I don't come to this chipotle very often, but after today's experience, I probably will more. It's your typical they make it while you tell them what to do, sub like Mexican restaurant where you walk down and tell them what to put on your burrito or your tacos or in a bowl. They are making the food fresh as you order it, but not individually they're making it behind the counter you're ordering from what they have recently made. But it is obvious that they are cooking the food and making the food as the process goes. The people behind the counter were all very friendly to me, though there were more people making food then selling it to the customers. Which caused a little line to form, even though they had five or six people behind the counter. But I understand they have to keep making the food. The inside is very clean and industrial has all chipotles are. Food was good and it did taste fresh the items in the bins like the lettuce and the beans all of that looked really fresh and in good shape as I was placing my order. And it tasted good as expected. read more

Chipotle Mexican Grill - Fast Food Near Me - Indianapolis, Indiana

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I put in a mobile order at 4 for pickup in the drive thru at 4:20. I arrived a little early, and pulled to the window. No one was there to greet me. I watched 4 or 5 different workers pass the window and clearly see a car there. Someone even pulled an order off the shelf next to the window. Not a single person came to ask if I had an order. I waited almost 10 minutes. Then I went in. There were no orders on the shelf. I had to wait in the line to ask for my order to which the employee said you'll have to go to the shelf and there were clearly no orders there waiting. Terrible service. Everyone in there seemed like they were in slow motion. Would not go back to this location. read more

Chipotle offered a special for IU winning the championship on the day after, BOGO entree when wearing IU gear, so we decided to have chipotle for dinner. We came to this location and it was packed. Parking was full, we had to wait for someone to leave to get a spot. I noticed some people were parking in the adjacent business's lots to get here. The line was long, past the entrance. This deal was too good to pass on, brought the city out and lots of business for Chipotle. It took about 20 minutes to get to the front. I was thankful that everything I wanted wasn't out since it was extremely busy. If you have the rewards app, you couldn't use another reward with the BOGO offer. My family was happy with the dinner choice, and I'm glad we saved some money. The ambiance inside was loud because it was so busy, but we found a table big enough for all of us. Even though it was a lot of people, I didn't have any trouble getting napkins and silverware. read more

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Customer service was terrible! Having a attitude. When i ask the lady for more chicken she gave me 3 pieces when the other costumers asked for more she gave them more. I feel I was being racially profiled. read more

No one working the pick up window, waited 8mins then went inside. Staff was on phones and didn't seem to care. Went inside and had to wait another 12 mins past the orders scheduled time. read more

Have been to this location multiple times but since last two visits the experience has deteriorated. Messed up online order (forget an ingredient or add wrong salsa) and quantity of food in a bowl is always a question. Would you get enough? Less? This time they didn't have order ready at given pickup (chipotle lane order) time. Thought it would take 3-4 extra minutes. But, but, it took them 10 minutes to get it ready and they added wrong salsa to my bowl and it had way too much rice, barely any cheese-sour cream- guac to be found. I of course noticed this after reaching home and couldn't go back to get it fixed. read more

Came in 40 minutes before close, floor was cleaned, chairs up on the tables. Carne asada was dry, gave our party of 4 half a scoop of black beans each. Did not ask if we wanted our food for here or to go, packed it up to go. read more

Really excited that this location opened near me so I don't have to go all the way to Greenwood anytime I want some Chipotle. I ordered online and picked up using the Chipotlane. I went around 12:30 in a Saturday and I could see a long line inside through the window but there was no wait for the drive-thru pickup. They also have a few curbside pickup dedicated parking spots. I can imagine that this location gets very congested since this spot could barely contain the Starbucks traffic from right next door. But I didn't have any issues today around lunchtime. Service was quick and friendly. I will definitely order again, especially with the Chipotlane option. The chips were really greasy but the guac portion was decent sized. I do wish guac was not extra like other chains...but I need guac so I'll pay for it. The chicken was pretty chewy but I'll just get another protein next time. read more

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Dinner at Chipotle. I checked my app and saw that I had enough points for a free meal. But I opted out and paid for it. My food was delicious. Having non dairy options will always be a win. The guy tried to charge me for guacamole but I jokingly asked hey are you trying to stiff me for guacamole when it comes with my veggie bowl. We all laughed and it was all good. Friendly service and good food will always be a 10/10 (even though I can only give 5 stars). As you can tell, I ate my dinner at home with some vegan cream cheese. It was a hit. read more

Chipotle Mexican Grill - Half of my veggie bowl left. - Fast Food Near Me - Indianapolis, Indiana

Stale chips, practically no chicken/whatever protein you order in burritos or burrito bowls. If you want stale chips and rice filled burrito, this place is for you. read more

Chipotle is always a great choice and one of my favorite places to eat! If you don't need wait service but you want high quality and fresh food Chipotle is always a winner ! The service was good and the restaurant was fairly clean considering the rush of customers that they had. Always fresh and always tasty! We will come back when in town! read more

On my way home from work, I stopped in to grab supper for everyone. The employee had a great sense of hummer as she asked me (standing there alone) if the order was for there or to go. She joked that she was relieved because it always worried her a little when people were alone and ]had large orders for eating in. She did a great job making the three bowls all at once, and even reminded me that the guacamole is an up charge. After paying, I went to the drink station, which is located around the corner from the line, and out of sight from it. It took me a minute to find it. I wanted to get some of the lemonade (not Minute Maid) that they have, but one was full of water, and the other two were almost empty. Everything was clean, and I was served quickly and efficiently. read more

Chipotle Mexican Grill - chipotle mexican grill - Fast Food Near Me - Indianapolis, Indiana

After paying for my meal, I was told that I could not have the 45 cents change that I was supposed to get back because the manager was gone and the store didn't have the change. I offered to give the cashier the difference, and she could give me a dollar, but she couldn't follow my thinking and told me I could come back tomorrow for the 45 cents. I think the most disturbing part about this is that it was "ok" to "not give" a customer the correct change back. She could have offered a lot of other options, but coming back tomorrow is terrible customer service. This is actually the 2nd time this has happened to me at Chipotle, so it makes me wonder if this is how employees are taught to handle a situation like this. read more

I was so excited to have this location built closer to our home. Since they have been open, I completely understand how it's been hard to keep employees. The pandemic has played a huge role on all of us. The restaurant is closed more than they are open. We have the option of the chipotlane or delivery, however; the orders have been wrong more than they have been right. When I do get a correct order, I don't even get a full scoop of what I order. Prices have increased and I have been served "child size portions" on more than one occasion. Like I said I completely understand how it's been hard to keep employees... But for the employees that are currently working, it would be nice to feel confident to come to this restaurant and get what I ordered without an issue. read more

Don't waste your time at this store, they will stiff you on items you ordered (like getting one taco when you order 3), go to the Chipotle on Emerson and County Line in Greenwood instead. Very rude service, gross ambiance. I like getting 3 soft chicken tacos (no beanz or rice) with cheese, lettuce, sour, pico and corn salsa then ask for the chipotle dressing to dip on the side. read more

My dick might actually be bigger than this $11 burrito. Worst portion I've received from a chipotle. read more

Chipotle Mexican Grill - Fast Food Near Me - Indianapolis, Indiana

The carne asada is back and I was excited to get my first bowl since. Go in a bit after 2pm on Sunday. Zero pico/mild in the entire place. No sign or anything warning customers, so of course I'm rice,, beans, and protein committed and have to get corn which I pretty much hate. Employees mostly lackadaisical as per usual. This place remains the weakest link in the chain. I think some young people are completely capable of running a business like this, but it doesn't seem to be working here. You're better off driving south to the location near County Line. read more

It's ridiculous how this location is open for business but has 3 employees eating lunch with 1 person on the line and 1 person on the delivery side right at lunch time. The mgmt and supervision is pathetic and nobody is held accountable at any locations across the city, it's consistent. They didn't have the vinaigrette made either. read more

Tiny burrito. This is less than half the size of normal. I won't be coming back to this location. read more

Chipotle Mexican Grill - This burrito is tiny. It's smaller than the palm of my hand (which isn't even that big). - Fast Food Near Me - Indianapolis, Indiana

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I love Chipotle and will drive past Qdoba to get here, but this location is not great. I've given them multiple chances over the past 6-9 months knowing everyone has struggled due to the pandemic. Tonight I was there maybe 6:30pm. There were 6-8 workers and they were out of steak and the adobo chicken. It is dinner time on a Sunday night when lots of people eat out. The place is pretty much empty. A lady and I wait 5ish minutes for fresh steak and adobo chicken. This lady remarks on the cook nibbling while grilling the meat. The counter help is friendly and gives me.plwnty of food. Last time they forgot my tortilla on the side. This time they upcharge me for the tortilla, then the Coke is barely carbonated and I wouldn't have paid $2+ dollars for that. I have to ask for small cup.lids and a fork since they are completely out. Even the gas station gives me the Coke for free if there is a minor inconvenience like only 1 cashier and a guy buying 20 different kinds of lottery tickets and doesn't know what he wants. The lady waiting on the steak expected to be offered some free chips. I expected at the very least to have the upcharge taken off for the chips or to be given a drink while I waited. It is obvious the employees at this store do not have the power to make any customer service decisions, or that the manager is not managing. I've been to sooooo many Chipotle's as I lived in Colorado and u til this location their customer service has always been Chic-Fil-A level. Every time I have come to this Chipotle there is some weird issue like they are only taking orders through the app and the door is closed, etc There is a new Chipotle south of me and I will probably drive there instead. I hope it is not managed or owned by the same person. read more

Just don't go to this location. Waited 45 minutes to get the incorrect food, went back, doors locked, line backed up onto Emerson with other online orders I assume. Called and was hung up on. Left corporate message and got 10% off the order that was nothing like what was ordered. They get your money from online orders and then they no longer care. They stole my money plain and simple. Workers would walk by the drive thru window area and refuse to even look. These people are criminals. read more

Am I addicted to chipotle Mexican Grill? Yes. Are all chipotles built the same? ABSOLUTELY NOT. To be honest I was pleasantly surprised by this place. No line and we got our food quick. There was a problem with my gift card and the manager graciously ended up, giving us our food for free! The restaurant seemed newer and relatively clean. Rice was cooked, steak and chicken were perfectly seasoned. Only complaint is they did t have the chipotle tobacco sauce available, but I need to learn to just bring my own everywhere I go! read more

I've noticed their food has improved quality-wise in the last year or so from the last time I was here. However, they need to do a better job of cleaning tables and keeping the place tidy. Also, two of the employees need to speak up. I could not hear anything they were saying. Just mumbling under their breath. I'll probably be back from my year-long hiatus. read more

the cashier was the most positive person i have seen in a minute, he said thanks for stopping in and was sooo friendly. We need more people like him out here! read more

Pretty average chipotle experience but they didn't even have cheese and left out a spoon guess I'm not eating my bowl in the car. The service was fast was in and out in 3 minutes and it was decently clean. read more

Chipotle is great but this location sucks. There has been multiple times where I've stopped by during business hours just to find the doors locked. And I refuse to use their drive thru service because the last couple times I did I waited like 20 minutes and by the time I got my food it was cold and gross (very bad if you get guac!) You're honestly better off driving to the one in Greenwood. Either get new management at this location or close the store. I downloaded this app just to make this review because I've had it with this location. And they can't blame Covid because it's 2022 and no other businesses in the area have this problem. read more

It's a Chipotle, so I'd assume that their food and service is similar to any other. Just a heads up, at the beginning of 2022, they were only accepting orders through the app/website. I didn't realize this until I got to this location. I would have had to wait 50 minutes to pick up my order. That just wasn't an option for a "quick" lunch. If they want to prevent indoor ordering, this location needs to consider a regular drive-thru. read more

Food was fine like always. Service was very slow and spoke so quietly neither myself or the two people I observed order ahead of me could hear what they were saying. Cashier got angry at me after he rang up my order and I asked about my chips I ordered because the young lady I told did not communicate that to him. read more

This is a great chipotle location. Service is always quick. Food is fresh, what more can you ask for? I can't speak on the mobile ordering system- I always just go inside. I'm surprised by how terrible the reviews are because I've been to this location a few times and have never had a bad experience. Shout out to the staff, y'all are awesome!! read more

The pic doesn't even need an explanation. I will forever be completely mind blown that someone didn't notice a massive piece of metal sitting in my bowl. It wasn't hidden, it was the first thing I saw when I took the lid off. read more

Chipotle Mexican Grill - Fast Food Near Me - Indianapolis, Indiana

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I go to chipotle all around Indiana a lot but never this one, put in my same order like always. The bottled coke was warm, the food was so cold the cheese didn't even melt and the burrito wasn't even wrapped properly so the tortilla just came apart in the back and went everywhere. I live 5 minutes down the road and I definitely won't go back to this location read more

EXCITED that they built a location near me. 1st visit, ordered online, paid through app, and picked up. At that time I was told they were out of queso but to comp me they gave me a LARGE tortilla chip! I thought OH BOY...more chips to eat without any queso?? Got home to New Palestine and opened everything up ($37 worth) and no black beans rather white rice. Was eating my chicken quesadilla and I had a odd feeling on my tongue...Reached in my mouth and pulled out an 8 inch curly hair. I about vomited. Not a good visit ...will not return...I was concerned about its location being in Beechgrove. : / Going to my regular location down on us highway 31 in Greenwood, IN. read more

Wrong times listed. Showed up at 8:30 and they had already closed for the night, so don't go there later in the times listed on both their website and maps. read more

No straws, no cups, and no smiles. i've been to over 200 chipotle locations and this is by far the worst one. none of the sodas on the fountain even worked. id rather poop in my hands and clap than come back read more

This is the absolute worst chipotle in Indianapolis. You're guaranteed to wait 30 minutes to an hour for some chips and queso and a burrito. Worst service in history of all Chipotle's. I've been to this location about 20 times for pick ups, if you deliver food avoid this place like the plague. You'll see a short line, but that's because after you wait 30 minutes they'll tell you they're still working on it and then you'll see all the cars waiting for their food. read more

This location is off to a very poor start. And clearly, they did not research the psychographic of this side of town. Some of their staff members mistakenly believe they are in New York, LA, Chicago, Seattle, etc. and that's sad, because we were excited that Chipotle was coming to Beech Grove. But our first experience there was beyond words of disappointment. First of all, realize that they do not have a traditional drive-thru. And their staff is quite proud of that. I think they're going to quickly find they'll need to change that on this side of town, or I would predict there will be a for-lease sign on the building within 6 to 12 months. We were greeted by a young man with a very haughty, arrogant, superior demeanor. When I asked for his first name, he said he was a minor and it was against the law for me to ask for his (first) name. He either needs a corrective interview, or an opportunity to be successful somewhere else -- maybe in a different city. He's not a good fit for that location. The food was OK. Priced as Chipolte would normally be priced elsewhere in Indy. I wonder if they moved into the neighborhood thinking that because the Chick-fil-A down the street is extremely successful, they would have the same kind of success. If that assumption is correct, they are in for a rude awakening because the Chick-fil-A down the road has an outstanding operation with beyond stellar service. And for the record, I actually tried to share this with their manager instead of putting it out onto a public review site, but his telephone number is not set up to take voicemail. I also tried to use their online contact form, but it wouldn't except the submission because that location in Beech Grove is not programmed into their online form yet so you can make the required drop down selection. read more