Chloe's restaurant has disappointed me beyond belief. I called the restaurant around 6pm and explained that I had a party of 15 people that would be arriving at 9pm. They said, "no problem". We arrived at 9:10pm and were not seated until after 10pm. There was no issue and they were not waiting for any party to leave, they just took forever. Without complaint, we sat down when they told us our table was finally ready.
Once seated, we reviewed the menu and were ready to order. No one approached us to take our orders. We had to flag down our waitress, Shaniqua or Shaquana. When she took our orders she explained that black rice is only served on Sundays. We did not complain and most people requested rice and beans. The waitress also explained that there was no Akra available. Still, we did not complain; we simply adjusted our request.
After placing our orders, Shaniqua/Shaquana came back and said the fish is no longer $25 but now $35 because they only have the big fish left. We said okay to the $10 difference. Shaniqua/Shaquana approaches the table again and says, "there's only two fish left and it has to be fried. There's no more Gro Sel". We asked how come we can't have two fish, one fried and one Gro Sel to accommodate everyone. She explained that they are only making fried fish. She then stated that there is no more rice and peas; there is only white rice. The time is now 11pm.
After waiting in a restaurant for two hours, we thought that it was absurd that we placed orders and now there were multiple restrictions on what we could and could not order. Where were these restrictions when we ordered? The only two things off limits were Akra and Black rice.
It became apparent that the chef did not want to accommodate all of our orders and decided to shorter the menu to make things more convenient for him.
We told Shaniqua/Shaquana that we wanted to speak to a manager. She went to the back area and came back and insanely stated that the manager was "too busy" to come and talk to concerned customers. We were blown away by this response. Collectively, we decided not to dine in at Chloe's lounge.
I spoke with Shaniqua/Shaquana on the side about the reason why the manager would not come and speak with us. Disturbingly, she stated that they were understaffed and the manager was not in the right headspace to speak to anyone right now. I asked her if the manager was not in the right headspace then why would she be at working? More importantly, as a manager? I asked Shaniqua for her name and she said Jaynice but everyone calls her Jay. Isn't it implied in the duties of a manager to deal with concerned customers while dealing with the background issues that the customers can't see? Isn't this the primary question asked on interviews? "How can you handle situations under pressure?"
When you try to support black businesses and more importantly, your own kind, it never goes right. The chef was lazy and simply wanted to give us what he felt like giving us. He, Shaniqua and JaY wanted to manipulate a crowd of 15 people. They provided us with a take it or leave it situation. So we left with the $700-$1000 they would have gotten from our orders.
I wrote this yelp review because I know that the chef, shaniqua, nor Jay Will explain to the owners what took place and they must know. I do not look poorly on the owners; however, their staff is inadequate. They are unprofessional and "are not in the right headspace". I have never been to a restaurant where a manager could not make it to the table. The taste of the food is important, the Dj is important, but what's most important is the customer service. Jay, Shaniqua, the chef should all be fired. I will never visit this place again. read more