1 star on the service- VERY DISAPPOINTED!first this ever happened here but the salad is always great.
This evening 11/28 I walked into chopt at 9:05 (reason why I know what time it was because I checked the door then my phone to make sure they weren't closed) which they weren't because they close at 9:30 mon-fri. Anyway, I proceed to walk in (as I walk in all 4 workers looked at each other and looked down) not 1 person, starting with the lady at the register looked at me to greet me. Ok, no problem. I wait in line(already know what I'm getting because I get the same thing all the time) and AGAIN, no "hiii" or "ill be right with you" from any of the 3 workers behind the counter at this point. This caucaion girl threw the avacado dish into the proper spot and unwrapped it. So, im standing there for about 7 min. Now and one lady with very short short hair and a working hat on FINALLY said hi I'm sorry ill be right with you as she's sweeping and really the only one working(while the Caucasian young girl was I'm assuming teaching the young africsnAmerican young boy how to make a salad- which neither one looked up to say hi) so as she said hi I said "wow, thanks for actually acknowledging me". So, that lady with the very short hair was very apologetic and couldn't say it enough, while the other girl started throwing cups around and walking around like she was offended. Time to chop my salad- the young boy finallyyyyy said hey how are you? I said fine thanks. As I proceed to the counter to pay, my ticket was underneath my salad and the cashier (very rude African American young girl) who you can clearly tell didn't want to work as neither one of the workers did, waited for me to pick up my salad so she can grab the ticket. When I say grab- like snatched it from the counter. Asked me if I wanted bread, utensils, etc I said nope. Then asked if I had change for the bill I gave her, I also said nope! She gave me back my change and said bye and walked off in the other room behind her. It was now 9:15. I love coming to chopt- but being an owner myself of a hair salon where you need to "service & greet" your customer, im appalled on how they treated, or actually didn't treat me. OHHHHH, also, a guy walks out from the back kitchen area with a clip board funky haircut(I'm assuming is some type of manager?) Although didn't seem like 1 whatsoever walks out with his head down, hand on his head acted just like the workers that didn't greet me or (at this point) there was a guy behind me- nothing. Hopefully the manager above THAT guy could teach these young kids how to work, or at least put a fake face on while a customer walks threw the door, at least for the price we pay for these salads, jeez! read more