially because it was a school fundraiser. I'm most definitely talking to the school principle to never host a fundraiser here again. extremely disappointed read more

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I am not happy with this location. I purchased $35 worth of play cards. On my second transaction, my third card was empty and inactive yet it should have had 18 min of play time. I wasn't upset until I asked the general manager for help and she blamed me for not getting a receipt. Their machines give you the option to get a receipt and I hadn't noticed. The guy who works on the machines could tell I purchased the card and that I hadn't gotten my full credit but he still didn't help. The general manager Nalleli was rude and blamed me instead of assisting. Their machine is not working properly and you should never blame the customer. I called their customer service number but their offices are closed. I would give them zero stars if I could. I do not recommend this location. read more

My sons dream was to have Chuck E. Cheese sing him a happy birthday! So we came here to celebrate his 4th birthday! We got beyond lucky, because our host Jonathan was absolutely amazing! We had a large size party and he was just on top of every thing! If we needed more plates, he brought them, if we needed more cups he was on top of it! On the weekends this place is pretty hectic, but he made our birthday celebration the best!!! Towards the end of the party, Chuck E. Cheese sang my son happy birthday and moved on to the next party. My 4 year old started crying because he really wanted a hug from him, Jonathan went and got Chuck E. Cheese and our son got his hug! We will be back again to celebrate next year! read more

Pizza is absolutely rotten they're very scary animatronics I don't know what more I love it

For a Kids, well there is no better place to go and eat pizza and play games for a couple of hours for around $30.00. (Using their coupons in almost every Sunday paper). They have recently upgraded most of the games and it doesn't seem as loud as it use to be? As for the staff at the register - they have on several occasions been very accommodating and helpful. They however do seem to need some additional help when it is busy on the weekends. Kids should go home nice and tired. read more

Cc needs to change its games and menu. I know they are known for pizza - but let's have more than high fructose syrup on the menu. I know it's a choice - and they added a salad bar, but as a giant corporate entity think of the kids. Be the leader in health and fun. How great does that sound. Salad bar is a very poor attempt on healthy choices. We usually don't eat at CC because of those reasons. We bring the kids for the games. Would love to see I'm improvements - overall happy with Cc. read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

I only gave this place higher stars than the reseda location out of sheer childhood nostalgia and their food is at least consistent... My only qualms about this place are how they treat the kids when the mascot comes out... At least find a way to distribute the tickets respectfully.. They're not dogs.. And at most each kid is collecting up to five tickets total... Everyone knows five tickets get you nothing.. Thanks, Chuck The Rat. How they involve the kids for dancing and following Chuck is cute though. As for the coupon, it's totally pointless.. You get four extra tokens.. Cool you save a dollar of the $75 you drop from food, games, and prizes... (Sarcasm) My tip is to just buy the prizes themselves because if you play the games, you drop $30 for tickets from the games and redeem a prize that is worth probably $2. Just play the games for fun but buy the prizes... Don't get your hopes up in playing these games to win the prizes themselves. read more

Always a good place for my boys to play. Yet some machines are broken but you can always call them and refund the coin back. Pizza is surprisingly good, chicken wings is ok, smaller sizes than usual places. Salad bar is decent. Ice cream vending machine not good yet luckily they decided to offer dippin dots. Ofcourse, the food prices are high but try to subscribe on their email list to receive a coupon for some combo deals. The bathroom needs more attention and overall cleanliness. They are very good in security never failed in checking for the kids stamp. Huge parking space and they are poke stop! read more

Chuck E. Cheese - Time with Chuck E Cheese! - Pizza Near Me - West Hills, California

This place is what it is! The kids absolutely love it, the Parents not so much. So parents get over it and enjoy the kids loving it! Your experience can be vastly different depending on what time and when you visit.. Go early or and off time and it is amazing, go during a busy time and it is a completely different experience. Not recommended.. read more

For decades we were fun of this place, but recently we visited this location nothing is the same. The employees are not helpful at all and I don't see any passion in them to work with kids. They just want to get their job done and that's all. The employees are sitting in a table by the bathroom and chit chatting and my mom ask them for help they told her that they were in there break. The salad bar was disgusting and not fresh. The lettuce was brown and cucumber was wrinkled. We like the pasta salad and it was ok but we found bacon in it we ask the guy he just said oh because there are right next to each other and he didn't get up from his break table to fix the circumstances. We were sitting still half hour to closing that a nice sweet girl pulls the vacuum and starts vacuuming. There are infants kids pregnant lady and senior citizens around. The prices are very high and the quality is very poor. Please management don't cantact me for free stuff because I'm not coming back honestly there are alot of better places for kids now read more

My family and i have been going to this Chuck e Cheese's for years. We have done birthday parties in this locations and never had one single problem. My son and i also come on our free time and never had any complaints! But Last night i had a party for my 3 year old. It was absolutely horrible! I left the night in such disappointment. Let's start this off by saying that my party Coordinator Tashia was AMAZING! She was super friendly, and got our orders done fast! She was the only person who made my little boys night go a little better. (Besides the games of course)! But this is where it all starts, when i first booked my appointment i made sure i put all my guest so i can have the correct amount of tables. (When he turned one i booked for 150+ people and it went perfect) this time around i booked for 45 adults, 5 children. I arrived 10 minutes before my party only to find i had one table with one cloth on. (One table fits almost 20/24 people) i didn't think it would be a problem to get the table next to me, which was empty! When Tashia came back she told me the manager had told her if we added this table it would be an extra charge because i only booked for one table. We approached one of the manager who is named Mario. He told us i quote "the company loses business if we don't charge you the extra 8$ for the table it's just their new policy" Well Mario, it's not about the 8$. It's about the fact i booked for specific amount of people and you're making them jam into one table. What's the point of putting the amount of people i want when all they care about is the amount of children (because that's where they make money) i could've easily bought a table roll that may cost me cents! Mostly when I'm not spending just 20/40$ that night. And I'm sure we weren't the only people who complained because the party next to us had one table and they had many guest sit in a booth closer to us. I guess since Mario got upset that we wanted to make a complain he never once came to check on our party. He would come and check on the other two but NEVER us. And to top it off, when Chuck E came out to perform for my son he payed ZERO attention to him. He was either nervous or he had no idea what he was doing. We ended up telling him in the middle of the song that the birthday boy was here and not anywhere else. Let it be aware that we have been coming here for 20+ years. And this has never happened to us. I'm posting this review so most of you are aware of the "new policies" they now have. My family has another birthday party this Friday, which is already booked with the deposit. We hope it turns out better. read more

Its 1:09 p.m on a Thursday April 14. And the girls here have the worst attitude they don't have excitement to sing with kids , or to work here . read more

Chuck E. Cheese - This is what you get serve at your local ! Chuck E .cheese $30 dollar meal and we get serve this non fresh food for our kids - Pizza Near Me - West Hills, California

I don't want to leave one star.. I was babysitting 2 kids and I took them here for dinner. I must say the employees are not kid friendly. Kids get excited to pick out toys they won . We were totally ignored and looked over. If you are going to have a kid based business you need kid friendly employees and not employees that look like these kids are annoying them.. I'm also a preschool teacher I get you get tired but come on these kids families pay your wages.. I won't take them back it was not a great place. read more

Worst service over 45 minutes waiting for our order medium pizza and chicken nuggets and not even apologetic last time I come here

There are two locations near me and this one is much better than the Northridge location on Reseda. With that being said, it is a zoo on the weekends and when they have any sort of event. The staff here seems to turnover constantly and while serviceable, they aren't spectacular. The pizza here is meh, the wings and stuff are your typical frozen fare. The salad bar, however, is decent. The veggies are fresh and the variety is good. We come here several times a month with our 4 year daughter. We try to come on weeknights when it's empty so she can have the run of the place. We don't bother during peak hours because you can't find a table and you're waiting forever for rides and games. read more

Just had my first Chuck E Cheese quarantine order (pickup only). It was delicious. Thanks Austin and his crew for cooking up some delicious pizzas! Much appreciated. read more

I have too small kids and they absolutely love the place. we coming almost every Sunday to play a bit and eat a good pizza and salad...(for me;-) nice place to spend few hours in. read more

I came here for my nieces son birthday and it's very nice not crowded at all and the people that work there are very helpful! The parking is huge so u will get a parking spot lol and I will be coming back again! read more

Just got am email that this location is open on Christmas. The employees should be able to spend that day with their families. The world will survive! How greedy and uncaring of Chuck E Cheese... Note I do see the need for grocery stores and gas station to be open that day. But Chuck E Cheese? Nope. read more

Had my son's 5th birthday party here and our party was amazing! Our party assistant was Jonathan and his service was excellent - he was attentive to our needs, informative on options, helped us make the right decisions on food purchases, was detailed and thorough, and of course was great with the kids! The pizza was fresh and tasty, and we had everything we needed for a successful party. We would not hesitate to have a party here again. Thank you Jonathan and Chuck E Cheese's for a great birthday experience! read more

This place is awesome They did a mistake and went above and beyond to fix it without me having to say anything Will definitely bring the family again read more

I went a couple months ago and ordered a pizza for takeover . They were super nice but I found a hair in my pizza . Never coming back

We just celebrated our son's birthday at this location and had such a great experience. This branch is by far one of the larger, cleaner sites. We hope it stays this way... some major positives was how attentive the staff here are. The guy stamping guests in, to the manager, Bashar who greeted us, ready to go. Our tables were neatly laid out with plenty of extra everything: plates, utensils, cups... none of our guests were lacking in anything. We loved how organized and timely the services were and they really kept our party moving through the meal and into the cake. It was so effortless for us, all we had to do was show up... Really want to say that the manager Bashar was awesome. Constantly checking in and asking any of our guests if they needed anything. He was a visible leader and serviceman... thank you! read more

I had my daughters birthday party here on Sunday August 5th. Jonathan was our party assistant and let me tell you he was so awesome!!! He was so attentive and really paid attention to detail! I have never thrown a party for my daughter here and I have had such a great experience thanks to Jonathan we will definitely be throwing her party again here next year! Thanks again Jonathan! You are the best! Chuck E Cheese is Lucky to have you! read more

I had my daughters 4th birthday party there this past weekend and I was beyond impressed with Jonathon and Gracie who helped me with the party. They were so attentive to our needs and helped throw my daughter a fantastic party. I was a little unsure about how it was all going to go and I have to say I was blown away by the both of them. the place we so clean and well organized, it make the process go so smoothly. What really made it was these 2! Highly recommend using them for your birthday parties. read more

For an establishment that is catered to children, I'm EXTREMELY disappointed. Long story short I took my daughter here for the first time tonight and encountered the WORST customer service at the prize claiming station from AMANDA. From her facial expression, body language, and the way she talked to us and even previous customers ahead---total disrespect. I honestly cannot believe anyone would hire such a rude person to work with children. I had to explain to my kids that some people can be mean for whatever reasons and not to let it bother us, it was that bad. Never coming back to Chuck E Cheese as it draws a certain crowd I'm not too fond of. read more

OMG! I had to go here today for a birthday party for a 2 year old....gross gross gross....now I know why my mom never let us go there when I was a kid...they wanted to put a fricking stamp on my baby...the food was disgusting...seriously frozen pizza is extremely better...even diet frozen pizza is better....I looked at my mother in law and we stayed for the appropriate amount of time for the party and then got the hell out of there! GROSS!!! read more

we came here for my cousins 21st birthday family celebration because of tradition and it was actually fun. It wasn't too busy so we had all the games to our selves and we just all had a blast. It was a nice moment, felt like we were kids again with no worries. read more

Chuck E. Cheese's is awesome. My daughter loves it. Once in awhil I think Chucky comes out and throws tickets all over the place and kids scramble to pick them up. hilarious. Chucky is training them for mardi gras i guess. The pizza is OK, the fries are TERRIBLE. But they serve beer so let your kid run free and get wasted. awesome! the hand stamp thing is cool so that they don't leave with someone who doesn;t have a matching stamp. the roller coaster simultor sucks. the chucky car that takes your pic is great, the little carousel is cool, the video games are average. the ticket stuff is cool and skeeball is fun. avoid the weekends- WAY too crowded. read more

The overpriced Pizza, salad, beer etc. used to be worth it. That was back when they had a large play area with tubes and slides to keep the kids entertained. The adults could relax and talk and when the kids got tired you'd pay for a couple rides or games, the kids would recharge, then back to the play area. But the play area was free, and like most good things it didn't last. Now you have to have a kid and a card chained to your hip to make sure they are constantly purchasing 20 second games and rides that barely keep them entertained. That leaves no time to make a salad, or eat pizza and socialize with the other adults. And why even bother with a beer? I think this company forgot why people went there. They lost a family of customers permanently, and I don't think they'll be around much longer. Hopefully somebody else remembers what this company forgot and gives us a better place to entertain our kids and spend our money. read more

You would think since this is Woodland Hills that this Chuck E Cheese would be less ghetto but no. In fact, it actually might be worse than all other Chuck E Cheese's I've been to. Or maybe today's experience was just the worst ever. Food was okay. We ordered a medium pizza and buffalo wings. The ranch that came with the buffalo wings was CHUNKY. Thats right, chunky. Don't know if this means it was previously frozen or actually old/expired and therefore became curdled or something. Oh I forgot to mention that when the guy brought out our pizza and wings, I noticed he didn't even bring plates so I go "oh can we have some paper plates?" And his reaction was like "you want plates????" Like I was crazy for requesting something to put my pizza on besides a napkin. Then, you got families who are cheating the skiball game. They put a glass window in front of the holes so that it prevents kids from running up the ramp to put the balls into higher scoring holes... But guess what I witnessed?? A family literally working as a team to put their little brother/cousin whoever go INSIDE of the glass window. Yes, INSIDE. I didn't wanna be the bearer of bad news to CEC staff and in fact when I was younger I remember there were at least 1-2 CEC staff roaming the gaming floor to assist anyone with token issues, regulate safety, etc. but there was no one. I'm pretty sure this family racked up more than 200 tickets by doing what they were doing to every single skiball slot. Lastly, some kid puked on the carpet. And whoevers kid did that, didn't have the nerve or consideration to tell CEC staff so that innocent kids who walk around barefoot don't accidentally step into it. GROSS. I and several others alerted the CEC staff and it took them literally more than 10 minutes to clean it up and to be honest, who knows how long that puke has been there before I actually noticed it and did something about it. CEC isn't what it used to be. You get 1-4 tickets per game and you'll be lucky enough to land 100 by the end of your $20. Disney needs to buy out Chuck E Cheese and make it into something 100x better, cleaner, safer, better staffed.... Just better. MickECheese Hahahahaha jk but really though, this CEC location is gross. read more

not highly recommended they have good games but no one helps I ask for help and after 20 minutes no one bother to come so we just left read more

I had to wait 1 hour for my pizza, I was not advice at the register the wait would be this long. My kids were hungry and we had already ran out of play points, poor babies. A little courtesy at the register goes a long way. A simple heads up that your order will be delayed would be nice. Anyway the only reason I'm giving this place 4 stars is because the manager Manager Mario came over to apologize and refunded my order. Good management goes a long . That's what I call good customer service ! read more

Smells like a locker room, way over crowded and half of the games are broken!!!

My son loves this place! The staff is very friendly and it's clean. By far my favourite Chucky cheese in San Fernando valley.

My family and I had a very unpleasant experience here today. First of all as soon as you open the door the smell of sweat and dirt hits you straight in the face, considering that this is a facility for children it feels like there is no hygiene measures taken at all. That was a huge disappointment and at that second I already thought to turn around and leave, but my son got super excited and ran up to the entrance where it was blocked off. The hostess came by and without any words, greetings, or even gestures, she grabbed my hand and stamped it. Then she GRABBED my two-year-old's hand and stamped it. By doing that without any warning or any words she had really frightened my child. He had shock on his face, and then to add to it the person dressed in the Chuck E. Cheese suit came by right next to the entrance and my son saw him and started to cry even louder at that point because he got frightened even more. While my husband and I were trying to calm down my son, the "amazing" and "welcoming" hostess started telling us to get inside, not even taking a second to understand that the child is scared, screaming, and crying. I had told her that he is scared to come in and she ignored that completely and looked extremely annoyed. We had walked out of the facility and it took around an hour for my child to calm down because he was very frightened. We tried to drive around and we decided to give it another try but at a different Chuck E. Cheese. But as soon as my son had saw the Chuck E. Cheese sign he began to get nervous and and he did not want to go in. I had called the supervisor and I had explained what had happened and she had promised that she would talk and try to figure this out. She was extremely nice over the phone and she had offered to get some kind of a free pass and for us to come by and get it but we were already home and there was no way that I was going to leave my son or have my husband leave my son and go get a free pass to a place where my son is terrified to go to! I really hope that no child will have to go through this kind of experience! This was supposed to be a fun and positive experience for him which turned into a terrible one!!! Not only is this place not sanitary for children, but the way the staff is unbelievable. read more

What comes to mind when someone says Chuck E Cheese's? Yeap, that's right-- CHAOS, lol. This is particularly true on weekends. I tend to like this Chuck E Cheese's; this is the one we visit most often. Yes, chaos is to be expected, but filthiness? Not so much. The tables to my left & to my right have had pizza trays, plates & cups sitting on them for over 30 min now & it doesn't seem like anyone is going to clean them up anytime soon. Gross. Kinda glad we ate before we came. Truth be told, only reason I'm giving this place 3 stars is because the guy at the front let me walk in with my coffee. And i'm a much nicer person when I'm allowed to have my coffee. ;) read more

Love to bring my kids here! They run around a get tired and once we get home they just want to relax. This place does what it needs to do.