I have been to this location a few times already. We mainly go during there Halloween Mickey party…read moreand cookies with Santa Mickey. Those are my two favorite times to attend with my daughter. Everytime we go the customer service is amazing. I love the new updates they've done to the place and providing kids a safe, clean and fun place to go play. I included both photos of the Halloween part and Santa party! Loved them both and will continue to come to these parties for as long as I can!!

Clean, good service during a party we attended. Will def be coming back for open play. There's…read moreareas for little ones and older kids.

Today was our daughter's first big birthday party since 2019 (due to Covid concerns) and it was…read moresuch an awesome experience! Our host was Gio (I hope I spelled that right!) and he was extremely attentive, informative, and friendly. He had at least one other party he was hosting but he was constantly checking in with us and was clear that his goal was for us to be as hands off as possible with set up, serving, clean up, and anything else that might come up. He met his goal! Thank you, Gio! We'd had a party at another location previously and while it was fun, we weren't overly impressed; we even had a private room with a one on one host that time. The price wasn't crazy considering we fed and hydrated a bunch of kiddos and adults, had constant entertainment, had access to massage chairs, and barely lifted a finger. The rest of the staff were helpful while the kids were jumping around. Our birthday girl tripped on the trampolines and hurt her ankle (she's okay and got up just fine) but one of the staff members was kneeling with her and talking to her while his manager was on the way over to assist. Their attention and concern was very reassuring. Thank y'all for a great morning with friends! So glad we chose this location!

We have not been to this park in a few years. We arrived and were surprised to see all the waiver…read moretablets taken down. There was one young lady working the front desk alone and maybe 5-7 guests in front of me. We waited almost 25 minutes to be helped. There was a fast pass lane for guests who purchased tickets on their phone or have memberships, but there was no one to help them and no kiosk to DIY. The young lady helped the guests as they entered the establishment, not based on what line they stood in. The entire place was filthy. You can see visibly soiled pads all over. The trampoline pads were discoloured from being so dirty. I did not notice broken trampolines, so that was a positive. We went to the ball pit. Many of the balls were broken, deflated, and outright filthy. You can tell this area has not been cleaned in years. The white balls appeared dark gray and even black. I will say the actual equipment the kids played on was intact, so that was the one good thing. The jungle gym for 7 and under was even more disgusting. The floors are visibly soiled and had literal debris on them. You can tell this is not from a single day of crazy kids, but rather an accumulation of lack of maintenance over a long period. The floor tiles were moved, missing or torn. And incredibly filthy... So if a child were to fall, he or she would surely be injured on the concrete floor. An obstacle on the course was missing, but the hole in the floor was still present with the metal pole area exposed. The entire gym had discoloured pads from not being cleaned, ever. Some items had torn pads or graffitis pads (what kids ages 7 below write graffiti?) there was trash scattered inside. You can tell there is zero sanitation. The perimeter of the jungle gym area, where staff stores supplies/equipment was filthy and not maintenance. Floors were visibly soiled with dust balls and debris everywhere. Some items were just thrown in places with no order. The foam cube pit with the knock down things looks like it's too, needs TLC. The bean was duct taped in the middle (not sure if this was to help fix a flaw or to show the middle of the beam), and the foam cubes are very torn and obviously have not been changed in years. The metal gate at the jungle gym, to access the gravity area, was opened and not guarded. There was a single staff member present at the top at all times, but this still seemed unsafe. I saw at least 15 employees, who all looked to be teenagers or early twenties. One gentleman who seemed to be in his twenties. I assume he was the manager. Some of the teen employees were often grouped together messing around. I did like that they all wore matching shirts to identify themselves, but the bottoms were all different colours and styles. I feel they should make this lore uniform and say "black bottoms, any style" instead of "whatever bottoms you want". I noticed some of their shoe choices were black slides. Not sure if they have a closed toe or no shoe policy, seeing as how all guests need to have only socks on. There were no staff members monitoring the attractions. The only one I noticed was the gravity line because they had to harness the kids and the Rock wall. Thankfully I did not see the kitchen area because I feel I would have been equally disappointed and even more disgusted since its food and drink were dealing with. I am EXTREMELY DISAPPOINTED IN THIS FACILITY. We paid almost $70 to visit this day, it was a waste and I will not be returning until the place is sanitised and maintained clean.

So my niece had a freebie buffet because of her birthday, and I was very pleased with the salad…read moreofferings the grilled cheese pizza was very very hot warning that the cheese in the inside is much hotter than the top cheese do not scald yourself with it. My niece also loves the chicken noodle soup. She adds pasta to it to make it more hearty and it's a good spot for when you're having a cheesy craving you could hit up the cicis and not blow up your wallet because it's about the same price as chips and queso somewhere else but here you get to eat all of your goodies salad, dessert and what I liked about it as well as that the salad is included in the price, not like Chuck E. Cheese where the salad is separate from the pizza so...

Honestly the 5 stars was won due to the outstanding service of every single employee working this…read moreThursday night. Absolutely blown away as each employee was so kind and careful. They all had smiles through the entire shift and looked happy to be there.Especially have to be sure to mention Hugo who was Extremely Genuine and Passionate about working there. He carried out service impeccably and made sure everyone was having a good time, something you don't even receive in the fanciest 5 stars restaurants . The food was good and kept coming out consistently. Everything tasted good and fresh. The restaurant was pretty tidy for how busy it was and they had a cool game room. Would recommend to any family!

Great spot to tire out your little ones with fun. My grandkids have a blast here and I enjoy…read morejumping sometimes with them!

After attending a friend's party at Altitude Trampoline Park, we were impressed enough to host our…read moreson's 3rd birthday party here, and it did not disappoint. The Logistics: For any parent, the most important part is the party planning process, and this was incredibly stress-free. Everything felt very well-organized from start to finish, which allowed us to actually enjoy the day instead of managing details. The Space: Unlike a lot of indoor jump parks that can feel a bit chaotic, Altitude feels very clean and well-maintained. The kids had an absolute gala time, and there was plenty of space for the 3-year-old crowd to play safely. Highly recommend if you're looking for a reliable, high-energy, and easy-to-plan birthday spot for the little ones!

We went here for a birthday party. Our toddler absolutely loved it! She enjoyed the toddler play…read morearea, as well as the bigger play area. We will definitely be taking our daughter there again! I like the concept of taking off shoes to keep equipment clean, but I'm not a fan of wearing socks in a public restroom where the floor can get wet at times. I do notice that they seem to clean the restroom regularly so that's a good thing.

We visited Kids Empire and the kids had such a fun time. They have a little disco dance room with…read morestrobe lights, a big jungle gym area for the younger kids to climb and explore equipped with a couple different large slides, a toddler section for the smaller children to play in and a small go-kart area where the kids can ride at a slow, safe pace while you walk right next to them. My kids really thought the indoor go-karts were exciting. Admission came to roughly $24/per child after taxes and it included two adults free of entry, which I appreciated. You can purchase a Play Card separately to add tokens to the card for access to activities like the kiddie go-karts or the few game stations they have pepper inside the facility. One thing I really liked is that once you pay for your admission and come in, you can leave and re-enter as many times as needed. Just keep your receipt and show them at the front when you return and they will let you back in, which is super helpful if you need a break or have to step out for a bit. Even though it was busy, it didn't feel overly chaotic. It felt like all the kids were engulfed in fun. They also have a station to purchase beverages like juice boxes, apple sauce and soft drinks and small snacks for convenience. The environment felt safe and families were respectful and attentive to their kids. Overall it was a good experience and we would come back again.

Seth was chefs kiss He was really kind and helpful…read more I definitely will be back for him.

Lucky Strike (formerly Bowlero) is definitely more than just a bowling alley--it's a full-on…read more"eatertainment" experience The vibe is modern, loud, and super energetic - honestly, it feels more like a nightclub than a traditional bowling spot. Between the black lights, music, and stylish lounge setup, it's a fun place to hang out with friends, especially for a night out. The facilities are a big plus. Everything feels clean and updated, and there's plenty to do beyond bowling, like arcade games and a full bar, which adds to the overall experience. That said, it does come at a price. Bowling and food can be pretty expensive, so be prepared for that. Pro tip: they do price match with Groupon, which can help make it a bit more reasonable. Overall, if you're looking for a fun, high-energy spot with a cool atmosphere, Lucky Strike is a great choice - just go in expecting to pay a little extra for the experience.

Visited on a great deal via groupon; 4 kids for $20. I was a first time guest and they did an…read moreexcellent job at the beginning of playing a safety video to show the rules. I liked that we spent 35 min in one arena of play and then 35 min in another room. I heard feedback from other moms that we had a good group of kids; not too crazy. We went as soon as it opened in the morning which likely targeted the younger guests. I'll also share that I brought my 18 mon old with me and he had some activity options but I had to keep a close eye that he hasn't run-over by big kids. I think this place is great for maybe ages 3+. The place also felt clean and had strong AC. There were many signs about NO ADULTS on the blow-ups. I'm sure some past guests ruined that for everyone but I wish I was able to jump with my 3yo and 18 mon old on the smaller bounce houses.

For the price I paid it was upsetting. The first room was…read moremusty and hot. Smelled like feet and their music was not working so everyone watched their kids in silence. Second room was better. The pizza I ordered was messed up. I ordered 1 mushroom pizza for the kids and 2 pepperoni for adults and they gave me 1 pepperoni and 2 pepperoni/ mushrooms. Ridiculous but they did give us 10 mins of air hockey free. After the party about a week later my kids have the hand foot mouth virus and they have bumps all over their legs, arms and hands. That places needs to be cleaned and carpet shampooed.

Went bowling with my better half and my five week old son. We used the summer pass which includes…read moretwo free games and shoes for $40 for 3 months! The staff was very kind and attentive and cannot wait to use this pass all summer.

This place is okay. Bowling itself was good as we had no problem at all with the ball return and…read morepin set up. The screens worked well. But the vibes in here were just not for me. This place lacks personality and it was kind of creeping me out starting at the white empty wall as I bowled. Most places have decor and stuff to make it look fun but this place had 3 letters on the wall and some TVs. Not the vibe. Despite that they had a cool bar area that had a better vibe. The staff was okay, nothing extraordinary to write about. The bathrooms were pretty rough looking and not nice inside. Overall not sure about coming back I may need to feel out the vibes again but im not a fan of the office break room decor.