The "New & Improved" Village @ Newtown is slowly getting up to speed and opening the many restaurants that suddenly find this community simply irresistibly. Chipotle Mexican Grill is the latest to have its grand opening in the new complex across from McCaffrey's Supermarket. Luckily the parking lot was completed on time, too, so there is plenty of parking available for it now, and hopefully when the other five kitchens are open for business at the same time. Walking in, the room is smaller than anticipated, with several high communal tables for people to eat & run. It wasn't so busy when I was there around 3:30. The assembly line concept seemed efficient, but I was causing a slowdown by asking too many questions. I'm generally not a fan of this approach to dining, so I needed instruction on some of the basics. In the end, a carne asada burrito was delivered to me at the end of the line - stuffed with brown rice, pinto beans, carne asada, queso, avocado and a few other things. It was stuffed to the gills with sour cream on the side. I took it home somewhat concerned the whole thing would explode, it was packed so tight! It was a tasty package with so many things going on that it all blended together in my mouth. Definitely a four napkin meal. I enjoyed it, although I could only finish half. As two meals the $11 tag seemed quite reasonable. I can see what people like about Chipotle. It uses fresh ingredients, is basically healthy with a little self control, and you can fit it into a lunch hour. But, if authenticity in Mexican cuisine is paramount for you, this burrito was no where near as delicious as can be found in any good Casa Mexicana elsewhere in Bucks and Montgomery Counties, or across the river in Trenton. I wish them success in Newtown. read more

See all

Did not receive the right order tonight. I only receive the right order about 50% of the time. We tried calling 4 times with no answer. Extremely disappointing for Newtown. read more

"0" Stars. This location is awful. It is dirty. The food looks like it's been sitting for days. The portions are less than acceptable. I asked for a normal portion of rice and was denied. No reason, just no. GO ANYWHERE ELSE!!! I'd like to know who owns this location. Since the reviews are horrendous I'm not sure how they're making a profit. Wondering why they're open. read more

Like I said, classic Chipotle lazy, automated, corporate response. "Check out our website". I did that before and it was useless....throw me a free chips and guac for goodness sake. Oh well, this will sort itself out with Cava opening right next door. Well run establishment, and food is awesome. I was early, food wasn't ready, and the associate offered me one of their homemade drinks. The clowns at Chipotle would have scowled, eventually threw some of their dried out slop into a bowl, then went back to messing up more orders. read more

Got FOOD POISONING.. Veggie bowl. Puked all night. Kicking myself now for not looking at the yelp reviews. This location's rating is an average of 1.5 stars!! WTF. Seems I'm lucky to still be alive. read more

Yikes what the heck is going on at this location?! The place is filthy, the workers are miserable and the food looks like it's been sitting out all day. How is management not doing anything about this?! Cava going in next door is going to kill this place. read more

I've never waited a solid 40 minutes to order and pay for Chipotle, but that's what you should expect at this location. There was a small line when we arrived one evening, but it was nothing out of the ordinary. However, there were no processes in place for making the bowls or paying, so the experience was a circus. When we were finally ready to pay, we had to wait a few minutes for someone to come back to the register. There were plenty of people working, so it's just poorly run. I love Chipotle, but I won't come back to this location. read more

When we arrived, every single table was dirty and had garbage on it. When my husband asked an employee to clean the table, they reluctantly grabbed a dirty rag and just wiped all the leftover food on the floor. No sanitizer spray or anything. Then he only cleaned two tables and went back to the kitchen. My daughter hardly got any chicken in her bowl and they were out of guacamole, veggies were gone and every meat except chicken and steak, and cheese. We arrived around 6 o'clock, and although there was a steady line, it was not extremely busy. Definitely will not be back. I don't like Paying $10 per person for a dirty place with small portions and an unhappy staff. Unfortunately, this seems to be a trend with every chipotle. We have been to over the last year. read more

See all

Holy sh!t DO NOT GO HERE! This was, hands down, the worst Chipotle I've ever been to. It was disgustingly filthy! The floors, the tables, and most importantly, the cooking area. We will be shocked if we don't get sick. The food was all dried out, like it was sitting there a while; the workers were COMPLETELY miserable. One guy was eating while waiting on us; there were no napkins. When I asked one of the employees for napkins, he handed me a couple but never refilled the napkin area. When I asked for two sprites the guy at the register seemed super annoyed and was throwing food around. They clearly don't care whatsoever. And I don't wven wanna hear from the manager. Everyone writing reviews keeps telling you the same things over and over yet you do nothing about it. Clean the place and start caring ffs before you get people sick! read more

Still by far the worst chipotle I've ever been to. They never have anything ready by the time they open (even after an hour of opening, too) I came in about 30 minutes after opening and they don't have anything ready to serve. Half their proteins are missing, none of their toppings are out as well. Not the first time I've had an issue at this chipotle. Every time I come, there is always more than 2 things missing! Management needs to retrain their employees. Luckily, they're a well known chain and everyone loves chipotle.. so I don't think this location is ever leaving.. sadly. Just needs better management and employees. read more

Food seemed to be out all day, was dry and flavorless. None of me or boys enjoyed it, quite frankly disappointed. Somehow didn't have lettuce. Overall not the worst not the best. read more

This location is a real S hole. It's always out of ingredients like Chips AND Cheese. The Rice is undercooked 99.9% of the time. Oh and the Fajita Veggies are raw. I use the app to order thinking it'd be easier but it causes a headache. Half of the time it's not ready. And I can guarantee that the order is incorrect EVERY SINGLE TIME. If you don't mind eating something you didn't order, use the app otherwise you need to go in person to watch what the blockhead employee is putting together for you. The last time I ordered from here, I ordered "Extra Cheese" on my Burrito Bowl because they never give enough. There was THREE cups of Cheese piled on top. I wish I took a picture, it was hilarious. No wonder they run out of Cheese. At first I was excited about the overload of dairy, then I started to feel sick halfway through my Bowl and had to throw it away. What a waste. It must be funny to the Netown Trust Fund kids working this location to constantly F up customer's orders. Management is obviously incompetent. Tonight I ordered a simple Burrito Bowl... Chicken, White Rice, Black Beans, Lettuce, Cheese, Tomatillo Salsa and Guacamole. What I received was Black Beans and Pinto Beans plus Steak and either Shredded Beef or Pork. It was so wet, it leaked through the bag, and most importantly it was not edible. I thought the Dtown location sucked but this is worse. Next time I'll skip ordering Chipotle and throw my money in the trash. Do yourself a favor and go somewhere else. Anywhere else. read more

Chipotle Mexican Grill - NEW Quesadillas - Mexican Near Me - Newtown, Pennsylvania

WARNING! Newtown PA Chipotle Don't Give A F#*K! Order what you would like to eat, cross your fingers, roll the dice, and place your bets... You never know what you're gonna get?! It's only a matter of time before this place goes out of business. - Food quality is poor - Beverages usually empty - Food is constantly made incorrectly - Employees are unfriendly and unsupervised - Restaurant is dirty and surfaces are filthy - Don't use the restroom! Bye Newtown Chipotle read more

Chipotle Mexican Grill - Not what I ordered, that's for sure?! - Mexican Near Me - Newtown, Pennsylvania

The chicken is spicy and they do not say it on the label. My burrito was overfilling when I opened it and all the rice was everywhere. The drinks they have I have seen mold in my drink when I poured it out. read more

I am a chipotle lover.. but sadly I have NEVER had a fully correct order from the Newtown chipotle. It never fails. Either items are missing or the bowl/ burrito we ordered have random ingredients on them. Very sad for such a great place. :( read more

The food was decent however the guacamole was a bit brown. The store was disgusting!! There was a stagnant puddle of water in the middle of the store and there was trash and old food everywhere. This mess was clearly not from just this morning since we came less than 2 hours after opening. Tables were disgusting, trash was overflowing, and the staff was very rude. I don't recommend this location! read more

I usually love the food at Chipotle but I went to the Newtown location last night for the first time. The food was tasteless and not fresh. Service was terrible. I was asked if I wanted chips. I said Yes, was charged but when I got home NO CHIPS! This is not a good location. Avoid it. read more

I went in to a decent line thinking I would get my food in like 10 mins, it took 25 mins just to get through the line because only one person was giving the food while another was just sitting back watching, there was no chicken, no ice, no chips, and one of the coca dispensers at the fountain was just pouring water. The tables weren't clean and someone asked to even get them cleaned while I was paying for my food, way too expensive for what I little I ordered. They have only been good on rare occasions and this is the last time I go. read more

When I do delivery or pickup form this chipotle, my order has never been right once. It is only correct when I have gone to the store, but the service is terrible, the staff does not care about the customers and they do not know how to properly portion the food. This chipotle needs a complete revamp. It could be so successful given the location read more

Last night my Wife and myself went to this Chipotle for dinner at 5pm. There was no line and only about 3 or 4 of all the tables had customers. All of the empty tables were very filthy and needed cleaning. The area where they keep napkins sauces was dirty with all of the napkin holder dispensers being totally empty. The front counter where you pay for the meal was also very dirty. None of the employees made eye contact with any of the customers, and I got the feeling that no management was present. My Wife and I decided not to eat there. Given the location in Newtown PA, this could be such a great place to eat, but the last few times I went there, the experience was very poor. I love Chipotle, but for whatever reason, the store in Newtown has always struggled to impress! Went next door to eat and had a great meal. read more

every tabled was filthy. i had to wipe my table down. out of ice. chicken was burnt had a horrible taste ruined my entire bowl. read more

Chipotle Mexican Grill - Mexican Near Me - Newtown, Pennsylvania

See all

This is the worst chipotle I've ever been to. Every time I come in when there is 0 line yet I still have to wait. Staff is unfriendly (especially cashier) and the food is worse than other Chipotles - last bowl I had was extremely salty and I have no idea why. I came in at 11am and they told me they were out of steak and something else. This is a horribly managed operation. Been coming for a few years and decided today I'll never go back. read more

The absolute worst service and attitude. The manager refused to come out of the back office to talk to me. In addition, they were out of chicken, salsa, chips, cheese....the menu is not that big to be out of food! read more

Ordered 24 hours in advanced for a birthday party catering order. Arrived 45 minutes after supposed pick up time, and they still needed another 20 minutes. Containers not filled as they should be. This is absolutely ridiculous, they need all new management and employees. Everyone was rude and took no ownership for their mistake. read more

I have been this location 3 times and today was the last! It is always disgusting. The kids don't care. I ordered the new fajita quesadilla with steak. It isn't even cooked. It's cold and tastes burnt! It is not cheap and this is what they serve. I will not return. read more

Chipotle Mexican Grill - Fajita quesadilla with steak... - Mexican Near Me - Newtown, Pennsylvania

Just the worst...... They constantly get the orders wrong. The meat is inconsistent and we once got a blob of fat. The servings are no longer generous, now it's just small portions. The toppings feel like they just came out of the freezer. This place is a disaster, I don't think anybody working there gives 2 damns. We used to love them, now they just plain suck, don't bother. read more

Constantly messing up mobile orders, skimping on meat or any other items to be honest. I keep confusing this chipotle with any other one I have been to throughout the entire country expecting the same quality of food. I have now had this experience over five times and need to just stop giving this business any more of my money I would give zero stars if I could I cannot believe I'm saying this, but I'm really looking forward to the qdoba that is opening down the street soon. read more

Easily the worst chipotle location. We are always weary of getting food from this location and every time we do it's a disappointment. There is always something missing from the order. The store seems like it's run by a bunch of teenagers with attitudes so no one really cares about the customers. read more

Add me in to the chorus of one star reviews. Poor experience today with takeout. Main complaint is the stingy portions, particularly with the chicken/steak. Just ridiculous for the price you pay. There is a new QDoba just off the Newtown bypass near the Giant grocery store. Will have to start going there. read more

Worst chipotle by a mile. Dirty, all sorts of food missing, terrible service. The works. No idea why? Interesting that the company responds to all these negative reviews but clearly does nothing about it. Just show up one day and you will see what literally everyone is talking about. read more

I ordered this bowl and it came half way empty. The employee was really outrageously RUDE. They called my friends ghetto if you get the queso , white trash, and commenting on every single thing we picked out. The black dude (not to be racist) he was looking at us for like 10 minutes and did not come up to us to take our order. i'm a little plus size and when i got the extra chicken, he walked away and told his friend that im fat , like i'm not there,, RUDEE!!!. The chicken looked bad, when i broke the chicken apart it looked raw and pink. I know i got extra chicken so that would be extra, but he tried to add stuff to my order to make it more expensive, LIKE DO YOU THINK IM STUPID!?? THEY DID NOT WEAR ANY GLOVES. The employee dropped the rice on the counter and picked it up and put it back into the bowl... I also asked for a water cup and the same employee tried to charge me for a regular cup and when i went to pour in the water IT WAS YELLOW AND DIRTY!!?? IF I COULD RATE THIS PLACE 0 STARS I WOULD!! read more

Inedible! My (take out) Bowl was inedible, chips, too. Chips Very Stale, no crunch at all. I asked for Pinto beans, I got Refried beans (pile of Mush!). The Chicken was very Sparse. The Kicker was the brown rice. It wasn't fully cooked. Every bite was crunchy and I almost broke a tooth. My son's bowl was equally Poor. We ended up throwing them out. Shame on you, Chipotle. read more

I usually get the steak, but changed it up and was pleasantly surprised that the chicken tasted really good. Good job whoever cooked the chicken. Everything was prepared as we ordered. The website wouldn't let us order for some reason so we had to come in for our order which I think is faster than a pick up order online anyway so it worked out. read more

They were out of food. Place was disgustingly dirty. And to top it off, the staff was rude and completely incompetent. Manager refused to come out and speak to us like a coward. Suffice to say will never go back. Think it's hilarious that every review on the last year has been 1-star and management promises it will be addressed. :-) read more

Begrudgingly, I've frequented this Chipotle for since it opened in Newtown and I've had bad experiences on many of the visits. However, this will be the last time I come to this store. I ordered a catering order for a family party and I arrived to pick up the food to learn they hadn't even started my order. I got no apology and a number of excuses about how they only printed catering orders this morning (5 hours before I arrived). They claimed it would take another 30 minutes to cook/prepare my order. This proprietor obviously doesn't care one bit about customer service or a quality experience and relies on their proximity to the Newtown shopping district. I hope people stop rewarding this proprietor with their business until changes are made. Reviews on Google, Yelp, and other sites are universally bad! There are so many other great restaurants in Newtown. I would highly recommend that you go to another Chipotle store or another chain in Newtown! read more

I feel like there is no quality control at this location. Twice now I've ordered chicken in a burrito bowl and it's come out burnt. Don't bother ordering extra protein either because you just get the regular amount. This time the fajita veggies were nothing more than caramelized onions. Figure it out Chipotle! read more

This location is a complete disaster. It's chronically understaffed, poorly managed and I've never seen an employee who looks to be over the age of 19. As a result, the place is always out of ingredients and filthy, the rice is always undercooked, the guac is brown, and yet there are with long lines. We never order from the app because the order is ALWAYS (did I mention ALWAYS?) wrong. One time we ordered from the app, paid, and showed up to get our food only to find the place dark and locked. I kid you not. You're better off eating Spam from the Acme next door. read more

My family and I love Chipotle, we were so excited to finally have one in Newtown. But I have to say we gave this about 5 tries. The only way our orders were remotely ok is if you go to location and watch them literally not put what you ask for on your order and correct them. If you order through any other method it will be wrong, short on meat, you name it. But they now have a sign on the window indicating that online order is the only method they are accepting. YOU CANT ORDER IN PERSON, WHAT? This is the worst location in the company I have been to. Whats worse is when trying to get an order fixed the "manage" started rattling off excuses claiming this location to be busier than neshaminy. Sorry but that couldnt be further from the truth. Sorry but no one wants to hear your icscuses as to why you and your staff cannot fill a simple order correctly. Make good on your products and service. We will not ever use this location again. I suggest everyone else drive to a different location. This would be a 0 star review. read more

Horribly made tacos! Chipotle really needs to get their crap together! I just don't understand what they think when they make their food read more

Chipotle Mexican Grill - horribly made tacos!!! - Mexican Near Me - Newtown, Pennsylvania

The other day they were not taking mobile order due to labor shortages and today they are closed (sat). The mod pizza next door is operating full speed Whats going on at this location? I love the food and the brand, just curious why this location is struggling read more