My grandson and I really enjoyed Chuck E Cheese!!! In fact, the whole family loved it!!! The service was great and there was something for everyone to do!! read more

Chucky Cheese has gone down in the years but this place sucks. The service was mediocre I don't want to call anyone any names I just feel like the customer service could be better. The pizza that I waited over an hour for and then I watched it sit in the open for about 10 minutes before they called me was undercooked and so disgusting that I couldn't eat it. The cheese was just sitting on top of the pizza like glue it wasn't melted or anything. The salad bar was the poorest excuse for anything edible I've ever seen. The eggs were so rubbery I could throw one and it would bounce off whatever I threw it on. I couldn't cut the egg I had to break it up with my hands the grapes were mushier than mashed potatoes and the oranges were sour. My advice is to run as far as you can away from this place because I could've saved myself a headache and my 60$ and gone to a real place. read more

Chuck E. Cheese - Rubber egg salad - Pizza Near Me - Covington, Louisiana

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They have done a great job improving the pizza, many of us parents remember when it was " yucky Chucky" pizza that has changed. I ordered pepperoni and cheese with the stuffed crust and it was very good. They are using a good pepperoni and cheese, the toppings were just right, it was hot and even had a buttery garlic crust, not bad at all. The prices are a bit steep as they always have been but at least you can get a good slice and a beer to help you with dealing with the kids, not that I recommend drinking and watching the kids, but it sure helps!! I do miss the tickets but I understand why the switch. Over all a good experience and my youngest loves it here. All for now, I need another beer. read more

Chuck E. Cheese - a pepperoni pizza - Pizza Near Me - Covington, Louisiana

You can't do anything with the points, they'll tell you there out of items but they're lying to you, I could clearly see many of the items at least 200+ read more

Came here with my family so the kids can have some fun. The kids had a blast but our pockets were empty when we left lol. The prices for food was a little high. The food was good but did take a while for us to get them. We ended up buying more food but forgot to take pics of them. The workers behind the counter seem very nice and helpful and the place is clean. Will be back ! read more

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If I could give them a negative star I would. My Autistic son asked for one thing to happen for his birthday, he wanted his ONE friend and his cousins to join him at this 'establishment'. For weeks he talked about this, for weeks I emailed the parents of his friend (he has serious social issues so just having a friend is a big deal), arranged the time with everyone using information from the official Chuck E Cheese website,etc. Three days before I even called the location and mentioned we would be visiting Sunday morning at 10am (as stated on both corporate and local store sites as well as local store phone greetings) to ask about bringing in cupcakes. Sunday AM arrived, my son is excited, we pull up and at 10 am an employee comes to open the door.....for another employee. She quickly tells us that they are not open. I pointed out that their information online provides their opening time for Sunday as 10am. What happens.....she ROLLED HER EYES AT ME and says 'yeah this problem happened last week as well. We are trying to change the website but it's a process' A PROCESS? I have been a webmaster. The process is usually an email and 5 minutes of time. At MOST it requires some approvals and for something this important those go quickly. If the issue was identified a week prior then the website should have been corrected (which it was still not because I screen shot it as we were standing there). She offered to have the manager come speak to me which I said would be wonderful. 25 minutes later, still no manager but an additional cast member showed up for work. (My son is being pacified in the car with his dad's phone and I am waiting by the door in case his friend's mom shows up so I can explain what is going on). When the cast member called the store so they could let her in she was directed to enter through a side or rear door.....all so I could be avoided. Had leaving and going to another location not resulted in a MAJOR Autistic meltdown I would have been long long gone at this point. I do call the customer service number for the corporate office and request a call from them (like the meeting with the manager, I am still waiting for that.....) Finally we are able to enter at just before 11 (only because there is a large birthday party that needs to set up for 11 and the cast members are attempting to suck up to that family) . At 11:12 we ordered pizzas for the kids and let them play games while we waited for it to be delivered, and waited, and received dirty looks from staff, and waited. At an hour later my husband asked about the status of our order. 5 mins after that the 'manager' brings our pizzas out and tells us that our ticket did not print in the back. Ummm OK....so we got a receipt, and our pizza was room temperature not piping hot, and you were able to locate the order, cook it and cool it to that extent in 5 mins........sure....... I did not say anything to the young lady who was acting as management because she obviously did not have the ability to make the situation right. I knew I wanted to talk to corporate ESPECIALLY since part of their mission statement now reflects that parents and kids will leave happy. But when corporate customer relations does not return phone calls and your call to them rolls directly to voicemail no matter what time you call, then there is an issue with the company culture from the top down. Additionally, calls to the direct corporate headquarters number in Irving TX result in a 'system error' message. CEC Entertainment (the parent company for Chuck E Cheese) reported significant reductions in first quarter earnings for 2018, partially explained to shareholders as due to 'Negative Publicity'. With experiences like ours I am not surprised. read more

I've been to this location twice. The first time, it was perfect. Food was fresh and tasty, service was good, machines all functional. However, I went yesterday and found that several machines were out of order. I was not expecting that considering that we were there for opening on Sunday morning. Shouldn't that be a part of closing procedure, to make sure the machines are all fixed and have ample ticket supply? Another thing to note, the beverage selection...I was happy to see non soft drink options, such as Sobe water, in the dispenser. All in all, this is a good location to visit and is very clean. Hand sanitizer stations are placed in some areas and bathrooms are clean. The family has a good time here. read more

I'm not sure what these negative reviews are about. It's Chuck E. Cheese, so you get: decent pizza and arcade games for kids. Perfect for rainy days or for divorcee dads trying to score points over their ex. read more

Was very surprised to see the amount of employees cleaning the arcade area while being as busy as they were at 3pm. Not to mention how good tasting the food was and how pleasant and well mannered the kitchen staff was. I will definitely make a trip to the Covington location again in the near future. I also saw an employee chase after a woman and child because they left without having their numbers checked before leaving. Made me feel good to let my children have a little freedom while playing their games. Good job Covington. read more

My 4 year old loved this place! Staff was friendly and pizza was fresh. Salad bar was clean and stocked. I was impressed with how clean the entire place was! I didn't feel like my kids needed hosed off after being here and I wasn't scrubbing them down with baby wipes every five mins. We came first thing in the morning and several machines had tickets hanging out if them! We had a blast running around and grabbing them all! read more

Growing up on the southshore I can only compare this to one other location. I know this one is a lot newer than the one in Metairie and it shows. It's very bright and clean with lots of windows. It also feels a lot bigger and there are endless games to play. The party area is spacious and the pizza is good! read more

Pizza couldn't be much worse. Kids eat, run and play games and come back to eat. Great place to spread disease. God I hope I never have to go back. read more

I am being somewhat generous giving a whole 2 stars considering the unnecessary headaches encountered repeatedly. We made the mistake of going on a weekend night (last Sun), and it was packed, and almost 50/60% of the games actually worked, and it was very difficult to track someone down to get the assistance we needed. There was only one employee who was considerate enough to help us, and his name was "Matt." He deserves a raise in my opinion....also, there was no Chuck E Cheese "show" and I felt bad for the little kids waiting to see Chuck E dance, bc he was a no show on a crowded night. I've seen him dance once in the middle of the day with a handful of customers! At least he showed his face and took pictures with some of the kids for about 5 minutes...i was very dissatisfied with my experience here tonight. read more

Manager wouldn't come out and speak after I called ahead to order, and she stated that she would have it. BAD CUSTOMER SERVICE, and I waited over 6mins for the crew to pretty much blow me off....... NORTH SHORE, BLVD is hands down the best. And after she saw me leave she left and went home! Poor customer service. DEB SUCKS!!!! read more

I went to the location and as soon as me and my friends walked in, a woman asked us how old we were. The oldest of us was 16 and thats what we told her. She told us at least one of us has to be 18 so we should bring someone who is old enough back and we could come in. Another woman came up and asked what was the problem and the first woman told her to go back and never leave the cotton candy machine in a very rude voice. When we didnt move, she told us (in the same rude voice) someone has to be 18 or we cant come in. Overall poor experience and we didnt even get to go in read more

Very understaffed. They do the countdown for Chuck E. Cheese to come out but he never does. Lots of broken games. Food takes about an hour to an hour and a half to come out. That being said, my daughter loves it still. Just wish they could eradicate some of their issues! read more

What can I say it's chuck e cheese. The pizza is pricey, but it's the only pizza my kid actually eats. Every time we come there are games broken and it's basically just a big rip off. My kid has a good time and so do I. This is definitely a treat that only happens a few times a year. This is one of the better chuck e cheese in the area. That being said I seriously wish chuck e cheese would get that stuff together. read more

I promised I would never visit again but due to my child's school hosting a fundraiser I took the chance. My first visit involved the disheartening looks on my child's face when many of the games took their money and/or simply did not work. Tonight they are very understaffed. The line is back to the entrance with only one cashier working. They must have only one person working in the kitchen since it's taking an incredible amount of time for a cheese and pepperoni pizza. Save your money. This place is not well managed. read more

By far one of the worst experiences at this restaurant. Over an hour to get our pizza when there are only 7 other people here. Management is a joke! Most of the games are broken, only 1 "ticket machine" is working. Do not waste your time!! read more