Sergio honestly might have gave me some of the best service I've got at any food place I've ever been to. What a genuine and great guy! He treated all of my friends with upmost respect, and I really appreciate it! He's the best! read more

Ordered food from here on DoorDash and they barely filled the bowl. Do not recommend- horrible

Stood and waited for 5 minutes with no one even acknowledging my existence. (No one was in front of me) Watched them bring out a ginormous brisket slab, stuck it on the counter but no one tried to help me still. Saw a girl mush old pico ontop the new one. Smashed some guacamole ontop of the old one and laughed and she said "oh it's fine". Girl with red hair washed her hands then gave me attitude for even being there. Then found a red hair in my food. How fun. Guess I won't go back to this location read more

My friend found a bone in his food My food wasn't even cooked and they were mean about it read more

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Notably new, clean building. Excellent fast service. Quality of food was pretty good. They have a nice patio, plenty of parking and a drive thru. They also notably had enough workers compared to most Chipotles. Making the service really fast, efficient, and clean. Burrito bowl and burrito were had. My only complaint was the rice was under cooked and mushy but hard at the same time. read more

My husband and I walked into Chipotle at 10:35 pm last night. The floor had just been mopped and I expected there to be frustration from the employees that we would arrive so close to closing time. Boy was I wrong! Instead, we were greeted with friendly, helpful, attentive employees who were more than happy to help us and seemed glad we were there. The food was delicious and still tasted fresh, even that late at night. We sat and enjoyed our dinner while those 3 young men dusted all the art on the walls, the light up menu, washed doors and windows, scraped grills, restocked the pop fridge, etc. and didn't pause their work the whole time we were there. We were so impressed with their work ethic and with the good attitude they went about providing a clean environment for the public to enjoy. It was refreshing to observe these 3 young men hard at work and to realize the sanitary detail the restaurant goes through to keep the food safe. We loved every aspect of our visit and we will definitely be back! Thank you! read more

I ordered a smoked brisket burrito and 2 veggie burritos. When I got home I had 3 veggie burritos? Don't think I got the correct order. Not going back!!!! Very, very disappointed. read more

Went to the one in pasco wa (it won't let me select that one) and the employee by name Ruben was one of the worst employees customer service was not good the portion sizes were cut in half paid extra for guac, queso but paid for nothing basically. Got a bowl with normal portions which looked like half a bowl someone else got double servings on and it looked like a normal sized bowl horrible experience. read more

The food was good but the workers where so rude and disrespectful and there not professional at all very disappointed for going there never going back read more

The food was delicious but the employees were so rude, we'll never go there again. There were only a few dried out pieces of carnitas so I asked if there was any more and the lady said are you getting a kids meal? What difference is what I'm ordering. I don't want dried out meat. She didn't say anything and just walked back and got the meat. Rude people can really ruin the eating experience. Ambiance was fine. read more

This was my first time ever eating at Chipotle. Holy sh*t!!!! The store was an ever loving disaster. Must have come at rush hour around 5ishpm. Most food containers were near empty. I had to request the kid get me fresh rice, not what was left at the bottom of the pan. The FLIES were horrible. Landing on all the split food on the counters/food holding area. The food was literally mediocre. I do not see what all the hype is about. Honestly I would not be surprised if this location failed a health inspection. Not a good experience. read more

Pretty disappointed with the servings service was good but they skimp every time on the servings I don't know why yall don't actually give the right amount of food read more

Wow, where do I even begin with this review of Chipotle at 1102 N. Columbia Center BLVD? First off, let me just say that these folks are doing more than just "good" work, they are doing God's work! Have you ever tasted a burrito so divine that it feels like a spiritual experience? Well, that's exactly what you'll get at this Chipotle. From the moment you walk in, you'll feel like you've entered a sanctuary of spices. The smell of sizzling meats, fresh salsa, and savory spices will transport you to a place of pure joy. And the staff, oh the staff! They are the true angels of this establishment, always greeting you with a smile and a friendly word. They work together in perfect harmony to create each burrito, bowl, or taco with precision and care of deity creating a universe. And let's talk about the food, shall we? It's simply otherworldly. Each ingredient is so fresh and flavorful, you'll swear they just plucked them from the Garden of Eden. The meat is juicy and tender, the rice is fluffy and delicious, and the beans are so perfectly seasoned that you'll be tempted to write a love letter to them. The salsa is a work of art, each spoonful a burst of flavor that dances on your taste buds. And the guac, oh the guac! It's so creamy and smooth, you'll want to bathe in it. But the real magic happens when all these flavors come together in perfect equilibrium. The first bite of a Chipotle burrito is like a symphony of deliciousness. The different flavors and textures blend together so perfectly that you'll forget what you were doing and just savor the moment. All troubles and cares pass from your mind like a wave upon the sea. It's a moment of pure bliss, and it's all thanks to the amazing folks at this Chipotle. My life truly began the moment I stepped foot into this Chipotle. Before that fateful day, I was just a mere mortal, living a life of mediocrity and bland burritos. But once I took my first bite of that divine burrito, it was like a switch had been flipped. My senses were awakened, and I saw the world in a whole new light. Whatever is going on at this location should be studied by science as it may very well be the key to us finally laying our hands upon world peace. In conclusion, I cannot recommend this Chipotle enough. It's more than just a restaurant, it's a spiritual experience. So, if you're looking for a meal that will make you feel like you've touched the face of God, look no further than Chipotle at 1102 N. Columbia Center BLVD. Don't waste another moment living in a burrito-less existence. Head on over to 1102 N. Columbia Center BLVD and taste the magic for yourself. You won't regret it! read more

Ran out of food and meat was not cut and onions were not cut and no meats at all i hate it and will never go again

This place served up some good steak salad with all my favorites and some warm queso on the side :) yessss read more

Chipotle Mexican Grill - Pico de Galo cheese sour cream fajitaveggies red sauce + steakSalad! Shoulda got guacamolé - Mexican Near Me - Kennewick, Washington

Before last night I had never ate at any Chipotle Restauraunt, so my lady and I decided to try it out. I got a burrito and it was mediocre, but my poops this morning are extravagant! If you like the morning after affect of pooping your brains out, than I definitely suggest you eat here. read more

Employees were rlly rude and laughed at me when I didn't know what to order. Food was overall ok but how do u mess up so badly in hiring ppl? I don't think it's hard to employ a person with decency. Also dirty rlly dirty. Horrible experience read more

This is getting two starts soley because I love chipotle as a buisness. BUT the sitting area is nasty, and all the garbages are stacked full it is honestly nasty read more

I've only ever been to this Chipotle location so I'm not sure about others...but at the Kennewick Chipotle EVERYTHING is dowsed in excessive amounts of salt and lime. It's practically inedible sometimes. Everything tasted like it's just soaked in lime juice and so so SOOO much salt. Yuck. Today was the first time I got a steak burrito (I usually get just rice, beans, and guacamole). The "steak" was literally just fat and gristle. No meat whatsoever. How can they charge extra for it when the amount they give you is (maybe) two bites and it isn't meat at all? read more

Small portions, often out of salsas or other sides. Gave them so many chances and it's definitely the worst chipotle I've been to

Placed a doordash order. It was made incorrectly. It clearly reads on the label, carnitas burrito and chicken bowl. Instead we got a chicken burrito and carnitas bowl. Sadly, Im not able to go get it fixed. Im especially disappointed because this is not the first time we have issues with the service at this location. read more

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Ordered a salad. The lettuce was obviously frozen and she still gave it to me. What a disgrace. Come on Chipotle. I come here for consistency. I know what I'm getting. But frozen lettuce. That's lame. read more

When I was at this Chipotle, it was fairly busy... and it was Halloween. I was already seated when I witnessed a couple struggling with three young children and one infant. I was pleasantly surprised to see the Chipotle cashier come over with their orders. It was a nice moment of customer service that you don't see often enough. Good grub and nice people. Very convenient location if you are at the Red Lion. read more

Placed a online order at 10:50 to pick up at 11:00 got there about 5 after 2 other people were waiting for online orders before me and there was no food to pick up on the shelf 10 minutes pass and a guy comes and asks for our name he said it will be right up mind you its lunch time and the order line for inside is going faster than the online order that promises to have your food ready at a certain time 10 more minutes pass and I finaly ask some o.e if my order is almost ready I only get a 30 minute lunch its now 11:25 and I'm barely leaving with my order...so if you want your food fast or work for a food delivery your probably better just getting in line and ordering your food they had only 1 guy doing online orders I guy at the register 2 making food on the line and 2 people cooking in back like helpnthe poor guy its lunch time!! read more

I was excited a Chipotle came into town. The first thing I see when I walk to the door is that they ran out of beans. All beans. BEANS! I couldn't believe this from a Mexican restaurant. I ordered a chicken burrito with a side of chips and guacamole. The tortilla was leathery and hard to bite through. As mentioned earlier, there were no beans. Chips and guacamole were good. Service speed was average. read more

Chipotle Mexican Grill - Mexican Near Me - Kennewick, Washington

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I had the vegetarian burrito bowl. Everything tasted good and fresh. They loaded that thing FULL! I also loved all of the voices and the price was really decent. Do be aware they charge $2.25 for guac! I about died and then I looked down and saw the sign. They really should warn you like subway does. That guac costs more than 3 avocados at the store ‍ read more

sunday 4/28 workers need evaluation. how are you not going to make an online order for 35 minutes when there is 2 people in line update: nothing like a soggy gross tasting burrito with everything on my order incorrect after the workers were rude to me for their mistakes and laziness (: just what i wanted thanks chipotle! read more

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This location is a bit small IMO. Service is spotty and food wasn't as fresh as I'm used to with other locations. Lots of staff basically just goofing around and yet bins of food almost empty from lunch rush. I would travel to another location before coming back here. It wasn't awful just not up to par IMO . Meh. Try it out.. maybe my experience was out of the norm... then again this place is only hitting 3 stars on Yelp here. Hmmm? read more

I'm a HUGE Chipotle fan, and I was so excited when I heard they were building one in Richland by Target so it's much closer to my house. My family ordered some for dinner tonight from the one in Richland and had it delivered. Now, like I said, HUGE fan. I've eaten at the one in Kennewick so many times, I've lost count. So I wasn't expecting anything to be bad or different about the Richland one, but I'm sad to have to write this bad review. This review is solely for the RICHLAND CHIPOTLE. Nothing bad about the one in Kennewick. My mom got a burrito bowl, my sister got a burrito & I got a salad. There wasn't anything wrong with my sisters or my moms, just mine. In my salad, I got brown rice & found that about 1/4 of the rice was not cooked & completely hard. I couldn't even chew it so I would have to pick it out each bite. We also got chips and a large side of queso. I loooooooove the queso (usually) but this queso was runny like soup and had absolutely no flavor to it for some reason. I would dip my chip in it & it would be like dipping it in water. My favorite part of Chipotle, ruined :( The chips we received tasted very stale. They usually are vibrant with lime & salt flavor, but not today. I'm not sure if it was just an off night at the Richland one or if they are always like this but now I'm scared to try it again! Hopefully someone at the Richland location sees this or someone can pass the message on to that locations manager. Very disappointed right now. read more

I've never made a Yelp review before but this chipotle is that bad. Frequently gets orders wrong. Poor quality when they get it right. Worst chipotle I've ever experienced. read more

We went in tonight for a quick bite but while we ate it was cold as hell in there. Couldn't eat fast enough, it cooled off our food..not to mention a loud annoying sound coming From the speakers. Worst eat in experience we have had in a long time. I believe the annoying sound coming From the speakers was to make people leave, because there was a whole 4 people in there wouldn't want people to think anyone was enjoying themselves. You would think they would like to look busy after all the bad press they have had.. Food was good while we ate it when it was hot.. But overall a real shit show.. read more

The last few times we went the portions have been so small. I got literally less than half a scoop of rice in my bowl. We will probably never be returning. My husband's burrito is a pathetic size. The flavor is okay. read more

Foods great but you have to download the app to get a burrito? One star let me speak to your manager.

I'd give it 0 stars if I could. Chipotle will no longer be getting my business. They would rather through food away than to sell it to a customer not wearing a mask. Dont believe me? Take your mask off after they've made your food, but haven't paid for it. They would rather through it away than to sell it to someone hungry. Simply for not wearing a mask. The employees just did their job, so they're not at fault; its the shitties company rules and L&I. read more

This was my first time at a Chipotle and hopefully, my last. I'm giving them 2 stars because I felt the customer service was above average but that's where my praise ends. The burrito I ordered was bland and tasteless. Not what I expected considering everything that was in it. The meat, rice and beans had zero seasoning and the salsa, for being "hot", barely had any bite. I'll stick with Costa Vida when I visit Kennewick from now on. Changed my review to 1 star after spending the remainder of my evening with extreme stomach discomfort (explosive diarrhea) which I can only assume was caused by the last thing I ate: this restaurants food! read more

Glad Chipotle finally opened up in Tri-Cities the other burrito places here just sucked! I would suggest ordering online to by pass the line. read more

Chipotle Mexican Grill - Chipotle in Kennewick finally! - Mexican Near Me - Kennewick, Washington

I would hive this a zero if I could! I went into the Kennewick store by the mall to get lunch. It was around 2pm. I was wearing my mask like I always do. When I talk my mask tends to fall off the top of my nose. When I was ordering my food this happened, the person helping me very rudely tell me I need to pull my mask up, I apologized, pulled the mask up. I was looking over the food at this time and after she said it to me I looked up and guess what! She wasn't wearing her mask over her nose! So I politely said before you tell me to wear my mask properly maybe you should wear yours properly. She got so mad and started shoving the thongs very aggressively into the food. At that time I decided to leave. I wasn't rude at all until I walked away and I did say why did you have to be such a bitch about this. I do apologize for that. I let her get the better of me. With that being said she should not be working with people! read more

Working out serious timing issues. 45 minutes from door to paying. 2 very slow employees on line. Very small portions compared to seattle. Cooks not wearing gloves and moving between food prep and dishes. read more

It's chipotle. Same everywhere. Biggest issue is the high charge of $3.25 for a tiny scoop of extra meat. Put your extra meat prices on your menu!! And if you order extra meat make it worth while. Joke read more

I give this place a 5 compared to all Mexican food in the tri-cities. If it were a different city they would probably get a 3. Seriously and sadly this is the best Mexican food in the area. And I say that after living in Mexico for 2 years! Mexico has great amazing food...tri-cities does not. Save the time just go here, yea it's costly, but so is everything else in the area. read more