Ok, so this place isn't really for adults (unless you frequent the one with the Initial D simulation car..yeah!) but I know most of you have had to go to one for a birthday party or been dragged here by your kids! I know I have! I really don't like going to Chuck's all that often, the place is always packed! Plus there's a big rat running around and scaring the bejeebus out of all the kids! Ha Ha! I have no clue why everyone loves bringing their kids here for a birthday party. Do you not love your kid that much? You like scarring them for life with life-size animated rodents? My parents took me here when I was a kid and I swear it's the reason I'm scared of clowns to this day. That and the fact I watched the entire mini-series of 'It' on TV probably didn't help either. Poor John Ritter! I would have stuck with Three's Company. But it turns out now that I'm a parental figure I did the same damn thing to my kid. "It's your birthday soon! Do you wanna have it at Chuck E. Cheese? Yay!" I figured out it was because I was too lazy to do an entire party myself! No wonder! They take care of the kids, fill them up with carbs and endless refined sugar, bribe them with tokens and tickets, freak them out with a robotic singing rodent band that goes on endless loop, and freak them out even more by making them follow a big rat that tosses out free tickets and sings 'Happy Birthday'. Top that off by giving parents the option of having beer or wine from tap, and an endless salad bar! Crazy! The entire family is screwed into braindead entertainment! Which leaves Chuck running his rat-A$$ all the way to the bank. Genius, I tell you, genius. In the words of famous orator Adam Levine, "I wake up feeling satisfied but guilty as Hell." I am a bad, bad dad. I don't know why I put my child through this debacle. Could it be because of the many, many coupons Chuck E. Cheese offers to lure you into their rat trap? Could it be because of the temptation of having someone else handle your kids for a few precious hours so you can catch a break? But how is it really a break if you're not allowed to leave the premises without your kid in tow? I'm looking at you, the guy that stamps our hands at the entrance! It's like kiddie branding cattle! Don't get me started on the food and the prizes! Their new and 'improved' pizza is marginally edible, and their wings are so-so. I mean, I can make a better pizza using a DiGiorno box and a toaster oven. The birthday cake, which is as dry as the Kalahari desert. And yet, I am enamored by the endless supply of Mello Yello you allow me to throw down my gullet. Damn my love for Mello Yello! And of course, there is the all-you-can-eat salad bar. Which to my chagrin, is fairly stocked with decent fresh fixings. Prizes for tickets?! Is it just me or is this the biggest scam EVER?! I can go to the 99 Cent Store and get most of these prizes that Chuck offers for pennies! It's ridiculous! 10 tickets for a Tootsie Roll! 100 tickets for crap my kid will never play with again after we leave! 1000 tickets for a stuffed animal I can get from crane machine for $1 at my local Denny's! I can't even begin to tell you how many extra tokens you have to buy to get 1000 tickets! Why oh why did I traumatize my child for life? Yet, at the end of the day when I see kids (including mine) run up to their parents to hug them and say, "Thanks for the bestest birtday party ever!" For a brief moment, we are superheroes in a world of kiddie chaos. I see how Chuck keeps luring them in. His evil master plan! A child's love! For all the noise, the lacking food, and the excess dollars spent...I fear I will be back here again sometime soon. Just not too soon I hope! read more

We have seen our share of locations. We have chosen this one because it's clean, quiet, and in a nice neighborhood. At times they run out of stock like their kids theme cups they advertise or their plastic crowns but all in all this is a nice location. The best part is when their tech guy is testing the machines. He will win close to 50 tokens on each machine and then just leave the tickets there and walk off. It's like Christmas for the kids. It usually happens during the week and it's perfect for my 2 and 3 year old who doesn't win many tickets anyway. A nice bonus is since we're military they give us extra tokens as well. As for their food. It's like any Chuck E Cheese. I've heard if you come on a weekend and they're slammed you're more likely to get a burnt pizza but I've never had that happen since we only come during the week. All in all this location is one of the nicer places we've been to. Great for play dates since it's also centrally located. read more

This Chuck E Cheese's location is similar to whiping before you use the toilet; it's all out of order. The only reason I used a poop reference is that this place is crappy. We came here on Memorial Day with the kids (4 and 6) for some pizza and fun. The pizza is similar to Little Caesers, and is perfectly fine for kids, but the fun wasn't as easy to swallow. There were at least 6 machines that did not work, yet had no out-of-order sign posted. While this place isn't the most expensive source of entertainment for kids in the valley, nobody should be tossing their money away due to a lazy staff. The bathrooms were messy, and the place had an overall dirty feeling to it. When it came time to cash in the kids' tickets, we waited at the ticket counter for a good ten minutes before being helped. Do you realize that they have prizes listed for 150,000 tickets? Can you imagine having 150,000 tickets in a drawer somewhere in your house? Ridiculous!! For the money you'll waste here, you're better off doing something outside with the kids, ordering (or cooking) pizza, and then taking them to the toystore; it will be cheaper, healthier, and less mousey. read more

I am giving this place 1 star only because I have too! Went last night for my 3yr olds birthday, what a disgusting place, dirty and unsanitary. We waited 2 hrs for 2 large pizzas upon which one of them never showed up. There was one manager who was handing multiple complaints the kids that work there had no idea what was going on or how to handle the register. The machines were broken and it was over crowded. We spent almost $200 bucks on pizza and games for the kids upon which they walked home with some candy and a plastic whistle. What a joke? Who owns this place? How sad that chuckie cheese is really the only family friendly game place around in our area and they run a filthy unorganized establishment? They should be ashamed of themselves!! This is time and money I will never get back! Very disappointed read more

We have come to this location a few times and after our last visit tonight we will not be going again. I can overlook the chaos of hosting many families and the staffs' struggle to keep up with it - messy bathroom, broken ticket redemption machines, no ice, scary salad bar. I can't overlook their failure to keep what should be their primary mission - to offer a safe environment for our children. When entering we received the numbered hand stamp however when it was time to leave no one was at the entrance to make sure we left in the same group we came in as. My four year old was able to leave through the roped off area without any question from their staff as I followed him out, because no one was there! When we turned around and brought this to the attention of the overwhelmed staff, they told me they were watching the monitor mounted above the door. Yet, they couldn't explain how we were able to walk on through without confirmation. Never again. read more

So, not having children myself, I try to avoid these places at all costs. With that being said, I have 10 nieces and nephews and they all love this place! So, the littlest has his 3rd Birthday yesterday and of course a trip to go see Chuck E is necessary. It's Friday night in Las Vegas, who would have thought the place would be a mad house! They were definitely understaffed, and the place was a disaster! The bathrooms were so dirty, I was scared to use them! Needless to say, the birthday boy didn't notice any of this, he just wanted to have fun and he did! Thanks Chuck E! read more

I did my time....but plenty of fun for kids. LOL, I ordered A Beer and made it through. ..my son with the lil one's. ..had fun. read more

I brought my kid here. All the staffs are very friendly and this place is very clean.

Great place to take the family. Would recommend this location for parties. Glen, the game attendant did a great job resolving the problem with one of the games. read more

Chuck E. Cheese - Pizza Near Me - Las Vegas, Nevada

Had a party here on Saturday August 5th, purchased a cake from here and it had mold spots everywhere. Didn't realize the cake had mold since they provide a host to cut and serve the cake. Sadly about 10 of our guests are the cake before we noticed. At first they said it was sprinkles dissolving from the bottom, but the mold was in the middle of the cake. They admitted it was mold and that they had 7 cakes in the back dated the same day as the one we purchased. They said they would check them. Took a couple of pictures. I'm still waiting for a call from corporate. Also have had some of our guests get sick. read more

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We went to Chuck E Cheese on Lake mead and Tenaya on 3/15/2023 at 11am-1:30pm. When we got there, we got a stamp on all our arms, and went in. I ordered 5 cards with money on them, and then ordered food while the kids played. A few customers we're waiting to get food, and ranch for their pizza. One lady said she waited about 15 minutes and no-one came to the front counter to help her. I also tried twice to get ranch, and a few more plates, and I waited about 10 minutes and no one came so I went looking for an employee. I found the manager in the back area in the kitchen. He came to the front and helped me. I needed a pizza box maybe 30 minutes later, and had to hunt down an employee again. The Lady I was with left with her Granddaughter without anyone checking her arm to see if the child belonged to her. I ended up leaving and also no one checked my arm or my grandson's arm. This is really BAD! Not sure why they even stamp you going in, when one employee is doing 3 jobs, and NO EMPLOYEE is in the front knowing what's going on or who's coming and going. Would NOT recommend this place to others with kids. read more

This makes me feel like the rumors about Chuck E. Cheese recycling their pizza may be true. I flipped this pizza and one side or portion of this pizza was burnt but the other side was just fine. Than the pizza slices were not even like it was random ones combined together. I gave one to my daughter but I'm happy she took only one bite. It's a little iffy when it's all cut but yet it doesn't make a even pizza. The piece my daughter took didn't even fit the pizza smh. read more

Chuck E. Cheese - Pizza Near Me - Las Vegas, Nevada

It was crazy in there! But then again it's for children to run around & have fun, sooooo yeah, it was crazy in there! I can say that when the machines stopped giving tickets as people actually won them, the staff was pretty quick to respond. read more

This location is pretty nice there is plenty of walking space, all the games are working properly. The only complaint is even though you use your play pass card instead of tokens, they still give you paper tickets rather than storing your tickets on your card. And I think it's ridiculous to charge $1 for a wrist band to hold your card. But overall this is great location. Ok so I wrote my review a little too soon. I went to the front counter to purchase the kids suvoneir cups that they had on display. Their was a couple in front of me at the register, while I'm waiting a lady and her son walks up and stands behind the couple. Once the couple completes their order I walk up and ask the price of the cups the cashier tells me $3.49 then tells me she will wait on me after she waits on the lady who walked up after me!! Excuse me you clearly saw me in the line first, so not wanting to make a scene I waited in total disbelief of how I was just treated. To top it all off I pay for the cups and then I'm told they don't have anymore of them so I ask for a refund after being offered a different cup the cashier tells me to wait while she goes to get her manager, she comes back with a big huge clear bag full of the cups I wanted...smh I kept my composer for the sake of my kids but we will not be coming back here! read more

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Horrible customer service! I've asked for the manager twice and he had not come to take care of his cuatomers. The games don't work bit will take ir kids tickets. Employees look lost when u ask them to come fix it. I will never bring my son to this location again. I have never experience this at any other location. Tables are disgusting and not clean to the point that the customers have to ask the employees to come and clean them. The floor in front of the soda machine is sticky and nasty that I keep sticking to the floor. The manager finally came out and actually had an attitude instead of apolgizing and handling the situation better. read more

Hello chucky cheese's a great place to hang out have fun. Children love it all around the state . I love their food and games. Ok. Teddy W. 9 years old read more

Had my daughters 4th party here. It was a great experience for her. The staff was very helpful. Our party host just went above and beyond. Always asking if we needed anything, always refilling the drinks and helped pass out the cupcakes from the cake. I wish I remembered her name but she was a great party host. read more

I go to Chuck E Cheeses with no expectations because children love this franchise; my kids loved it when they were still cute and now my grandkids do to. so I come purely out of "necessity". The cashier wait time was about on par as any other location I've visited EXCEPT on this visit the wait time was because some customers are complete adjectives. Seriously people! How is it that you, that are second & third in line, don't bother looking at the menu until you're next? You're already standing there and the menu is a ginormous billboard FFS! How about be ready to hit the ground running when your turn is up! FML I knew what I was getting into... 5-stars for a responsive cashier that actually seemed to Give a F! Seating is outstanding! At other locations that I've visited (at least at the two locations in Utah and the one in Georgia albeit eons ago) seating is pathetically limited. On busy days this forces us to sit in the birthday area which is fine if there's no parties. So usually I send the older kids in my party out to hold a table while I'm waiting in line. Who knew I didn't have to do that?! 5-stars more than ample seating! Games and stuff. I knew about the digital cards to activate games, it's new technology and is a lot easier to manage digital tokens, but the last time we visited my home location in Utah they were still based on the old methods. That is $5 still bought what 30 digital tokens or whatever. so imagine my delight when I discovered this Vegas location was also setup for unlimited play in timed increments! So much easier to set up how much time the kids can play and just be done. There's no haggling with the kids -$5 for you, bigger kids get a little more, some kids played faster and ran out of tokens and there's always that slow poke with a handful left while everyone else is done and ready to go (this was my son at 6 -always taking his sweet A time). Nope! Everyone, you can play as much as you want for the next hour! Aaaaand, GO! Time to eat? NO PROBLEM! Pause your timer. *Mind blown* Disclaimer : I'm 44. I haven't been to an arcade since I was 15 outside of CEC so if in that time this idea had already been in existence for well over a decade, cut me some slack will ya? I come down to Vegas regularly to visit the grandkid and this CEC is definitely on my list of go to places. read more

We had our daughter's birthday party here recently and we were so very disappointed in the service! We paid to have the party here so that we weren't stressed about food or whether or not the kids were having fun. But those were both things that we stressed over almost the whole time the party was going on. When we arrived there was not a table ready for our birthday party, and guests did not know where to go. They didn't have a table ready and labeled with our name on it until 15 minutes later. The play passes were also not ready for the kids to use and the girl helping us with our party brought them out sporadically, instead of bringing enough for the number of kids that I RSVP'd, so some kids had to wait around for a pass and there were even 2 parents who went ahead and bought one for their child instead of waiting, which made me feel terrible. They double checked our food order with us and told us what time we were going to eat. We gathered up all the kids so that they were at the table ready to eat on time, but their food never came out. The kitchen brought out the pizzas that we ordered for the adults about 10 minutes later, we'll most of it anyway, but there were no cheese pizzas for the kids. About 10 minutes after that they brought out one cheese pizza. We had to wait almost 20 more minutes before the kids could have a second piece of pizza. By then half of them were running around the place and some were watching my daughter open presents. By the time we had cake our party was over the time limit by 15 minutes and guests were having to leave for other engagements. They were seriously understaffed for such a busy day and the communication between employees was not good. Such a stressful party. Never again. read more

My family and I had an amazing time here. The customer service was great and noticed management staff was amazing. A real team effort here. Salad bar was fresh and yummy. Pizza was better than average. Love the new age card system. Children were able to pose with . Chuck E Cheese. We even lost my sons jacket and Blaine went above and beyond to find it!! Have not been out as a family in a long time. So, Thanks Chuck R Cheese staff for a magical experience. Service with a smile! Always makes you feel welcome and appreciated. The fire of God. read more

I came here Monday night it wasn't busy at all and the bathroom are so so nasty . They have a lot staff and the bathroom looks really really bad. !!!!!!!! Disgusting never coming back why so much staff if no one cares to even clean the restroom looks worst then a gas station ! read more

Chuck E. Cheese - Pizza Near Me - Las Vegas, Nevada

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I didn't know Wednesday nights were this busy, I guess they didn't either. Seemed very understaffed and possibly undertrained staff. Management didn't offer any help to the struggling cashier. Took just over an hour to receive our pizza. Been here just under 2 hours(waiting to get kid-checked and then order) and still haven't seen Chuck E. read more

I would give a negative rating if I could. I took my kids here for some fun as we do often. And waited 15 mins at the toy counter along with 4 other adults and kids. I asked several times for some help at the counter and my last inter action was with an employee that said I'm clocked out it's not my problem and I don't care. I said excuse me what's your name she said Kayla pickmen I don't care talk to a manager. Worse experience ever and I can tell I will never return there again. Horrible attitudes and guest service and as someone who runs my own bar I am appalled at how they all reacted and treated their guest just because it was the end of the night. read more

My kids love this place, and I do too. Your entire group will get stamped with a unique number upon entrance, and it must match with your group when you all leave. So I'm not worried that someone else will try to leave with my kids. TIP: We put lanyards on our play cards, so the kids can wear it around their necks and won't lose the cards when they're running around like crazy, and I believe Chuck-E-Cheese sells wristbands for $1 for the same purpose too. You have the option to purchase an allowed amount of Time, or Tickets, to play. For my older kids, I purchase unlimited play for a specific amount of Time, so they can play all the games they want. For my younger kids who just want to go on a few specific rides, I'll purchase Tickets for that. TIP: They have good deals thru their website, so just redeem the coupons at the register when you walk in. ALWAYS check the online deals first. Good deals on food, and also on Time and Tickets as well for your Play card. TIP: Go ahead and bring your own bag to put the tickets in, as they will accumulate like crazy with nowhere to put it. Spaces are clean, and eating areas are constantly being wiped down and maintained well. Technicians are dispatched instantly if a game is out of order, so there's never any wait for that - I see them out on the floor all the time. I've found that the only wait will be when you're looking to redeem your tickets for prizes, as it's usually the same staff working the front register, that will be the one helping you to redeem your tickets for prizes. So if they're caught at the front register helping a group of people with purchases and stamping hands on entry, then expect to wait a little bit to redeem your tickets. TIP: quickly look over at the front register to see if it's empty, and redeem your tickets at the best opportunity when one of the staff is around. And every hour on the 30-mark, Chuck-E-Cheese himself will come out and have a dance party with the children, and also shower them with free tickets. The kids run like crazy picking them up from the floor. TIP: when Chuck-E-Cheese has the kids distracted during his show in front of the store, now would be a good chance to do any last-minute purchases at the front register for food, Time, or Tickets, as the kids are right there. As for the food, my kiddos love their fries. Their signs say that they beat Pizza Hut for fan favorite, but personally I think Pizza Hut has the better selection and taste. TIP: download the More Cheese app on your phone, and add your kids' info. You'll get a free pizza when you sign up, as well as get free tickets during your birthdays and half-birthdays. TIP: There are also 3 Chuck-E-Cheese game apps that you can download and play, to redeem 500 tickets at a time per child. So when your kids really want that big-ticket item on the wall, every ticket counts. All in all, this is a great place to bring your kiddos and spend some time playing together. I also get to be a kid for a little bit read more

We were there yesterday with family , ( 4 separate families to be exact )and of course we all arrived at different times and got our handstamped as we walked in ( waste of time , i would say ) since they ACT like they check when exiting . My daughter was able to walk out with her almost 2 year old toddler WITH OUT matching hand stamp , since I walked in with her 15 minutes before she arrived . The whole purpose from what i have known is to make sure children dont leave with strangers . NOT SAFE AT ALL !!!! Since a kid can disappear in seconds from your eyesight ,in such a busy atmosphere . Secondly its a kids place and there was only 2 high chairs that I saw in the whole bldg . And sticky booster seats piled by restrooms . read more

Mixed review: ordered a subway type sandwich with salami and ham(?)... cheese mayo.. came with onions for I believe $8.99... it took 35 minutes to get it after checking on it twice. I kid you not... 1/4 cup mayo on sandwich (no exaggeration), 3 teeny pcs of onion.. 2" pc of lettuce (1) ... and 2 pcs of meat the size of pepperoni... . Outrageously poorly made sandwich... on a nice toasted bun. I know this is an 'attraction' for kids... and didn't expect a great sandwich... but this was a horrible excuse for a sandwich on every level. Why didn't I return it? Because the host of the birthday party paid for it and I didn't want to put a damper on the party. The playroom was nice.. lots of tables and room... lots of fun for the kids... and laughs for the adults. That's s was my first visit to CC. I'll just have to remember to eat before I go next time. read more

So tired of the lack of customer service here . This place is becoming a complete dump. None of the managers care so don't waste your time trying to get any help . read more

Shout out to Bryce. He is always animated and energetic. My kids recognize him every time we come and he always goes out of his way to say hi and make them feel special. He's just a good kid. We love seeing his happy, smiling face! Keep up the good work, Bryce!! read more

This used to be our go-to for fun when I was visiting my grandkid. Tonight after waiting nearly 20 minutes to start placing our order, the whole staff was so distracted by an "altercation" taking place that we simply couldn't get waited on. This turned out to be a good thing for us- as we were leaving two police cars pulled up. WHO Wants to take their kid to a place where this is going on? Good news is that there are two other Chuckie Cheese locations in town. We headed to the one on Grand Canyon- and believe me I will never go to the Lake Mead location again. The difference in cleanliness is amazing- and we got great service- and no police were called! Heads up to parents- we were at the Lake Lead location long enough to see the "trouble parties" going in and out- didn't feel very safe realizing this was going on read more

What you'd expect from a Chuck E cheese franchise. My nephew's birthday party was here and it was overly packed which I guess is normal in a big city. Kids had fun. The one star is for the ridiculously rude staff. Literally only met two friendly girls who had good customer service and that was the greeter... And the young lady taking pizza orders at the counter. It's kind of sad when the 30 people at your party are all annoyed at how rude the staff members are. All the annoying things about being crowded are all expected , but you'd think for working at a children's place the staff would have some training on customer service. read more

I was told by staff that there aren't anymore napkins, cheese, or crushed peppers. Our order for our family wings for 4 was an order for 2. Which then took an 35 to remake. The wings were cold once received. We asked for blue cheese as seen on the recipe, but we received ranch. The drink area appeared as if It had not been sanitized properly. I asked 5 different staff members for napkins. After asking the 6th person for napkins we received it. The restrooms was untidy and needed a deep sanitation . Upon arrival, the receptionist was upset because I asked her to write down my child's number instead of stamping him. He was sleeping and I didn't want him ,as a 6 month old, to be disturbed. She didn't want to take the extra step to insure our child's safety. I am highly dissatisfied with the safety, cleanliness, and the customer service of this facility. Management should make sure all supplies are stocked. read more

I had an awesome time! Staff very friendly! Food was really good too... the only problem is i got a stomach ache!!!! After an hour or so my stomach was acting up!!!! I don't know if if it was the salad or pizza? Unfortunately I don't think i will come back. read more

The pizza we got is super gross and the salad bar is dirty! I guess if your taking your kids to have fun it doesn't really matter right?! My children had a lot of fun over there lol I suggest that you should eat before you get there so you kid can have fun and you won't have to full your tummy up with those disgusting food! read more

Please... Do not show up to this place. I'd say half of the arcade games were broken and the staff looked miserable. The manager was rude and when we went to get our prizes for the tickets we won, they told us we couldn't have both toys we asked for bc they were out when there was an entire bucket full of them right in front of us. All around, terrible and will never be returning. read more

My wallet was stolen out of my pocket. I noticed within the minute and tried to get some help from someone to address the teens I suspected. It was 20 minutes before the manager got to me and "couldn't" approach them because I had no proof. We couldn't look at surveillance because the police need to do that. All staff members that I talked to treated the issue as if it happened all the time and I was asking for a lost shoe. There was no concern or action to assist me. And to top it off, I asked for a refund on The game card I bought, but didn't have a chance to play since I was frantically seeking help for my wallet. They "couldn't" give me a refund because I bought it on the kiosk and I had chosen no receipt. I will never go back. If you go to this location, keep your valuables in a safe place, and hope you don't need any real help from the staff. read more

This review is specific to this location. We have been to many Chuck E's in the Vegas location, with our usual being in Henderson. This was our first time here, and maybe because it was a Saturday night it was insane. This place was packed, tons and tons of kids. Several games did not work or stole our tokens, but we were very happy with the different selection of games that we have not seen at the other Chuck E's. Also, there seemed to be a divide of toddler appropriate games on one side and games more skill orienated on the the other side. When we were able to locate a worker to tell them that a certain machine ate our token, they would give us a few extra (maybe because they secretly knew we would lose many tokens in machines that night). The tricky part of the token stealing machines is that they would take your token once and let you play, then when you decide I want to play again, it would steal that token. We did not stand in line for the prizes because there were just too many people. The soda machine was out of ice, but the all you can eat salad bar was usually always freshly stocked and there was usually someone there to give you a new plate (which used to be required by law, but I have noticed the sign about the health department requirement has been removed from all the Chuck E salad bars I have been too). As for the gate check guy, he had just left when we arrived to leave and we had to wait about 2 minutes but he was very apologetic. There was a fight in the parking lot from some individuals who had just left a child's birthday party. It was rather scary in that some of the individuals in the argument were in cars and there are obviously small children running in the parking lot. I would probably try this location again, but will not do it on a Saturday night. read more

I frequent this particular location all the time and normally have a fabulous time with quality food. Today however I was greatly disappointed. The debt system was down which for some reason delayed us even placing our order for 15min. even though we were not using a debit card. The "manager" couldn't figure out how to start up the register so we had to wait for Chuck E. to give away free tix before we could order and the counter work returned to her post. After paying for the buffet we noticed the salad was wilted with brown edges. There was no ranch dressing and the pizza's looked old. The ice machine was empty and the paper towels the restroom were also empty. We were here for 2hrs and only once noticed fresh pizza being put out with the old pizza still sitting there grossing everyone out. Several people were complaining yet still no fresh food. At 2:30 we demanded fresh pizza be put out or a refund. . .2:50 three pizza's were put out and quickly consumed. This was the worst experience EVER. Shame on the manager of this location today that was clearly off game. I guess now is a good time to cancel that bday party we were planning for July. read more

We had a birthday party here today. We loved our hostess Halle. She took care of our party from start to finish. The manager even greeted us to check in. Everything turned out great. We had a two hour time limit. I would come here again. The party was a complete success. read more

Perhaps my expectations where that of my younger days at Showbiz Pizza. What a great time was had by all back then....ahhh the memories of the Rock-a-Fire Explosion band rocking the house while we ate pretty good pizza and played lots of games. . Fast forward to last week and here is what you have....A staff who could care less, machines that don't work and/or out of tickets (the whole reason kids want to play them to collect tickets), a food quality that borders airline level of taste, and all of that equals 2 unhappy birthday kids and one very under impressed impressed uncle. Wow is all I can say at how simply BAD this place is. It was actually my birthday last week and since my niece and nephew have birthdays "close enough" we decided to celebrate all the birthdays while they were in town visiting. The first lady we encountered at the front door stamped our hands to keep us all together (this is about the only impressive thing here other than I saw kids under 5 running out the front door with no one checking their stamp so don't let that false sense of security put your mind at ease). We then stood in line for nearly 20 mins to give them our money (hello first rule of business...) while I watched several other employees approach the cash registers but then walk away...ONE PERSON working the registers and a line out the door (well done chuck). What appeared to be the manager was at the front counter but was too busy talking on her walkie talkie to care that the line was so long or to bother to assist in getting everyone in and paid so the line of anxious kids could go play. I would have walked out after seeing this for a few minutes but thought..."the kids are going to have fun right?". Me, the cool Uncle, not only ordered the largest token pack with the pizzas but then ordered another $50 in tokens to ensure the kids would have a great time. This ended up being a huge mistake. Out of 6 ski ball machines (which the uncle likes to play), only 1 worked fully. Missing balls, ticket giver broken, just simply out of order with no sign saying so...and so begins the experience. I must have put 15 tokens into ski ball machines to realize that they were broken except one (well done chuck). Lots of machines there are all about winning tickets. The kids started to focus on those...guess what...out of tickets (well done chuck). After what seemed like a very long time (was only because the games were not giving the kids the stimulus they needed...hard to when they are broken or malfunctioning) the pizzas came. I don't want to whine about overpriced pizza at an overpriced arcade, but wow was that bad. Overcooked, not consistent, nuff said. After we ate a couple pieces and realized that it was not very good we went back to play in hopes the ticket fairy had filled up the machines again.....ummmm not so much. We had not even begun to crack into the $50 token pile yet and we were done with Chuck. I found ONE machine that was actually giving out tickets and then proceeded to dump all $50 worth of tokens into it just be done. And thats when the next bit of fun happened. We approached the redemption counter behind a line of people (once again, ONE person working it). We patiently waited our turn for the your lady who was working there (do you know hard it is to keep kids still and calm when its about prize redemption) just then another employee walked up and said "Can I help you sir" only it wasn't to me...it was to a guy who had just walked to to the counter. The lady in front of me said "excuse me but we have been waiting in line" to which this young guy in a very rude tone said "Mamn, you need to come over here" with a look of disgust on his face. I am not a violent guy but I wanted to throw that kid out of the front door when I heard him talk that way to a customer. We finally got our $2 worth of prizes (well the best that $80 of tokens would get) and started to head out the door. This was a Wednesday night 7/9/15 at 5:20pm when we arrived (early on not a weekend) so what happened to these places?? My niece and nephew said..."its ok uncle, lets just not go there again" to which I said "I could not agree more" and finished the night off with some DQ ice cream which was the highlight of the evening. There are many others things we could have done on their birthdays (and mine) that would have cost much less and been much more fun. Staff who don't care, machines that are not working, and bad food....what else can I say (you fail chuck). PS: The Chuck E show is not even the band anymore....he's a freakin DJ now (how vegas) and even THAT was not working properly on this night. read more

Brought my family on a Saturday night and this place was extremely disappointing. The food was cold and the facility was disgustingly dirty. This place has completely gone down hill. Not to mention the whole staff was incredibly rude. I definitely do not recommend this location at all. If you want a clean friendly atmosphere.... go to Peter Piper Pizza instead! read more