It's been a while since I went to this Chipotle. If you read my previous review you will see why. But today I really wanted tacos and this was the closest place. Now...I wanted things my way...which meant I wanted to take everything home separately and make my own tacos. And I wanted three different proteins. Once they understood what I wanted they a found a way to give me exactly what I wanted. Granted it cost a little more than if I just got three tacos, but I walked out with twice as much food, so it worked out. Unlike the last time they had plenty of everything ready to go, the service was fast and friendly and I left satisfied. I'm glad everything has improved since my last visit. read more

Horrible Ordered a salad cost 11 dollars for wilted lettuce. All the water from the pico de gallo and the corn At least half of cup in my salad Horrible I will never eat from the Flatbush Ave location again read more

Chipotle Mexican Grill - Wilted lettuce Just nasty - Mexican Near Me - Lawrence, New York

Disgusting, unsanitary, and overall repulsive, I have never been to this Chipotle before until today and placed an order on the Chipotle App, and upon arrival, boy, did I make a bad decision. Upon arrival, the to-go station was a mess, there was a Spanish dude standing next to the register on his blue iPhone despite customers walking up to the counter. This was not the worst part, the station where the sodas and utensils were filthy, trash on the floor, and then in the seating area, trash was everywhere, on the tables, on the floor, and a few employees walked by and looked at it and did not take the time to clean this up. This is extremely unsanitary and a Department of Health Food and Safety violation. Yeah, they also put black beans in my order when it clearly said pinto beans. Like, do they not know the difference between pinto beans and black beans? The level of incompetence is unfathomable. read more

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Usually really quick service even if they're busy. Food is good and consistent with any other chipotle location. read more

Chipotle Mexican Grill - Mexican Near Me - Lawrence, New York

To get started i hate taking time out of my day to do reviews but this place is so unorganized and i feel like the actual general manager is encouraging the cashier to up charge customers on every so they can lower there food cost ! They barly put any food in the bowl when you ask for anything extra they give an additude and just upcharge you like if you dont like working in chipotle just go find a new job where you dont have to speak to customers just rude and nasty read more

I FOUND PLASTIC IN MY FOOD!! So disgusting. I don't understand how they don't see these things read more

I went at 1:45 to this location, an older Hispanic man helped me. When I asked for more rice he told me to say "please"... as if I had asked in a rude way or for something insane ?? I've never had someone tell me the customer to oh say please ? Very very rude and unprofessional. Should not be working the line if he cannot be nice to customers. read more

To say I was skimped is to put it lightly. With how little food I got I'm going to have to get a second dinner. Rice was undercooked and crunchy. Side tortillas were not steamed at all - cold. read more

Chipotle Mexican Grill - Photo is of the untouched, uneaten portion for context. Way underfilled. - Mexican Near Me - Lawrence, New York

Ck food before leaving store service is just as bad as the food an customer service find it to be ok read more

Chipotle Mexican Grill - The in side or the avocado was in my food - Mexican Near Me - Lawrence, New York

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I just left this place and I'm sitting in my car writing this because wow! It's 8:25pm on a Sunday night the place was super backed up with orders. There was so many people in there just waiting to pick up food to be delivered. As I was going through the line the workers were talking to each other and one was more clueless then the next. They had no idea what orders were what, they were making food wrong but it was too overwhelmed. Who was getting what. They ran out of lids for the bowls which is understandable being that there are shortages all over the place right now. I waited 5 mins before someone even rang my order up but they were too busy filling orders they were behind on. I asked for chips I think in the bag had like 10 chips. I got In the car and I had to take a picture because I couldn't believe I had to pay extra for this. I will not be returning to this location! read more

Chipotle Mexican Grill - Chips - Mexican Near Me - Lawrence, New York

They should really check their customer service skills. The employees are rude. They see you standing there waiting to order and they don't even acknowledge you. Also if you have a preference of how you want them to start your order it bothers them. Very unpleasant. I would not suggest anyone going here. read more

Terrible service. You get the feeling that they give you the smallest portions of meat just so they don't need to cook more. It's astonishing I just got a steak and chicken bowl and she gave me a 1/4 scoop of each so I asked for extra chicken and got maybe 3 extra pieces and she charged me for extra steak which is double the price of extra chicken. read more

they serve with a bad attitude Like I'm asking for free food I have nothing to say about food read more

Came here today to buy food. They charged properly but then when going to the side. They claim to have no ice. Then when I sat down to eat. Asked for utensils. They said they have no utensils. Like what type if establishment are you running? No ice, no forks? So how am I supposed to eat my food? Please. You have to look I to that! Your price is including utensils. Like how expensive is it. Just because if this I won't be returning to this place. And when I asked a member about it. They where rude like ( we don't have utensils. What you want me to do about it !). This is insane !!! read more

Chipotle Mexican Grill - Had to take my food outside and get a fork elsewhere - Mexican Near Me - Lawrence, New York

This just keeps getting worse at this location. We came for the last time on October 15th. On a previous visit I received a coupon for free queso & chips on our next visit with a purchase but surprise surprise.......the coupon scan bar wouldn't pop up on my phone and even though I showed them the screenshot, they refused to honor it We are done with the subpar food that Chipotle serves. In my opinion they are scammers and Im going to blast them all over social medial with my 500k followers on FB, IG, Twitter and TikTok read more

Chipotle Mexican Grill - Mexican Near Me - Lawrence, New York

Super sussed out ordered on the mobile app and given my order was a little complex I asked for half white rice and half brown and when I picked up my bowl it was already premixed..... kinda makes me feel like they did something to my bowl plus I added guac for $2 and they gave me no guac at all the green is the lettuce ..... I'm so sussed out and trying to get a refund ASAP read more

Chipotle Mexican Grill - Mexican Near Me - Lawrence, New York

Came to Chipotle Mexican Grill for my niece fundraiser. Which I must say was really cool of Chipotle to do fundraisers. Lines are fairly quick and staff is very friendly. I had ordered the steak salad bowl and my lovely foodie in crime had ordered the steak burrito. I guess from my knowledge of me not always going to Chipotle often but I found it VERY weird that they charge customers, $2.20 for guacamole. In many establishments they don't charge at ALL for guacamole, and if they do it usually may be 99 cents. The guacamole had flavor even though it was very liquidity from lime or lemon they use. I truly wish my server had put more salad in the my steak salad bowl. But the flavors was there and hit the spot! I also ordered one of there margaritas, which I must say after waiting over 5minutes for someone to make it, it was delicious! read more

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I walked in and ordered a regular bowl. It doesn't look fresh at all. And small portions. read more

Chipotle Mexican Grill - Barely any food - Mexican Near Me - Lawrence, New York

Food is terrible...was super hungry and decided to just go here because I didn't really know what I wanted. Not sure if the cook have hypertension or something but the food is flavorless. read more

i work in food service and with children. that staff has no customer service. Way too much attitude. Young guy that's is the manager he's okay, but the store owner needs to refresh his staff. My food tastes like soap anyways... read more

Love this place eat there at least 4 days out the week. The Manager for the lunch shift is excellent and acknowledges each customer. The food is much better here than other Chipotle I've eaten at. Should've given a bad review lol now, it's going to be even more crowded. Lol. read more

The worst service. They alway miss an item when take out. Dirty counters nasty attitude but expected. I guess it takes a lot a brain power to serve food. "Don't be a fool Stay in school kids". It's never to late . read more

God damn the customer service is dog shit. I had to repeat every single item of my bowl at least 4 times because the girl behind the counter kept losing focus. I get it, minimum wage jobs are ass, I work one too but you have to at least give a shit a little. I asked for hot sauce and she poured enough hot sauce to feed 17 mexican families. The food is fine and its actually one of the nicer Chipotles i've been to aside from the bathroom which looked like an wild bear on cocaine came in and destroyed. Please just get some new employees or teach them anything about customer service. Or at least remember what kind of rice I want .2 seconds after telling you. Really, I would've gladly went behind the counter and made my own bowl and I would be 10/10 satisfied. read more

Great food always. Great service always. I live in valley stream and drive to this location rather than the green acres one. I love Chipotle's brand, what they stand for and the effort and quality maintained in the food. This locations manager is also amazing. She keeps her crew on top of stuff but has great relationships with them all. They all love their job and seem genuinely happy which always makes me happy. I recommend this place to anyone read more

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Took my Girls shopping and we decided to have some burritos so we when to Chipotle, service was excellent they listen to everything I ask so we had the combo with chicken and steak, white rice , pinto beans, guacamole, sour cream, cheese and mine with pico the gallo . The were Amazing, so good and delicious. We had a great time and we will definitely come back . Keep up the great work. read more

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No ice no salad dressing rude customer service!!!! Nasty nasty !! This location need to do better

No hairnets, no white rice, bad attitudes . Chipotle has a reputation for good food and pleasant attitudes The Lawrence location missed the mark. read more

This is the creepiest chipotle i have ever been to plusThe crew there is just so rude Only if you really need to eat Chipotle other than that just go to another location because it is just Horrible read more

This would be a great eatery if all you desired was an exorbitant price tag and half filled bowls. At first they went to smaller bowls, perhaps thinking we wouldn't notice .. now the have the gall to fill these smaller portions to such a level that you not only walk away hungry.. you walk away feeling you just got suckered! Avoid this "eatery"! read more

I found a fingernail in my chipotle bowl. I threw out the whole bowl before I could take a pic of it unfortunately but don't let all the gloves fool you - And this spot is so rude often times. The customer service is like they're doing us a favor. Find another job if you don't like this one. So disgusting read more

I've never been a big fan of chipotle, my wife and sister in law are. Usually I just buy for them recently though I've been craving tacos and this location gets the job done. The staff here are very efficient, suggestive add ons not like the creepy kind where your like no I don't want any forced nacho purchases. Ok so the food there is no place else I can't go anywhere else for my chipotle soft tacos portion size is amazing and the meat is cooked properly. Also by the way their customer service went above and beyond another patron (very nice lady) she only had a 100$ bill and they do not accept, and her cards were not available to her they allowed the woman to pay for the food with a 5$ bill she had instead of not allowing her to eat. That was great! read more

I love the location of this chipotle. They are pretty fast and the store front is nice. Best time to go is during lunch time because you know the food is fresh. Ample parking and nice staff. read more

Horrible. Quesdilla with barbacoa meat pure salt. White rice came in small sauce container. Extremely disappointed. Wont come back. read more

Chipotle Mexican Grill - Quesedilla and single taco with sour cream. - Mexican Near Me - Lawrence, New York

During this quarantine, ordering food and being able to pick it up still gives the consumer a chance to enjoy outside food and gives the restaurant the ability to earn revenue. It is the restaurants responsibility to use all precautionary measures while preparing and packing food orders to ensure quality and safety for its consumer. I open my bowl and not only was there a hair in my food, but a mosquito! A MOSQUITO!! It ain't even the the time for mosquitos and yet one was laying right on food. This is definitely not the time for this mistake to happen. I'm truly disappointed... read more

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Usually my go to. But today alittle disappointed the rice was raw/hard. Before I left the store I also seen a few costumers returning with their food because of the same reason. I went home hoping I had the fresh batch of rice but nope same result. Very disappointing read more

Great customer service! Came in for a late lunch on NATIONAL MARGARITA DAY and had a delicious drink & tasteful tacos . read more

Chipotle Mexican Grill - Patron .... need I say more cheers - Mexican Near Me - Lawrence, New York

THIS PLACE ALWAYS HAS ISSUES GOING ON. Yesterday they were closed and today they have no brown rice. Never a dull moment. If you want chipotle go to the one in Oceanside.. at least they always have food available and are always open. read more

Very inconsistent service. Today while i was ordering, it was empty and the employees were talking while making my bowl. I couldn't believe how little they were paying attention and the peppers and onions were empty. When i asked if they're were more they did not hear me bc they were mid conversation. It was incredibly rude but i do drive by so i didn't want to say anything Incase i came back. The person at the register did not care either. She rang me up and didn't ask if i wanted a drink. I had to ask for one and then she started packing my order to go and when i asked for a tray, she rolled her eyes and walked to the back and brought back one that she just wiped down. I do not think it was clean. It is 3:20 on a Tuesday. I will not be coming back for a while and only when it is busy because the service is so much better when they are busy. I am going to avoid this place for a while after this experience Fuad is brown. Peppers and onions are burnt. Steak is chewy. I am never coming back read more

It's just your average chipotle spot- nothing amazing but nothing horrible. Service isn't overly friendly but not hostile. You give a smile, you get a smile type thing. Food is consistent, the establishment is cleanly, accessible parking. read more

I ordered off of Postmates twice now. Just got my order and they are always cheap with the guacamole. And on top of that they took forever with my order, delayed it more. Which i understands somewhat because i work in the food industry but if u gonna make my food late at least make sure everything is proper. Don't give my some half filled cup of guac in which I'm paying 2$ extra for. read more