This location has really stepped it up over the past couple years. I do a lot of online ordering and it's been ready and made correctly every single time. Great experiences. read more

very rude service. walked in at 8:20, meanwhile they close at 10 and there whole dining area was already cleaned up with all the chairs up on the tables. i asked if i could sit down in there and eat and was refused to be able to sit down to eat. i never had this problem at any other location. read more

I placed a group order, and it felt like the bowls were playing a game of musical chairs. Almost every bowl was wrong, mislabeled, labeled for people who weren't even in our group, or had no label at all. The labels seemed to have been assigned by throwing darts at a list of names. Very disappointed as I am normally a frequenter of this fine establishment. read more

Absolutely terrible experience today at the Chipotle Malvern. I asked a for a bowl with a side tortilla. Didn't end up getting the tortilla. Not only that but when I asked for a little bit more honey hot chicken, like the ceo had said, I was denied by the employee working the protein section. So I asked the employee working the extras and was given some extra chicken. The employee at the register then exclaimed "That's not how we do it here, i'm charging for double". When I brought up the recent news about simply "asking for more" she also exclaimed "The Ceo ain't here". Have continued to put faith into this location for to long. Today drew that line. read more

Chipotle Mexican Grill - No bites taken - Fast Food Near Me - Malvern, Pennsylvania

The negative reviews here aren't exaggerating. While the staff isn't necessarily rude, they are completely impersonal and seem like they'd rather be anywhere else. To make matters worse, the portions are incredibly small--I was literally given 'baby portions' for a full-priced meal. This is easily the worst Chipotle experience I've ever had. read more

The worst service I've ever experienced. The employee at the register was ignorant and had a huge chip on his shoulder. Very defensive. This is not to reflect all men of smaller stature but this guy reeked of Napoleon complex. Will never return! read more

I usually like Chipotle. Not today. Stingy portions. Low on rice, beans. Almost always low on vegetables. Server was not helpful or friendly. read more

If there were 0 stars I'd do that. Worst chipotle out there. Don't waste your time. If you ask for extra rice or beans they will tell you that they will charge you for it. read more

This is what I wrote to corporate: Find the most unfriendly people in the neighborhood and they're working at this location. I took my 12 year old son because he got good grades and I said, dinner is your choice. He wanted a chipotle salad. There are 2 women who work at this time who were outright MEAN. I greeted one with a smile (an African American with tattoos) and she stares at me and then says, are you getting anything, too? Seriously? So I ordered my meal and then she finished my son's salad after a guy took the first 1/2 of his order. She was so nasty with her tone and then she says to him, "speak up, I can't hear you." So I stared at her in shock and she stares at me. She TOSSES our food to the checkout counter. And my son was squeezing my arm so that I wouldn't cause a scene. The woman at check out was not much better. No thank you, come again, have a good day. NOTHING. We get to the car and my son says, they forgot my salad dressing. So I told him I'd go back and he says immediately, NO, THEY WILL KILL YOU. Seriously? I get the exaggeration but do you really want customers to have this type of experience? I went back in and lady #2 was still at the checkout. I said, we never got our dressing for our salad to which she said, "it's $.50" I said to her, we got a salad, why are you charging me? "You didn't get a salad." "Yes, I did. Ask around." So she asks lovely lady #1 who says, she didn't get a salad. By now, my voice was ready to go up. So I looked at the guy who took our order at the beginning of the line and he says, "yea, they got a salad." NO APOLOGY. SHE SLIDES THE DRESSING TO ME AND GOES ABOUT HER BUSINESS. This is why your yelp reviews are pitiful. This is why people get food poisoning. You guys hire people who don't care and are downright MEAN. Shame on you for killing something that was supposed to be a fun outing for a 12 year old kid. This is an embarrassment of a crew you have there. read more

Former chipotle employee speaking: This is the worst Chipotle ever. They are always skimping portions of everything (rice/beans/ protein) and the meat is always ridiculously dry. Always. read more

I never thought i'd leave a review but first time i door dashed they filled my bowl up 1/3 of the way the next time i went they didn't have corn or the lids to the bowls so they had to wrap my bowl in tin foil and the third time i went I had a worker throw me 2 snarky comments in the 20 seconds it took me to order my bowl im still gonna go tho cause it's chipotle read more

Every time I visit this location, they are always out of food hours before the location closes. I live nearby and it's quite a pain on nights where we want a quick simple meal. every time I visit the location is always a mess as well. There's always items on the floor and food splattered. read more

This chipotle is clean, friendly, and had good food. I thought the staff was super friendly so shout out to the people at this location as they had a smile and served during difficult times to feed the people. There is one thing I want to address and it's the improvement that they made for the queso. I remember it used to be grainy and gross. Now it's is creamy and had a nice tiny kick to tickle your taste buds. All the other stuff about chipotle in terms of food quality for me has always been the same across all locations: solid. Everyone was wearing masks, keeping distance as they were stand on the markers on the floor that chipotle had laid out for you. One request I have that I've been pleading for a while now... PLEASE BRING BACK CHORIZO #iwantspicypork read more

Chipotle Mexican Grill - I was told my bowl was good looking - Fast Food Near Me - Malvern, Pennsylvania

Terrible. Like so bad that I asked for a refund and was given my money back without any real push back. The restaurant had closed signs on the door, but you could still buy online. This location is extremely understaffed and should probably close. The company is sacrificing quality to keep a store open. Do not go here read more

No corn, no chips, no fountain drinks. Also no forks. The area where you grab utensils was completely trashed. Workers were angry

Went for some good old chipotle. WHOLE ORDER WRONG. Every single burrito was wrong and completely missing one. We did an online order because they were ONLY doing online orders. Just a terrible experience and terrible food. I just wanted a burrito and I received a tortilla (I think) with meat and rice from a dumpster and some random garbage sprinkled on top. read more

This place is a hot mess! I arrived ten minutes after my promised pick up time and had to wait another 36 minutes. Finally, I opened my order after getting back to work and EVERYTHING was wrong. I went back to this store and was not greeted but dismissed by the incapable woman in the below picture. I am an older white woman and was discriminated upon by this person. Sorry, you had a bad day, sorry your life is making burritos. How hard is your job? This person (I still think it is a man) just walked away from me and left the store. There was a younger white woman (morbidly obese) working and when I asked for a name and help she told me she did not work there. Clearly, she was chopping food wearing an apron. I called corporate and did receive a refund. They also sent me coupons for more food. As if I would actually return! RUN FROM THIS PLACE! read more

Chipotle Mexican Grill - Isn't she lovely? Yes, not a man regardless of those hands. - Fast Food Near Me - Malvern, Pennsylvania

Eh, it's chipotle. They got our order right and the food was decent if unremarkable. Dining room was pretty trashed but at least they started to clean it while we were there. Does the job if you're in a hurry. read more

asked for extra rice...gave me half a portion. asked for pico on the side and corn...the tiny plastic container was barely full half way

I ordered mobile online multiple times and each time, the portions were much much smaller than normal. Additionally, I had to wait an extra 10 minutes after the stated pick up time. read more

Let me start off by saying I LOVE chipotle. It has been one of my go to places for as long as I can remember but this location is a nightmare. Every time I go there is an issue, and at this point they cannot give me anymore BOGO coupons to keep me coming back. Two times I have ordered online and went to pickup and the location wasn't even open!!!! I do not understand why their mobile ordering was even on to allow this. Also this location is frequently only mobile ordering due to lack of staff and when I pickup my order and arrive home my burrito bowl ingredients are missing or there are laughable portion sizes. Never again. This location is the WORST chipotle I have ever been to. It is like a bad ex-boyfriend I keep going back and getting the same disappointment every time! read more

Chipotle Mexican Grill - I asked for extra rice & extra lettuce in this and where is the meat?!? This is from 6.8.22 - Fast Food Near Me - Malvern, Pennsylvania

Extra charge for rice? Rationing like we're going into another covid. Everything just overall was not good read more

This is hysterical. I just looked at the reviews for this store and they are almost entirely all bad. Wish I had seen this before yesterday. I see there are a couple of lame auto responses from Chipoltle saying they are concerned to hear the bad reviews. Can't be too concerned, the place is terrible and still serving. You would think if Chipoltle management was actually interested in what is going on they would address what seems to be a serious problem with this specific location. Prior to going to the Malvern store I had never been to a Chipoltle anywhere. But my wife and I were shopping and the Zoe's located next door had closed. All I can say is, I wish my record was still in tact. While waiting for my wife to place her order I surveyed all of the "fixings" that would be used. Disgusting was the first word that occurred to me. My initial instinct was to skip lunch, but anyone who is part of a couple knows that sometimes you take one for the team. A little ptomaine poisoning is easier to handle than Sunday afternoon marital strife. I decided on tacos, clearly a Hobson's choice. I kept the ingredients to a minimum, kind of like loading a gun with just a few bullets. I didn't notice until I sat down but the woman wrapped my three tacos in a very small sheet of aluminum foil. So she balled them all together and made basically one large coagulated mess. The soft shells stuck to one another so I had to pry them apart which aided in their disintegration. The ingredients were tasteless, there wasn't enough hot sauce available to give it any flavor. The guacamole was icy cold and the "chicken" was slightly warm so it made it even more detestable to eat. My wife's salad also looked like a gelatinous mess but she didn't say a word against it. She's wily that way. I kept playing the Chipoltle television commercial in my head while we ate. I know that advertising is all untrue, especially those for food, but Chipoltle's is utter bullshit. Shame on this company. All I can say is believe the reviews posted here. This place is awful and more than likely it will soon follow suit in this shopping center and become another empty storefront. read more

Shocking to see this in my bag. They aren't taking orders inside the restaurant anymore. Only online. I order a large side of guacamole and chips from my car, wait 15 mins, grab my bag, drive 5 mins home, and it is BROWN! The whole thing. Not a little mixed up brown, the whole thing is brown. Not a sliver of fresh guacamole (expected green color) in the entire batch. How does OLD brown guacamole like this even make it into a serving dish without someone noticing? Two people at the takeout bar preparing meals, and both are serving this to customers! What happened to quality checks? You stop allowing indoor orders and then you stop quality checks too??? read more

Chipotle Mexican Grill - Fast Food Near Me - Malvern, Pennsylvania

sloppiest burrito I've ever had, had to order two kids quesidelas as you can't just order a full size one. ( it slows down the line even know there's one person working both in person and online orders?) both my quesidelas were cold and unmelted. wpuldnt return read more

I don't understand who hired the girl handling the protein. She doesn't know what she's doing. I asked for half chicken half steak and maybe got 8-10 pieces of meat. Sorry for singling her out but someone is responsible for this terrible decision of hiring her. read more

Normally go to this location, normally is good. But the last time I went was horrible. The lady wasn't paying attention and put the wrong stuff on the bowl. My brother ended up being sick the next day. Place is not good. Go to another location instead. read more

What's going on with only online orders? Extremely inefficient process with over ten people hovering in the store defeating the point. One lady working the food line and 4 employees standing in the back during dinner hour! read more

Ever since Covid, this location has left a lot to be desired. Constant errors in orders for delivery. Constant early closures to show up and no food and then have to wait 3-5 for a refund and endless broken promises. Would not recommend at all. Always being online orders and no working soda machine either. Try the Wayne location or Newtown Square. read more

This is three strikes and your out for this location. I foolishly walked in the store on two prior occasions expecting I could order in person, but was turned away each time and told I had to order online? How redundant is that?! On Friday I ordered through Uber eats and decided to pick up my order myself. My order wasn't anything complicated, but each burrito bowl was wrong in some capacity, not to mention a disgusting amount of unwanted sour cream on each. I'm leaving Chipotle (and this specific location) in the rear view mirror in 2023 . read more

Love Chipotle but not this store. This store only takes online orders which is fine as long as you operate in the stated hours. I placed an order on the app on 11/08/22. Pick up was listed at 8:50. Store's stated hours of operation says open until 10:00. When I got there, the store had obviously been closed for awhile. I took a picture. You cannot close early when you only take online orders. Go to Gateway (Wayne) store; more reliable and take in person orders. read more

The portions are terrible now. And being charged for extra rice. RICE???? How desperate are these people. Food is a rip off, I would rather go to Moes now. Place is a disgrace read more

Do you have the Chipotle app? If you do, compare the pic of the Carne Asada with what you get in person and tell me how similar they are. It infuriates me when companies blatantly misrepresent their products. My Carne Asada was brown through and through and bereft of anything resembling flavor. The Exton store can't complete online orders correctly so I wanted to give Malvern a chance. Bad call. Chipotle seems to have gone downhill anywhere you go. read more

Terrible. Always missing items in orders, always skimp on delivery items and just 5u3 overall worst chipotle ever.

This location is only taking online hours. When you walk in no one even looks at you and when they do acknowledge you it's because they're looking up from their phone to let you know you need to place your order online. New hours are from 10:45 - 7pm but when I tried to order online at 5pm it was no longer available for that day. read more

I have contacted corporate about this location and a month later it was worse. This is the dirtiest restaurant I have seen in a pandemic where cleanliness was a lesson taught to all businesses. I was actually afraid to eat here or touch anything. The food station, glass, plastic, floors, drink stations - all dirty. The guacamole was also brown and looked like the kind at the grocery store no one wants to buy. One associate making food didn't have masks on and coughed without covering his mouth. The cashier also was maskless. The health inspector should be here, it's awful. I am losing faith in Chipotle all together after the last 8 months of poor experiences. read more

Went there after ordering online and the place was closed 30 minutes prior to their newly updated COVID hours. They even left an order sitting on the pick up tray which is wasted food that someone paid for within the posted hours. If I were you I would choose any other place or chipotle to go to but here. read more

Horrible ordering system. No in person orders. Have to order online. Scheduled a 1230 pickup. Still waiting at 1pm. Only 3 people working at lunch. read more

I had an awful experience with an extremely rude employe. I think his name was nick and he kept saying racial slurs and profiling me and i was extremely uncomfortable. Also the food was terrible read more

this place sucks. order is never right. the Amout inside the bowls we ordered were done carelessly... and lazy! missing items in each order. I will never order from this lazy location again. you can't even call the store to let them know how much they messed up on your order. what a mess I wish I could rate this place a 0. read more