Chuck E. Cheese in Norwalk lacks in customer service!!! I stood at the salad bar in front of the manager for over 25 minutes and not once did she ask me if I needed anything. When I finally got her attention, I told her to please fill the broccoli container, she said ok but walked away to help someone else. I had to then flag someone else down and finally 10 minutes later came the broccoliWe waited over an hour for our food and staff was not apologetic at all. If this place prioritizes parties then they should let you know when ordering. Not good!!! read more

I took the family to Check E Cheese's last night to participate in the T-Mobile Tuesdays promotion. We were turned away immediately upon entry. What a joke. They participate in these promos to gain customers and last night they lost one. My three (3) kids were disappointed and they no longer want to go to Chuck E Cheese, ever... They will be letting ALL of their friends know how lame Chuck E Cheese has become. Too bad a fight didn't break out. At least we would have had some entertainment. read more

Had my godsons 5th birthday during the week (Tuesday) it was perfect. Due to it being a weekday we had almost all the birthday zone to ourselves. Our host John Carlos was awesome, very polite, got all our orders right and was patient with our crazy constant requests. thanks to him we where able to enjoy the party as he handled all the running around. Thank you John Carlos and Chuck e Cheese's for making this a memorable birthday for my godson. read more

I'm not a big fan of CEC but I come here every now and then for kids' birthday parties. The parties only last for about 1.5 hours and you get rushed away so that the next party can start. If you're tired of the usual pizza, you can order buffalo wings or have a salad. They also serve beer. Bring hand sanitizer. read more

I've been coming to this chuck e cheese since they opened because I felt like it was the cleanest and less crowded but unfortunately I went on Saturday and it was disgusting mess tables were all dirty full of plates and food, restrooms were disgusting and salad bar was a huge mess, and it wast even that crowded for them to have had the place like this , time to look for a new chuck e cheese read more

I've been to this location 3 times. To be honest, it kinda smells at this location. When I say kinda I mean it really smells. Walked inside and was greeted and strong smell of idk what. Might be the smell of sweaty parents and sweaty children running all over the place. The tables often get wiped down but they neglect to wipe down the booths and chairs. Can't tell you how many booths I skipped out on because of the uncleanliness of them. I've learned to wipe down the table and chairs myself. Maybe it's cause I'm OCD and a germaphobe (my husband claims I am). Also do they ever wipe down the games as well? But either way the service here is great and the pizza is unreasonably expensive (you can get a better deal at Little Ceasars) but it tastes great. I've encountered other parents here who are rude neglectful of their children and fail to teach them manners and fairness. But who am I to judge? read more

Tonight was a good night. My son was so hapoy and so was i. They finally updated on all the new gaming machines.. They have fruit.ninja now, new skeeball machine, a bunch of new kid rides, and a bunch of other ones.. Least favorite new game is wheel of fortune.. It was stupid.. New fav game - still time will tell.. Was Too preoccup to play much of any games.. Found lots if tickets for my son though =) the new employees were much more friendly then the old usual i run into.. No 5 stars because still cheap with the tickets for all games (meaning on average one token is one ticket, and there score to receive more than one ticket is way too high fod a child. Children aren't skill pro gamers, male it easoer for kids to win a decent amount of tickets), all big prizes were way too much ticket or $$ for a junk they probably got for $5 or less and most machines that i wanted to play with were broken. read more

The dirtiest Chuck E. Cheese I have ever been to. My son got sick shortly after our visit here, I'm not sure how often they clean the place but it doesn't seem like they do it much. I'll just go to the one in Huntington insteas read more

We went to 3 different CEC last Sat evening when it was raining. All had long lines to get in. This CEC cared enough to bend some rules to accommodate people in line in da cold. Not a good time to goto under these conditions. 4 stars for getting us all in read more

Good place to go. Only thing is there were several games that doesnt work without any warnings. Will definetly go back though.

Big and spacious.. easily found a table even for a Saturday.. plenty of games and all in function.. 10x better than the Lakewood one!!

Let me start by saying my kids luv this place. We usaully have a birthday or special event for them at this place. 1st time in cerritos since we r farther frm Fullerton. (The best1 ) the place here is smaller the games r more video games than interactivr point games. I was surprised of how many tables they had u would figure they would have mote games. The pizza was by far thr worst pizza I have ever had in my life. Salty burned edges very lilttle cheese bad flavor on meat. Plain. Like I said my girls luv this place but we will go elsewhere frm now on. read more

My son loves this place and in the future I will only take just to play the games. If the bathrooms are as gross and filthy as they are, I would have to question the cleanliness of their kitchen. If they cannot keep their bathrooms clean what makes me believe their kitchen is clean? If they do not care about what the customer can see imagine what we cannot see. I would avoid any food and drink from this location. read more

Visited on Monday since there was no school. I was 3rd in line to order our food and tokens when a man with a suitcase and clear bag full of trash went right by the line and goes through the "child check" gate and walks towards the games. The lady in front of me whispered to me that seemed strange. We watched him while we waited and noticed he grabbed food off the buffet with his hands and never paid or had a plate. After about 2-3 slices and some cheesy bread the lady in front of me and I both told the cashiers, minutes later he was asked to leave. Not just this. Only 2 people to work the check in/check out, food order and prizes. No attendant for games. Only saw the manager once when he kicked out the homeless guy. The check in and out fails if you let random people in and you should always have attendants for the games. Become familiar with school holidays and staff accordingly. read more

This place is fine and dandy kids have fun and that is important side. It is actually better for the things and games they have. Better then the lakewood one, that is for sure. read more

We have come to this particular Chuck E. Cheese for several birthday parties over the years. (My husband has a lot of nieces and nephews.) Usually the parties are on the weekend and the place gets pretty crowded; but on a weeknight there is definitely a little more breathing room and you don't feel like there's a handful of children underfoot. Thus, I completely recommend a weekday gathering over a weekend, if that is possible. We were last here in February and since then they seemed to have remodeled. It looks good and still offers a variety of video games, kiddie rides, skee ball, basketball hoops games, and air hockey, etc. They have this new attraction/machine where for only one token your child can have a pseudo-ID card made with his/her picture in one corner with one of a variety of possible backgrounds randomly generated by the machine. You do have a choice of either a boy or girl background depending on which button you select. The picture is grainy, of course--what would you expect for just one token--but all the kids, and even the parents, seemed to get a kick out of it. One of my own was lucky enough to get a "Golden Ticket" which could be redeemed at the counter for 10 tokens. Considering Chuck E. Cheese caters to younger tastebuds, the food is actually fairly tasty. Their vegetable pizza isn't bad and their cheese pizza seems to please the kids. Everyone loved the french fries--they disappeared from the platters almost as soon as they had been placed on the table. I personally enjoyed the garlic parmesan chicken wings--I liked them more than the similarly flavored wings at Wing Stop--because the garlic flavor was not overpowering, there was still a nice little fried crispiness to the skin, and the wings were meaty (I can't recommend the kind of wings that remind you of a chicken- version of Kate Moss). My only concern at Chuck E. Cheese is that they have this system that I guess is supposed to assuage you from worrying that your child could be abducted from the premises. As you enter, each member of your family/party gets stamped with number in fluorescent ink. As you leave, the employee checks to see that the child's number and the adult's number match. I've never been too convinced that the employee (who is usually a teenager) shows due diligence in the extremely important job of making sure a child does not leave with the wrong person. It goes without saying that delicious chicken wings would do very little to console you if you had a missing child. read more

I like this one because it is clean and the workers seemed organized more than the other ones I have been to before. They seem to give me a feeling they care I would say. read more

I really love this Chuck e cheese. Very friendly staff and very helful! My orders are always perfect.

The environment at Chuck E Cheese is repugnant. This specific Chuck E Cheese is grubby. When my cousin and I went on the slide,(went just for fun to remember the old days) it was full of pee, dust, and mold. Also they have horrible service. They take so long to serve your food. We came there around 8:00pm ,and we ordered at 8:10 ish. So we sat down and waited for our order. Then we finally got our pizza. By this time, it was already 9:30! Second, the employees are discourteous.(The rest of the paragraph is related to the 2nd paragraph, and how the employees are rude). But, in between we asked if our order was ready, but it took a long time to ask because the employees were being rude by ignoring us when we asked! Lastly, some games don't even work! My cousin and I tried to play a couple games and they didn't even work! Also we asked to get our coins back because the game wasn't working, but they didn't give us our coins back! I truly don't recommend going to this particular Chuck E Cheese. read more

We went on the Sunday before Presidents Day, expecting to find a full house. However, the service at this particular Chuck E Cheese was terrible. The girl working at the register was super slow, it took an hour for our food to be ready and they got our order wrong. The only reason I gave them two stars instead of one is because the store manager had them prepare our food again and gave me all of our money back. We will not return to this Chuck E Cheese. read more

Close to home love this place plus my kids can run around for hours like mad people.

My 6 year old got his play card stolen after buying it (had it about 3 minutes) we went back to the counter to try and get it reimbursed. Nope couldn't help us, recorded video, manager said we couldn't record. Said where does it say we cannot record a video? He said you want me to call security? I said go ahead! He comes back and gives us a phone number to call to complain. No security haha, but said couldn't help us with the stolen card. Card had about $5 bucks on it LOL. Talk about customer satisfaction wow will never come back here and will post the video on YouTube. read more

Realllllly bad experience tonight, I took my sons here for a special mommy son date, the place was extremely overcrowded, tables had not been cleaned, No place to sit, salad bar was messy, chicken and fries was undercooked and soggy with oil...waaaaay overpriced for freezer food. I bought a play pass with 120 plays for $30 and split it on two play passes for each of my sons, one was stolen after his second play I saw a man sit his son down next to my son and casually walk off with it and when I asked him if he had found a play pass he checked his sons pockets and looked at me like I was crazy...I told the cashier and she said there was nothing they could do about it. We ended up using my other sons existing plays, giving the tickets away and leaving very disappointed. Long story short what was supposed to be a special night turned into a nightmare. Waste of money. Save your sanity and go someplace else. read more

My daughter's phone was stolen at Chuck e Cheese today. The most upsetting part of this is the lack of compassion and help from the management staff. Needless to say we will not be coming back EVER to this establishment. Shame on you Chuck e Cheese. read more

Went to a birthday party, the place is too overcrowded. The music or whatever is playing is annoying and too loud. Definitely cannot have a conversation. Pizza was mediocre. Overrated! read more

Came here for a children's birthday party. Went home with food poisoning from the salad bar. It wasn't just me but everyone that was there.

it was so fun but service was a little long tbh sorry if u think that is a bad thing but the games are so cool because u guys added new games and also u guys need to add more new game but I give it a 4 star review read more

Worst service, games never gave tickets called manager 3 times, when he finally came out, his name is Richard by the way, he blamed the kids for breaking the machines, argued with me, I asked him to stop talking to me he said I can talk anytime I want, I told him just give me the tickets or my money back, he called me rude. He was full of excuses,Never coming here again one of the worst experiences worst service I've ever gotten read more

I've been to this ChuckECheese so many times with my kids in which I had less than average service.... until today! Enrique & Julio are awesome! Our token got stuck in a machine & Enrique responded quickly & was very willing to help (which usually takes forever for someone to help). When my kids were choosing their prizes, Julio was very patient with them (usually the employees are disgruntled & are very obvious they want you to hurry up). Both of them were very professional & you can tell they actually wanted to help (which is rarely seen these days). I hope both are there when I come back! Thanks guys! read more

This is sad, that I have to write this review.. because I thoroughly enjoyed this Chuck E. Cheese a lot more than in my own area of living & tonight, had to of been one of the worst nights and team parties I have ever had! Everything just seemed so disorganized. We ordered pizza as soon as we got there, earlier than our team party time, we didn't get our pizza for OVER an hour... there was so many mix ups with paying and cards not working, half the machines weren't working, they changed a lot of games, and took out games we always look forward to playing. It was just an absolute disaster and whenever I'd walk up to the counter to issue a problem, it seemed like they didn't even want to deal with it- they kept making faces and getting upset, when I just wanted everything correctly given that we PAID for! Normally I wouldn't rant about this or put a company on blast but I am beyond disappointed. Who knows if we'll be coming back to Cerritos or not. ‍ read more

I planned a last minute party and walked in with no expectations of service but to my surprise Davion was the best. He made my entire party and I feel great. I'm really happy that I choose Cerritos. Davion really catered to us and made our experience great. Chuck E was super friendly and fun. He was dancing non stop. I will def come back to this location because of Davion! Thank u! read more

Brought the kids for dinner last week. The first two games the kids chose were not working - told an employee - they didn't bother refunding the credits. Food took forever to come out. I added 75 credits to my daughters card - she used it for 6 games before we sat down to eat. She left her card on our table with her doll when we went to re-fill our drinks & less than 2 minutes later it was gone. I asked an employee if there was anything they could do about it since I had my receipt & had proof I had just loaded the card & she said no. I asked to speak to the manager & the employee walked to the back, came back less than a minute later & said the manager was busy but that she told her that there was nothing she could do about it, & that stuff like that happens all the time so too bad. The employees have no clue about customer service. read more

It's cleaner compare to other CEC location. Good service and lots of parking. Make sure you come here on weekdays. Less ppl!

Will never set foot in this place again after coming at least 2 days a week for over a year!! My son loves this place and I usually spend $30 at a time to keep him happy however on this visit it was busy and the service was the worst ever! I ordered my usual and the not so friendly cashier gave me plates without a salad plate I assumed they may have ran out so went about making my salad only to have a very rude teenager come up and say you can't have salad unless you pay for it which I already did. I say I did she just rang me up and didn't provide the other plate she then reaches over and snatches the salad I had made out of my hands. I ask for a manager who then attends to everyone but myself for over 5 minutes than says well I'm sorry. They will no longer get a dime of my money! read more

Overall, food was great. Yet, I didn't really like the service there. The man who delivered our food to our table had such a negative attitude. read more

I guess you can't expect good pizza at Chuck E. Cheese. We had a pepperoni pizza and a cheese pizza. Nothing special. It left a bad taste in my mouth afterwards. My younger grandkids must be getting too old for Chuck E. Cheese, as I had to encourage them to spend their coins and wrap it up. Noise level is intense. Service was good. No problem with parking. read more

A Surprising Place for Adults Adults are always reminded to act and think like one; No more embarrassing childish behaviors. They tend to avoid having fun from playing video games and acting crazy like a bratty nine-year old. Their fun is limited to watching sports, playing poker with friends, and going out with friends once in a while. They need to act this way so their children will take them seriously at home and get respect from fellow adults at work. But like everyone else, they do have an inner child that they need to let loose from time to time. And there is no other place than inside a Chuck E. Cheese's restaurant because of what this restaurant has to offer for a fair price. The Chuck E. Cheese in Cerritos, California is a wonderful place for parents and kids of all ages to go crazy on food and games. It is a restaurant that specializes in pizza, but also offers finger foods, sandwiches, a salad bar and unlimited soda refills. Their pizza is made to order and the prize is competitive among other pizza restaurants. The taste is very delicious coming hot from the pizza oven. Their finger foods consist mainly of buffalo chicken wings, freshly cut carrots and celery with ranch dressing dip. The chicken wings can be regular or boneless. They also serve a salad bar. The salad bar consists of freshly prepared lettuce (iceberg and romaine), spinach, grated cheese, beans, boiled eggs, ham, nuts, and different kinds of salad dressings. Finally, Chucky E. Cheese's has great coupon deals from their website or Sunday's newspaper for which a costumer can get a large pizza, four soft drinks, and a hundred tokens for just thirty dollars. For some family theme restaurants, it always matter to parents to have a sense of security. Chuck E. Cheese's is the only known family restaurant that has a child abduction or loss prevention program. Boomers, Shakey's, and Gameworks restaurants do not have what Chuck E. Cheese's is implementing when it comes to child security. Upon entering the restaurant, there is always a staff member waiting by the entrance ready to stamp the hands of the parents and their children. They cannot see these stamps because the facility uses a special type of ink to make it invisible. It is only visible using specialized lighting. It is their way of tagging the parents with their kids. The children cannot exit the premises without the adult they came in with. The staffs are adamant about matching the stamped numbers to make sure the children goes out with their own parents. It helps put an ease on each parents' minds knowing their kids are safe within the walls of Chuck E. Cheese's. They can sit down, relax, and let their kids play all around without worrying where to find them. They can also play some games and not be concerned about their children's current location. Their children can be at the other side of the restaurant, out of sight and be alright with it. The last reason parents love this family oriented restaurant is the entertainment. Their arcade games are cheaper in comparison to other restaurants with games. Only one token plays all the games. That is only twenty five cents compare to other facilities which charge an average of one dollar per game. Families can also save a lot of money if they use their coupons. They can buy sixty tokens for fifteen dollars and get twenty tokens free. Chuck E. Cheese's games are not just arcades. They also have games that give out tickets. The adults can enjoy playing the basketball and football games which gives out a lot of tickets when the jackpot is hit. Children scream with delight every time they witness many tickets coming out from the ticket slot. They have a machine now that count tickets and then give a voucher, which can be used to redeem prizes on the redemption boot. Most kids' eyes grow looking at the prize desk deciding which prize to get. Sometimes, there are staffs willing to give prizes way below the ticket number just to satisfy the children. Chuck E. Cheese's is a cool place for adults to be a kid again. The restaurant is family oriented. They have good food, security, and entertainment. Parents do not have to spend a fortune to have good time and explore the kid inside them. read more

This review is for the "buffet" not worth it at all yes its only $6 ,what else can i expect for that price.Well the sign out side for the "buffet" says pizza and salad beware when they mean salad is just the actual lettuce and dressing.It should not be considered a buffet. First of all they dont have enough pizza for all the paying clients you litterally have to wait make line to wait for the pizza to get out . Once its out if your not in that crowd waiting for the pizza good luck finding atleast one piece of pizza left.The location is very dirty but yet again i havent been to any other chuck e chesse that is actually clean.And ofcourse it doesnt fail every chuck e chesse that have gobe to all the employees look like theydont want to be there, withthe exception of the lady that is there to place the stamps she at least greeted us, but other than that every employee looks miserable.Not worth your $6 for the "buffet" (dont really think it should be named a buffet cause last i remembered a buffet has food you can actually eat here you have to wait for them to get pizzas out and see if you get lucky to at least get a piece and the salad wow that was just horrible the lettuce and bottles of dressings). read more

This is the closest chuck-e-cheese to our house, so I have no choice but to frequent this. My son is a huge chuck-e-cheese fan. My ultimate problem here is this. For two times in a row, My kids went out with people that didn't get them in. Which is a major deal since they are supposed to do the whole stamping in to avoid getting your kid abducted. The first time, my son went to my aunt and they went out together. I was surprised they let him out with her. Even though they got in hours apart of each other. On my visit tonight, I went in with my son. My husband parked the car and got in 10 minutes after with my baby. I remembered the incident I had and took the lady checking the stamps to a test. I went out with the baby and my husband with my son. We all got out without issues. My son and my husband clearly did not have matching stamps but they were let out no questions asked. The reason I am reviewing is to warn other parents to not let their young kids run around unattended. I know other parents who think that they're kids are safe because of the stamping thing, but they are not. Another issue I had was, I asked one of the counter guys for forks and knives, he touched the utensils with his bare hands after handing out money and tokens. This is so unsanitary. That means something we put in our mouths was touched by hands with germs from tokens and money. Lastly, the food came in waaay too late. Granted tonight was a busy night, they should be prepared for fund-raising events like this. read more