Coming here for years. Usually pretty clean and fast service. Generally consistent food quality. The last few times have been underwhelming. The staff are nice but our order has been wrong every time the last few visits. Tried to call the restaurant but there's no direct number available. You're sent to an automated system who runs you through the gambit but then eventually hangs up on you. I called multiple times and this happened each time. read more

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This location has demonstrated perfectly t that when you don't staff properly and train, service is epically poor. As in, waiting 10 minutes in drive through just to order. So I figure that I should just go inside, that will be faster. Nope. Two people working both drive through and counter (and door dash). They need at least 1 more person. It took another 15 minutes to get my order inside. This is nuts. Hey, Wendy's. Do better. Okay? read more

Has been a long time since coming here. Did drive thru. Unpleasant experience. Long wait to just order, we are talking like 10-15 minutes. Person couldnt even say sorry we are delayed. First words were, did I take your order already and only after being silent for the entire time. Major backup, Nothing moving. And chicken sandwich was disgusting. Only local fast food place worse is the McDonald's near 29. How do these places stay in business ? Long time ago there was a McDonald's in Wayne that ended up being shut down because they were selling drugs thru drive thru. Actually made the news. I remember trying drive thru there once. At the order mic, there was just complete silence it almost seened like the place was closed, except for the lights being on inside. BOTTOM LINE: STAY AWAY!!! read more

When an Uber Eats driver picked up my order and didn't deliver it to me, the manager called me personally and made sure I got my food. Thank you so much! read more

Our order was quick & correct. The man at the drive thru went out of his way to give my dog a dog treat. It was so kind! Fav Wendy's location. read more

We have been to this Wendy's about 7 times. They are unreliable as it gets. Saturday night, April 13, I went through the drive through and it took a long time. Cars behind me were pulling out. When I got up to the speaker to order the man on the window computer said in a slurred voice, "be with you in just a minute". About 15 minutes later I hollered at the call box, "anyone there?" That same slurred speech answered, " Oh, yea, our screens are down we cannot take orders". This is about the 4th time we drove in and had to leave, always in the evening. During the day it seems to function better. 2x we got a sandwich. Most sincerely, Katie read more

This Wendy's is disgusting and the owner should be ashamed. You're selling really old meat that looks and tastes like it was cooked weeks ago (if not longer) and then reheated and slapped on a stale bun. Appalling. I hope you get shut down. read more

Only drive through service. Asked for a burger combo no bun. I got cold fries, regular burger on a bun but they got the soda right. Went back. Got the burger on lettuce, no knife, no napkins no S& P. Asked for s&p and catsup, napkin knife. No napkin. The manager told me he upgraded the fries, no same sad warm fries - no hot fries It shouldn't be this hard to get a meal. I had to turn around in my car. Drive back. Knock on the door. Wait outside. Ask for a knife to cut the burger, ask for napkins. After all that, food was bad, warm fries and over cooked bacon and burger. read more

If I could give zero stars, I would. Their so-called manager is incredibly incompetent. I don't know how he's in that position. He told me he couldn't make an order even though he knew he would get paid for it by the driver delivery service I work for. He said the order never came through the system, which is why the delivery service said he could make it again and they would pay him. But he was adamant and said absolutely not. This is normal protocol for an order that didn't come through the system the first time. He was also condescending and downright nasty. I complained to the delivery service. read more

This is the absolute worst fast food experience I have ever had. When I ordered the burger it came RAW. The fries were overcooked and covered in grease, and had ZERO salt! Imagine getting your food RAW! The cashier was picking his nose as he handed me my food. The bag was covered in snot. I will NOT be returning! read more

Revell is perhaps the best overall fast food manager I've ever came across being on this earth for 52 years. Absolutely amazing service & at the same time has the ability to cultivate a pleasing personality. read more

It's my wife's birthday and all she wanted was some coffee and a properly made double stack breakfast sandwich and nuggets for later and you incompetent morons screwed it up. How hard is it read a screen? read more

Went through the drive-through. First, the operator sounded like she didn't want to be there. Ordered a chili and fries, and that's all I got.- no spoon, crackers or napkins. Had to drive back and after explaining this, the manager ( I suppose) said I was giving an them attitude? How about you try and do your job right the first time? Or maybe explain to the customers that your establishment needs them to specifically ask for a spoon to enjoy their chili other than thinking that they will use their fingers? Just close the place down. Btw- by the time I got done being given the attitude, my food was too cold I threw it out. read more

Terrible service. Worst staff ever they are the meanest people, I went in to get a DoorDash order and I clicked out of it by accident and I showed the lady she saw the food order she didn't give it to me and she lied and said they never got and an order but they did. This fast food place is unbelievable! 4/28/2023 at 9:30 pm is when I went. Staff should know better. The place was very dirty too. read more

Poor service. Seems like my order was purposely put in the system i correctly to be more than the price of the meal they initially inputted when I just wanted entrees read more

Remember the ad where the older lady says "Where's the beef?", well after bringing home cold food I opened the sandwich to heat up the meat and wondered where the beef was. Will not be going back as the service was also bad and the order was wrong. read more

great service and went out of his way to do things that were very custom and was very patient and caring with us

I really wish you could hand out negative stars. Wendy's has always been my staple place when I just want a quick good burger. I'm the kind of guy who dips the fries in his frosty. But this Wendy's is garbage. Quick drive thru trip: Speaker Outside is busted you can barely make out the voice taking your order. Once order was confirmed and adjusted so it was correct you get to wait 15 for your food. Now to be fair there was another car in front of me. I paid, said thank you when I got my change and received no version "you're welcome". But again, I'm the one who received all the attention since when I had to sit there and wait ten minutes listening to the crew just screwing around. Finally my drink and food arrived "Thank You" I said again no reply... Well it is Wendy's so my food should be hot and delicious. Nope chicken sandwich and fries ice cold. What I don't get is how cold fries can be covered and soaked in oil but still have a stale freezer burn taste. The chicken was something I never seen before. Less than 1/4 inch thick and burnt on one end. It gets better. My burger and bun covered in grease and yet somehow raw in the middle. The part I don't understand is how someone can look at that and decide it's ok to serve to people? The employees that were there today have no right serving people food. It doesn't matter if it's fast food (in this case not) or 5 Star, take some pride in what you do. If you're not going to do the work just quit. There are people who would love to have a job and would do yours without hesitation. If I was the owner: clean house. Your business and your customers deserves better. Now for pictures. read more

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Took the kids out tonight- walking into this location feels like I'm back in 1990. Dirty floors, No BBQ sauce, no flavors in the coke machine - employees making me feel like I'm interrupting their day...I wish your restaurant was as good as your Twitter. read more

Wendy's - a cup of ice cream with a spoon in it - Burgers Near Me - Paoli, Pennsylvania

Very bad place! All time door is closed. order can only be made through just drive thru . can't buy anything because there's nothing. the manager is disgusting. do not want to work. wendys bears huge losses read more

My daughter and I went through the drive through here last week because we were famished after being at the Paoli Surgery Center all afternoon for her foot surgery. We just grabbed drinks and fries and a sandwich off the value menu to tide us over until we could get home for a real meal. It took a little longer than expected but they got our order right and the food was hot and the drinks were cold, so it worked for us. read more

Nice meal except mixed up the burger with the kids meal and the kids burger with the normal meal. Did not come wit hi any extra straws and I had to wail till we were home for another one because mine broke. read more

Terrible service, out of French fries really how do they run of off fries at noon. Pick up is disorganized and food was cold. Will not go at any Wendy's again. read more

If the legendary Jim H, fellow Delco Yelper, can Yelp a fast food joint on the Main Line, then I can too. Well, that's how I justify it anyway. I'm padding the review numbers a bit I suppose. But I can say a few things about the particular experience here. I've worked in Malvern for over 6 years now. I come to Wendy's for lunch every now and then if the mood hits. This particular location does a far brisker business than the BK only a block away. Probably because the food and service efficiency here is way better than the BK will ever be. Even if the drive thru line wraps around the building which it often does, you seem to get through in a reasonable time. And I generally think Wendy's is better food quality than McD's and BK, the closest competitors. I am noticing a price creep up in Wendy's though. Combo meals for the bigger sandwiches are approaching the $8 range for medium sizes. If you get a large it's over $9 now. And, I'm noticing smaller portions listed in the value menu. For instance, 4 chicken nuggets for 99 cents instead of what used to be 5 nuggets for 99 cents. But hey, that's the economy I suppose. The drive thru is efficient except for the fact that I could barely hear them in the speaker and their confirmation screen was broken. Can't win them all. At least I got what I ordered and got it quickly. But they have Frosty waffle cones now... That alone got them the 4th star. read more

Restaurant is filthy inside. Trash and dirt on the floor. Every table and chair needed to be wiped. Also, fries looked and tasted like they were hours old. Lost my appetite. Worst Wendys ever. read more

Outdated Store but it is the only fast food option for miles. Condiments not stocked, dirty tables/chairs,soda machine out of many flavors. Food cold/mo salt on fries or available. Not going to return. read more

Wendy's - Burgers Near Me - Paoli, Pennsylvania

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Love Wendy's, have it at least once a week. Got a taco salad today (among other things) and I got two packets of saltines with it... wtf... no tortilla chips? I didnt order soup. What's a taco salad without tortilla chips... Very disappointed. Hopefully it was a mistake instead of a new store policy to save money. I ll find out soon if it happens again next week. read more

I had a horrible day. My father was in the hospital, I waited 6 hours to see a doctor who never came because some emergency I'm sure. I was worried for my dad, starving (had a cheese sandwich for breakfast and it was 7:30 pm. I drove into Wendy's, ordered nuggets, fries, and a coke. I drove up to pick up my food, and lo and behold, my wallet wasn't in my purse. Yep, left it at the hospital. Great. I tell the guy (night manager, Im' assuming due to no uniform) I'll be right back, and he tells me that he's got it...I'm OK. I head back to Wendy's and he tells me there's no need to pay, he has me covered. Such a sweet guy. Completely warmed my heart. I posted about it on Facebook, and my brother said, I drove in about a half hour before you. Same guy told him that his inspection sticker was due to expire at the end of the month. WOW. You just don't get a nicer guy than their night manager. Wendy's...do something to recognize him! I posted on FB about him, tweeted to @Wendys...even told Ellen DeGeneris. He's just a great guy. Go here. Resturants who promote customer service like this deserve to be frequented. The food was great, BTW. That late at night and the fries were right out of the fryer. Mmmmm. read more

Whoever owns this place should be kicking himself. So much money left on the table. Weekday lunch I walk in and the tables are nearly empty but the line is a mile long. 4-5 trays on the counter unfilled. I figured I hit the rush, right? wrong. The line barely moves at all. After 5-10 minutes I notice the people who have already waited in line for probably 15 have now been waiting for their food for 10. So close to 30 minutes for FAST(?) food in a muggy restaurant? No thanks. I went somewhere else after I realized this. Used to come here 3-4 times a month, for lunch, work nearby. After this I'll avoid it. read more

Literally the worst Wendy's on the eastern seaboard. Nasty food, nasty people. It smells and there's numerous incidents of debit card fraud that people have experienced after visiting. Plenty of other places nearby. Stay away read more

Dave would be appalled. So awful. Been coming to this Wendy's for 30+ years. It's transformed a lot but never revamped. It's disgusting inside and always muggy and sticky and it stinks. Take a page from McDonalds and upgrade. You'll make it up in revenue when the community talks about it. Orders used to be wrong every time. That's been fixed mostly. But gross! I sincerely hope the employees have a cleaner bathroom then the patrons to wash their hands before preparing meals. read more

Service is poor, rarely anyone to greet you when you enter. The food is decent, but with not many patrons I wonder how old it is. One time a toilet overflowed and they were sweeping the water out of the bathroom into the dining room then out the door. Eat great even late motto only applies to like 8pm at this location. Only done here if no other quick options are convenient. read more

They forgot my sauce, and I will not forget what they have done. I got home, opened the bag and cried for 2 hours after not having bbq sauce for my nugs. read more

It takes a long time to get your food. If your in a hurry don't come here. It took more than 10 minutes to get your food. read more

Wendy's - Burgers Near Me - Paoli, Pennsylvania

I never had an order right when using the drive thru. My daughter-in-law went to Wendy's in Paoli, she asked me if I wanted something, I said large fry's. Well when she got home I tryed a fry and it tasted old, so I dumped the fry's in a dish and it was mixed with other food that we did not order. It made me feel sick it looked like garbage. I will not eat at the Paoli Wendy's again. read more

Wendy's - a plate of french fries and a bag of fries - Burgers Near Me - Paoli, Pennsylvania

This place is completely deplorable. Upon going in for what seemed like a relatively simple lunch, consisting of three items, the totally rude cashier couldn't figure out what order was ours and after the confusion was over, it took close to 15 minutes for the order to come out in its entirety. Their ketchup dispenser was totally empty and when they were told about it, did nothing about it. Furthermore, the burgers were cold and tasteless, the buns were hardened like cement and the fries were greasy and disgusting. If it was possible to rate this zero I would. Avoid at all costs. read more

Since I dont go anywhere interesting like most Yelpers , im stuck reviewing middle of the road fare such as this. But I want to speak my peace. McDonalds and BK suck. At Mickey Ds, if you dont feel like fries you can get fries and if you really dont feel like fries theres always the fries. Thanks for all the options Ronald! Dont even get me started on BK at least the kiddie toys at McD are cool. Wendys is balls to the chin above all of the local burger chains. The burgers are tasty ( do you all know that their pattys are never frozen...most high end places cant say that) Their nuggets top all others. The chilli is bangin' And hey ! Choices! Baked potato, salad. Also they Have Mr Pibb ( Not Dr Pibb dammit he was too lazy to go to medical school unlike pepper) The service is usually fast ( except in Upper Darby where i need it to be ) The service at the Devon location near Valley forge was so good it was almost cultlike. My son was unhappy with the toy he got and the manager overheard, came out with the one he wanted and let him keep the other one . All without us even saying anything. As much as I like Wendys I want to say....why cant we get anything interesting out in the Deleware Valley?! Why does it always have to be McD, BK Wendys? Whats stopping In-outs and sonics from proliferation. People! its time to revolt!.....man am i pathetic. read more

I like Wendy's in general but this review (unlike the one below) is for the Paoli location. It used to be good years ago but this is the fourth time I gave it a try and this will be the last. The coke tasted like either the machine was broken or it had been sitting awhile and the ice melted. The burger was freezing cold and tasted awful. The fries were cold too and wayyy too salty. I threw the whole thing in the trash. The other three times, I also received sub par food and cold! if I am going to eat that many calories, atleast make sure it's hot! I realize fast food is never going to be excellent but I would settle for good and this was not at all!! read more

Zero stars if we could. This place is absolutely a disgrace. The food is ALWAYS cold and the order is never correct. We live in the area so when enough time has passed from our last visit and we've forgotten how terrible everything is...we make the mistake of going back. Tonight was the last straw. Order was wrong and the employees locked the dining room doors 11 minutes early. We had to drive back through the drive through and wait to explain our order was incorrect. One of the employees removed the wrong toppings from the burger and handed it back. My husband asked them to make a new one which they were rude about so he then asked for a refund. Waste of time we can never get back. Do not eat at this Wendy's, I promise you will regret it. read more

The french fries always tasted different. Some days they would be pure perfection with salt and well cooked. I never thought that anyone fried french fries in the same oil as fish filet. Clearly, I was wrong. My son is allergic to shellfish so when we ordered and he didn't eat them, it was a clue. The order of large fries smelled like fish. YUCK! read more