Not even worth a full review. We're done with these guys. They consistently fail to give you the extras that you order. Not getting the guacamole that I paid for - TWICE! And this is the only location that serves soggy chips - EVERY SINGLE TIME. ***FOLLOW UP*** - Scott had a chance to have his team "make it right" tonight (1/24/24) by showing how they've made positive changes. When my daughter noticed she didn't get the chips she paid for and went back in to get them, she was flatly told they didn't have any chips which is why she didn't get them. It never occurred to this "manager" how this sounded. When my daughter asked for her money back she was told (with a total lack of anything resembling normal human emotions) that she couldn't have her money back.....wait for it......she'd have to wait for them to make more.....while her food grew cold. Is this where YOU, dear review reader, want to eat? Oddly enough, Scott thinks so. read more

Gotta say, please step up y'all's game. - Speed things up - Have white rice and chicken ready at all times It seems like the manager may not be fostering an environment conducive to productivity. Employees appear stressed, which suggests the atmosphere isn't as comfortable or supportive as it could be, ultimately affecting overall efficiency. While skills can be taught, attitude is key, and that's largely influenced by management. It's important to note that it's not all on the manager--employees also need to contribute. However, the lack of a cohesive team dynamic is evident, and that's something that needs attention from leadership. lol I just want my chipotle! read more

Dirty, slow service, disorganized... Workers are wrong, late AND snippy. I hope this dump goes out of business.

I placed an order on their app for a Sofritos bowl and chips for delivery. When the order arrived, I first noticed the chips were missing and there was a burrito in the bag. As I looked further both the burrito and the bowl had chicken and steak in it. I don't eat meat so I am unable to eat both of these. I went to the app to try and get money back and they only gave me chips for free. After that I tried to call the store only to have no one pick up. This chipotle is always a hot mess and I am shocked that they are still open. read more

Good food. Slow service but I get it they seem to be understaffed. They never have chips and queso past 4 pm, happened today and to my last mobile order. Mobile order is always such small portions! Yorktown is better read more

Honestly this store taste nothing like any other Chipotle I've ever had. It wasn't necessarily a bad thing but not what I was looking for. No matter what store you go to each one should follow the same recipe and ingredients, but It was just so different. The chips were very stale and unfortunately we ordered four bags of it. We asked for forks and napkins and didn't even receive any of it. Some of my wife's steak was frozen which was very weird. My wife ordered extra stuff but only received a normal order but still paid for extra. read more

Chipotle Mexican Grill - Mexican Near Me - Fishkill, New York

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It's worth a drive to Chipotle if you're craving quality service and ingredients. I'm relatively new to the Chipotle scene, having only had my first burrito a few years ago. I recommend ordering online for easy pickup without waiting. Right off Route 84 in Fishkill this Chipotle is convenient for grab and go when venturing out on a trip east or west. I've recently switched to burrito bowls to get more food at once that I can also save for later. Less messy than the traditional burrito. Pro tip: order a bowl and order a tortilla wrap to go (as a side) and make your own burrito. My only issue with Fishkill Chipotle overall, when compared to others I've been to, is their meat portions. Ordering any meat usually is one small scoop (I'd guess like 1/3 cup) so I'm forced to always get "double meat" to feel like my meal isn't bloated with just beans and rice. The meal adds up quickly in price if you're ordering more than one or grab chips and drinks too. Danbury Mall and Kingston Chipotles, by comparison, always offer much larger portions of single meat servings. It's happened so often that it's just expected and we always get double meat servings without question. During Covid-19, we recently placed an online order that was scheduled for pickup at 6:15pm. We placed the order at 5:55pm and arrived at 6:15pm as planned. There were dozens of orders in bags sitting inside on the unused dining tables, waiting for others to grab and leave. Unfortunately, our food was lukewarm at best and the guacamole had already started to turn brown on the sides. The order couldn't have been sitting for more than 10 mins, and although it was customized perfectly, somehow the ingredients weren't warm/fresh. I say this because I've gotten takeout many times from here, and trekked it back to Poughkeepsie. Even with a 15 minute car ride, our food is always hot and fresh. One bad meal won't stop me from returning, but $43 bill for two bowls, chips, queso, and two mineral waters... I expect better. read more

Chipotle Mexican Grill - Take out with mineral water. - Mexican Near Me - Fishkill, New York

This location appears to be plagued by poor sanitation and chronic issues keeping inventory. Their "fryer is broken" often and each time I've been here I forget that this location is a bit of a crap shoot....they dont prepare quantities of the "real ingredients" they use sufficient to see them through their hours of operation, running out of rice, beans, veggies, chips - you name it - hours before closing. The staff - feel for them. They are all DRAGGING by 6:30PM. They're online order station staff seems completely overwhelmed by orders with no dedicated worksurface.... its weird.... they're wrapping burritos at the edge of the stainless counter and they have a world weary vibe, like they're just barely hanging on.... This evening the man filling the cooler with beverages kept saying to angry/disappointed customers whose orders were all missing one thing or other, "They don't let us tell people we are out an item. To get reimbursed you need to go to the chipotle website." It's a joke. Chipotle will never reimburse you. They offer you a 30-day coupon for a free beverage..... I've been to other chipotle locations. This location: I'd give this one a miss...... read more

We had a large group that ordered ahead for pickup and the order was prompt! We had a minor missing item and they were so quick to apologize and get us the food correctly! Steve was especially kind and helpful for us! A phenomenal employee with great customer service :) read more

Chipotle Mexican Grill - Restaurant - Mexican Near Me - Fishkill, New York

Terrible customer service, doors locked at 4 pm while restaurant full of eating customers. Reaccuring issues here

This restaurant location gets one star from me only because yelp would not let me post my comment without doing so. The manager and one staff member were extremely rude to my son and I. We simply ask if we could have a little less cheese and more chicken on two chicken quesadilla meals and the woman snatched the cheese off of one and still tried to wrap the second one without snatching (lol) the cheese off the second one and adding more chicken. The manager then ignored me when I ask for a small guacamole. I ask her again politely for a guacamole and chips and again I was ignored and unsure if she even heard me. She then made the small guacamole and never acknowledged me. I can't tell you how dismissive and extremely frustrating this experience was. I'm not sure why we were met with such disdain but I have one idea of why. Please don't spend your money there as there are a few more locations in this area. It doesn't cost a person ANYTHING to be kind. read more

Chipotle Mexican Grill - The chipotle with a rude manager - Mexican Near Me - Fishkill, New York

We went on a Friday night and the place was disgusting. The garbage was full and overflowing and the tables were filthy. Would never go back or recommend anyone to this location. read more

A filthy place that is out of chips and the fountain drink thing is broken...yet there's no sign saying this and you only find out after wasting 15 minutes in line. To top it off the person at the register is rude and the people preparing the food are beyond slow. Best advice, go to Taco Bell read more

The aftermath of eating chipotle from this place was horrible. Currently facing stomach issues from yesterday till this morning and chipotle was the last thing I ate from yesterday. not going here ever again read more

This place is still a dump since my last visit months ago. Staff is rude and dining area is absolutely disgusting. Tables dirty, floors with garbage and trash is over flowing with garbage. Fountain drink area is dirty and sticky. I am done going here. Chipotle sends out a generic message as if they are concerned and are looking to address the issues. They really don't care! This is a pretend star, I give them zero stars! read more

Came here for a lunch at 11:30am before an appointment. They must have just opened because they were not prepared. They were slicing and dicing. Person in front of me wanted the sautéed peppers and he was told they don't have that prepared yet. Umm either get there earlier or get there earlier. You should be ready when you open your doors. They also had a sour cream tray in the holder to serve that was definitely from the previous day so I asked the server to switch it out which he did. The food was okay. I'd probably go to 5 guys next door to this place next time. read more

Chipotle Mexican Grill - Mexican Near Me - Fishkill, New York

The whole restaurant was dirty. All tables were dirty and the trash was full. The floor had food on it. What im assuming was the manager was being mean to the cashier. They need new management that is more organized read more

First-please check my history because I don't leave 1-star reviews. But we just had such a bad experience at this Chipotle-which is a shame because we love Chipotle! At 7:00 on a Saturday night: Dining room dirty, out of fajita veggies, out of fountain ice (so we didn't have drinks), no napkins, ALL tables dirty, garbages overflowing, bathrooms dirty, and the staff was wasting time chatting with each other while there was a dinner line out the door. We've had much better experiences at Chipotle's and we know this one can do better too! Update: Chipotle management reached out to ask me to fill out an online survey regarding our bad experience at their restaurant. I did so. Management never contacted me again to offer any compensation or incentive to invite us to come back. We won't be returning to this Chipotle. read more

Food was cold,employee I talked to talked to me with a attitude and once I got to to the register to pay they told me they had no change so I had to pay $20 for a $14 which isn't that big of a deal to me but the lady I talked to was nasty and when I asked for a gift card for $6 they told me they couldn't do that and when I asked for a refund they didn't allow that either. read more

i'd leave no stars if i could. they NEVER have chips anymore, & the meat ratio in bowls is nonexistent. same with my rice especially tonight. literally ridiculous anymore. read more

Been going there for over a year almost every Friday at 4pm and I can count on one hand how many times they have had chips. How do you run out of the same item every single week, week after week? It's just disappointing. I was just told that a similar restaurant opened up nearby & they're really good. I will try them out & will stop going to a place where they run out of one of their staple dishes by 4pm. read more

I arrived at 11:00 A.M., ordered my bowl, and they assembled my bowl, and then I learned that they did not have chips available for purchase. Of course I left the restaurant without buying anything. They lost a bowl of food for the day and they lost a customer for the rest of their lives. read more

They definitely fell off during the pandemic. I've had some horrible dishes here, one of which made me sick and I had to call it in. The food isn't as great (nor are the portions) as they once were pre-pandemic. If I am in town, I usually stop at the Highland Falls one instead. Hopefully the restaurant is able to do a turn around. read more

If I could give 0 stars I would. I have never received such horrible service that I feel obligated to write a review. I went to chipotle today. Ordered double protein. Got home to eat, to find 3 bites of meat in my food. I wish I was exaggerating. $20 for a bowl to have 3 bites of meat. It would be understandable if I hadn't ordered double protein but that's not the case. Normally I am very understanding when it comes to fast food because I understand customers can be snarky and you have a bad day, but who has the money to be paying that price to not even be satisfied! This is not the first time I am having this experience. I come here at least once a week and always excuse it. Today was ridiculous. I am only 120 lbs and I wasn't even satisfied. Imagine a 6 food man ordered this today! I would be fuming. This chipotle needs some serious work. Between the attitude of the workers and the portion sizes for the price you pay. I am very disappointed to call this location my local chipotle. Do better. read more

Good food. Hard workers. Good prices. They need to clean and empty garbage more often.

My first poor experience at a Chipotle. Could not add my tortillas to my order, my BDay quac was like asking for the gatekeeper, whom English is a second language to give up her first born. The order was done in perfect timing and I went to my vehicle to chow down. I pulled out my burrito bowl and a stream of liquid poured out onto my pants and jacket. I was so upset I couldn't even enjoy my medal. At least they did include my birthday chips and quac.... The whole experience was very frustrating especially having come to know Chipotle's working. That's why I'm a patron usually once a week or so. Now the lower rating here for this store makes sense.... read more

Me and my co workers went to this Chipotle and we became nauseous from the food. Looking back at the reviews i see why

I've come here multiple times at 8:30pm on Thursdays and I have to say that this Chipotle is absolutely fine. The counter tops are mostly clean, the staff is super friendly, and when the lettuce, rice, and guac were cleared out when I placed my order tonight they got fresh batches. No complaints here. read more

This chipotle has to be the worst in the country and should be taken back over by corporate. When we walked up to the counter we were told that we had to order on line since they are short staffed. Which was funny when 3 people were working I don't know. Then looking around it looked like someone had a food fight in there because food was all over the tables and floors. It was disgusting. DO NOT GO HERE obviously the owner and employees do not care about this restaurant. I am sure it only survives because it is located off of I84 in fishkill. read more

one of the worst chipotle's I've been too. Always out of chips. Order is never ready on time. If you order online you will always have to speak to customer service because there will always something missing. If you order in person you'll be waiting for at least 25 minutes during lunch/dinner. Very dirty inside and not the mention the entrance doors have been broken for months. read more

Extremely busy place. Overall one of the cleanest chipotles I've been in. I'm not a fan of this place because of the uncleanliness of their locations. However this was was nice, people were attentive, and not rude. Service was quick and swift. Prices weren't breaking the bank. The atmosphere was a little rough, not a great place to sit and eat...the food was very good though. read more

If you want food from here go in person. Everytime I order online or through door dash they skimp me on meat and rice. Everytime without fail. I order double me and it looks like they scraped the bottom of the pot just to get what's left. Only redeeming quality about this location is the music read more

So I received a response to my prior review post. I was asked to contact support for them to handle my complaint. Yet again, unsatisfactory support. Once I contacted them, all they did was send me an email saying they will pass along the info to the team. It's apparent the team is aware of the issue since. The point is, management also is not providing any customer support here. Thanks for nothing, Nahumae Rafah Customer Care Coordinator Chipotle Mexican Grill read more

ordered a bowl with double steak, got two PIECES of steak. And the bowl was saltier than ingesting sea water.

Chipotle is by far one of my favorite places, and I must express my dissatisfaction with the recent decline in the quality of my orders. On approximately 75% of occasions, my mobile order is either incorrect or delayed. During these instances, there is often only one employee responsible for the entire order, resulting in significant delays. I have waited between 10 and 40 minutes after the designated completion time. During these delays, I have observed employees engaging in excessive conversation or goofing around in the back of the restaurant. If you are coming here, my best recommendation would be to go inside and order due to you being able to actually watch and see your order being made. Something needs to be fixed here. read more

Worker Steve is outstanding!!!! Needs a raise. He helped me when I needed something and was quick about it.

We went to Fishkill NY store. Ordered the bowl with chicken. Wanted some guacamole on top. They ran out and pulled another from the storage refrigerator. The guacamole was brown on top like it gets when it sits around and you forget to put lemon juice on to keep it fresh and green. I decided to skip the guacamole this time. Expensive for what you get. Store is dirty. No one wipes the tables down between customers. Needs a good cleaning. In fact they need to staff the serving and prep line with more personnel. That way they can keep things rotated through and replenish when needed instead of relying on one poor worker doing all of the work. read more

Disgustingly dirty. Tables a mess, garbage overflowing. They got each order wrong and the food was barely edible. Truly horrible.

The rice was over salted/seasoned and the chips were WAY over seasoned and very, very salty. Don't really recommend.

Absolutely aweful. I've been sick for two days. I'm calling the inspector. The place is filthy never going to try another No stars. No points and I award you 5 flushes review rating. Worse than Taco Bell read more