I tried to have a pair of overalls dry cleaned here for next day pickup and when I came to get them they weren't ready. Apparently they had lost the ticket or misplaced the write up, and I get it that mistakes happen, but the lady had attitude with me when I said that i was there to pickup an order. She was apologetic once she realized they messed up but seriously wth. The guy I dropped them off with was also rude. He asked what the overalls were for and I said I sell them on Etsy. He asked me how much I charged and proceeded to insult me for my prices. I never post reviews but this place really sucks and I will not be going back. read more

If I could give them zero stars I would. I dropped off my bedding to wash, and two pillow cases to wash and add a zipper. They told me it would be ready in like a week to pick it up. It's been almost a month and I've called almost every other day after the date they told me it would be ready to check if it's ready for pickup and they kept telling me I don't know where Julian left them, or it's not ready, or that I just missed Julian. Very unprofessional and annoying. Would not recommend this place if you need something done quickly. read more

I dropped off three of my wife's jackets on a Wednesday and was told they'd be ready the following Wednesday. When I came back to pick them up, I was told they weren't ready and that they were at another location with no real apology, just "come back tomorrow." I couldn't make it the next day, so I returned Friday at 2:30pm, only to find a sign on the door saying they'd be back at 3pm. I came back again on Saturday, and was told the jackets still weren't there and wouldn't be available until Monday afternoon. At that point, I asked for the owner's number. When he called me back, instead of taking responsibility, he was rude and gave excuse after excuse. I explained that I didn't care about the reasons and that, given the inconvenience and poor service, the fee should be waived. That clearly upset him and he refused. He said I had to pay in cash, and even mentioned making a note in their system. It's not about the $27, it's about basic customer service, which was completely lacking. This was a frustrating and unnecessary experience from start to finish. I will never go back, and I'd strongly recommend others think twice before using this cleaners. Take a look at the other reviews, my experience doesn't seem to be an isolated one. read more

For the Newbury Park location: A shout out to Valerie who took care of cleaning a very large rug, 11 x 14'. There were some problematic areas i.e. puppy urine, and Valerie did her very best to improve my rug. She's a joy to do business with. Janine L read more

I've been coming here ever since I moved into the area, but i think it's time to find a new place to go to. The turnaround time from drop to pick up is now over a week with sometimes close to two weeks. Most recently I had a coupon for 30% off. Didn't realize it was supposed to be shown at time of drop off. Hoping they would honor the coupon since i've been a regular customer but they didn't. On to the next. read more

Dropped 2 Shirt's Was Told Friday Here It Is Tuesday No Shirt's Counter Person Did Not Offer Sooner Pick Up Zero Customer Service Won't Be Back read more

I needed to clean a bridesmaid's dress and get it fitted; I wore it once inside but there was a strange stain. Choice 1 Cleaners did an excellent job getting rid of it, and they were professional and polite. Regarding the alterations, I couldn't be happier with the job they did. I went to their other location on Cochran street, and after the first fitting, it still wasn't prefect, but they were happy to fix it, and now it looks great! I'm so excited, and so is the bride. I highly recommend this establishment. read more

Choice 1 Cleaners - Choice 1 Cleaner's Alteration - Dry Cleaning Near Me - Simi Valley, California

They won't give me back my wedding dress and told me they don't have a box. I have called them every other day asking where it is and even went by with my old box and they still didn't want to help me. I am so disappointed with them as I have been going there for years. I even asked if it was lost. They never called me to let me know it was done and ready for pick up. Every call I made was promised with a call back in 15 minutes and "NO CALL BACK" still after 2 and half weeks I have received no call. I will not have to send a legal Certified letter to them and contact the BB about getting no response or what happened to my dress that they won't give it to me. Disappointing and very sad as my wedding dress has been worn by 2 other family members which is why I preserve it! read more

The dry cleaning was fine but a little pricey. Alternation gets 0 stars. They were not ready when they said it will be ready and when it was done the quality was bad. They didn't even see that the stitching was falling apart. Had them redo it but the hemming on the jeans were too thick and unattractive. I would go elsewhere for alterations. read more

This is my first Yelp review ever, so it's a pretty big deal! Taline (spelling?) is THE MOST WONDERFUL woman ever! I have been going there forever a couple of months now, and I've had the best experience ever with her. A couple weeks ago, I brought my 2-year-old daughter with me, and she LOVED the Halloween decorations. There was a specific spooky clock decoration that she talked about the whole way home. She kept saying "tik tok tik tok muahaha" . I just went in yesterday to drop off some items, and I told Taline about the clock and how much my daughter, Charlotte, loved it. She handed it to me and told me to give it to my daughter! She treats her customers and clothes the same way . I bring clothes and comforters for cleaning. They also do a wonderful job at tailoring. I will never go to another cleaners ever! Thank you, Taline!!! You're amazing! read more

Choice 1 Cleaners - Spooky clock - Dry Cleaning Near Me - Simi Valley, California

Originally brought my suit pants in to have the waist extended. After getting the pants back and wearing them to an event, the seam next to the zipper came undone. I took the pants back in to get the seam repaired, a button tightened and the suit dry cleaned. Was quoted a week. My wife came back in a week to pick up the suit and was told "try back next week". I came back the following week and was told "the lady who does alterations has been sick and you suit is not yet ready, but we will call you tonight with a status update". No call. Waited two more weeks (now 4 weeks total) and went in today to pick up my suit. Walked in and was told they are closed (at 4:45pm - apparently they now close at 4:30pm for "summer hours"). Let the woman know I have been waiting 4 weeks for the suit and could she at least check to see if it is available and was told "the system is down, I can't check." So now we are going into week 5 of waiting for a suit based on a mistake their company originally made, 3 trips made in attempt to pick up the suit, and no answers.... Truly ridiculous customer treatment. read more

Anything I bring in whether it is from dry cleaning or alterations it is never, ever done on the day and time they say it will be done! This is my last time using them!!!! read more

I switched to them about 6 months ago after another cleaners ruined one of my black suits...well until I took to Choice 1 and they repaired it and my suit is as good as new!! Teresa is their seamstress and there's no one better!!! I purchased a jacket that I loved except it looked terrible on me. Teresa took it and remade it and I LOVE IT!! I will never go to another place again! Prices are consistent and reasonable. Turn around time reasonable too! The staff is amazing and personable. A few weeks ago I was stuck on a call. The lady saw me on the phone for a while. Finally came out. Took my clothes and gave me thumbs up and away I went. Service levels unheard of in this day and age!! read more

Choice 1 Cleaners - After!!! - Dry Cleaning Near Me - Simi Valley, California

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My clothes were suppose to be ready on Friday and I went to pick it up the day of my trip Monday and they didn't have it!!! I needed the clothes and had to go without. Hopefully they didn't lose them. I'm furious with them. read more

I have been going to Choice 1 Cleaners for over a decade, absolutely hands down the BEST around! I can not say enough & only wish I had written this review years ago! I highly recommended making Choice 1 part of your go to cleaning & mending needs. Now's the time to go through your closets & linens, and get things ready for the new year. You will find no better place than Choice 1 to take care of you. Best people around !!! read more

Jillian was absolutely amazing. She was so friendly and helpful when I needed my item rushed today, not only did she tell me to come right in but they got it done within 15 minutes. This took so much stress off of me to get ready for a big retirement dinner tonight and I could not be more thankful and grateful. I highly recommend using them for all your dry skin cleaning and alteration needs because I know I don't plan on going anywhere else. Thanks again Jillian! read more

Needed some pants hemmed and called on a Saturday. Both locations had a person to take measurements that day. But a five day turnaround. Went back next Thursday, plenty of parking. Three pairs at $15 each was a bit steep, but the pants were neatly done and pressed and on hangers for pick up. read more

The owner is so nice! She was able to help me with my dresses that needed to be hemmed! The price was reasonable! Made me feel very comfortable when I was going through a lot after my dads passing. She even held my dresses after I forgot about them after a year! (Smh at myself). I would give 10 stars if I could!!! Thank you Talin!!! God bless you!!! read more

Claude and his team do an excellent job and are reasonably priced. He is on time every time and take a lot of pride in his work

We used Choice 1 for prom dress alterations. They did an AMAZING job on my daughters dress. 1000% recommend. read more

Choice 1 Cleaners - Dry Cleaning Near Me - Simi Valley, California

A completely family friendly location with incredible prices. The owner cares about her community and it is all too evident in how great she treats us as customers. There's only one place to go get cleaned and altered--that is right here! read more

I had 7 drapery panels altered and pressed at Choice 1 Cleaners. They did an excellent job. Owner/staff and seamstress were very friendly and accommodating. And the price was fair and reasonable. read more

The owner and her assistant are extremely helpful. I've had outfits altered here and bring all my dry cleaning. Any time I need a rush they can accommodate my schedule. So nice to have a great local cleaner!! read more

Always friendly but wow was that expensive. I don't use the cleaners regularly but for $78 I'm going to have to try somewhere else.

Love Choice 1 Cleaners. They are friendly and efficient. Great place for alterations when you need it done in a hurry.

This Cleaner I have been going to their other location for many years. The owners are honest and conscientious. They know their business well. They have taken the time to point out damage and spots that need special attention or treatment in advance. They always try to get my items to me by any deadline I have even if it is a short one. They are just great people who have been "in the business" a long time and know what they are doing. I know my garments are going to be taken care of right! Whether for work or a special occasion this is the place to go for your clothes cleaning and altering needs. read more

My family has been going to choice cleaners for 10 years now, they are the best cleaners that I have ever used. They are so nice, personable, and their prices are very affordable. To walk into a business, and they know who you are, is just amazing. I will never use another cleaners except for choice, if I could rate them 10 stars I would. read more

I am so incredibly impressed with the service at this cleaners! What a breath of fresh air after the inferior Chinese-run cleaner in the corner shut down. This business is the real deal! The owners & staff are all lovely, helpful, & go the extra mile to keep their customers happy. In this day & age, this is an increasing rarity. I want to thank them for the above reasons & very clean & pressed clothes! No need to go any other cleaner now. Just fantastic! read more

Choice 1 Cleaners is a wonderful place for cleaning and alterations. The owner and staff are very friendly and accomodating. And very fair! They go out of their way to welcome and help you. Please, give them a try! They live in Simi Valley and are an important part of our community. You'll be glad that you did! read more

Choice 1 Cleaners is hands down the best dry cleaning service I have ever used! They will take care of any of your dry cleaning needs. I have used them multiple times since they have opened and they have never let me down. I would recommend them to all my family and friends!! read more