This store, their customer service was out of the world! I am so grateful we came here! Their customer service was so amazing we cancelled an order at a different store just to be able to do business at this location! Very accommodating! This top notch customer service is hard to find ANYWHERE! Jasmin & Roxy were the ladies we were helped by, and I will forever go to this store loyally due to this one specific experience. I got an oversized bluey, and they honored our discount that wasn't honored online like it was suppose to and we saved a great amount (like we originally expected!) the selection was also wide!! They are fully stocked even on Black Friday! YAY! GO BUILD A BEAR @ Down Town Summerlin! read more

I was looking for a gift in Downtown Summerlin and stumbled upon Build-A-Bear-Workshop right next to the Mothership Coffee Roasters. It wasn't too busy inside for a Friday afternoon. Build-A-Bear Workshop allows in store customization for a plush toy. You choose from a variety of options such as a classic teddy bear or characters like Pokémon, Marvel, Chase from Paw Patrol, and so much more! Once you select a character, you go through various different stations inside the store. These stations can include filling the toy, adding a sound chip or scent, and you can even include a message on the toy! Afterwards, you get to select clothing and accessories! It's a wonderful experience to be able to customize and create! You can also order online as well! My daughter and I also visited the Build-A-Bear workshop at the Great Wolf Lodge in Anaheim California and had a wonderful experience there too! The team here are amazing and so helpful! They provided a lot of recommendations and walked through the process for build-a-bear from start to finish! If you're in Downtown Summerlin, I'd highly recommend visiting this Build-A-Bear Workshop! read more

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We've started a tradition of taking my grandson to Build a Bear where he can build his own bear for the price of his age. So this year it was $2 plus his little bear outfit. The people who work here are so nice and patient with the little kids. This visit we didn't get a birth certificate so that was disappointing but it was so hot and hectic on the store we had to get out of there. See ya next July Build a Bear! read more

came here to buy a snoopy bear for my godson's first birthday.. he loves snoopy and I couldn't resist! My son has never had the full experience of building his own bear, he was just never interested which I kind of regret now bc looking back, he would've been so cute picking out a bear! But now it's also perfect bc they have a dinosaur he really likes! He finally got to build his own! He was so excited. I really like places like these where kids can build memories and have a great time picking out clothes, picking a name for their new stuffed companion, and overall just having an experience. My son sleeps with Rexsplode every night lol He made his cuddly and perfect. The workers are so friendly here and helped us out with our many questions! The place is clean and organized. read more

Always such an amazing time at Build-a-Bear! This is the only location I'll visit here in Vegas, cause I've never been disappointed! Customer service is always on point and the ones working are always working hard, smiles on their faces! Andrew helped my son and I this morning and he was seriously the best! Had patience for both my kiddo and I lol so thank you for being so kind and amazing first thing in the morning! We'll be back soon! read more

We had our little's 6th birthday party here with 25 kiddos, and it was nothing but the best. The service and the hosts were so very kind and professional. I was impressed. They managed everything so smoothly and provided effortless and fun experience for both parents and kids. My birthday little is always excited to be there and all her expectations were more than met for her celebration games and shopping! All guests were nothing but excited and grateful to celebrate. I would highly recommend this location for birthdays. I felt I got more for this celebration versus throwing a party at indoor playgrounds or bouncy places. Note: Park in front of the store. Bring a bin or have a plan with where to keep presents. The store still continues to stay open. Everything worked out really well for us, but I wish I had this part planned since watching our stuff while trying to talk with other parents did keep me anxious. read more

Build-A-Bear Workshop - Toy Stores Near Me - Las Vegas, Nevada

Went to this location in DTS a couple of times this week. My daughter had a specific animal in mind. Wasn't there the first time but luckily found it the second visit! Both times, Jazmin was extremely wonderful to talk with. She remembered us from the first visit and helped us with our animals we wanted. Thank you for the great customer service Jazmin! read more

Jaiden has terrible customer service. She looks like she hates her job and she sewed my daughters bear too tight and gave it wrinkles.

We walked in and were greeted right away. Emilee gave the best customer service, she made the experience magical for the kids. Don't know the name of the person stuffing the bears but they didn't seem to enjoy their job which I understand retail during the holiday season but it's a place where magic is made so I was disappointed with how they were. Had Emilee not helped us with the entire process up to that point I would've been disappointed in the visit. Luckily the kids still got their magic. The cashier was also very nice and helpful. We live Build A Bear and will return. read more

We went for the special- $1 per year on your birthday. It was a great experience. My grandson picked his new bear friend up and did the routine they do, then put his heart in his bear. We ended up spending a lot of money, and an extra buddy, glasses, shoes, etc. The workers are all good with kids, the place was clean, and he has two new buddies. Happier and Mellow are his two friends. It's well worth the hassle to get to the mall, park, and get in, to get a smile like his. read more

Build-A-Bear Workshop - Mellow, and Happier. - Toy Stores Near Me - Las Vegas, Nevada

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We walked in to get my son his birthday bear! When we walked in we were greeted with warm smiles and asked what we needed. When we stated we were here for his birthday bear he was so nice and tried asking him his age and my son was shy and said 3. He then proceeded to point us to the bear we were looking for and let us know since he was three that his best would be $3!we then proceeded to stuff our bear. The young lady helping us was so sweet and was very patient with my son while it was playing when trying to step on the button to stiff his bear. When picking out the hearts she pulled out a special birthday heart which made him smile. Unfortunately they didn't have the birthday shirt we wanted but we will get it next time. Overall experience amazing! His favorite part came after we paid they let him ring the bell!! read more

Build-A-Bear Workshop - Birthday bear! - Toy Stores Near Me - Las Vegas, Nevada

We took our son to get his first Build-a-bear after he completed his cranial helmet reconstruction. It was quick and easy to pick a bear and have it stuffed. The staff was really helpful and the cost was not astronomical. I'm glad we have this bear to remember this stage of our son's life! read more

Build-A-Bear Workshop - Toy Stores Near Me - Las Vegas, Nevada

Super clean and organized store. Very helpful when asking questions and just overall informative. What made it more special experience was Christine. She was so interactive with our kids regardless if they are older. Thank you for an amazing time and bringing our stuffed toys to life read more

Build-A-Bear Workshop - Christine adding her finishing touches - Toy Stores Near Me - Las Vegas, Nevada

Today we came into this location for my daughters 4th birthday and simply wanted to part ways with her pacifier and saw on the internet that another mother was able to stuff her bear with the pacifier... Maddie refused and said it was against this locations policy. My little one was not only heart broken but also confused as to why she couldn't get a new bear that had something special to her. This was heart wrenching as a mother and Maddie was heartless and I will NEVER give this location another dime!!! On the upside, we found another location that was happy to do this for us and we are on our way to complete my daughters birthday. Maddie, you are awful! Your sad excuse as to why you couldn't do this was horrible and honestly discrimination was REAL in this case! THIS LOCATION SUCKS!!! PS... our pacifier was sterilized along with a silica pack so it was completely safe to stuff into a bear! read more

Their service is great! There are a lot of Build-A-Bears to choose from at this location with their selection. The value of the Build-A-Bears was great! They were having a $12 sale. Got their Mooey Christmas Cow which is so adorable! Going to make a great Christmas gift. read more

Build-A-Bear Workshop - Build A Bear Cow - Toy Stores Near Me - Las Vegas, Nevada

After reading other reviews I now realize I made a mistake ever walking into this store with my 2 year old daughter. Ever since we started trying to get pregnant I've been looking forward to the day that I could bring our child to Build-a-Bear. Tonight after dinner in DTS we decided to go. We are always courteous of closing times, but the store was open for another 30 minutes which seemed to be plenty of time to get my daughter her animal. When we got there an employee informed us of the sales and how the process works. We took my daughter to each animal and guided her in making the very important decision of which animal she would be cuddling tonight and many nights to come. As I looked around I noticed the atmosphere was less than appealing, no music and kind of drab looking. It gave off the vibe of a late night gas station. I brushed it off thinking that many things look and feel different as an adult. We had a puppy picked out and started our wait in the line for the stuffing machine. After awhile, a different employee came over and and told us since they were closing in ten minutes and "won't be able to do everything." So I responded with "That's okay, we can still fill the puppy right?" Thinking the clothes and stuff weren't necessary anyway since my two year old doesn't know the difference and just wanted her puppy. The employee said no. So I asked "Oh, so you mean you can't do *anything*?" Which is much different than not being able to do "everything". The employee confirmed that we basically just had to leave with nothing because they are closing in 10 minutes. Even though were were there 30 minutes before closing. That's fine if that's the case, but they need to tell people that when they come in, not after they've waited 20 minutes and gotten their two year old all excited for her new animal. My sweet daughter didn't throw a fit, but instead said "puppy with?" All the way back to our car and even talked about it when we got home. How sad that this was her first (and possibly only) experience with BABW. I was so excited, what a let down. read more

If I could give 0 stars I would. We took our daughter for her birthday the other day and we weren't even acknowledged when we came in. It took the worker, Ashton a few minutes to come by to greet us. I explained it was her birthday and he said okay and just asked if we picked out a bear. I waited to see if he was going to bring her birthday crown and he didn't. He barely made eye contact with us and there was an odor that was offensive. We came last year and the woman was so kind and sweet to her! She gave her the crown right away and made the experience fun. I am really disappointed. When working with children, you need to be welcoming and kind. I even asked the woman at the front at the end of the night as we checked out if they still do crowns and she said "yes, you should have received one." She was kind and gave us a crown. Please build a bear have higher expectations of your workers when it comes to demeanor, smell and appearance. This is a place for children and anyone working with kids should be trained properly. read more

Took my son in for his first birthday. As soon as we walked in we got approached by Bre we told her we were looking for the birthday bear. She showed us the bear and was super friendly and playful with my son. I ended up adding a custom voice recording. Definitely the best $12 I've spent. Can't wait to come back. Thanks Bre for the best experience. read more

Build-A-Bear Workshop - Toy Stores Near Me - Las Vegas, Nevada

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I brought my daughter to this location for her birthday a couple of weeks ago and was so disappointed. I took her last year and it was a great experience but not this time. We were the only people in the store and the employees seemed rude and distracted. When I took her last year they gave her a bday sticker and said happy birthday to her, this year, we barely got acknowledged. It was disappointing. This location really needs to try to hire employees that actually like kids. read more

I took my toddler son in for the first time last week. The staff was very patient, friendly and helpful. My little quarantine baby was all over the place, unsure how to handle himself and they were so so patient with him. We had a lot of fun and will be back! read more

Went in yesterday with my kids , they picked out a bear and Allison was rude and mocking my kids, put bear back won't be wasting my money there,, felt like she was racist because we're are black , you need to train your employees better, will drive the extra miles to fashion show mall. read more

I'm so glad this store wasn't as crowded as others I've been in. It's nice and spacious and there's still a good selection of bears and other animals even though there are less shelves than other stores. The workers here are really great with kids and do their job so well whether they're filling the plushies or helping a customer check out. I appreciate the care and enthusiasm of the girl at the fill station while helping all the kids bring their new friends to life. In addition, the guy that rang us up at the register was awesome as well. He was very congenial and cheery and I'm glad this store has got the formula down because others I've been in haven't met the bar. Lastly for those of you that avoid build-a-bear because you think it's expensive, it's really not in my opinion, especially if they have a sale. Our plushies came out to around $15 each (no extras and with a buy-one promo going on) which seems pretty normal to me for a Wal-Mart brand plush of that size, except your child gets to fill it, give it a heart, name it, and take a certificate of birth home. I think the price is very worth the experience. If you want you can customize your new friend with clothing, accessories, a sound mechanism and even scents. They didn't have the sounds and smells back when I made my first build-a-bear in high school about 15 years ago. Just know it can be easy to rack up the cost of your bear/plush with a lot of extras. I suggest getting the base plush from build-a-bear and then letting your child take their new friend shopping at Walmart for doll clothing and accessories. :) read more

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!!!!!!!!! There are bugs in the bears! DO NOT BUY!!!!!! I bought a teddy bear and there were bug eggs in it!! Please check over your plushies!!!!!!!!!!!!!!!! !!!!!!!! read more

This store needs a new Manager. I just spoke with Ms. Jerry. I was inquiring about availability as I am in need of a gift. Store just opened 13 minutes ago. She was rushing me off the phone so I asked if she is busy I can hold for someone else. She said, "no one else is here" in a agry tone. She seemed irritated throughout the entire conversation. I was shocked when I asked who the Manager was and she replied that she was! Ms. Jerry lacks friendliness, an upbeat attitude, and a poor management style! read more

So I was in here tonight and there was a awful man in line who started mistreating one of the employees. I believe her name is Madison (short brown hair) I heard him say she was stupid because he had waited so long. I just want someone to know how professional and kind this young lady was to this jerk. She is a amazing asset to your company. I would have been fired today if I worked there. Give that girl a raise! read more

First time in a Build a Bear for myself and for my 2 year old daughter and 13 month old son. Super fun time! We got lucky and only had to spend 2 minutes ok the wait list. However, once we got in line it was a full hour of waiting to get the bear stuffed. Thank goodness I had my sister in law with me to help corral the kids. There were so many options that I was a little overwhelmed but my daughter knew exactly what she wanted when she saw it. The only con about this experience was that there was a huge sale so people were stalking up and there were only two employees that I could see working - one doing the stuffing and one managing the door and cash register. We stood in line forever waiting to get the stuffing. The followed all COVID protocols and overall we will definitely be back whenever we are in the area again. read more

Came in tonight 30 minutes before close to get a birthday bear for my niece. We were greeted and told about the current sales and then left to choose. As we chose a bear the couple in front of us took 20 minutes to pick out a recording and wait for their bear to be stuffed. We waited patiently for our turn until the other associate came up and told us "we are closing in 10 minutes so we can't help you. You can come back tomorrow". If this was the case we should have been told they couldn't help us when we first walked in. We didn't put up a fight because we were frankly too shocked at the fact that they were kicking out paying customers before closing time. I hope the owners of this location are aware that their employees are turning away paying customers before closing time. We will not be back. read more

This is such a great place! I have been getting stuffed animals here for years and I like to drop in every now and then to see what's new. The workers are helpful and you can tell they enjoy what they do. I went to Enchant this year at the ball park and Build a Bear was there! It was really cold but fun getting a holiday animal. I got a moose that had plaid accents and also a hoodie, scarf and hat for him. I think he's the cutest animal I've got from BAB yet! It was a lot of fun! read more

Build-A-Bear Workshop - My Moose from Build a Bear at Enchant - Toy Stores Near Me - Las Vegas, Nevada

I brought my son in to make a bear as a surprise. He had the best time! Emily (I think) with curly blonde hair helped him choose a sound and heart then did a very cute ceremony with him. He was sooo thrilled! We both had a lot of fun. We ended up getting his animal a couple outfits too. They are so nice at this store. We'll definitely be going back soon! read more

My son wanted to come here for his 5th birthday and build his first bear. We should have come sooner! This was such a fun experience and my son left, completely "bonded" with his bear- he keeps talking about how he built it. So much better than anything we could have bought at the store. The staff are AMAZING with the kids. They are not only friendly, but big kids themselves. The girl that stuffs the bears is all heart- she is sooooo sweet and soft-spoken. Her "heartbeat ceremony" for the kids is so adorable. My son still talks about the heart in his bear and the wish he gave it with a kiss. Since it was my son's birthday, he was given a cute crown and giant birthday sticker. He also had the option to buy a bear for the same price as his age. Paying $5 for a bear was great! We ended up doing the birthday bear and another that he dressed as Santa. We also had a coupon from signing up on their site. (Don't forget to do that!) So for 2 bears and a great experience, we spent about $70. Can't beat that in my opinion. :) read more

Brought my nieces (3 year olds) here on Easter weekend. While I expected absolute chaos, the place is staffed by very kind employees who clearly have to deal with lots of grabby, entitled children - yet somehow maintain patience. There were some sales going on, including half price gift cards, so that was nice. The "bathtub" for washing new stuffed animals wasn't working, but my nieces were too excited to notice. read more

I mean they cannot even answer simple questions.. this should be more of an experience but as a parent it was frustrating.... Hire people who care read more

This was a fun experience for my son. We haven't ever take him before so this time was special. The staff wasn't all that friendly and we didn't feel all that welcomed. We were helped by Blake which seemed to be having an off day. It felt so awkward, almost like she didn't want to be there but she has to be. They have a cute spiel they are Stuffing the bear and adding a heart. She just didn't seem to be all into it. Anyway we got a the bear my son wanted the Mario bear and moved on! read more

so cool and skibidi!! my kid loves this that she bought 6 plushies!!! this place is cool come here the price is epic the service is cool

I have never ever been to build a bear but have heard of it, of course. I took my two sons today as my oldest turned 4 today. I walked in and there were two ladies working and no other customers in the store. I let them know I had never been and it was my son's birthday and they gave no direction at all and just said to let them know when we were ready. My boys initially picked 2 dinosaurs which were listed as sale price of 2 for $45. We then started looking at accessories and birthday boy decided he wanted to switch to a bear instead. He grabbed some brown bear and we eventually made it to the stuffing station. It was when she was filling it I noticed that the bear he picked said happy birthday. I let her know again it was my son's birthday and she was very quiet, didn't really interact or acknowledge him, and didn't say happy birthday. When I got to the register and saw everything ringed up I found out the birthday bear was only $5 so I got lucky there. My total bill was $72. Honestly I won't go back. You can get stuffed bears for much cheaper on Amazon. You pay extra for an experience and they didn't really offer anything for my boys. read more

My daughter loves to come here. Things may be over priced, but it's good quality products. We recently took part in their "Pay Your Age" event. The one thing that was crazy and why I deducted a star is because they only had one worker stuffing the bears! They obviously have two stations on the machine for it, but everyone just had to wait. Also, I forgot what her name was Mary-something (she was the worker stuffing the animals) I don't know if she realized it, but she was rolling her eyes and sounded very rude to my daughter while she was telling her to step on the pedal. Like chill lady, it's a kids store! read more

I try to come at least once a month so my kids can get a new bear and decorate it with new accessories. It's just so rewarding seeing their faces light up when they get to create this bear. They love being able to stuff the bear and put the heart in and do the little dance to give it as much energy to the experience. I grew up with a Build-A-Bear in Downtown Disney in Anaheim,Ca and it was a staple in the city. It's so fun being able to occasionally see a bear I love and get one for myself. I decided recently I HAD to get the NHL bear and jazz him up with the Las Vegas Golden Knights Hoodie! I LOVE it. So fun to sit on the couch and cozy up with my own build a bear. Can't wait to go back, as the staff here is always so great. read more

So I went into this build a bear workshop a few weeks back because (even though in the midst of a global pandemic) my kids had to be entertained. I had had bad experiences previously at the galleria, so I took my two kids to this one instead (even though it's quite the drive). Well let me tell you... compared to the galleria BAB.... this is like a slice of heaven. We walked in and were greeted by Janae, who was a wonderful young lady and very good with kids. She led the kids through the entire thing and made their experience even more special. I will only go to this build a bear from here on out. The gentleman who checked us out, I believe his name was Tyler (but it may have been Trey, I can't recall) was also a great employee and made everything so smooth on that end. The best part though, was how adamant they were on making sure everyone followed the pandemic guidelines. Now these are a couple essential workers who aren't only serving us in a time when everything is rough, but are also making our kids smile. If I could rate higher than 5, I would! read more

I was SOOO happy when this store opened up in Summerlin. Since the Fashion Show location closed I was not about to drive to Henderson for a stuffed animal. The staff here is truly amazing with the children. Each person takes their time with every kid, making them feel special and important. You never feel rushed, even if there is a line at the stuffing machine. People think Build-a-Bear is just for girls, but they are wrong. I only have a boy and he LOVES coming here! The first one he made was Frosty The Snowman and now he has two Teenage Mutant Ninja Turtles! He's also received Fredbird, the St. Louis Cardinals mascot, as a gift and loves hearing the "take me out to the ballgame" tune. We still have two more Turtles to get, so I know we'll be back. Thanks for making it a store where both boys and girls can enjoy this fun experience! read more

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Took my adult son in today to get his bear restuffed (he has autism and takes bear for comforting everywhere we go) the staff was great to him. Treated him great, my son even got two new outfits for his bear. Don't know why reviews are so bad I found the two employees helpful, polite and caring. Will definitely come back here. read more