I genuinely didn't think this place could get worse, but leave it to the good folks at Chipotle to prove me wrong. If you thought my last experience was disappointing, you'll really get a kick out tonight's!
Because I learned my lesson the last two times, there's now way I'd arrive at the ungodly hour of an hour and a half before closing expecting a full ingredient palette, so this time I came two and a half hours early. As expected, the employees were apathetic, ingredient trays were mostly bare, and there was an air of helplessness weighing over the few folks in line in front of me. I immediately noticed the chicken, brown rice, and sour cream all needed to be refilled. They called for replacements, which probably should have been called for at least 5 guests prior, and another worker got to work cutting up chicken.
When I got to the counter, I patiently waited for the chicken, and then placed my order. As we worked our way down the line, we got to the fajita vegetables, which were also on their last legs, and the worker told me after giving me some scraps that unfortunately they were COMPLETELY out of fajita vegetables. Fortunately from my angle I saw a little more on the other side of the container so I got a full serving, but again, it's two and a half hours before closing - how on earth are you unable to prepare more ingredients for the rest of the evening. It's absolutely preposterous, but anyways I digress as I got my portion. We finished up the bowls, I paid, and I left with a smile on my face considering this the most successful trip I've had to this store in the last three attempts - VICTORY!
Well, my excitement was short lived. Backtracking just a tad, as we were nearing the end of the line, the worker mentioned that they were completely out of sour cream, but was corrected that they had another full tub in the fridge. As he was grabbing that to swap out the container, a few bowls stacked up behind mine, which is generally not an issue, except when I got home I found the WRONG ORDER placed in my bag.
So, dinner was ruined, which could have been completely avoided had they simply replaced the ingredients some time before they fully ran out, demonstrated any level of care other than complete apathy throughout the process, and had a remotely competent manager to resolve these easily solvable problems that clearly prevent this location from being even the slightest bit acceptable.
Please, spare yourself the upset, and go to literally any other restaurant that this place.
How on earth can you mess up a Chipotle? It's the most idiot-proof restaurant in the world, but apparently not even Chipotle is immune from pure incompetence. read more