Never again...... this chipotle use to be my go to Chipotle until I moved. I recently went shopping in the area and decided to stop by to get a bite to eat. Long story short, as I was moving up in n the line I couldn't help but notice the nasty looking line up, food everywhere. Sour cream in the guac you pay $5 extra for, cheese in the mild salsa, rice everywhere etc. I was very selective on what I put in my bowl. I told the young lady that I wanted fresh guac because the guac they had out was not appealing. Just to think she was about to proceed and put the old guac in my bowl. She gave me fresh guac without a fuss and I appreciated that. However I will not be returning to that Chipotle. There are a surplus of young adults who work there and you can tell they are just there for the paycheck and social hour. read more

Chipotle Mexican Grill - Dirty kitchen and messy food line up - Mexican Near Me - Hanover, Maryland

See all

Buyer Beware I went to the Chipotle at 7049 Arundel Mills Blvd, Hanover, MD 21076 and ordered a carne asada bowl. When I saw the portion size, I immediately asked for double. Even after that, I left feeling shorted. As an experiment, I went to the nearby Chipotle at 1622 W Nursery Rd, Linthicum Heights, MD 21090 and ordered the same thing, this time without asking for extra. Interestingly, Linthicum gave me the proper portion size right away, making the Hanover experience feel downright laughable in comparison. Yes, Linthicum charges about 30 cents more, but I would rather pay that than feel shysted. read more

See all

We honestly stopped going to Chipotle a very long time ago, when we discovered better build-you-own-bowl alternatives-based on quality & toppings options- but a gift card brought us back in...and this location's experience reminded us why we stay away. First, I attempted to place a to-go order on the app, building a bowl was delightfully easy, w.options to select "light-normal-extra-on the side" & learn nutrition, but checking out was impossible. The app doesn't easily allow gift card payments-so I had to get in line in person to place my order. Arriving at lunch time, on a Tuesday, the line was quite long, but moved fast- initially impressed by the speediness I discovered fast isn't always good- I would have rathered a slower line & better food quality. When it was my turn to order, everything was initially chaotic- the employees were not friendly; just "hurry up move on". They barely listened or looked up to see the customers- I felt like I was shouting to get my order right, still ended up with a lot of mistakes, & a skimpy bowl. The food serving station looked gross- ingredients spilled everywhere, topping containers were partially filled-resulting in 'bottom of barrel' scrapings of some choices, and staff rushed me through my choices- I ordered two items- a bowl & a burrito- I attempted to order carnitas & chicken al pastor and had to shout twice, "nope nope" as staff attempted to give me the wrong meat- then when I was finally given the right meat, they barely put anything in the bowl. I even attempted to ask "um is that it?" but they passed my order down. When I got to the toppings section, I got a lot of "bottom of the barrel" scrapings- They kept trying to push my order down to the end, I felt like I had to shout can I please have the rest of my topping choices. When I asked for sauces on the side, I was ignored as staff talked to each other resulting in sauces slopped incorrectly all over both my orders. I attempted to ask to fix it, but was ignored. In the end I ended up with a bowl of minimal rice, all water barely any beans left bean scoop, incorrect or missing toppings, and mainly all lettuce to make the bowl looked stuffed. I made many valid 'talking loud requests' to get my order correct, but figured forget it, this is why we dislike Chipotle. Can't blame understaffing, can't blame lunch time rush, just have to chalk it up to a lack of respect for the customer from the employees & Chipotle's attempt to be 'fast' over being good. I'll wait in a long line for quality Chipotle, it used to be the experience, "worth it", but this wasn't the first time I experienced the dirtiness & shotty quality making the chain less than it used to be. read more

Chipotle Mexican Grill - All lettuce. Skimpy toppings barely any meat. - Mexican Near Me - Hanover, Maryland

Come here often and it seems like every time the rice is hard and not fully cooked. Staff are usually nice but please cook the rice! read more

I was starving and wanted chipotle as a quick and filling option. Boy, was I disappointed! For starters, this restaurant is located outside a major mall and casino. Cleanliness and tidiness should be a priority. The inside was so nasty and untended to, that alone should have been enough for me to not move forward with the food purchase. There wasn't not one clean table in that establishment. The counter where the food was prepared was nasty with sour cream and lettuce that I wasn't able to snap a picture of. There was even trash from other restaurants left on the table! There were no napkins or other basic essentials. When I got home I was so hungry I wanted to take just a few bites of the food despite the condition of the restaurant. The food was nasty!!! So bland, no seasoning or flavor. I will be taking a break from chipotle as a whole but I doubt I'll ever dine at this location again. read more

See all

Decent but they definitely skimp you on the meat lol. They give you like a table spoon. But they balance it out with other toppings lmfao. Long lines and the employees look miserable. I blame management. read more

Here is a recent review for all the doubters. I used to come here all the time; like ALL the time. Weekly daily you name it there was a period of time when I came here all the time. They usually gave normal portions of meat, the standard 4oz or whatever and I was a bit sad that it wasn't back in the day when they gave a good amount more, but I was ok with it. Today I came and they 100% skimped me on the meat. Never before have I seen such a small portion of meat. There were literally like 6 tiny pieces of steak each the size of the tip of my pinkie, and they wanted to charge me full price. That IS NOT EVEN 4oz of steak(standard) there dude. Idk what's going on at corporate but chipotles' starting to squeeze. Like the meat quantity didn't even match my other order ordered within seconds of each other. There were two bowls in my order and one of them was significantly less than the other in terms of meat (50% less). I even picked it apart in front of the manager and counted the meat. The manager kept claiming because I "made it on the line" or "made it myself(so watching a worker make it is making myself?) and I should have seen and not been ok with the meat back there". WHY IS IT MY JOB TO PAY ATTENTION TO MAKE SURE YOURE DOING YOUR JOB CORRECTLY? I did ask for a full refund(and I didn't take the food of course) and received it; so at least that was acceptable but Jesus Christ you really need to treat your customers better. read more

Fast friendly service . It wasn't busy at all . Parking out front . Clean inside . Homeless man panhandling out front .. I thought my food works be old because it was empty but nope it was hot and fresh. read more

I arrived around 7:15pm. I ordered a veggie bowl. The veggie bowl was good. The service was good. I did note a few problems, the food area was not as tidy as it should have been. Based on the appearance, the fajitas appeared to be sitting there for quite some time. The trash cans in the dining area were overflowing with trash. read more

Chipotle Mexican Grill - Veggie bowl - Mexican Near Me - Hanover, Maryland

Chipotle Restaurants see pretty much the same. Last night, I went with someone who had never been to one before. So, we explained the concept and process and, of course, it's simple enough. Unfortunately, we also had to explain that chipotles are often just plain messy. This one was no different. From dirty tables to overflowing trash cans, I was kind of embarrassed to take someone there. As for the food, it was fine. However, mid-order, they decided to refresh all the pans and work just stop. Nobody acknowledged us in line and we just stood there with half a burrito or bowl getting cold. When they resumed, again, no acknowledgement of the delay and they resumed rushing everyone through the line in chipotle style. I do wonder is the food is worth the assault to my dining experience. read more

Chipotle Mexican Grill - The tables were dirty and the trash cans overflowing - Mexican Near Me - Hanover, Maryland

See all

Very good, very fresh. I went for a snack, got chip with 3 side/dips. Amazed by the price. Very fast service. Will be back on my next trip

The food portions were fine. The workers who were preparing food and working the register were all rude, even after my group was very polite. read more

I had a terrible experience here. They have me barley any rice, i got barley any meat and when I asked for just a little more, I got charged the extra 4 dollars for extra meat even though it was half the meat I usually get at my normal chiptole. I wouldn't recommend going here unless you wanna get ripped off. read more

Ordered a chicken and steak burrito . It was definitely made to perfection . The service was ok . It wasn't to crowded so the lines were steadily moving read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Hanover, Maryland

See all

Worst chipotle location that I have never been to. The first time that I went they were out of dressing for their salad. The second time that I came they were out of lettuce. And then the third time I came they were out of fajita and black beans. It is obvious that the reasoning that they are always out of something is because the employees just do not care and do not try to do the bare minimum of keeping their stations stocked. The workers are not friendly and do not care at all that they are out of ingredients. If they had some sign saying out of lettuce or out of fajitas I would go somewhere else for my meal. Instead I have to wait until my bowl is almost finished being assembled to find out that there is no lettuce. They need all new staff or new management here. It is absolutely unacceptable. read more

Chipotle, chipotle, chipotle with each passing year service and quality lose a star.. The food serving station was gross like pica in the corn corn in the cheese cheese in the sour cream like a lil food bar clean up every hour shouldn't hurt. Or after every rush.. I placed an order for the kids 3 chicken bowls which the taste was pretty much the same. They ran out of medium sauce and didn't have lids they used foil so the juices leaked thru the bag and onto my pants. Thanks chipotle read more

This location has steadily been going downhill. Today was the nail in the coffin. Panhandler blocking the entrance, a large group of clearly stoned guys in front of me, who could barely talk much less place a food order, and a screaming fight in the dining room. I feel sorry for the workers who have to put up with this. read more

I've been here before and it was fine. This time though, they were closed 20min before the clearly marked closing time on the door. I don't have a problem with shorter hours, but if you say you're open, actually be open. read more

Guess it's who you are here!! Can't help but call them out on this BS! Watched them fill 3 orders in front of me with burritos so full of meat they could barely close them for the Hispanic guys. I get my bowl with chicken and it's literally a 1/3 of what they got. She tried charging me double for extra chicken!! I said no way I want the same amount she gave the others. Glad she didn't up charge me or they would have kept it. Plus then she started talking to the other ladies in Spanish. I WONT BE BACK YOU RACIST F.....s!!!! read more

This was supposed to be a chicken quesadilla. Even if it was just cheese, this is unacceptable. This was also after the dinner rush and it didn't look busy at all (though I'll give the benefit of doubt that there may have been a good number of carry out orders). read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Hanover, Maryland

See all

I DO NOT UNDERSTAND THESE NEGATIVE REVIEWS! I love it here, this is my neighborhood Chipotle. The service is always good, the food flavorful, and the portions are good too. Sometimes they are slammed by traffic from the mall and casino and surrounding shopping centers but this is an honest establishment with hardworking people that know how to cook right and treat you well. Will continue going and will always be a fan of Chipotle read more

I love Chipotle but the service & good quality is hit or miss here. It was pretty busy today and the line was all the way to the door when I came in, not including a handful of Door dash people waiting to pick up orders too. The first server preps your burrito or bowl with rice and meat before sliding it down to the next person. Normally, that's fine. But in this case there was a hold up so there were 7 prepped orders just sitting out in the open on the counter waiting for additional toppings. Some had been sitting out for 5 mins or more to get cold. The customer who's food has been sitting out the longest asked for her order to get remade with fresh ingredients and there was a 2 min ordeal between the workers before she got her request. The drink/utensils station was not stocked after customers recited their orders so they had to go back & ask for those items at the register. read more

No help when needed. Customer service skills low. It's fast food but it takes forever. Why do they not put the mobile orders up where they are supposed to be. If it's due to theft well maybe a manager should do a better job. I should not have to wait for customers to pay to grab my mobile order. Fix this. read more

This Chipotle is on the same grounds as the mall but is not inside the mall. We didn't meet a huge line as expected for a Friday night. The line attendants were adequately friendly and moved the assembly reasonably fast. The cashier was neither aware of the promotion nor did he know how to ring up our BOGO (which we received as a promotion for purchasing a $30 gift card during the month of December) and thus asked the manager cutting up food in the kitchen, which held up the line. I wish they would train their staff properly on their marketing team's existing promotions and the correct process for honoring the promotion without having to call a manager for rescue. The food tasted great, the inside was clean, there was plenty of high-top and table seats, and there's a patio for the warmer months. We would probably return. read more

I ordered a bowl with double protein steak and chicken, tomatoes, sour cream, and pinto beans with a a bottle of cocoa. But I got a kids box meal. And I tried to call them, but nobody answered me. I ended up chatting with someone through the website. I paid $19.51. And they only refunded me $15.00. Thank you for everything read more

Walked in. No line (already a plus!) First employee sweet little Hispanic girl all smiles and very polite. Second employee, same. Super nice. Cashier (Handling transactions and money) miserable little white girl. Management should train the sweet, and nice employees for the POS and send the miserable white girl to the grill so she doesn't have to interact with the paying costumer. Everything was awesome until her.... Give the Hispanics a chance. read more

It's very unfortunate to have to wait over an hour to get an order online... so we decided that it was best to walk in since sometimes it's easier. We tried to walk in and their close their doors , an employee came to the door to let us know they were short staffed and it was better if we order food online since they are not able to take people. It's not often for me to post bad reviews, unless needed and this was a call for it. I have a lot of respect for people who worked there, I want to make clear I'm not complaining about them, is for whomever manages... it's Saturday as a manager you plan ahead and make sure you have more like lining off employees for the weekend... Maybe is also that I'm "hangry" and taking on them... but it was at least 20 who walked out of the same at the same time a me (no, I'm not exaggerating) that is quite the business loss. Want to be clear the employee that came out to let is know about the situation was super respectful and nice about it, sad he faced hangry people like me read more

This location locks their door, and all orders must be placed online. You wait outside in the cold while the orders stack up on the counter, and they come out with your order when they feel like it. I ordered a bottled Izzy drink and received the wrong flavor. I ordered a burrito bowl and received NO UTENSILS or napkins. Guess I'll scoop it with my fingers. No special requests were allowed like Tabasco, limes, or fresh cilantro. I tried. They only allow what is in the app. read more

This place is a joke ! They burned me once ---asking us to wait outside (not allowing anyone inside cause THEY didn't have enough staff).....well I tried to give them a second chance. AGAIN!!! This time asking us to stand out in the rain!!! Y'all need to get yourselves together or close your doors ! Here for work so I'm SUPER glad our South FL locations are better than this . Ghetto as hell! Now I get why Doordash and GrubHub make this grueling sigh when you order from this Chipotle read more

I've had experiences at this Chipotle but not quite like this one. A full blown fight broke out between a dissatisfied pregnant customer and the manager. After it was broken up the immature staff shouts all of y'all's orders are cancelled so bye. That caused customers to get even more enraged. This location is already "completely online" so you have to order and hope that your food is correct. So many customers were coming back with messed up orders and then this. Chipotle Corporate PLEASE come and save this location. It's in such a busy area they really need some help! read more

This establishment has one of the worst staffs I've seen in my life and very rude. I have never left a review before but this one is well deserved. Also I don't think the tables ever been wiped down before, and never have refilled the ice after letting people purchase drinks. read more

HORRIBLE. This has been a repeated problem. I order food through Chipotle app. The pick up time was 2:00 pm. My dad went by 2:03 and the food was not ready. My dad asked the cashier two times to see where our order was. then they started to make my order. Why do you waste our time? The order was supposd to be ready by 2:00. Why do you start making when he asks? It was 20 minutes of our time wasted. read more

First time here was decent (4/5), second time was bad (1/5). Apparently, employees think that 945 means 1000 and just decide they are going to stop serving food. Waited 15 min until manager come out and says they were closed. Called corporate and nothing was returned. Probably will just go to qdoba now. Jake n kev read more

The food was substantial but the service here is subpar. I was even gonna sit and eat but they soured my mood. The cashier didn't even acknowledge me when I got to the front and I asked for a grapefruit soda and she didn't acknowledge that either. So I repeated myself like 3 times and finally she said she rang it in already. Next time you should communicate that instead of staring off into space. It wasn't even that busy and they still are missing marks. What a shame. read more

I would love to give this establishment 5 stars but I can't the reason is, every time I go they are out of salad dressing. I stand in a long line, order a chicken salad, get to the cash register and then I'm told, "we are out of dressing". So, no one thought to tell me that when asked for a salad and this was at 5pm. I asked if they were making any more and was told "no". This is not the first time, ridiculous. Okay, maybe it's me but in the past the countertops at Chipotle were always clean but now they just slide your bowl through the leftover guac, sour cream and any other mess that's fallen from the previous orders, yuck. I just don't understand the lack of pride for what you do, whatever it is. I had to ask that the counter gets wiped before sliding my bowl down. Of course I get the silent attitude. I don't know maybe I'm expecting to much. But then everyone's always looking for a tip, really? Thanks for listening. read more

Their attitudes! Everyone was moving like they didn't want to work. You signed up for this job so make them bowls properly. And act like you want to be there tf. read more

Update: Pubic hair on a tortilla chip with medical intervention levels of salt on it -- from today's lunch order, courtesy of Arundel Mills Chipotle. I wonder if it was from the back order cook with his pants hanging off of his backside? If hanging your butt out around the food isn't a health code violation, this should be. Officially the most disgusting chipotle I've been to. I can't imagine eating here again. read more

Chipotle Mexican Grill - Free pubic hair with with my chips - Mexican Near Me - Hanover, Maryland

A person who took my payment, i think she in charge of everything, not sure but she has a bad attitude. Rolling her eyes, she threw the cup on the counter when I asked for a water cup. Don't deserve a star. read more

Chipotle Mexican Grill - Host Name - Mexican Near Me - Hanover, Maryland

I've had such a wide range of experiences with this Chipotle location since I moved to the area in May 2020 (during COVID). The first time, I ordered online and picked up without any issue at all. Subsequent pickups have been late, or placed on obscure shelves that did not look to be for people to just walk up to and take. On a visit over the winter, all of the doors were locked (I assume from COVID) and other patrons were letting customers into the doors. It was a WEIRD setup and pretty confusing. I've also noticed that Doordash drivers either seem to hate picking up from here or there is an issue with the system. I once had an order placed through the Chipotle app (for delivery via Doordash) cycle between assigned to a driver and waiting to be assigned for well over an hour before it arrived cold. On the plus side - the order accuracy is good. If you go into it expecting a potential delay in online order pickup/delivery, you'll be fine. The food is what you'd expect from any Chipotle. read more

Try not to go to this location. Worst service. Slow. Ordered pickup for 5:45 so it was promised at 5:45 ordered at 5:26ish before I left my house lol WHAT A JOKE.. and what an experience.. literally waited from 5:45 until 6:25 to get my food while I watched 3 line rotations go through and get their food before me.. meaning these people hadn't even ordered and got their food before me.. I was honestly pissed.. yeah I had a few things I said to the manager like "this wasn't acceptable" etc and I'm not wrong .. then one of the workers at the register decides to give me lip saying I'm not helping .. not my problem .. all I did was ask where my food was after over 30 mins of waiting.. damn .. be respectful to your customers.. you can't even do your job right and you have one job to do.. at least be nice and don't give customers lip when they have a right to be upset lol as I said WHAT A JOKE and usually I haven't had issues with this chipotle but this experience just ruined it for me. And they messed up both orders. Way to go chipotle, way to go! read more