Update : you all need mystery shoppers . Stop hiring people who don't want to work !!! Tried to go back - line servers don't speak and then acted like I wasn't standing there. Rubbed his gloves on the counter . I walked out. Not going back read more

Chipotle Mexican Grill - Fajita veggies - Mexican Near Me - Tulsa, Oklahoma

Stopped by Chipotle in Tulsa for a quick bite and left satisfied. The chicken burrito was the highlight--flavorful, juicy, and well-balanced with rice, beans, and all the fixings. What really stood out, though, was the salsa. Fresh, bold, and packed with just the right amount of heat--it tied everything together perfectly. The service was efficient, the ingredients tasted fresh, and the line moved quickly even during lunch. It's a dependable spot when you want something fast but filling. Not quite a five-star experience--seating was a little tight and the atmosphere is pretty standard--but the food definitely hit the mark. Would come back for another round. read more

Love the food but it's usually a dirty location and the staff are more interested in being loud and joking with one another than serving or paying attention. This is the third time I've come to this location and the third time there has been debris on floors and sticky tables. Also the third time the staff interaction has been subpar. Food is always on point though. read more

Takeout was quick, but the corn salsa was frozen. I reported it and I was not compensated in anyway. I found the customer service to be very rude! Maybe someone higher up in the customer service and quality care team cares. The man I chatted with did not care about this food quality issue or my guest experience! Turned me off against this Chipotle and all Chipotles due to online customer support being rude. read more

food while i tend to prefer qdoba between the two burrito bar restaurants near the areas i've lived, the preference is a tossup for me, and i'll still have a taste for chipotle occasionally, depending on what i'm wanting to get in the bowl or burrito, with the chicken and queso being the primary appeals to me from the other restaurant. and while both restaurants offer healthy options for active people, from firsthand experience those on a weightlifting regimen especially. and while the tasty chicken and queso from the alternative can be conducive to quickening muscle recovery, after a heavy weightlifting workout especially, the veggie burrito bowl i tend to get at chipotle is more conducive to carb storage for a workout the next day or muscle recovery after a workout to maintain muscle development while burning any unnecessary fat, with the former option being a goal of the dining experience for me, in preparation for a moderate rep pull workout the following day. for the bowl, i'd asked for cilantro rice, black beans, fajita veggies, corn salsa, and guacamole, all of which were available on the serving line. and while i'm thankful for the heaping dollop of guacamole i'd received, considering that is one of two non meat options of which i know on the serving bar, i'd definitely ask for a free extra scoop of rice on any return visit to balance the generous portion. nonetheless the bowl was still quite delicious, with the guacamole certainly being neither overwhelming nor unwelcome. and the self serve agua fresca drink i'd ordered, of which i mixed the berry flavor and mango flavor, complemented the burrito bowl well. service the service at the topping bar was efficient, with the worker at the base and protein section being kind and polite, and the worker at the finishing section being kind also and straightforward. and lastly, the worker on the register was very polite, and helpful in providing the name of the agua fresca drink when i'd pointed toward the dispenser at the beverage station and said that is the drink i wanted. ambiance the ambiance is definitely indicative of assembly line fast food, though not totally uninviting. and further, i'd saw a friend from coming of lil bro, which added to a good ambiance also. read more

Chipotle Mexican Grill - top imprint, pause, resume - Mexican Near Me - Tulsa, Oklahoma

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Got a big burrito. Employees were courteous and place was clean. I don't know why it's got such a low rating. I'm glad I risked it.

Got to be honest, I love Chipotle. But once in a while the gears jam up and things don't go as smoothly as they should. I always like to order in person when possible so that I can customize the order a little more to my liking than if I order through the app. And some things like Barbacoa quesadillas can only be ordered via the app. So today I'm doing a combination ordering a quesadilla through the app and then going to pick that up and then order my Chicken bowl. The ingredients always seem to be very fresh and the service is always great at this particular chipotle. However today I experienced several issues. The ice machine was not working in the Soda machine and the Coke Zero I poured out of the machine had no fizz at all... It was flat as a pancake. The food was good but the inconveniences make me deduct a couple stars from my review. read more

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UPDATE: When I attempted to follow the directions in the restaurant response, the website refused my information. BEWARE, PEOPLE. The hours are good...open before lunch until after 9pm. Lots of parking, if you need that, likely serving the local neighborhood. HOWEVER, this is corporate food at its worst: very young people are running the line, and they clearly have little idea about what it takes to serve. Except for the first person (a delightful young lady), every other person was slow and sloppy. I asked for a sample size of the new protein (chicken al pastor) to take with me (in addition to the steak burrito bowl I ordered), and I was charged $4.20 FOR THE SAMPLE. I was NOT informed of the upcharge. Since there was a line forming behind me, I did not mention it in the store (ALWAYS GET YOUR RECEIPT, FOLKS). I was in a time-crunch to get home, but as soon as I did, I called. I have been trying to reach a human being in the store and at headquarters, and AI is in charge of everything. No one has been available to answer the phone at the store. Given this, please go ahead and shop local until this brand can get its act together. read more

Chipotle Mexican Grill - NOT $4.20 worth of food. - Mexican Near Me - Tulsa, Oklahoma

Love chipotle and the food but the service tonight at the Owasso, OK location was so disappointing. I happened to look up at the worker right as she was making a "funny face" about me. She then proceeded to look at her what looked to be manager and made another face. We made eye contact multiple times after that and proceeded to whisper to her coworker. Makes me uncomfortable and not want to go back to this location :( I wish they were professional. read more

I got a chicken bowl and chips and guacamole let me tell you the chicken was hard and the salsa was frozen I bit into a big chunk of ice I was not happy so the then got the chips and guacamole out of the bag and the guacamole was brown and the chips are stale I spent $15 :00 on the meal and is sucks so don't go there and waste your money I went there it was close to hospital I do not recommend don't waste your money it is shit after texting someone in corporate thay tell me sorry and that that will let the team know that did not make it better thay should have said here let me return your money and give you a gift card for you can return and try our food again but no so once again it's a waste of time don't go there if you look at all the reviews you know I am not lying the is the worst chipotle 51st St., Cherry st read more

Employees are extremely rude and short with you for no reason. This particular location is extremely dirty as well

Ordered in the app. Pickup time was 12:20. I got there early and so I didn't mind waiting. There was about 9 people working and a steady stream of people coming in. I think they were also getting a catering order ready. 12:20 came and went and nothing l. At about 12:25 it said my order was ready to be picked up, but as I watched no one had made anything from my order. Only 3 of the six of seven people on the lines were actually making anything. After I pointed out the app says my order is ready they looked and found my ticket, it hadn't been started yet. It was another 10 minutes of waiting and watching nothing happen with my order. Then someone went through and made it in about two minutes. I guess I should avoid the app. As I went to grab the order, I was asked what my name was, as if I hadn't been there watching and waiting for 20 minutes. I had a honey chipotle sauce on the side that I wanted my son it try. Of course that didn't make it in the bag. I really don't think I'll be back. read more

The service here is OK! They do a good job with getting everything in the food, and listening to the customers - they just aren't very friendly. Do yourselves a favor and get the juice they have on the bottom shelf! It's like banana mango & some other flavor. They're so good!!! read more

Chipotle Mexican Grill - Cleanish lobby - Mexican Near Me - Tulsa, Oklahoma

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I ordered a burrito using the mobile order system and went to pick it up. I grabbed my correct bag off the shelf that said my name (which is not a common name). I got to my job and started eating my burrito and it's completely wrong. The protein was wrong, the beans were wrong, and the salsa was wrong. Im a reasonable person. If 1 thing was wrong I would have said whatever and moved on with my day. 3 things wrong? either they put the wrong sticker on the wrong bag or they substituted 3 things which both are not great. I should have gotten at least someone saying sorry we had to sub items. Im a vegetarian and my burrito had chicken on it. It sucked. I didn't have time to go get lunch elsewhere. So please take the item to confirm the food matches the order on the sticker. Or please tell someone if you have to completely change the order. read more

I come in here every week and all of the staff are amazing!!! Lauren and Tony in particular are always amazing! I would like to see credit card tipping for patrons that come in as I rarely have cash and would like to show my appreciation to the staff. read more

This cherry street location continues to struggle. Even under mgmt they constantly run out of multiple types of meat, cheese, guac, vegetables even straws and napkins. You're lucky if the soda machine is working. And this isn't just at the end of the night. Sometimes I go here for lunch and they're just out of chicken and steak which is mind blowing. If I was the owner I would most definitely be wanting to know about these ridiculous issues. Someone does not know how to do inventory and or order the correct amounts of not only food but plastic wear, straws and napkins. And if you order ahead on the app you better have no plans in the near future. I gave up on that years ago. I wish someone else would open a chipotle around Tulsa University. They would kill it and cherry street would shut down. The food tasting good is the only thing keeping the lights on but unfortunately half the time they don't even have their normal selection of items. DO BETTER CHIPOTLE read more

This place.... This particular location is a total shit show. Been there twice to just simply pickup an online order (tipped them online and everything) and when I get there is total chaos, or literary nothing is being done. I placed my order on line around 11am, gave them ample time for it to be ready... only to get there and be shouted at (at 11:30) that "they're not open yet"!! ...oh, & my food isn't ready yet. It's ridiculous and I will never be back. It's a simple bowl with rice and guac, for Pete's sake. I'll make sure to not run out of the house without my lunch in the future. read more

Disappointed to get home and see that I was served less than half a bowl of queso. It's also frustrating to "be out of chips" at 7pm. What a rip off. read more

Chipotle Mexican Grill - Large Chips and Large Queso - Mexican Near Me - Tulsa, Oklahoma

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I like the food but this particular location was really have a problem with cleanliness. All the tables were dirty, drinks and napkins/utensils area was dirty and the service area where they make the food was completely littered with debris, not a great look. Had to repeat myself several times with what I wanted for my order, which is fine, but honestly the front person seemed over worked/tired/over it and on autopilot. Maybe rotate and give the worker a break, they seem completely checked out. The cashier was energetic and nice. read more

That Lauren manager is such a bitch. She denied me service because my burrito was "To big for her to roll". And Management is terrible to their employees. read more

So let me first give a shout Out to Lauren and the crew and give a big Thank You. for filling this empty belly lol. Ok now I'm coming all the way from 51st and Lewis area and gotta get to work so I'm zipping down 75 and jumped a curve or two lol Ha kidding btw. But I make it to the Cherry Street Chipotle just minutes away from closing but let me tell you it was like walking in at opening when I speak of the freshness. Was greeted as I walked in and was asked what could i get ya tonight? The food was ready and let me say as I take another bite but everything was freshly made and have worked in the food service I know how that last few minutes before closing can make a huge difference when boy howdy a crowd of 20 come walking in. FRESH YALL!!!! But Ms. Lauren and her crew took care of me with the awesome customer service and people skills I appreciate that. . You all are amazing and set an outstanding standard and much appreciated. So folks to this after all that but come on in and see Lauren and crew and let them fix you up an amazing bowl or mmm Burrito which ever... it will be so good Ok ttyl Bye Terry S. read more

I go to this chipotle frequently at lunchtime since I work near downtown. 90% of the time I get the veggie bowl and most of the time it's great. There have been times when I waited at extra 20 min for my online order but today it was ready. My issue and why I am posting is because there was a piece of meat in my veggie bowl. I am not a strict vegetarian but I have been reducing my animal consumption. If I were a vegetarian then this would have sent me over the edge. I think the employees making the orders need to be extremely careful with this. My sister is vegetarian and I would not recommend her going there due to this happening. read more

Chipotle Mexican Grill - Veggie bowl with piece of meat - Mexican Near Me - Tulsa, Oklahoma

One of the worst Chipotle's in the area. They charged me for extra chicken when I ordered one steak bowl and one chicken bowl. They then proceed to charge me again for the chicken bowl (which is fine, but at least be upfront and acknowledge that you overcharged for the first bowl). Out of all the Chipotle's in the Tulsa area, this Chipotle really skimps on portions. Just drive the extra miles and go to another facility. read more

when I went to the Chipotle, it was a lady who I asked for steak and she put chicken on my burrito she didn't follow instructions and had gotten annoyed when i told her that's not what i wanted read more

This is my favorite Chipotle location! Lauren is always so welcoming and helpful. My orders are always prepared in a timely manner and are accurate. The restaurant is always clean and I appreciate the atmosphere. read more

Poor customer service, the employee attending my party was rude to our 11yr old girl who hadn't done anything to provoke her.

They messed up my order once again.... I ordered a steak burrito and they gave me a veggie one. I am very mad.

I used to be a huge fan of Chipotle. I feel like the quality of the food and service has declined significantly. I was near a Chipotle on my way home and thought why not give it another try. Still unsatisfying. I'm never greeted or spoken too while they make my food. The staff seems very careless. I asked for white rice and quickly found out the rice was mushy and flavorless. The queso was cold and I didn't even bother with the disgustingly dark brown guacamole that they charge entirely to much for. Didn't look appealing at all. You'd think for as much as they charge extra for it, it would at least be fresh. I was highly disappointed. ' I just miss the way Chipotle used to be! read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Tulsa, Oklahoma

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Lauren always provides a very welcoming experience any time I come in. She also makes the best quesadillas!

Both the food and service at this chipotle is amazing. It is one of the busiest locations but never feels like it. All staff and management are attentive and friendly. Lauren specifically goes above and beyond to meet the needs of guests. read more

I experienced terrible service from the managers for a an order that was SUPPOSED TO BE delivered, but I was not told until that day that I had to come pick it up even though I spoke with their catering manager 4 days prior over the phone and she never once clarified that they wouldn't be able to deliver. When I came in to pick up my order, they did not start working in it until the time that appeared on the receipt that it was supposed to be pick up at. On top of everything, I was late due to the fact that they did not have my order together, the manager never once came to clear all of the mis-communication up and he still made me pay extra to add more chips and queso to my order. I had an order for 25ppl and they gave me 3 large bags of chips.....for an order of 25ppl. And I still had to pay extra for that. Overall, I thought the managers did a poor job at communicating and for their customer service. read more

I often purchase lunch at this location. I noticed that the potion size is getting smaller and smaller. It doesn't look like anything on Chipotle app pictures. It cost more for less food. read more

Chipotle Mexican Grill - Chipotle Carnitas Burrito Bowl - Mexican Near Me - Tulsa, Oklahoma

This chipotle is disgusting. Everyone is rude who works there and doesn't care about you or your food. If I could give it a negative point I would. I'm surprised I didn't get food poisoning. read more

I finally went back and I got chips that tasted like they were three days old. I spent $12 for chips, guacamol, and 1 taco and the chips were stale. so, now I won't be back. read more

Who ever picked up the phone Tuesday night tried to pick a fight with me over forgotten items they called themselves "A manager and that they didn't care if they were a manager they would be right outside waiting for me" this is not how a so called manager should be acting. read more

By far the worst chipotle experience not once, or twice, but three times I've come here and they always treat customers like garbage and are more focused on completing to go orders rather then help the people in store. You'll watch as they scrape up the last of something for a DoorDash order and by the time it's your turn they'll be all out and will have to wait. And not to mention the employees are so rude and treat you like scum. Literally go anywhere else to spend $50 on mediocre texmex read more

What is this? A bag of chips... with no chips. I feel like they could maybe take a second to add another scoop or two to their bags. Especially with an extra charge. read more

WORST. CHIPOTLE. EVER. The people who make the online orders don't care at all, I have gotten orders that were missing multiple things, or had things in them I didn't order, specifically LONG BLACK HAIR, and mine is short and brown. The employees are so rude, I had a free entree in my points today but I'd never redeemed in store before, the lady at the register acted like I was asking her to scale Mount Everest when I asked for help, she was so unhelpful that I ended up paying when I didn't have to just so I didn't hold up the line. Especially for where they're located, this store needs to do better. read more

Ordered food Sunday at 1045 am wasn't ready until 1120 when I get home good was disgusting and completely wrong. Lady at the front was rude and when I called back eric answered phone I ask for mgr he said 1 minute and came back and said he was mgr. complete disregard for customer service. Will go an extra couple miles to avoid this place. Not only that flirt was filthy and unkept. read more

I love the Chipotles near my house, chipotle and Chick-fil-A are my two favorite fast food places near where I live. service at Chipotle is mediocre, but the food is amazing!!! read more