If i could give a 0 I would. Let's start the food was good. Service was ok lots of people standing around while the dinning room was a big mess. The floors were disgusting and windows were dirty the tables were needed to be wiped down the drinks had water all over the floor. I've worked in the fast food industry and I was shocked that with all the employees standing around not 1 was cleaning the dinning area. If they were under staffed I could see but not when you have employees standing around talking was shocking. I will never go back. read more

02/25/26 chipotle did it again and gave my daughter a cheese quesadilla with no quesadilla. Just two flour tortillas that's it . Zero stars. No bother trying to reach out to the corporate response chipotle sends out when they get a bad review . It's just run around and they won't accept fault and try to blame DoorDash instead. read more

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Okay so I'm gonna set things straight, the food is good like any other chipotle. Here's the thing. GIVE MORE FOOD! I just paid 17 dollars for a bowl and this is how much I got. Keep in mind I have not touched the meat or rice or beans. I simply moved the lettuce out of the way to show how little there is. 17 dollars and that BS "extra scoop" of chicken. Will never be getting chipotle again. If it's true what I heard about the CEO upping price and smaller portions then shame on you. read more

Chipotle Mexican Grill - Mexican Near Me - Marana, Arizona

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I have ordered catering from here this past month and just ordered again to go. The catering was missing food and I just opened my bowl and none of the toppings were on it. The label tells you what to put in it. This locations needs to retrain their staff and improve. read more

Service was super shitty, the lady kept trying to get me to pay for my order before it was even complete and wait time, having fresh food ready during peak hours is highly important for a restaurant. Not having food ready causes consumers to stop whatever they have ordered and leave. I among four other people walked out tonight at this location due to a lack steak available. read more

Consistently small portions and uncooked rice. Crunchy rice isn't my preference but it was an added surprise to the size of my burrito. read more

Chipotle Mexican Grill - Smaller than a can of beer, we've got budget size portions at this location. - Mexican Near Me - Marana, Arizona

This staff does not want you to be there. They avoid eye contact and ignore you. It takes 30 seconds to make an order, honestly they should just make this place self service at this point. read more

We were pretty bummed out with our experience. Of course, the food was delicious! We weren't greeted unfortunately. Therefore, we didn't know it was our turn until the first server stared at us with annoyance. She was not having a good day, you can tell. The ongoing cough and profanity was a bit too much for us. We get it, we like to cuss a bit here and there. But please leave it outside of your workspace when there are customers around. The only person who was very nice and professional was the cashier, Crystal. Thank you so much for making our experience a bit better :) I don't enjoy writing bad reviews at all but this was needed to be known read more

They had Great service and were friendly. The store was clean and the line moved fast. Food was great and I will definitely be back.

This location specifically sucks, they only ever have one or two protein options available if you come in late, I get not making more close to closing but we came in at 10:20 and they only had carnitas left. This is the third time this has happened at this location. I hope management raises the standards. read more

Management at this place must really be trying to cut costs. Burrito bowls used to be packed so full that guacamole would touch the aluminum cover. Now, my cover is bone dry. Literally received half a bowl for my pick up order, yet they had no problem charging full price. Oh, and they forgot half the items and added others that weren't on the order. This is the 3rd time In a row this placed has messed up read more

Chipotle Mexican Grill - Portion sizes are tiny now, but the price keeps going up. - Mexican Near Me - Marana, Arizona

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I just had an amazing Vegan "Toffurito" at Chipotle that had black beans, BROWN rice, a seasoned tofu mix with grilled peppers and onions and a bomb red salsa that was all excellent! I used to have to go to Whole Foods toget their WFPB spinach wrap with comparable fixings. When I called today the Oracle/Ina location they NO LONGER have spinach wraps, neither black beans or the sweet potatoes they used to! I am a new Chipotle fan read more

I go to chipotle all the time. I get the same thing everytime. I was pretty disappointed at how small the portions were, It felt like a soup line in an orphanage and apparently "double meat" is just what it used to regularly be. read more

We walked in and we're blatantly ignored by all staff at 7:40pm/ they close at 10pm - no hello, they completely treated us like trash. We waited about 5min standing at the counter to order. There was a girl with red hair texting the whole time. Another girl at the front struggling with putting kids on salsa and just left us and never came back. A tall guy came from the back and ignored us and went to the side to chat with another coworker laughing. We've been traveling 2+ hours and we're exhausted and hungry, we're traveling another 30min to eat now- we walked out. Horrible experience read more

Ordered on the app and got brown guacamole. For the up charge you pay, it should never look like this. read more

Chipotle Mexican Grill - Brown guacamole! This is not appealing. This is what happens when you order on the app. - Mexican Near Me - Marana, Arizona

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Feels kind of weird to review a national chain like chipotle, but I figure I might as well since I eat here so much. I always order a vegan bowl or burrito. If I get the burrito I tell them to put extra rice. It's just a super easy way to ensure you get two meals out of it. With the burrito you can't do that because it gets overloaded and they can't close it. Also with the bowl, definitely try a side of chips and use your chips to eat your chipotle bowl like it's a bowl of salsa. Chipotle is life. read more

I visited this location on 10/10/21 around 7:00pm to order a salad. I double checked my bag and noticed I only received a spoon. Asked the cashier for a fork and was told they didn't have any. No explanation or apology given. Hard to eat a salad with a spoon. Not sure why a supervisor or Manager couldn't go to Walmart and buy some forks until shipment came in. Losing business 1 customer at a time. read more

Worst meal ever. i was recovering from the flu. needed protein. Got a bowl with a teaspoon full of rice. the rest didnt even come to the top of the bowl. The rice is what i was lookin forward to. also got a empty drink cup. my husband picked up our $40 order and the girl told him his drink is in the bag. so he assumed it was. the cup was empty. i wouldn't recommend the chipolte on az pavillions to anyone. i will never go there again. I didn't go there so not sure about the ambiance. Diane A read more

I was shocked at my meal that I just opened up from GrubHub to find a completely different meal than what I had ordered, and not only that but it was cold and put together like a four-year-old put it together.... Some cold meat on top of white rice, which was supposed to be a steak bowl! I ordered a chicken burrito which used to be nice and big and full of all kinds of stuff, well this one was the worst one I have ever got from this restaurant ...cold, no guacamole, no rice, no nothing!! I'm actually going to try and stop payment because the food was so terrible! read more

this is the mist nasties food ever to exist i hope the helth department shuts them down soon there was rat feces in my food it smelt like mold too read more

Honestly kind of disappointed. I'm in Tucson for business and haven't been to a Chipotle in years because where I'm at we only have Qdoba. For ever I always felt that chipotle was so much better, but came today and it's terrible... I got the most guacamole EVER and it definitely outweighed the rest of the food I had. It was ridiculous. Very disappointed read more

I tried the plant based chorizo at this location. The food was delicious and fresh, they were out of white rice but I went before closing so it's okay. read more

No real website! Basically like a GrubHub app. If that's what I wanted, I would have downloaded your app. I just wanted to see your menu, and if you had anything new after 30 years that I might want to try. Just forget it! Not going to bother to go to Chipotle. I doubt that you have anything with shrimp or other seafood anyways. This is what I like most, and is offered by other fast food Mexican restaurants. read more

I love chipotle! However, this particular location consistent disappoints me. I have taken several breaks from this place, hoping they would get better. But after my last visit, I can see nothing has changed. Unfortunately, I don't plan on ever going back to this location. I consistently receive bad service here. Multiple take out orders they forgot my side of guac. When I told them about, their response is not caring and unapologetic. Had an employee who was making my food ask his coworker to finish making my food because he had to take a deuce. How do I know that? Because he said it in front of me, and was not trying to hide it. There is no wonder this place has lower than three star rating. I'm surprised they are over two stars. read more

On Aug 5, went in again for a steak burrito. No steak again so we left and went elsewhere. Last night Aug 7, my son finally was able to get a steak burrito. Did you know this location charges more for their food than the La Cholla and University locations? Example for steak burrito: Az pavillions: $11.05 La cholla: 10.85 University: 9.95 read more

Update: Servings have gotten very skimpy. As in not even a standard portion, more like kid's sized. Restaurant is always extremely dirty.

The crew here was definitely on top of their game today! Thanks for the amazing atmosphere and positive attitudes! read more

Chipotle Mexican Grill - Mexican Near Me - Marana, Arizona

So I don't love Chipotle, it's relatively tasteless to me considering all that I add to the plate. My family really likes it though so now and then I go along with it. So for my family's sake and for the fact that chipotle is not burgers or fried foods, I would give it a solid four stars. For my own experiences I'd give it 2 stars. I ordered a quesadilla today, it's a large tortilla with a handful of cheese folded into a square the size of a piece of bread for $9!! I took it back and asked if this was the normal presentation of a $9 quesadilla and the manager said yes, BUT when they offer you 3 sides they are included in the $9. I assumed it would be an added charge so I just got the quesadilla. She replaced the quesadilla and let me add the 3 sides so I feel a little better about the $9 I spent. The staff is friendly, I personally just don't love the food and you pay the same price whether you get a lot or a little, so load up! read more

Chipotle Mexican Grill - My $9 quesadilla with sides (half eaten salsa lol) - Mexican Near Me - Marana, Arizona

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I went here today for lunch and they had one employee trying to do all the orders and the manager came in and she was so rude not only to the employee but to the customers also. Not sure how or why she is a "manager". She should definitely not be a manager let alone employed. I won't be coming back to this chipotle thanks to her! Chipotle get it together! read more

Yea something is amiss here. Employees must give priority to to go orders. Didn't even acknowledge me or even look at me when stepping forward or about 5 minutes. The food looked old, no one cooking like you normally see, and when I did finally get going with my order, another worker interrupted and I had to wait for them to finish. I'm not special by any means nor am I entitled to anything, however, some common courtesy would be nice. I mean hey whatever they have going on was weird. Wouldn't go back nor recommend to anyone. Price was nuts for two burritos. Over $22. Save your money and make your own, it's more fun that way! Hope it helps. read more

Very good food and great vibes. The staff were very kind and polite. The steak was very juicy and rice was well cooked!

Omg I love Chipotle. Not sure where the low ratings, Chipotle is bomb. Been here a few times and it's only been good

This is supposed to be a chicken burrito with green tomatillo salsa. But instead they made a rice burrito with all cheese and sour cream in one corner. No chicken and no green tomatillo salsa. Then when I called to advise them and demand my money back they told me I would have to go online to do that because this was an online order. Even though these idiots at this store location were the ones who messed up the order. read more

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Always liked their food, but the owner needs to do something with the employees. Came in this morning 5 min after they were supposed to be open. The girl at the counter told us they were not open yet. When I pointed out the time, she responded we're not ready. When I asked them how long, she just said when we're ready. We left. I don't need attitude to go with my order. From some of the other reviews I've read about this location, the attitude has been in place for a while. Lots of choices out there, so I don't know if we'll give them another chance. read more

Very slow assembly staff and prioritizing to go orders that are not here over an entire dining room filled with customers, usually that's fine but given the current circumstances of the pandemic being around a room of people at this this time is less than ideal. read more

Hit and miss every time, especially with online orders. Third times a charm and this is the last time I order online. Call to say hey, y'all forgot something in my order and you can't get ahold of anyone. Automated system gives you a "refund" within a time limit -- sorry maybe I don't want to come back there within a month since y'all f it up so often. And if everything goes automated how do they ever know they mess up and need to make it right??? read more

If you order delivery or take out - don't expect satisfaction. We should know that the extra payment for guacamole and queso will be in vain. We should know the portion will be smaller than normal. And we should also know that the food will be cold. But this time, this time was special - my barbacoa bowl was prepared vegan style. Who knew that was an option. I had to drive there, explain what happened, be told the manager was too busy, refused to take the food back and then wait 18 min (I timed it) for the replacement t bowl to be made. If you go in and order, there's no problem bc you're watching them. Maybe the kids working there think it's funny, maybe they don't care.... Either way, this location isn't worth going to. read more

I came in yesterday and the food was great. The customer service was great even though they were in a rush. I was in and out the people making the food and the cashier were quick and friendly. Definitely will be coming back read more

Love this place. Special for August on Mondays only, buy one get one free! And they made my tacos special for me. I can't do spicy so they make mine with unseasoned pork, fresh tomatoes and avocado. Guacamole has hot peppers and onions. They're so good read more

Assistant manager Gladius was extremely rude and haughty when order received had wrong name and description of food on labels in sealed bag with my name on it. She stuck her finger in my food and said "it is the right food just has the wrong label on it" I requested food be remade and she abruptly grabbed the food and threw it in the trash. Some of it landed on the floor and she didn't clean it up. She started shuffling other stuff around in a haughty manner while giving me evil glares. Fast FRIENDLY/ QUALITY service at this location is a disgrace to the Chipotle name. read more