I have been to the Chophouse twice now, and while I think the menu provides a little something for everyone and the food is good, their service, from the hostess to the servers to the managers, leave a lot to be desired. On my most recent visit, a birthday dinner that included a party of 5, my family arrived 15 minutes before our 5pm reservation. As we stood at the hostess stand and witnessed an almost empty dining room floor with plenty of staff milling about, we were told, "You need to wait so our servers have a chance to catch up." I have to say the response was a real head scratcher. What I wanted to say in response to the matter of fact hostess was, "Catch up on what, gossip?" First, no employee was running around, closing the rings on a fitness tracker at 4:45pm. Second , if you've ever been to the facility, even before it was the Chophouse, the basic layout hasn't changed. There's a very small foyer at the entry point. Short of making yourself part of the wall decor, asking a party of 5, with a reservation, to wait when there are plenty of empty tables in the dining room shows very poor situational awareness. Did I also mention that it was pouring rain at the time? We just wanted to sit, take off our wet coats, and warm up, away from the cold entry area. The evening didn't improve much after we were seated, not a minute before 5pm. The dining room isn't very big. It's not the Sizzler, where acres of seating options await any hot bar, salad bar, or dessert bar grazer. There are a few booths by the windows and maybe 10-12 tables in front of the kitchen. My point is that there were plenty of staff people standing by the kitchen and talking amongst themselves to service even a full restaurant. When I see staff people standing around while I'm waiting 5-10 minutes for someone to greet me and take my drink order, I start to seriously question whether or not the establishment actually wants my business. I don't care if my assigned server is otherwise occupied. Someone, even if it's a hostess or manager, can take and / or fill a drink order and get some bread on the table. While I'm on the subject, one of my biggest pet peeves at a restaurant is drink refills. Unless I'm consuming a beverage like I'm taking part in a frat house drinking game, I should never have to ask a server for a refill while I'm dining out. This was one of those times where my family had to constantly look for our server, then ask for refills, boxes, and a check. My wife ordered a steak. She likes her red meat served red, but she usually orders it cooked medium. Her logic is that most people order steak medium, the cooks are used to cooking most steaks medium, and while she prefers more red on the inside than pink, either is better than well done and brown. Her steak came out practically well done, with very little pinkish color in the center. My wife is not one to complain or to send food back to the kitchen. She would have eaten the steak without saying a word, but since our server actually took the initiative to ask about the steak without a prompt, my wife responded that her steak was way overcooked. When a steak has to be recooked, not only are you sitting, helpless, hungry, and without a meal, you're watching the rest of your party eat their meals, and and some point, the rest of your party will sit and watch you eat your meal, long after they've finished eating. A situation like that makes for a very disjointed, and awkward, social and dining experience. The manager returned in about 10 minutes with another steak. She apologized for the inconvenience, but then she walked away. My family and I aren't freeloaders and aren't looking for excuses to enjoy an entire meal without paying. A replacement item as quickly as possible and an apology are a great start to solving a problem with the meal, but there has to be something more. Offer my wife a drink, offer her a dessert, or offer to compensate her meal. If you provide a good cocktail or dessert, the recipient is likely to share it with the rest of the table, and suddenly we're all eating, drinking, socializing, together, at the same time, and the evening is back on track. We didn't leave hungry, but we also didn't leave satisfied. When you go to a nicer restaurant, sometimes the server will ask, "Are you celebrating a special occasion?" I'm not one to embarrass a person with a sombrero, whip cream on their face, or a show tune, but it's nice when a restaurant employee wishes you a happy birthday and thanks you for celebrating with them. That level of service and attention to detail costs nothing. Would I go back to the Chophouse? Probably, but when I spend more than $100 on a meal, without tip, I expect a lot more in the way of service. It all starts at the top. If the manager isn't going above and beyond, the employees certainly won't either. read more

I've been here a few times, and every time I leave with the same feeling, which is "Meh". The food is good, not great. The service is good, and I like the location. But the prices are a little high for what you get. Yesterday evening I got a ribeye with asparagus and a side salad and it ran me $26 before taxes and tip. It's not like it was a huge cut of meat, either. And I think they were trying to save money on asparagus, I got all of five spears and they weren't thick or anything special. If you are craving a steak and don't like chains, then this is the place for you. Literally--it's the only choice that Kannapolis offers. And it kind of shows... read more

We each had the 8oz salmon and it was probably the best salmon I have ever eaten. Cooked perfectly with a smoked flavor. Our server Martin was very helpful and friendly. I was pleased with the overall price for what we got in quantity and quality. If there was anything needing improvement the onion rings could stand to be seasoned they tasted frozen and fried. We will definitely be making another trip back. read more

Chophouse 101 - American Near Me - Kannapolis, North Carolina

Took my friend here for his birthday since he has been raving about this place for a week. This place did NOT disappoint. We had an awesome waiter- Martin. He greeted us asked us if it was our first time and got us waters. I ordered a Mojito and it came out amazing. They didn't have Prime Rib and I was sad about that but I ended up getting the ribeye and I was impressed. My friend got the ribeye as well. I don't know what their secret is but they know how to make potatoes right in every way. I got a baked potato, my friend got mashed and they were both heavenly. Martin said his favorite were the fries. We both got our steaks medium rare, they were cooked a little differently though... nothing I was disappointed with. To top it all off we got the cheesecake and I'm so glad we did. It was delish. No photo because we devoured it as soon as it came out... sorry about that. We went on a Monday and I thought it got pretty busy for a Monday night... meaning that all negative reviews aside the food is good and people keep coming back. One of them being me! Martin we will be back to see you! read more

Chophouse 101 - Ribeye, asparagus, baked potato, mojito - American Near Me - Kannapolis, North Carolina

Food was delicious! Decided to go again the next day! Salmon was great and service was excellent

We had tickets to the Cannonballers game, so we decided to eat somewhere close by and this was perfect. They seated our party of 7 with no issues and the whole time we were there I never saw a wait longer than 5 minutes. Our waiter was Martin and he was extremely attentive to our needs. Everything we ate was delicious. We got the loaded fries with steak and the steak was cooked perfectly. The kids meals were devoured, My 101 pasta with shrimp was sooo good and I got a Carolina cocktail that hit the spot. We will definitely be back. read more

I made my first trip to the Chophouse last night. I was impressed. I will return someday to enjoy it again. The service was the "star" of the night. Our server, Jamie, made sure that our large party wanted for nothing the entire night. We were celebrating my daughter's birthday and were a party of twelve. Jamie kept our drinks filled. She kept our cocktail orders filled. She brought us salt, pepper, a side of honey mustard, a side of ranch, butter, sour cream, etc. We felt pampered. The food was good. I got a half rack of ribs that were properly cooked and nicely seasoned. The side Caesar salad was delicious. Our entire table enjoyed their food. Our orders came out correctly the first time. Our food arrived quickly after we ordered. The restaurant is decorated nicely and has a cool vibe. The atmosphere is pleasant. The dining area was spotlessly clean. They have a 98.5 sanitation grade. read more

See all

Amazing service and beautiful building. Plus the food was to die for. Get the prime rib. It comes at a cost but it is well well worth it. If you enjoy a sweet adult beverage I suggest their Raspberry Lemon Drop. read more

Good serve fast and portion is big. Serve is good. Located small town of NC. Really busy during Tuesday lunch

This is a great restaurant in newly restored downtown Kannapolis. Decor is elegant, food is very good and prices are quite reasonable. Full menu available for lunch and dinner. Several sandwich specials available for linch. Sirloin steak is flavorful, and perfectly cooked. Sides include salad and a great loaded potato. Rib Dip Sandwich is great. Beef is tender and flavorful. Served with cheese and caramelized onions. Side salad was fresh. Variety of greens. House made dressing was great . Chose a modified thousand islands. Had a bit of tang. Server was warm and friendly. Service was quick, and attentive (without being bothersome). Sandwich was $10. 9 oz filet priced at $27 and includes two sides. I highly recommend the ChopHouse 101 and will be back. read more

I've only had this food one time, but it was good and affordable. Amazing service & the restaurant itself is cute.

My experience with Chop house was not good. The prime rib sandwich was more fat then anything else, could not eat after first bite. Chuncks of fat was the majority of the sandwich. No flavor whatsoever. The sweet potato fries where soaked in grease and not edible. Asked for a change to a salad hoping it would be refreshing, tastier but no luck. Salad was not much better. The grilled chicken was thick chunks and tasteless. Sorry to say but, this is not a place I will visit again. read more

Hidden Gem. There is not a lot of food options in downtown Kannapolis. This place is a must go. We had Filets that we cooked perfectly. They had great flavor and the pricing was better than most steak houses. They had a full bar and a good beer selection. We also had two appetizers Shrimp Ceviche and Potato Skins. Both were really good, I would highly recommend the skins. Hit this place up! read more

My wife and I went there on a Sunday. We were seated pretty quickly. The table smelled like it had been wiped with a sour towel. Then we sat there for 15 min being ignored on purpose. I made eye contact with several of the staff and they looked past me. Another "party" (white) of two came in and immediately a waitress appeared at their table. We promptly got up and walked out. The manager said have a nice day. we told her abt the situation. She was very bland and dismissive. Apparently our money was no good to eat there. This was my first and last time eating here. read more

Though a small lunch menu, you will not be disappointed. The portions are huge. We both boxed our meals. Wonderful place if you are waiting to pick your bike up from the shop---or before the baseball game. Stunning decor. Loved our service. read more

Visited this place the other day mid-week. Very clean, stylish interior. The staff was courteous and prompt. All the food tasted fresh & flavorful! Will visit again. read more

See all

Great meal and service. We will be back. We had drinks, appetizer, and entrees, all amazing. Each had a side salad that was just basic, not bad in any way but if you're debating a different side, go ahead. read more

See all

Chris, the manager was our waiter. He took very good care of us. The food was spectacular. Prices are reasonable. The wine list is very good and dessert menu had a fantastic chocolate cake to top off. The end of the meal ambience is very pleasant plenty of room between tables, all in all the pleasant experience and would highly recommend this restaurant. The area is secure next to the ballfield with many other bars and restaurants along the Avenue. read more

Finally hubby and I made our way back here. Love this place. We had New York strip steaks with garlic mashed potatoes and salads. Delicious and great price. Once again, I was too hungry and forgot to take pics. Service is friendly, efficient and quick even with a full house. Will definitely be back read more

Right in the newly renovated downtown area. Within walking distance of public parking. Very nice cozy atmosphere. Service and staff are excellent. Friendly servers, always with a smile. Food is excellent without being crazy pricey. So far have been several times and everything we have had has been delicious. Has become our favorite place for a night out for dinner. read more

Really had a nice meal at this restaurant. It seems to be pretty new. The service in the restaurant was good not great. The server was training another young lady and they both did well. The food was not anything to jump on the table about. We had wings for apps half in the mild sauce and half in the chophouse sauce. The wings were solid. We got our salads the same time as our entrees. I had the prime rib which was average. It lacked any depth of flavor and the au jus lacked flavor as well. My wife had the flounder which she thought was good. Will give then another shot. read more

See all

The ambience , staff and food were all 5 stars. Lauren and Lance were both extremely attentive and made sure we enjoyed our experience the entire time. We had the center cut and NY strip. I didn't take pics and vlog like I should have but this was a great place to dine in. 10/10 recommend read more

Chophouse 101 - American Near Me - Kannapolis, North Carolina

See all

The service, and setting of this restaurant are perfect for an up and coming downtown restaurant. I always have gotten my food on time when picking up and haven't ever had to wait long when I've sat down. However, the food unfortunately is not that great, the steaks clearly come from a good meat supplier, but they're nearly always bland with no taste or seasoning and also hardly ever cooked right. The shrimp is good. I haven't enjoyed much of anything else, I wish they would hire a new chef or spend more time training their cooks, because aside from that the place is great. read more

THIS PLACE...is a breath of fresh air for the downtown district! I LOVE the ambiance, the cleanliness and the service is impeccable! The owners have their hands in the business in a very good way and are attentive...it shows in every aspect of the establishment. AND...THE...FOOD...! Ya gotta try it, words can't do proper justice to it, so GO...& see & experience it for yourself! read more

My husband and I take our members 70 and over there for lunch on Saturday afternoon This was my first time and will not be my last time!! Service and food was great!! read more

Fantastic service. Had the special steak pinwheels and they were yummy. Great draft selection and they actually have a regular pint and a tall pint option. Try the steak but skip the shrimp. Reservations recommended for Saturday night. read more

Chophouse 101 - American Near Me - Kannapolis, North Carolina

See all

We had a great waiter and the food was great and very reasonably priced. We can't wait to go back read more

Chophouse 101 - Nothing left - American Near Me - Kannapolis, North Carolina

First of all, they were definitely friendly hostesses but with no real knowledge about the food , not completely surprising. They were sweet and helpful. Ordered shrimp ceviche at the bar while waiting for a to go order burger. Which interestingly I was told to do with a special "to go girl" and not with the bartender with the rest of my order. Not sure what that was all about but no big deal. So on a no-crowded Thursday night and it took a pretty long time for bartender to glumly take my drink order No big deal. She looks busy. No friendly conversation just took my order and looked down and began to make it. I had to call after her to put my appetizer order in. Shrimp ceviche was awful. This and the burger is probably the main reason I'm writing this review, because somethings just cannot be tolerated. I literally almost spit out the only shrimp I ate Which is interesting because we're not that far from the coast of North Carolina where they have most excellent shrimp. And seafood. This restaurant is trying to be a nice-ish steakhouse. The shrimp clearly off a mass food warehouse truck and maybe on its last day before expiring? Ceviche itself was almost all tomatoes not really very limey and was served with some kind of Cisco tortilla chips that were flavorless The burger Completely flavorless. It's been probably 15 to 20 years since I've had a McDonald's big Mac but that tasted better. Looks like the patty is preformed frozen and this is a place called chophouse. Assumption would be good beef. (Let's start with the fact that the hostess does not even know where the meat/beef is sourced from. Should've been a red flag ) I'll reiterate, flavorless, and tough and chewy. I ordered medium well , it came out well which would not be an issue with good meat. I'm probably safer that I ordered it well. Could not even finish it. My dogs loved it. Asked me what the big deal was. Tired, looking bartender, who took my order and brought me food never once asked me how it was or how my drink was, and couldn't even be bothered to put a napkin under my drink, which was liquidating all over the counter in my lap every time I picked it up. Again, if I was at some sort of fast food restaurant, all this would be par for the course I guess? I was hoping for so much more downtown Kannapolis! Looks like there's another restaurant opening in 2024 so I'll be eager to see how that one does Additionally, mystified by the good reviews of this restaurant. Maybe I just came in an off night? I've lived in small towns enough though, to learn a lot of people either dont know what a good restaurant experience is honestly, or just don't want to be mean because everyone knows each other. read more

The service was good, however the food had no taste. We got ceviche and prime rib dip sandwich. The ceviche had zero citrus taste so we asked for limes and put lots of salt on it. I cut up the shrimp because it comes whole. The prime rib dip sandwich was wicked fatty and zero taste. Now prime rib does have yummy fat, however it was way over the top. This place is almost the only game in town and at least you can eat (which when you're hungry anything is good) They need to step up their game if they want to get repeat business. read more

Good food, good service. Great place for lunch. I will be trying it for dinner with my friends next weekend.

Just had our first meal here. The salads were avg at best. My wife's filet was just ok. I got the ribs which were noted as award winning. They were over cooked and then blackened to the point of being burned. Adding sauce to a bad rack of ribs does work. Terrible. Never once did the waitress ask if our meals were to our liking. She did show concern when I paid the bill but that was a little late and never did she note a manager. I did see the kitchen staff laughing and not paying attention since we were sitting beside their window. I love a good experience but this wasn't one of them. They need a kitchen manager that is engaged. read more

I'm conflicted. I'm not sure if my hopes were just too high or if it just really wasn't all that great. I'll start off with the pros. 1. Our server was super sweet. She was very attentive and quick! 2. The coconut shrimp was super delicious and probably my favorite thing that we ordered. 3. Seating was super spread out and it wasn't loud. We could actually hold a conversation, which was nice. 4. The prices were great, but this is where it gets muddy. For the price it was up to par, but something seemed off. It presents itself as a high end steakhouse. It was far from that, but for the price, it was what you might expect. Cons: 1. Overall, it just missed the mark. We thought maybe it was a little more fine dining than what it actually was. Like they were trying but at the end of the day, it wasn't there. The plates and knives were close the plastic. The steak knife shredded our steaks instead of cutting them, the tables were similar to a plastic coated. It just rode the line of cheap. 2. The drinks were not that great. Our of three mixed drinks, we wouldn't order any of them again. 3. The atmosphere seemed off. Everything was white and black, including the lights having over your table. Bright white Edison bulbs everywhere just set the tone for a weird atmosphere, especially at 10pm. Also, we sat next to the server window, which is where everyone seemed to gather and talk as you can see in the pics. 4. The food was mediocre. Our steaks were cooked to temperature, but had very little seasoning. I should have known when I kept seeing people request A1 sauce. And their "signature sauce" that you can see plated in the photo was very similar to A1 and ketchup mixed together. The Mac n cheese tasted like plain noodles. Not one ounce of seasoning. We opted to skip dessert for these reason. Overall, I think maybe our hopes were set too high. I want there to be nice places to eat close to home but, I just don't feel this is quite it. What we ordered: Cesar salad to start. Porterhouse with baked potato and steamed veggies. Serloin and coconut shrimp with Mac n cheese and loaded potato. Drinks: old fashioned, Long Island and a margarita. Cost: $104 *note, this was Valentine's Day weekend. read more

See all

Love the food and service! My goto place for lunch in the afternoons. Aesthetics and ambiance are not bad at all. read more

Chophouse 101 - a bar with a menu on the counter - American Near Me - Kannapolis, North Carolina

This was not our first dinning experience here, and the first time was outstanding. So we decided to come here to celebrate my husband's birthday, but because of the fly carcasses sitting beside of our table, by the window...it took away greatly from our dinning experience. The food was good the service was great, but the cleanliness of the environment was bad. I did ask for the manager before we walked out the door, and shared with him that I would appreciate him getting those dead flys out of the window, so no other customer would be affected. read more

See all

Great meal. Excellent service with Martin. Good choices and pricing. Will definitely be back!

Great food and service. Really convenient in downtown Kannapolis. Just a little noisy atmosphere.

Pleasantly surprised to find this restaurant. After a spur of the moment Kannapolis, ball field outing with friends, we had dinner at Chophouse 101. Food excellent, prices reasonable, service fantastic!! I will definitely be back and spread the word on this gem. read more

Prices and portion was reasonable, and the flavor was phenomenal, fries are tasty, not greasy. read more

Chophouse 101 - Steak and coconut shrimp asparagus, and fries - American Near Me - Kannapolis, North Carolina

See all

Ambiance, fresh, clean, simple elegance. The service was excellent and professional while still feeling warm and familiar. The food was cooked specifically to order with suggestions few and thoughtful. Overall price reasonable, too! We have already made our next reservations!! read more

Overall, we were not impressed with this restaurant. 3 Chardonnay's we're on the menu, all of which are sold at Wal-mart. The Manhattan served was the smallest I've ever seen. Appetizers were not Chophouse friendly or appealing, typical chain restaurant stuff like nachos and wings. Our silverware was like tin-too flimsy. The steaks we're actually adequate-not amazing but not bad. We did not bother to stay for dessert as everything was just ok-not WOW. Sorry! read more