THIS STORE SUCKS! THIS STORE SUCKS! THIS STORE SUCKS! THIS STORE SUCKS! I go to the store and there's a sign on the door that says online orders only. I order on my phone standing in the parking lot. Website says walk in to the pickup shelf and get my food at 8:10. I wait and go in at the right time and guy behind the counter says they've been closing early and there's no order for me. Then I had to spend 20 minutes with customer service online to get a refund. They should change the sign on the door to say that they've been closing early and not to order the website. A horrendous bad experience. Plenty of other places to get food other than Chipotle. I won't be going back. read more

The food here perfect. This Chipotle is clean and the staff is great! The store is in a nice location across from a Target that has full Starbucks to complete the experience. I would recommend this one to anyone looking for some great clean food. read more

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I had an excellent meal here the other night. I ordered a salad with steak, black beans, fajita veggies, corn salsa, and pico salsa. My bowl came out hot and more importantly, fresh. All of the ingredients were cooked correctly and seasoned perfectly. Chipotle truly does fast food, fresh! I always enjoy coming here because I know it's a great healthy option for eating out. I really enjoyed my order and the service was excellent as always. read more

Chipotle Mexican Grill - Chipotle salad with steak and veggies - Fast Food Near Me - Malvern, Pennsylvania

food was good im a frequent customer. the biggest problem i had was one employee. I think his name was nic and he kept saying racial slurs and wouldnt stop after me asking him to. read more

The amount of times my orders have been stolen is insane. But nonetheless, the staff is very friendly & they do their best! I wish they kept their order pick-ups in a better area. read more

Seems to be a problem with chipotles, but how the heck am I supposed to know if it's online order only or I can order in person? Nothing more frustrating than going there and it's online only. I don't think any restaurant makes me as angry as chipotle does. Or you show up and they just don't have lettuce or don't have guacamole, like what??? Also I had a free guac and free queso so I got both and scanned my redemption code. I noticed the price didn't change and asked the cashier if it applied and he goes yeah. I pay then take my receipt and he just never applied the coupon. Chipotle. Sucks. read more

Chipotle in Malvern sucked this afternoon. I got there around 12:18 pm and one of the employees said they were closed until 12:30. I went back around 12:45 pm hoping they had plenty of time to do whatever they had to do and they still were not ready for customers. A different employee this time came up to the front and said they were not exactly ready but she could serve what they had out. There were 4 people in line. There was 1 employee up front working all 3 stations and 4 other employees in the back talking. The food was ok I guess. No chicken available, no onions and peppers available. How can a restaurant not be ready to serve customers at 12:30 in the afternoon?? Bad management ?? read more

If you're in a rush (and there is a girl in front of you) and guy behind the counter is short with a gross patchy beard you might as well leave. Even if you are the only people in the store it will still take ten minutes to get to the register. His manager needs to tell him to stop being a creep and flirting and just make burritos (especially when the girl is FaceTiming with a guy). When the guy on the grill has to step in to take the next two peoples order...you should focus on what you're paid to do. read more

It's totally absurd that they put iced beans on an order, it seems that the beans were from a week ago, it's horrible

Disgusting! As a vegetarian, it's hard sometimes to find food that meets my dietary restrictions. Chipolte was really good about accommodating these needs, until now when they put meat on my veggie burrito. This is ridiculous, and now I have to throw away my $9 meal because of their idiotic mistake. If they full knowingly messed up my dietary needs, who know what other needs their ignoring. Will never be ordering from here again. Absolutely disgusted by their ignorance. read more

I work in the area and ever since we have been back from the pandemic full time; my visit has always be underwhelming. The employees who work at the station preparing your meal does not even give you the appropriate portion(s). It's to the point I be hesitant to ask for more sauce because they will get a attitude (not verbally but passively through their movements). Like geeez does it come out your check or something. I just don't waste my time going here anymore. And don't even bother getting online orders here, they alwaysssss mess up; at least one thing will be missing. read more

This is probably a blessing in disguise, saving me from the standard Chipotle tummy aches but.... Its National Burrito Day so I thought i'd give it one more try and the Malvern PA location isnt taking doordash orders?!! And it almost 3pm, safely past the lunch rush hour. Doordash says they are closed. I called Chipotle to double check and the first attempt the phone was picked up, no greeting, a series of keypad beeps and then they hung up. Called back and was greeted by a live person. I asked if they were open and taking doordash orders because doordash said they were closed. She said "thats not right, i dunno nufin' bout dat' and hung up. I understand that they may kill delivery orders if they are too slammed but this has been the case since 11am. The last time I was at this location in person I went to the bathroom to wash my hands before getting in line. It looked worse than a rundown truck stop bathroom. That was a sign to make a prompt exit. I went to the smashburger next door for lunch instead. It paste the bathroom litmus test lol. And I had an excellent Cowboy Burger. The state of a dining establishments bathrooms are a true reflection of how much the management cares, or doesnt care. Tighten up the ship Chiptole. Things should'nt be like that. read more

I think the person who opened this place needs to be there to MANAGE. It's young kids managing and working in this place, and it's super slow. They work as slow as possible. And my online order was missing all sorts of things. It's quite miserable in there and they look like they hate being there. I also asked for vinaigrette because the online order didn't let me add it. The one guy is so lazy, he said "we don't have any" just to avoid getting it, then another slow employee walks over to the another station where they do online orders to get it. It NEEDS a MANAGER. To manage. Not these young kids who hate their lives and do the utmost minimum just to get a paycheck. read more

Stay away from this location at all costs! When I showed up and waited for quite some time, four people in front of me, I was informed that they were out of steak, queso and chicken. Just so happens those were the three things that I wanted. They didn't even say it would be ready in some timeframe, they just flat out said they don't have it. Obviously this is a poorly run establishment and this is the pitfalls of chain restaurants. read more

This was not the cleanest Chipotle we have visited. The tables needed cleaned and the utensil/napkin area was a mess. And what's with having one toilet in these places? They are slammed with people and everyone is waiting to use the bathroom. read more

the food is good but the overall experience of that place is genuinely traumatizing. it's always so crowded with weirdos and this is a very bias review from a teenage girl but the amount of creepy people/men that are constantly in that restaurant and staring at me/other people is terrifying. the staff is chill ive never really had a genuine experience because i always do a mobile order, but also my mobile order bag is rarely on the mobile order shelf and i have to ask for it. like i said, the place is always crowded so i would have to interrupt the line selfishly to get my order or wait in a 20 person queue for a meal that is already prepared and paid for and ready for me. ive never left a chipotle without tears in my eyes bc of how awful the experience was, also for this specific store pls put a fucking sign on the door indicating if it's push or pull bc i'm sobbing in my car now after trying to pull the pull handle on the push door which makes so sense and is so stupid and embarrassing i hate the store but the food is a solid 9/10 read more

I went in yesterday.Imagine my delight when I saw they offer a military discount. I always appreciate a restaurant who respects our servicemen and women. The food was its usual amazing quality. The staff is always incredibly kind and helpful. It is absolutely one of our favorite places to eat, and the fact that there are so many low carb options makes it that much better. My experience couldn't have been any better!! Great job, keep it up! read more

I would give 0 stars if I could. The worst service ever. Messed up my order after waiting for an hour and a half for my food.

Ordered a veggie burrito and received no veggies.....plus no salsa inside burrito...? Never had an issue here in person, but disappointed with this delivery experience. read more

Chipotle Mexican Grill - Fast Food Near Me - Malvern, Pennsylvania

5 Star Place. I have ordered a couple of times from this location and never had an issue. Service was good, no complaints but nothing to write home to mom about. On this visit, I had an issue! I order food and someone picked it up for me. When it got back to me it was missing my guac. You know you have to pay extra for guac and it really makes my meal so I was bummed out. I called and spoke with someone who apologized for the issue and told me to come back into store whenever I got a chance and they would take care of me. I went back right away because, after all, I needed that quac to complete my meal. I walked in and was made whole again. I got my guac, a refund, and a coupon for a meal the next time I came in, which was great since I had to use up some of my lunch time to drive back. They made it all worth while. Keep up the great work. read more

The staff was gracious enough to allow me to pay with only the credit card number stored in my phone. I was riding my bicycle along the Chester Valley Trail, and hadn't realized that I had left my wallet at home until after I placed my order. read more

I have been here a few times since they've opened. Has gotten like the rest. Disgusting tables and benches. Messy everywhere else. Cleaning and proper food handling remains a non-existent priority. Wearing those gloves for EVERYTHING you do does not make your food handling any more sanitary. Watched cashier come over to wipe tables with here bare hands. No cloth. Literally swept garbage onto floor from each table with her hand and walked away with look of contentment. Staff often distracted. Food inconsistent. All in all, not worth waiting on next Ecoli incident read more

Worth the drive from Exton for this chipotle. It is way more consistent in flavor and freshness. Customer service has also been so much better. read more

This is a brand new Chipotle so it's very clean and shiny. The food is what you expect Chipotle food to be. However, the counter staff are all very friendly, helpful, and nice--more so than at other locations. They really make you feel welcome. read more

What can I say?? Cold, wrong order and missing food. Placed an order for delivery, a bowl, with steak, came with sour cream, guacamole, tomatoes, lettuce that I didn't order and missing a bag of chips and salsa that I paid for. I spoke with two managers, Jaz and Neal....absolutely no help at all. Had to call twice because the "manager" Jaz hung up on me after putting me on hold for about 5 minutes. Then I spoke with another manager, Neal who told me I could call their corporate office if I wanted a refund. WOW....first and last time. My company places a lot of orders with them....I will make sure that stops read more

Absolutely LOVE this Chipotle. The Tuesday evening staff are my new BFFs!! They always give me a full serving and look like they're having fun. They take the necessary safety precautions given COVID-19 and give me an awesome experience every time :-) read more

I used to enjoy coming here. But literally the second to last time and now this LAST time I came there, my burrito was rolled as if it was a burrito bowl instead. I spited you and finished my burrito, covered in guac, sauce, etc. I didn't let you win, as I was making sure to finish both my burrito and the food all over my hands. Oh and you were out of napkins for the majority of this meal. I feel like a real jerk talking like this, but when you are known for burritos, do it right. I'll probably be back, but not for a couple weeks. read more

Went to this newly opened site in Malvern. Picked up my online / to go order. Got the bag and it was stapled together to go, hence one would assume it would have napkin and plastic fork inside or something to eat with. Get to my car to eat lunch during middle of workday. No napkin, nothing at all in bag to eat with. Was so hungry, so I had to eat a bit of this drippy salad with my fingers - gross. This is also first time I ever went to any Chipotle. The food flavor was mediocre at best on my salad that had beans, veges, and some type of meat and guacamole. I would call the taste "boring." I will not bother to eat at any chipotle again, especially knowing their food made people sick not too long ago. The one positive is that the worker at the counter was very friendly. read more