I've been here twice both experiences where out of sorts. Im from California and I've eaten at 20 or more Chipotles 100s of times and I've never seen anything like this. I could be here all day complaining. Im just going to say if this is a franchise. Chipotle needs to fire these people and get new franchises. That is the only solution. read more

Ordered online, everything was ready and on the shelf even before the app said. It was perfect. I haven't had chipotle in years and it's just as good as I remember. The employees followed my special instructions to the letter which is always a worry with online orders. Definitely will be back. read more

I ordered a large catering order for a work meeting. The rice was undercooked and completely inedible. I specifically asked for a receipt so I could turn it in as a business expense. I did not get a receipt. When I called the phone number you can't speak to anyone at the store you get an answering service. I explained to them that I needed a receipt and they told me they don't give receipts. I'm sorry what? Will not be ordering from there again. read more

So I got my regular bowl of rice, chicken, corn, guacamole and cheese, and while I was going through the line, they were not even putting in full scoops, I had to ask for a NORMAL SIZE PORTION of chicken but charged me for two. And I can see the bottom of the bowl. They used to tower the food to where the lid could barely close and now it's so easy for them. Why can't it go back to NORMAL??? And not to mention I got charged $5 dollars more for asking for a regular scoop of steak? Since when does a normal portion of steak cost $10 dollars? read more

Chipotle Mexican Grill - My usual order, but skimpy portions. - Mexican Near Me - Rehoboth Beach, Delaware

I love Chipotle but it's such a mixed bag. Sometimes I'll get the greatest burrito bowl ever, and sometimes I'll get the worst or ones that have little to no ingredients in them. I'm guessing it's due to running out of ingredients, so in that case they should stock much more. It's also not super clean in the seating area. Not the dirtiest place at all, but there's just always crumbs on every seat. read more

To start this place is disgusting. The sode machine is leaking and water flooded the floor. Trash everywhere it seems they dont empty the trash bins. The staff are not friendly and itnseems they dont want to be there....they should shut this place down. If I could put in a zero rating I would but that's not an option on this app read more

I would have given 0 stars if available. The rice was sour with something pink in it, and the quesadilla cheese was barely melted. The service was absolutely horrendous. The person working the line got everything wrong the first time and we had to repeat ourselves multiple times for a very simple order. But...... absolutely nothing was as bad as the condition of the restaurant itself. every table was filthy with trash and leftover food, with no staff attempting to clean up. No one was sitting down due to the filth everywhere (we ate in our car), the floor was covered in empty to-go drink cups and food. The staff seemed not to care at all. This was the most disgusting place I have ever seen in my life. It looked like there was a food fight before we walked in. Furthermore, This would be 1 of 2 reviews I have ever written, as I would never take the time to complain at this level unless I felt it was necessary for corporate to know. I felt this review was needed!! In hindsight I should have taken pictures. read more

Wow. I didn't know that a Chipotle could be awful. Every one that I have ever been in has been the same. I should have been tipped off by the handwritten note on the door reading "online orders only". My second clue should have been the customer getting irate with the staff because there was no way to order two extra tortillas. This caused the three staff members to stop all work and look at the irate customer. My order was wrong. Smooshed all on the side of the bowl. The meat was dry. Stay away. read more

This place is so dirty. employees and owne are not upkeep this place. Trash on the table and overflowing trash bin.

Chris and crew were awesome! The place was squeaky clean, service was friendly, with a smile. Portions were generous and burritos were delicious! 5/5 - thanks, Chris! read more

We decided to come in and were shocked how filthy the place is. Food on the floor, napkins strewn all over. The tables were dirty and had not been wiped down in a long time. The place was not busy. Trash cans were over flowing. We walked out. read more

we went to the chipotle on nov. 11, 2024 @ 5:15 pm. for dinner.. we both got the brisket bowl & drinks... most of the pans with selections in them were almost empty.As there seemed to be 4 or 5 behind the counter & who knows how many in the back this was unacceptable. the brisket was at the very bottom of the pan, like they had to empty it on ours. Not acceptable.. we understand the cost of things but what we got was not acceptable.. with the price of the bowls each($13.60 x 2) plus $2.85 each x 2... & 2 small sodas $3.10 each.....our total bill was..$39.10.... way to expensive for this amount of food.. So with this said.. WE WILL NOT BE BACK!!!!!!!!!!!!!!!!!!!!!!!! Kayle..order #335, 11/11/2024...5:12 pm..number 10236..seaside outlet, rehoboth beach, De. 19971 read more

I came in around 12:15 today during lunch. There were three women working the front line and they seemed pretty worn out. I had an order with four items so fairly big. I asked the first woman how she was doing today. (I'm pretty outgoing so I like to engage people). She said she was ok, and thanked me for asking. I engaged the next woman too and she just lit up. She'd closed the night before and was back today at 7 am. And was working till 7 today. She smiled real big when we started talking. I hope it helped their days pass a little better. This Chipotle was faster with less people than our one back home. We are here on vacation with our family of six. Was nice that it moved quickly. Still seems to be a nationwide Chipotle shortage on fajita veggies? I miss them in my bowl. Just doesn't taste the same. Place seemed clean and well run also. Chips were good but needed more salt. There should be a way to tip on your credit card. Portions were good too. Sometimes you get a bowl and it seems half empty. I'd eat it again soon! read more

Chipotle Mexican Grill - All that was left was a few chips ... - Mexican Near Me - Rehoboth Beach, Delaware

This is the most disgustingly dirty establishment I have ever been in ! I haven't been here in a while after my last negative review , I went today maybe thinking they would have gotten it together ... I was wrong ! It's even worse .. if that's possible ! My burrito was cold , including the chicken . The store was filthy and had a rancid smell . There were big puddles of water on the floor near the drink area and when I brought it to the cashiers attention , she just looked at me and shrugged her shoulders !! Someone is going to get seriously hurt if they slip and fall . Employees are lazy and constantly try on their phones or smoking out back Think twice before eating here ! Health dept needs to step in read more

Believe it or not this was my first ever experience with Chipotle. I got there before noon so they couldn't have been open long.yet the carnitas burrito I ordered wasn't at all hot. They have a lot of options you can get to customize your order. My burrito was fairly good. Could have been better if was warm. I suppose their clientele aren't as particular as I am. The staff is kept busy dashing from station to station yet exhibited a modicum of courtesy. Not like real Mexican but it'll do. read more

Came in at 7:45 pm. People inside, doors unlocked. All the chairs were up and someone was cleaning. Asked if they were open and the girl behind the register didn't even make eye contact and just goes "uh ya". Behind the register it was like a hurricane went off. Absolutely a mess. We left because there is no way that is sanitary. Chipotle did reach out immediately (see below) so that's a good start to service recovery for sure since some businesses don't even do that. read more

Molble order was filled to perfection and fresh Food was ready when stated and piping hot One of our favorite restaurants as we eat there weekly read more

Unsanitary All the tables were dirty, trays laying on the tables, trash and food everywhere (food counter, floor, self serve drink station, etc). I ordered ahead of time so I ate but if I didn't I would of walked out after just one look. read more

Place was in a bit of disarray. Six employees, half were working fast and hard and others were clearly in disconnect. It was busy but most Chipotles are. That is a good sign but it took well over 30 minutes to get our order; chicken had a lot gristle; bowls were very light on side orders ( mostly lettuce). They also need to make sure the sitting area is clean and picked up. This would really take very little time to do and has a better impression on the customers read more

The employees in the front don't stop talking about other customers. I was being served and they weren't paying attention to my order at all. The whole chipotle was dirty. Every seat was just nasty . The food was great though. read more

Dirty unattractive facility; staff disinterested and the food distasteful. If I had looked at the reviews, I would not have wasted my time and money. read more

I have been to this location a handful of times over the past year and it has been filthy every time. Every surface is dirty with food or garbage debris. Garbage cans are overflowing. Customers are wiping down tables and chairs themselves to try and clear a spot to eat. Service is nice enough, but it's really gross inside. read more

I ordered a mobile order online while the brisket had quite a bit of fat in it whatever. And if it want soggy chips with no crisps you've come to the right place. The service while sitting and eating in the dining room was insane. Talk about being rude, shouting and no awareness for good customer engagement is an understatement. If people wanted a "coney island" tone of voice used at them while ordering they would have gone to one. Also shouting at a customer as an employee is so disrespectful no one in the dining room needs to hear someone's order. And to be honest as a customer it's almost like the staff is mocking them while shouting, SOUR CREAM, GUAC, etc at a customer is no solution. Would not come back to this chipotle. read more

Way too skimped on the meat. Mentioned something n was ignored. She put a ton of everything else so the girl couldn't close it. Solid 30 seconds flopping around another tortilla to try and double wrap. Another girl intervened and i just asked to throw it in a bowl and call it a day. And again i was skimped on the meat so the burrito was straight rice and lettuce. Girls working were nice/polite My Review is based on the inability to wrap a burrito and the fact i got SO little barbacoa, like unacceptably little. Its the end of the night and guaranteed it would be thrown away. SMH read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware

If I could give it a zero I would. There were 4 people ahead of me. While I was waiting the line grew to 20 people, wrapping around the dining room. As we are all waiting, 4 employees behind the counter start arguing about something. One employee was very rude when addressing his coworkers. I finally get to order- and the place is out of peppers and onions for my veggie bowl. This is not the first time this location has been out of a veggie bowl staple. I left and will not be back. read more

Worst chipotle. Always out of ingredients, slow and understaffed. Sometimes only mobile orders are allowed. You only see that when you get to the door. Bad portion sizes. We drive much further to go to better locations instead. read more

Skip this place! Every time I come Here, they always have a problem. They are out of everything. The computer system is down. They only taking online orders. This place is the absolute worst every time. Not one visit has been normal... I can't stand it. It's sad as this is normally my fast vegan stop. Do not come here!!! They need to close, but I would feel bad folks would lose a job. read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware

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Good food but probably the filthiest Chipotle I've been in. A gas station washroom has more ambiance. We asked for our table to be cleaned and were chided for not recognizing they were short staffed. It was online orders only on a holiday and the place was filled with people staring at their phones. One customer stormed out unhappy. I feel for the staff that were there but the higher ups need to get a clue. read more

The Carne Asada bowl was very good, but there are upcharges for guacamole and melted cheese. Ruining the eating experience was how filthy the tables were. Seldom cleaned by the staff, and even then they just pushed whatever was on the table on to the floor. Extremely filthy. Time for a visit by the State Health Inspectors. read more

Consistently terrible. Since moving here we've ordered from them a few times and not once has our order been right. They forget items regularly, the chips are always stale, no not a day stale like, a week and half.. and the freaking guacamole makes me so angry.. whole chunks of unripened avocado no salt no lime just bland.. we've given this place so many chances to get it right but this was my limit. I'm so sad, we used to have chipotle often but it's no longer an option for us. read more

Chipotle Mexican Grill - Whole unripened avocado. - Mexican Near Me - Rehoboth Beach, Delaware

I mobile ordered after a long day and when I went to eat my bowl, it looked like something my 9-month-old puppy had made. To top it off, multiple items were missing including rice, chips, and who knows what else. I was pretty much given a bowl of black bean soup and they didn't inform me about any missing items when I picked it up. It sucks because I love chipotle, but don't know if I'll be back anytime soon to try the pollo asada. Luckily, after one bite, I picked out the chicken and fed it to my dog who absolutely loved it. Overall, this was the worst chipotle experience I've ever had, and the employees working the night of 3/18/22 should never be allowed to make a burrito bowl ever again after this embarrassment. read more

Chipotle Mexican Grill - two plates of food - Mexican Near Me - Rehoboth Beach, Delaware

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Horrible place. It should be closed! No one that works there cares. I waited about 10 mins in line while she decided to do 3 orders that got called in! All she did was hold her forefinger up, gesturing 1 minute. NOT 10!! I left. Place is dirty. The food looked terrible. I'm glad I left. I may have saved myself from getting E. coli. I rate it 0 stars. read more

We came here for afternoon dinner. The employees were rude. Chipotle was dirty! I had to ask them to clean the tables. Too many employees standing around chatting and cursing, talking about other customers. They don't put much meat in your order, price is high . I won't be coming here again. The owner of this place need to get their employees trained and be responsible and focus on customer service . Clean the place up ! Might well just close this place down . read more

Fabulous food and service. I highly recommend your trying out you won't be disappointed.

Mobile order was supposed to be ready at 9:20. It is currently 9:43 and I am still sitting here with no sign of my food. There are 4 employees working at snail speed with multiple people waiting for their orders to be done. I don't know how this place is still running. read more

Horrible customer service. Told he guy at the beginning what I wanted had to retell him again for no reason other than he's on some power trip. Every single person here rushes you and is rude except for one girl and unfortunately I don't know her name to give her the credit she deserves. I wish I would have checked the other reviews as it states many times over that the service here is horrendous. Shame on Chipotle for not doing something about this location and the employees here. Many are on vacation and certainly don't expect to have such rude shitty service. I love chipotle but cannot recommend this location at all. read more

Service has definitely deined in 2-3 years. Yesterday we went in and ordered. 1st we were told, no pepers, no guacamole. Ok, we will deal with it. After we pay and waiting for our receipt, we saw an employee putting several guacamole containers in bags. We asked if that was guacamole and they said yes, it's only for on line orders. We thought it was a joke and the manager came out and said, the guacamole was for on line orders only because they paid. That made absolutely no sense. So we took our incomplete full priced meal outside to eat. Noticed the chips were less than a quarter of the bag. We could see thr bottom of the bag when looking in. This experience was horrible. A certain food is only for certain customers is discrimination. read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware

I ordered online and then pick-up my order yesterday at the Rehoboth site and once again the food ordered was not the food I observed once I got home. This is the second time in the last three weeks that this has happened. It takes me about twenty minutes to get to the restaurant traffic depending so it doesn't make sense for me to drive back to the restaurant to straighten out the order. If a restaurant is not satisfactory the first time I go I always give it a second chance as anyone can have a bad day. I've never ate at a Chipotle site prior to my first three week ago visit so I thought I would give it a try. I did not receive what I ordered and payed for but I let it go as I didn't want to take the time to go back. Again, I tried yesterday to order online and travel to pick-up my order, again it was not what I ordered so I discarded and went to Agave for my eventual dinner. I will go back to the Chipotle restaurant with my receipt and ask for a reimbursement. I will update all once the results have taken place. read more

The slowest chipotle I have ever been to. I have no idea who the manager is, but clearly that person has no idea how to manage a line. I've been waiting in line for a good 20 minutes and we've barely moved read more

Chipotle Mexican Grill - Way too long of a wait for such a small line. - Mexican Near Me - Rehoboth Beach, Delaware

I asked for a bowl of rice she charged me for it twice i asked for half of everything and not even half my bowl was filled up. the cashiers don't do their jobs right and the people giving u the food ration everything like we are in a food shortage this was by far the worst chipotle I've ever been at do not recommend at all. read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware