IF I could give a zero rating, I would. Ordered on line (my first mistake) went to pick it up early by 3 minutes. Asked the drive thru attendant a question and NOT only could she not answer, she was simply too busy TALKING on her PHONE!! (SHE should be fired!) I Took my meal home (3 minute drive) and both entrees for my wife and myself was STONE COLD. Wife is a Bone marrow transplant patient so food safety and temperature is very important. I wrote corporate a message of dissapointment about my experience and the first reply was CUT and PASTE from some BS boiler plate reply card they had. I reached out a second time and it took over a week of reply with an offer of ONE entree, which must be used within the next 3 weeks or it will be voided. Chipotle, used to be my go-to fast food but NO MORE. A pretty pathetic response. SAVE your money and go to Burger King, YEA Burger King, they have upped their game a bunch. read more

Okay guys we went to this location and got chips and queso.. the chips were super stale so we went back for different ones.. and then we were told they are always stale.. not only were the replacement chips stale but some were somehow soggy. Someone's gotta stop this madness read more

I don't normally leave reviews but I ordered a barbacoa bowl with brown rice, got half a scoop of rice and a huge chunk of un shredded barbacoa, not to mention 3/4 of the chunks was fat and very chewy and uneatable. Also got there with no line but standed at the counter for 5 minutes as workers looked at me and looked around for someone else to serve me. read more

Chipotle Mexican Grill - Huge fatty piece of barbacoa - Mexican Near Me - Rochester, Minnesota

A little service would be nice! I ordered a salad for pick up. The salad dressing was not included. I asked for some and was told there wasn't any, and they refused to make any. I wish I could say this is the first time that happed at this location. I stopped going to this location for a few years because they never included dressing- even if I explicitly asked for it. Guess they need another three year break from me! Hopefully they will get new management in that time read more

The restaurant was not clean and the overall experience was disappointing. The food quality was poor: the meat tasted burned/overcooked and the bowl had way too much sauce, which made it soggy and hard to eat. There was also barely any meat compared to what I normally receive, so it didn't match what I paid for. Because of the cleanliness concerns and the food being prepared incorrectly, I could not enjoy the meal and I did not feel comfortable eating much of it. Bad service read more

forgot my chips again... how hard is it to read a damn label that says bowl and chips, dirty tables again.

I have had consistently terrible experiences at this location over the last few years. The service and food quality have been extremely disappointing. A few months ago, I went to pick up my order, and the employee in front of me was eating food from the prep area while making customers' orders. He then proceeded to talk to people with his mouth full, which was disgusting. I haven't been to this location in months because they never get the order right. They are always out of at least one or two ingredients. When I called customer service to complain, all they did was thank me for letting them know and offered me free guacamole. This response was inadequate and did not address my concerns. As a result, I decided not to visit any locations in Rochester, MN. Today, I visited a Chipotle in the Saint Paul, MN area, hoping for a better experience, but encountered the same issues with missing ingredients. I am done with Chipotle altogether now. It is disappointing because I really love the food when everything is available. Sadly, I won't be looking back. If I could give 0 stars I would! read more

This used to be one of our favorite places! Now you can only order online, the wait times are underestimated, and our order was wrong. Ordered and paid for THREE tacos, only got one cold taco. The place is filthy, the tables are dirty. I do feel bad for the employees, they were working hard with what they have, it's not their fault. read more

Chipotle Mexican Grill - Trash piles inside the restaurant - Mexican Near Me - Rochester, Minnesota

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Zero out of 5 stars. Terrible food, it was cold, bland, and the rice was undercooked. Garbages all overflowing. There wasn't one clean table to sit at. The beverage area was dirty and the utensil area had liquid on it. An employee was filling up the forks and saw it was dirty and still didn't clean it up. Just a gross experience. read more

Talk about a company going downhill. The restaurant is always a mess and the garbages are overflowing. They've also increased prices and are skimping on the portion sizes big time. Pretty pathetic. read more

Horrible. Last two visits to this location have been subpar. I'd leave zero stars if I could. Visit before this one I ordered chips and queso with my order. After I pay they inform me they are out of CHIPS and offer me a fountain pop instead. I said no thanks I'll just take a refund please. "We can't do that you'll have to call corporate". What?! The food I did get was cold. Tonight I order. I get my food and ask for a glass for water. Never had a problem with that before. Tonight, before the kid hands me the cup he holds it away from me and says "Only water!" Again, What?! I just spent $35 for our below average food (again it's COLD) and you're worried about me stealing pop that costs you 15 cents??? Most all other Chipotle locations I've been to are great. This one needs some help. read more

Wish I could add 0 stars. Cold food! Bring a microwave. Oh and bring some salt! Employees and corporate should be a shameful read more

Chipotle Mexican Grill - Looks gross doesn't it - Mexican Near Me - Rochester, Minnesota

Absolutely, positively not worth your time or money. My partner stopped in the other night about an hour before closing. She was told they aren't doing orders "in person", that you have to place an order through their online ordering system. She went ahead and placed the order for a burrito bowl with chips and was told it would be about a thirty minute wait. Ok, no problem. She gets her meal and notices they didn't give her any chips. She mentions this to them and they tell her they're out of chips. ...Were they going to let her walk out without chips after paying for them? The food was cold, portions were ridiculous - I think there was maybe five small pieces of steak in all and the bowl was only half full. There are better places to get similar food + better service. read more

Chipotle Mexican Grill - Mexican Near Me - Rochester, Minnesota

Why would a restaurant NOT BE OPEN FOR SERVING PEOPLE IN PERSON?? ONLY ONLINE ORDERS, and then constantly wrong. Why is this location even open at all?? Total garbage every single time we try.... We are done. read more

For the second time in two months, ordered online and found the store closed upon arrival. A sign was posted "Refund..." with the customer service phone number. I called and waited for ten minutes, then opted to have a call back. In the ten minutes I was there, at least six other customers arrived, baffled to find the orders for which they already paid with no hope of being fulfilled. The callback was returned at 11:30, and I missed it because I was asleep. Called back the next day to request my refund. The process took over half an hour. The service specialist was friendly, but woefully unprepared and untrained for the job. I can understand a restaurant needing to close, for a multitude of reasons. What I do not understand is the complete apathy that must be required to not mark your restaurant closed on your own corporate app, causing people from spending money on a product not being offered at all, further requiring a complete waste of their time. The disrespect for your customers is appalling. In this case, this location has already fooled me twice, so shame on me. Chipotle HQ should take immediate action to close this restaurant until it proves it can meet corporate standards (assuming there are any). Repeated negative experiences with this substandard location reflect poorly on the chain as a whole. read more

Best food ever good experience would try again 5 stars i love the service a little slow though love da food

Now where do I start with.....This is the first time that I dine in. Which was a mistake. When ordering my food. The person prepping the food didn't accommodate at all. I asked If I can have vinaigrette with my meal and from her expression it seem like she didn't hear what I said (or even cared to hear) and just said "I don't know" and left it at that. She had a attitude like just order and get the eff out. I should've just ordered ahead of time and pick the food up like I usually do so I don't have to experience such poor service. There was no sense of urgency whatsoever and from that night they were not prepare at all. They only had two types of protein and the verbiage of relaying that was not professional at all. I worked in the customer service/hospitality industry before and from what I have experienced that night was a joke. I'm surprised from their level of standards. read more

This place went downhill when it first open. Now 30 to 40 minute wait for your food. Only online orders and still was waiting for my order. Got my food cold and didn't have all ingredients I put on my online order. Very disappointed. Never going again. Worst customer experience. Zero stars if I could. read more

The past 5 times now I have made an online order I have received the wrong order entirely, not received all of the toppings I ordered, or not received chips with my order. I have been told the didn't get fajita vegetables delivered or ran out. But this has happened multiple times so there needs to be away to alert customers not to order what they do not have in stock. They use Door Dash for their delivery and the order comes stapled in a bag so I really do not blame Door Dash. I think the people at Chipotle are not paying attention to the orders and putting the stickers with the customer's name on the wrong orders. Chipotle has always been one of my favorite restaurants, and maybe this is just a location that struggles. read more

ABSOLUTELY HORRIBLE SERVICE!!!!! Waited an hour for my to go order and there was no option to even order in restaurant. Staff didn't seem to feel any urgency either while a dozen people stood around waiting for their food! Very pissed over this service!!!!! ZERO STARS read more

Never on time. 30 minutes late on an online order, really? No napkins, no silverware, no vinagarette. Worst chipotle in the state of MN

I understand times are very different. I feel bad for the employees because they said they were short staffed but it seemed to me they had plenty of employees working. The restaurant looked horrible. There were no trash cans out at all. So people just pilled their trash on the top we're baskets go. They were out of forks and chips. They said the chips were only for take out orders. Crazy. I think corporate needs to pay attention and close the place down. read more

Don't order online your order will be completely wrong. The staff is always unprofessional when going there - yelling - walking away from costumers. A friend of mine ordered online for 3 people and all 3 orders were completely wrong - 1 had a black hair in it. I wouldn't even give this place 1 star but I have to because I can't give a 0 :( read more

Chipotle Mexican Grill - A black hair - Mexican Near Me - Rochester, Minnesota

Probably the worst chipotle I've ever had. I mean you're already gambling your life eating chipotle since all you hear is how people get sick. At 8:45 when they don't close until 10, there is no excuse to be out of both beans, both rices, chips and other items. When we got home with the food we noticed the steak was red. Okay it's steak it's cooked, but, not right. The texture was god awful it was like slime. We couldn't even finish our meal and decided to make a frozen pizza instead. Happy Valentine's Day. read more

Chipotle Mexican Grill - Steak burrito bowl - Mexican Near Me - Rochester, Minnesota

Good food, I always get the same thing everytime and it's great. Good portions, warm food and fully stocked when you get inside!!

Worst costumer service ever. Had to do digital order and still had to wait extra 20 min after the time it was suppose to be done. Went in and waited, just saw a bunch of them standing and one guy making my order in the front after all. read more

I'd leave zero stars cause this place has gone to crap. Went to the restaurant Saturday 5/6 and there was a posting on the window saying the grill was broken, no problem I like barbacoa. Walked in and was immediately told online only. Seriously? Haven't we moved on? I used to frequently visit that restaurant. I feel sorry for the owner cause myself and a large number of friends have now chosen to go to Pancheros. R.I.P North Rochester Chipotle. You've forever lost a customer. read more

Rude. Rude. Rude. The person making the food last night when I went for dinner was just downright nasty to the customers. If you hate your job that much please quit. Out of chicken?? Had to wait 10 mins for white rice. As for the food, when I finally got it, I had the pleasure of eating hard pinto beans, absolutely saltless, tasteless guacamole, crunchy rice, and GREASY chips..... gross, just gross. There were no napkins, the sprite sprayed sugar water all over the front of me, tried the root beer, that was broken as well. There was trash everywhere, flies all over.. I will never come back to the chipotle. read more

This particular restaurant location is notorious for messing orders up and not giving decent portion sizes of meat in the bowls. Unless you are in the store watching them make it, don't waste your time. Go to the Rochester south location instead. I wouldn't be sad if they retrained employees and/or replaced management. It's becoming a running joke around town! read more

Ugh. I am normally a big fan of Chipotle, but I will not plan to stop back here. The work station was a disaster - I'm vegetarian and I can't be sure there wasn't any meat mixed in with the other ingredients. They were out of corn, guacamole, and fajitas, but didn't give me a time they planned to restock. To boot, my chips were very stale, but luckily I got them replaced and the new ones were at least passable. The restaurant wasn't even that busy, so I can't say that it just was a busy and hectic day which I would understand. Ultimately it just left a bad taste in my mouth (pun intended). read more

Gave it a 0ne star...because there was nothing less to give. We hadn't been there for awhile and definitely will not be going back!! Ordered take out, I ordered a pork bowl with brown rice...they ran out of cheese (none of orders got cheese) we all ordered brown rice...all orders had white rice! The pork tasted like it was 3 weeks old. Whole meal was almost unedible. (did I mention they are across the street from Target..can they not go there to get some cheese or brown rice) Not at all happy! read more

I have recently fallen in love with Chipotle. I normally go to the Broadway location, but I was on this side of town. Got through the line quickly. Happy to get to my burrito. Everything was there, but it wasn't packaged correctly. All the rice on one end, veggies on the other, etc. employees seemed new or not happy to be at work. Maybe needed more training. Sure was out of lettuce, but I can deal with that. That is not a factor in my rating. I will come back, but disappointed today. read more

I was in the area, so I stopped to pick up a "quick dinner". I was disappointed that I first discovered I was unable to place a Mobile Order. I entered the store and waited in line. Unfortunately, this was nowhere near a "quick dinner". The entire process took longer than 30 minutes and no discount nor free chips or drink was offered as apology for the delay. The employees inside were working hard and as fast as they could. This seems clearly that not enough people were scheduled/hired. read more

This place has been horrible the last couple years and after going tonight it still hold true. Service was poor, half the items were empty and staff simple responded "we're out". I've tried multiple times to reach the district head boss but it's always voicemail. Poor leadership which is clearly reflected in the quawof workers and food provided. read more

This place is poorly managed and a complete nightmare. It's not at all customer friendly. We waited over a half hour AFTER our scheduled pick up time for our food. While we were waiting and waiting an employee hand wrote Online Only on a couple pieces of paper and put them on the doors. They filled all in store dining orders before even making all the online orders. There was a whole bunch of people standing around waiting for their online orders. One person who had an online order due after all of the rest of us waiting got her food before ours. Chipotle employees were standing around (see photos) while customers waited for their online orders. The manager refused to let them help and prepare food in the area where they had been making in store orders. They finally stopped taking walk in customers, and still wouldn't use all employees to quickly fulfill all the backed up to go orders. Insane management!! When I asked for a refund I was told I had to use the app (by the manager) and I had already done that and was told on the app I couldn't get one. I've NEVER heard of this from any business I have ever been to. Give your customers their money back when they ask for it. It's crazy and feels like theft. If you can't meet your order times and someone wants their money back they should get it. Right then and there. Period. No excuses! We will NEVER return to this location and are thankful that the Chipotle in our home state is NOTHING like this. read more

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We have tried delivery service from this store three times in the past 6 months. First time the order was cancelled unexpectedly. The second time they lost the order and when it finally arrived 1 he late it was completely wrong. Third time the order was cancelled again. Customer service is terrible. No person will answer the phone. The website chat not was totally ineffective. Would love to know if the food is good, but we have yet to get what we ordered. We are done with them. Advise you go somewhere else for delivery. I would rate the zero if it would let me. read more

Honestly always loved this location... until recent, the whole restaurant has gone way down hill. Food doesn't taste the same, service is shotty, and hours are way to inconvenient. I call ahead every time. This last time, I called at 4:30, they told me they were open until 10pm... I went to target across the street while waiting for my wife to get off work... We walked into Chipotle at 5pm and a girl came up to us and said nobody else could get in line and order food because they are closing.... So after confirming they'd be open until 10pm 3 minutes prior... they kicked us out of line at 5 with the doors still unlocked... Horrible Service will not be back to this location. read more

Go South. We are new to the Rochester area and live north. We have always liked chipotle but the north chipotle has issues. We went there once and they had no tortillas and a second time 4 people were in the back while one person did everything up front for a huge line of people. But 3 strikes and your out. My husband and I just got up in the middle of the night with food poisoning and we only had one common food yesterday. Chipotle burritos for dinner. We won't go back to the north Rochester chipotle. read more

Chipotle is my favorite chain restaurant, and this chipotle is 5 minutes from my house, but I will not be coming here again. I tried to get my regular chipotle order 4 different times at this location, and if I even got it at all, it was always missing key ingredients. The service is very slow and unprofessional, and has made this regular want to never come back. Super disappointed. read more

I waited 20 minutes for a employee to wrap a burrito and when I saw them make it they put to tortilla on when your supposed to use only one but the food was good so I rate it a tree star. read more