Brought my family on a Saturday night and this place was extremely disappointing. The food was cold and the facility was disgustingly dirty. This place has completely gone down hill. Not to mention the whole staff was incredibly rude. I definitely do not recommend this location at all. If you want a clean friendly atmosphere.... go to Peter Piper Pizza instead! read more

This place is ok... as long as you are under age 5. As an adult who has been in here for 3 hours I feel like Ive been labotomized. Games all work, kids have fun, prices are cheap. My only complaint is that they have one cashier working and the line is out the door. So anytime you want to buy tickets or food you gotta wait in that long line. Sometimes I was stuck in line for 15 mins. read more

If I didn't love my kid so much, this place would not be an option. I'm afraid I might have contracted hepatitis from this place. First off, it's a Saturday night. Is it possible to schedule more than 1 person? Waited 15 minutes before anyone came to the counter to take an order for the 20 some people in line. Drink station had more garbage on it than the garbage cans. No ice on either side. Tried to ask an employee, but there were none. Waited 35 minutes for our pizza. Went to the counter and asked how much longer and this girl rolled her eyes and brought out the wrong pizza. She put it on the counter and walked away. Just walked away!!! Asked LUV the manager about the wrong order and he ordered us another pizza which I never received. I was robbed. One bright spot, almost all the games were working!!!!! read more

This was such an amazing event for my 2 year old. The party was fantastic. I had the 2 best staff! Halley and Ashely is the reason why I would totally do this again! They sat down with me and answered all my questions...she helped us with our food told me everything I needed to know. Just was so heartwarming and kind hearted. We live in San Diego and may have to do this again next year here. Thabks for an amazing day you guys were fantastic read more

This spot was horrible. The birthday party wasn't even ready when it was supposed to be. The cake they sold wasn't the cake they tried to pass off on us. They made things right but once the manager take to us and we told them things were good, the woman brought the bill and was trying to get rid of us. It was not a spot I will return to. read more

Came on a Tuesday night just to make my child have fun after a long day in the house, we waited so long to see Chuckie, he is supposed to dance and throw tickets out to the kids. When he finally came out, he was late (because there was a countdown) the kids were so disappointed, he came out of the door practically jogging straight to the game section, not even acknowledging the kids waiting at the stage, then he made his rounds and went back inside not even 5 minutes later. Terrible. Never coming back read more

Megan and her whole crew were awesome! They made my sons birthday very fun and special and Megans customer service skills are excellent. She was also the hardest worker in there. I watched her clean and bus tables, sing happy bday to the kids, unjam a ticket machine for my daughter and work behind the counter taking care of every customers needs with efficiency and a smile on her face. And she made sure to let us know we should go to her if there were any desires or concerns. We will definitely be returning as long as she is here. Thanks Megan and thanks Chuck E. Cheese! read more

Went here on a Sunday late afternoon thinking it would be better serviced. I had a party of 9 & they messed up the order. I asked for 2 extra large pizzas & they brought large. And girl charged for extra wings when I had asked for the family platter. Then when i asked for my money back the cashier refused until manager agreed with me. Salad bar was disgusting. Would've been better off going to a clean friendly service cicis. Wouldn't even rate for 1 star. Total rip off. read more

We used a online coupon for a large pizza but we got a medium. It's always busy. My son doesn't seem to care. But they need more workers at the front and the prize stand. Prizes are complete crap. But I wouldn't expect much else. Every time I take my son there he ends up sick. It's a cesspool of germs and it always smells like sewer walking in. But like I said my son enjoys it. Unfortunately I think I may have to stop taking him since he always gets sick. Not worth his health. read more

Pizza was awesome as usual. Hubby and I took our two year old here it was slow which is fine but a handful of machines ate our tokens!!! There were only a few people working and they were constantly busy. The bald manager was sort of a jerk... read more

Took my son to Chucky cheese for a birthday party he's two years old it was his first time .. At first he seemed a little freaked out especially the big mechanical rat I think he thought they wanted to eat them. one hour later with ice cream and cake smeared all over his face and the fact that he cracked some girl in the head with the ski ball I think he enjoyed himself. Some people call you a rat chunky but you're okay with me four stars read more

We went yesterday because my daughter loves Chuck E. Cheeses (I'll be honest, I'm not a fan). Overall, we had fun. My daughter enjoyed it very much and all the games were functional (at least the ones my daughter wanted to play). Noticed that their pizza menu was modified and now they offer options for "adults" like chicken BBQ pizza. We'll be back, so far is the best Chuck E. Cheeses we have been in Vegas (the other ones we've been to were crazy and filthy). read more

This place is very dangerous. Not even five minutes after purchasing a card, some kids stole my 6 year old daughter's card. The staff is pathetic. I told them immediately and they told me to line up at the cashier. After lining up, they told me there's nothing they could do for me. What a waste of time. They are not organized at all. If your kids love chucky cheese, go to a different one even if it's a little far away. The kids here have no manners. Overall, I'm very disappointed at their customer service!! read more

Our party host Holly was incredible! The pizza was surprisingly good! All in all my daughter had a great 4th birthday! Holly is amazing and needs a promotion! read more

The food is not that bad considering it is Chuck E Cheese and I must say it is always clean or being cleaned for the amount of kids that are always there. I wish it was a little less packed. Its almost too packed. I might try the one near the Grand Canyon Plaza and 215. Our kids always have a great time and I love that they serve Gluten Free Food (the reason for my 4 star rating). That is VERY thoughtful of them. It would be nice if they also had organic options but I may be pushing it. read more

Lets start with the fact that I wish I didnt have to give them any stars ! Rude employees, filthy location and lets not forget I waited over an hour for my food. My daughters time to play ran out before she could even eat. Not cool Chuck E Cheese. read more

Service slow as usual specially on week ends. This is the first place we've ever been served COLD buffalo chicken wings! We told the server about this. Waited for 30 minutes, still no wings. Second reminder did not do any good. Money refunded, so disappointed. Not going back anymore. read more

Kids world! Messy yes, but what are to expect with kids running around? Unsanitary? Not at all. I saw employees running around keeping up. Best service I've had at any chuck e cheese! Nicholas was the best! Very attentive and patient! Thank you. I will most certainly return. read more

Wow been here 2.5 hours and Chuck E. Finally just came out for a party only. Chuck E should have been out for the kids 5 times already! Instead he's been out none. I just watch two little kids cry because they think Chuck E doesn't like them because he only came out for the party. And now the manager was going to "see" if Chuck E could come out for the other kids. Wow this place has gone down hill so bad! Wifi isn't working, game prices are up, no Chuck E. Every half hour like he's supposed to. Now no more tokens just little cards that the kids keep losing track of. Pizza buffet is a joke. Can't keep it restocked. You know it's bad when the kids ask to leave!!! read more

I wish there was an option to give NEGATIVE stars because this place does not even deserve just zero. Took my daughters here tonight (3 y/o & a 11 month old) & the customer service was horrible, the location was F I L T H Y, and it seemed like most of the games were not working properly, but still deducting credits off the play passes. Let's start with the customer service. I arrived at 8 PM; went directly in line to order a mini pizza & french fries for me toddler. There was a line passing the entry way to get stamped in, & they only had one person working the register. Meanwhile, there were TWO other associates standing around talking. I waited in line for 15 mins. before i finally reached the front of the line & ordered the food. While i'm in the middle of my order, the girl "assisting" us took her phone out & started texting. IN THE MIDDLE OF TAKING AN ORDER. The entire time i'm talking, she had the nastiest look on her face as if she does not want to be there. I chose to ignore it as my toddler was in a good mood being there & i didn't want to ruin her trip. Then, FORTY FIVE MINUTES go by & we have still not received our food so I took my receipt up to the front & let them know we had still not received out food. The lady at the front (seemed to be the manager as she was not wearing the same uniform as everyone else) took my receipt, said NOTHING to me & just handed my receipt to the same horrible employee who originally took the order. Another 15 mins. go by & at that point, i was already getting pissed off. I ask the "manager" yet again where my food is & she yells ACROSS the place at another worker to go to the back & get my food. I then go to sit down & another 10 mins. go by. During these 10 minutes, i counter THREE different employees walking out of the kitchen to get drinks from the soda machines, meanwhile there is a line forming of angry customers who still haven't received their food. Finally, the same manager from earlier comes out with my food & says "I dont know what took them so long, but here is your food." with no sort of apology considering I waited almost an HOUR for a MINI pizza that literally only had 6 tiny slices. That is so unnacceptable. On to the cleanliness of the place. Trash EVERY WHERE, food every where. All over the tables, the floors, on the countertops at the front. It's a complete shit show. The bathrooms are disgusting, floors are filthy, tissue & paper towels all over the floors, toilet rolls empty, trash cans over flowing. You can tell that the place either gets a half assed clean, or just doesnt get cleaned at all. You would think that being a play place for children & families, the staff would take a little more intitiative to keep the place clean AT LEAST that considering their staff & their attitudes are complete shit. The same manager who brought out my food was in the back corner of the place on the phone just hanging out while lines were forming at the front where people make their food orders & the section where people go to claim their prizes. She would stop in the middle of her phone conversation to yell at the employees across the room to complete tasks that she as a manager should be performing. You need to lead by example. I will definitely be reaching out to corporate because this was the W O R S T customer service i've ever experienced in my life. This location used to be one of the best & now it's a shame what it has came down to. I hope the place gets shut down, or they fire all the people working there & hire completely new & TRAINED staff. read more

0 stars if I could. I didn't even have yelp before but I had to let y'all know DO NOT GO HERE I mf ordered my food at 5 and waited for ever at 6 they said to wait 5 minutes because it was coming out of the oven and we waited 15 minutes before it was brought to the table COLD. Bruh the carrots were warmer then the pizza!!! Like HOW?! read more

0 stars for line management! Stood in line for a long time...we saw cashiers do other tasks and not concentrating on the customer in front of them...so I decided to time our transaction to see how long it would take. It was 10 1/2 minutes! Before our turn, we saw 3 cashiers, then 2 then to just 1 cashier to deal with their line at 7:30 pm on a Saturday night! We ordered the #2 and asked to substitute 2 of the 4 soft drinks for a milk and an apple juice...it says at the beginning of the menu that you can substitute milk or juice for free. Although we told the cashier it says it on the menu, she still charged us, and after reminding her, she just kept telling us how much milk and apple juice was. So after 3 min., she called for a manager...but it took 5 min for the manager to come out from the back...and she skipped us to hand something to the employee working at the door, and when she passed through again, our cashier stopped her to remind her that we were waiting for her to fix our transaction, but she said she had to do something in the back first. I've worked in retail and customer service all my life and no one is more important than the customer in front of you! The manager came to tend to us 10 min into our transaction...and asked if we wanted a beer?? Also...warm soda! No ice at both fountain drink stations. 5 stars for the pizza arriving when we sat down...after our 2 kids whining for 10.5 min in line, we were grateful. 5 stars also for the gentleman fixing the games. 5 stars for the same manager who later allowed us to get toys without having to pay the difference because we didn't have enough tickets. Good value: pizza is good, the games lasted our 2 toddlers for more than 2 hours. read more

Horrible such horrible service. Only one cashier every time I come waited in line for 15 20 minutes just to order my food drinks and gaming cards.And on top of that all the tables were dirty no where to sit had to clean my own table. Waited 50 minutes for my pizza asked for a box the guy told me no that he was busy very rude. Both of the drinking stations were out of ice. Manager on duty looked like a mess. And on top of that there's 1 person doing the prizes and waited another 15 to 20 minutes. They need to fix the staff and need to improve on everything. I wish I couldn't get them a star lucky to get 1. Quit being cheap on the labor acting like wal mart with 1 cashier. JUST AWFUL read more

Chuck E. Cheese is a great place for kids but this one in particular was very messy. I understand it was Saturday and it was very busy. All the tables were messy. Bathrooms were not cleaned. Used toilet paper and paper towers overfilled the garbage can. It seemed like the place was short staffed. Salad bar utensils were dirty and dressings were empty. Customer service was definitely their. Ordered an appetizer sampler and it never came out. I was busy with my kids when I realized an hour later that we received it. Staff was very quick to help but customer satisfaction also comes from the appearance of the location and that was a big failure. read more

This place has changed over the years. We have visited this same location for the last 13 years, since our oldest was little. From the cold greeting at the door to the rude customer service, I have never had such a trying experience at Chuck E Cheese. All parents know, this place takes a pep talk before entering. However, the staff has always been great. That is not the case anymore. No remediation from the manager as she was perhaps the worst of them all. Perhaps the kicker was when the manager dropped the kid's ticket receipts in the garbage before totaling them, and then telling the kids they didn't have enough tickets for prizes. I had totaled the receipts prior to approaching the counter so I could keep the kids from selecting prizes higher than what they had. When I asked about her total, she stated I must have dropped a receipt or still had it in my pocket. Never owning up to the mistake, witnessed by both myself and my husband. Not worth the money spent. There are a lot of other options to entertain children for the money. read more

We took our daughter here for her 8th birthday this past Sunday and she had a great time! I got there later this is wanted to and her table and everything was already set up.and on place. The young lady that was working and helping us was awesome! I believe her name is Patricia. You could tell she was a little stressed because it was so busy but she didn't have a negative attitude about it. She worked so hard to make.sure we had everything we needed and she made.sure the kids had fun as they sung their songs and played in the ticket blaster. Patricia helped to.make my daughter's birthday a great one and she took a major load off of me too. read more

Omg not clean the bathrooms and the customer service of manager's on duty .everything was find til my daughter had to use Bathroom my surprise filthly and smelly not what I expected from a kid friendly place right .when you tell supervisor that bathrooms are dirty and sends someone to clean it. But when you go again it still looks the same . read more

Chuck E. Cheese - Pizza Near Me - Las Vegas, Nevada

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My sister ordered a cheese pizza. Took an hour before I decided to go ahead and see what was taking so long. Come to find out they said they stamped it saying it was sent already out. Obviously it was not sent out if I still had the number with me. Anyways asked for a refund, the lady was just going to give me a refund and nothing else until one manager that was assisting told her to do a free cheese pizza for us. So the pizza was late but they gave us a free pizza in the end which was okay just wasn't happy it was that late. I was going to give this rating a 3 star but decided to give this rating a 4 star because my sister was holding my baby while walking out. They didn't let her walk out because their numbers were not matching. That's one thing I like about chuckee, they make sure the kids are safe!!!! That's why I gave chuckee a 4!!!! read more

Terrible customer service all around. Waited 10 minutes at register for someone to take our order. Waited 15 minutes to cash in ticket. Waited about 5 minutes for someone at counter to give us a to go box. All the staff looks like they are miserable, not friendly at all. All this on a Monday early afternoon. Not busy at all. read more

when it comes to customer service these two managers really go above and beyond. it is apparent that they care about kids and their parents, and want their customers to have a great experience regardless of the circumstances. read more

I loved Chuck E. Cheese when I was a kid and I can understand why kids nowadays love coming to this place. The pizzas are OK. The wings are pretty good and they have a small clean salad bar that is acceptable. This place is maintained very well and the bathrooms are pretty clean. The arcade games need some up to date games and the carnival games are such ...carnival games. You spend $20 for tokens and you get tickets so you can redeem items that are worth 10 cents. Wow! Capitalism at its best. This is a kids paradise and with the exception of the jacked up prices, you can be assured that the little ones will have a great time in here. All the employees in here are very helpful and so patient with the children. Good job guys! I also appreciate the fact that they stamp the kids with the same number as the adults that brought them there. Although it is not a perfect system it is a very helpful precaution in keeping the kids safe. What a great idea! Good clean fun with some extra help from the staff. I guess the $ is worth it. read more

We booked our son's 3rd birthday party here. We arrived with our party at or about 5:50 and party was at 6:00 on a Monday. We were greeted at the front and got all of our hands stamped. We were lead to our table by a host. Never seen her or spoke a word again until 6:30. Kids were all at table and finally the host came and took our order for tokens and food. She took forever to get them too. We did not get tokens until almost 7:00 and food 7:30. This was the slowest service ever. We had to ask for plates for the adults when the food came out. She was hardly at our table. We did not get done with cake until after 8:00. Our party was finally done after 9 p.m. I never had one balloon at table or crown for my son. When we were leaving I had to ask for it. After paying $159 for a small birthday package, I will NEVER come again. The manager at front was no help. They were too busy with other parties. I ordered a salad bar and people were going back to salad bar with dirty used plates and manager didn't stop them. This place has gone downhill and I will never return read more

Pizza has to be the worst in Vegas. Salad bar low on items or dirty. Drink bar is messy. Front employees have problems with math and understanding. Even when you help them they still screw it up. Better off going to Shark Reef or Circus Circus. I plan to spend my money elsewhere, you should too. read more

I would never recommend Chuck E Cheese at 7381 Lake Mead, Las Vegas NV. I just had my son's birthday party at Chuck E Cheese and it was so disorganized. I hope that my guests did not realize it. The party hostess was friendly at first, she got our orders for the kids pizza and adult pizzas. She said, okay i have that you are having 14 kids. I looked at her with a startled expression and said, no I am having 20 kids. She looked at the plates on the table and was like "oh I guess I could of looked at all those plates". I was like, what have I got myself into. There were clearly 20 plates on the table, but she didn't have the correct information. I never saw the party hostess around until the manager saw me getting my own pitchers and I asked for more plates. I had to fill up my own pitchers after they were empty. The tables weren't cleaned off to the very end. I was surprised the cake was ready for the "Big Chuck E Cheese" show. The other "party host / hostess" seemed more attentive to their guests vs. my party hostess. I am not sure if she just didn't care or if she was overwhelmed with the 20 + kids we had. I have had my kid's birthday parties at other facilities (Child's Play, Laser Tag, Sky zone etc) and those experiences were wonderful. The other party host at (Child's Play, Laser Tag, Sky zone, etc) were always around or if they needed to go on break there was always someone else around. Another thing was the "ticket blaster", she never explained the ticket blaster, that my son FINALLY went in. She said, oh did he already do the ticket blaster and I was like no I was waiting for you. She said, oh that (and she pointed) party host is doing the ticket blaster. By that time, I just gave up on the party host. I took my son to the other hostess who was wonderful. i always give a $50.00 tip to my party hostess/host but she received a $10.00. I don't even think she deserved that. The only thing she seemed to be on top of was handing me the bill. I would never recommend Chuck E Cheese on Lake Mead in La's Vegas. read more

The only great customer service that came from here was the manager. The cashier that rang me up forgot my daughter play points card. We waited for almost an hour for over cooked pizza. I paid $8 for an all you can eat salad bar and the lettuce tasted dirty. The only time the salad bar was being attended to was by the manager. Finding a table was almost impossible considering there was food and trash on every table. We eventually found a table after asking another customer if anyone was sitting there and he responded "nobody has been sitting there since we got here". Which obviously means that the staff wasn't clearing/cleaning the tables off after the customers left. The entire floor throughout the restaurant was trashed including the bathrooms. My daughter had fun and that's all that matters but my experience was horrible. Maybe they were just having a bad night who knows. read more

My family and I just wanted to thank Reyna for doing an outstanding job! (Sunday, February 19, 11:00 party for Lani.) She was so patient and helpful. There was an incident I was not there for and my sister-in-law reported it to Reyna. Another child (looks to be 4 years of age) kept licking my 5-year-old daughter's arms and called her a name children should not use. My daughter told my sister-in-law who then told me. I talked to Reyna and she had already talked to the child's grandmother who apologized about her grandchild's actions and harsh word. I probably would have made the situation worse if I had witnessed it first hand. Thanks to Reyna, that did not happen. My little girl didn't take what the kid said too lightly, mainly because that was the first time she's ever been called that. (She said he called her a "bidge.") But thanks to Reyna's quick train of thought my baby was able to enjoy the rest of her stay at Chuck E. Cheese's. My family and I just wanted to say, "Thank You, Reyna!!" read more

My friend held her daughter's birthday here last Friday. It was supposed to be from 6-8, but the table wasn't set up till 6:15, the token cards weren't passed out till 6:30, and the food came sporadically over the course of an hour. I'm not trying to be harsh, as I know the establishment was busy, but I feel like setting the table up and loading token cards are things that could've been done in advance - having known the party was booked for several weeks! The real icing on the birthday cake was when our party host used his hands to pack up the leftover pizza! When I asked him about it, rather than admitting his mistake, his response was, "I just washed my hands. They're clean." How unprofessional! The manager ended up comping my friend a pizza to go since he touched the other half, but even that man did that half-heartedly with no eye contact. And then wouldn't you know that as we left and our 4-year-old daughter cashed out her tokens, my husband asked if she could just get a 50 token item with her 48 credits as she couldn't decide - and the answer was NO! What?! I was completely disgusted with their lack of professionalism, I don't care how young those kids are in there! Your first job is all about a learning curve, so I hope that someone took something away from the displeasing time we communicated that night. Disappointing experience especially since I've been to this location several times before and they've never quite missed the mark like so many of them did on this visit. Try harder, folks - a child's birthday may be a nuisance and an after thought to you, but it's your job and a cherished memory for every parent who shells out the hundreds of dollars to throw it at your establishment. read more

I would think twice before booking a kid's birthday party here. We booked on a weekday in hopes of avoiding the weekend madness, no such luck with this particular Chuck E. Cheese. The service was terrible. To say the service was slow would be an understatement. The orders were also wrong. And to top it off, a bunch of the rides for the smaller tykes were broken. Finally, there was a small group of kids and a young adult were stealing the basketballs for a skill shooting game and shooting from across the room, creating a risk to other little kids- with no intervention whatsoever from am employee. read more

erick the manager is so rude i called in for information and he straight out hung up on me. i will never ever come to this place, not worth it. read more

I was a little hesitant coming here when I saw a posted picture of a disgusting toilet someone else pointed for their review but my 3 year old son kept begging me because of their non stop ads they keep repeating on tv. So I talked myself into it and said maybe they were just having a bad day. We went during their buffet hour which offered hard and dry pizza not even pepperoni or cheese was available but I decided to wait 30 minutes for it. My son and I played lots of games which he enjoyed but then since I was pregnant I had to use the restroom. I tried to hold it as much as I can because I was scared to see what I saw on their previous review in regards to their dirty toilets and was afraid I'd regret eating there but the baby was pressing on my bladder and I tried to affirm with myself again that maybe it was just that day but when I came in the bathroom was the dirtiest bathroom I ever walked in and every stall had shit in and on it. I all of a sudden cringed at my decision and started wondering if their kitchen was just as bad. I mean I saw an employee just leave their bathroom and I knew she had to seen it but obviously she didn't care. I'm not using it so I politely told one of the other employees of the situation and she immediately went to try to rectify the situation but when I went in their after she claimed she cleaned it all she did was flush the toilets but their was still poop on the seats. She didn't clean anything! Filthy and I was so sad. I really was. I'm never going back. I'm sorry I wish I didn't have to write such a nasty review but if they were clean I wouldn't have to. read more