This customer base is... brutal. I came in expecting chaos because of the low rating, but what I actually saw was customers getting upset over pretty normal end-of-day issues. People were frustrated about things like brown rice being out around 8:40pm and utensils not being fully stocked. The staff stayed polite and patient the whole time. I ordered a basic chicken, rice, and beans bowl. It was hot, fresh, and exactly what I expect from Chipotle. This isn't fine dining -- it's fast food. If certain items run out late at night, it's because they've been popular. The employees were doing their best, and my experience was completely normal. The rating here feels more about unrealistic expectations than actual service problems. read more

Went there at 7:30. Busy time. They had no rice nor chicken. So disorganized. I would not recommend this location.

This is the dirtiest Chipotle I have ever been to. The person in charge in the front was more concerned about the two pieces of extra chicken I got, than cleaning up tables/garbages/floor. Really gross. read more

Food was good, but the severing portions and attitude was terrible. The girl making my bowl gave terrible, tiny portions which were barely enough to feed a 7 year old. When I asked for more rice, she gave me a look before reluctantly giving a smidge more. My bowl was barely filled up halfway, and for the amount of food I got, the 10 dollars I paid was NOT worth it. The worker shook the spoon in order to not give me as much beans, and loaded it up with all the other sides I asked for to cover the complete lack of actual food. Barely a meal, felt like a light snack. read more

Dirty, staff doesn't care about customer service, look and act miserable m, tables are never cleaned, always out of something so they're scraping the crusted bits of whatever's left in the pan for your meal, asked for queso got a 1/4 inch of quod in a large cup, place just sucks read more

It'd help if the staff even cared to open on time. Google as well as their front door say 10:45AM. Showed up at 10:50 along with other customers and the door was still locked. Waited until 11:02 and walked back up with the door still locked. Multiple staff members inside that clearly saw people outside waiting to come in. If they are this inconsiderate just to open on time with people waiting outside in 20 degree weather I definitely don't want the same people preparing my food. Will not go back again. read more

I ordered my food ahead of time around 4:45 and got there at the pickup time of 5pm. When I got there there was about two people ahead of me at the mobile pick up line. As customers came in to order, they were served first, leading to a very long line of folks waiting for online orders. While I waited for 20 minutes, I became frustrated, as they did not seem to be understaffed; there were at least 6-8 staff members working. I finally got my food at 5:20, which was good. And the restaurant was clean. Otherwise I would be giving one star. I would not have ordered ahead if I knew walking in and ordering would be faster! Which kind of defeats the purpose of the concept... read more

two weak a** stars. I don't try to read previous comments, keep it real or something, but noticing the two stars before going in confirmed my suspicions. dirty, not in the delicious dirrrrty of xTina in stuff magazine, no, this was true filth. like running out of cheese, taking the filthy pan back to dish, realizing there are no other pans, picks up dirty cheese pan, continues to refill cheese and here you go. oh and that weakass log is 12$. I'm a once in three years eat at chipotle, maybe less now, it was nacho good read more

Very good food.I really loved the service.The atmosphere is very good too. Come here the food is really good.

These people dont care about customers. Food is so expensive and they always get the orders wrong. Steak was missing from salad and the guacamole was black. Awful!!!! read more

No smiles & stale chips. I haven't been to a chipotle in a long time, but was pressed for time and decided to give it a try. I walked in and got no greeting& no smiles. waited there for a minute with no recognition. I was about to leave before someone actually helped me and apologize for the delay. I ordered my chicken burrito and the cashier had absolutely no smile didn't say thank you no manners whatsoever. What is wrong with these people? Don't they know they are in the service industry? I don't think I'll be going back. The food was just ok, but not as good as it used to be. Disappointed for $17 and change. read more

Didn't get steak on the salad No fajita veggies in quesadilla Dining area gross Garbage cans overflowing Not sure why it's allowed to be open read more

Oh Chipotle...How could you be this horrible? First, I'll say that the food tasted "okay." This is typical chain-Mexican cuisine and it is a notch or two above Taco Bell. And this would be fine, all things considered. After all, one doesn't go to a Chipotle looking for an exquisite dining experience. While the food was "passable," this location's interior was truly abysmal. Corporate, if you're reading this, do send in your company's Food Safety Advisory Inspectors. In fact, the NY State Health Department may want to investigate this location as every inch of this restaurant appeared to be filthy and unsanitary. I hesitate to even mention the restrooms, which were atrocious and foul. Most squalid gas station bathrooms are "cleaner" that this Chipotle. I also did not see a sign for employees to wash hands. But there is more... The serving station was a disaster. Very unappetizing. Food was dripped, spilled, splattered, and fallen everywhere. No attempt was made to ever wipe a countertop or keep the serving station clean and tidy. The kitchen in back looked equally messy and unorganized. All of the tables were filthy and unsanitary. Moreover, the station where napkins and plasticware were kept was also in disarray and littered. (There were no forks and other plastic and paper items were thrown all over.) Oh, and the three trash bins were all overflowing with garbage. I cannot recommend ever going to this location. I imagine that cross-contamination could be a very real problem here. Eat at your own risk. read more

I usually don't eat of this restaurant and I did it today after a while and they decided to send me big chunks of lettuce. My fault was cold. They did not include the chips no utensils, no napkins how rude in this disrespectful my food looks so disgusting that took my appetite away. read more

Chipotle Mexican Grill - Mexican Near Me - Fishkill, New York

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Just overall terrible. Super small portions, they are never fully stocked, workers seem miserable, don't take service discount, very dirty tables, no original lemonades/drinks or promotional items. Just wack. read more

I've ordered takeout from here and it's wrong almost every time! The last 3 times I ordered Uber Eats and they forgot the chips for the chips and Guac. This time they forgot the chips and the Guac, my Burrito and our drink. Out of 5 items only 2 were sent!!! And my "burrito bowl" had one tiny scoop of meat. I let it slide the last 3 times, but this one is ridiculous! I'm done with this place. read more

Sometimes you don't remember why you haven't been to a particular restaurant. I wasn't buying or flying, my friend still has a cast iron stomach. Until you go there again, and you'll remember why! The last time I was here was over five years ago; and since then I've been in Mexico City twice since then. Never had a problem there. Now I remember why I didn't go back to Chipotle. The food gave me a bad case of Tourista! Thank goodness for Lomotil!! Maybe they could use tongs to handle the ingredients and fewer people touching the food. The tacos weren't above 140°. No steam coming off them. read more

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This will be my last time going to Chipotle in Fishkill. The last three times I tried place an order for a bowl, they are always out of something. Brown Rice, Grilled Vegetables, Steak or Guacamole. Today, I was ordering two bowls. They said they were out of Brown Rice, so I ended up with white rice. When I got to the end of the counter by the register, they said they were out of Guacamole too and they had none in back. I saw to the right at the other prep table against the wall, Brown Rice and Guacamole. I asked for Guacamole from the other table so I can complete my order. They refused. They said they cannot use that Guacamole because its at the other table. WTF. Management of this store better get a grip. I ended leaving my 2 bowls there and walk out. They now lost my family as customers. This is a poorly run restaurant. read more

I ordered a bowl for my son. The guacamole was brown and the server didn't care, he just scrapped the bottom of the container and plopped it on top of the bowl. He was the only one working the line and was super slow, he was more interested in what was going on in the eating area than customer service. I let the brown guac "go" cause the line was growing longer and longer. All the tables were dirty and the garbage overflowing; it was so bad that customers started to throw their garbage on the floor. Come on Chipotle, kids love your food and not caring about your restaurant is just unexceptable. I work at a neighboring hotel and would NEVER advise our guests to dine at Chipotle Fishkill, it would give the hotel a bad look to suggest business to such a filthy establishment. read more

Amazingly fresh food and clean restaurant. All staff was very kind and friendly. Great experience.

This was another level of FUCKED UP LITERALLY! when we got there there was just nothing in the pans and it was basically empty so they had more than enough time to put meat there and anything that looked old should've been out but instead of getting it out the way they wait for that to look unappealing and dry as it comes!! CHIPS WHERE STALE AND WENT TO CASHIER Kaylah to change or something and she talks to the chick with colorful hair she does online orders and she tell the cashier that it's because of new Ingredients so I'm baffled I said "So because of new ingredients the chips are stale is that WHAT YOU ARE TRYING TO TELL ME"? And they said yes OMGGGGGG read more

Skip this location as they skip on filling up your bowls. For what they charge they should fill it up. Unfortunately we placed an app order, and did not realize until I got home and we we sat down to eat. I ordered double portion of chicken and got less than a single serving on two different entrees. For our taco order, tacos only half full. Really disappointed and hangry. read more

Just got dinner for the fam on a Saturday night at 6:00, prime dinner time. So shouldn't there be onions and peppers? Shouldn't the rice be fresh? They had to scrape the hardened bits of rice to make our bowls, the meat was dried out, no black beans or onions and peppers. Brown guacamole! To top it all of off we had about half a bowl of food each. The place is disgusting, just wondering if anyone cleans?? And it looks like every review is the same. I LOVE Chipotle, and love that we have one in our area, but why isn't anybody doing anything to fix these issues?!?! read more

Worst experience I ever had , they don't read the instructions correctly and we got burrito when we were supposed to have two bowls, and there was supposed to not put beans and they did for both , this was really upset because I literally love chipotle, read more

Gotta say, please step up y'all's game. - Speed things up - Have white rice and chicken ready at all times It seems like the manager may not be fostering an environment conducive to productivity. Employees appear stressed, which suggests the atmosphere isn't as comfortable or supportive as it could be, ultimately affecting overall efficiency. While skills can be taught, attitude is key, and that's largely influenced by management. It's important to note that it's not all on the manager--employees also need to contribute. However, the lack of a cohesive team dynamic is evident, and that's something that needs attention from leadership. lol I just want my chipotle! read more

I placed an order on their app for a Sofritos bowl and chips for delivery. When the order arrived, I first noticed the chips were missing and there was a burrito in the bag. As I looked further both the burrito and the bowl had chicken and steak in it. I don't eat meat so I am unable to eat both of these. I went to the app to try and get money back and they only gave me chips for free. After that I tried to call the store only to have no one pick up. This chipotle is always a hot mess and I am shocked that they are still open. read more

Dirty, slow service, disorganized... Workers are wrong, late AND snippy. I hope this dump goes out of business.

Good food. Slow service but I get it they seem to be understaffed. They never have chips and queso past 4 pm, happened today and to my last mobile order. Mobile order is always such small portions! Yorktown is better read more

This location appears to be plagued by poor sanitation and chronic issues keeping inventory. Their "fryer is broken" often and each time I've been here I forget that this location is a bit of a crap shoot....they dont prepare quantities of the "real ingredients" they use sufficient to see them through their hours of operation, running out of rice, beans, veggies, chips - you name it - hours before closing. The staff - feel for them. They are all DRAGGING by 6:30PM. They're online order station staff seems completely overwhelmed by orders with no dedicated worksurface.... its weird.... they're wrapping burritos at the edge of the stainless counter and they have a world weary vibe, like they're just barely hanging on.... This evening the man filling the cooler with beverages kept saying to angry/disappointed customers whose orders were all missing one thing or other, "They don't let us tell people we are out an item. To get reimbursed you need to go to the chipotle website." It's a joke. Chipotle will never reimburse you. They offer you a 30-day coupon for a free beverage..... I've been to other chipotle locations. This location: I'd give this one a miss...... read more

Not even worth a full review. We're done with these guys. They consistently fail to give you the extras that you order. Not getting the guacamole that I paid for - TWICE! And this is the only location that serves soggy chips - EVERY SINGLE TIME. ***FOLLOW UP*** - Scott had a chance to have his team "make it right" tonight (1/24/24) by showing how they've made positive changes. When my daughter noticed she didn't get the chips she paid for and went back in to get them, she was flatly told they didn't have any chips which is why she didn't get them. It never occurred to this "manager" how this sounded. When my daughter asked for her money back she was told (with a total lack of anything resembling normal human emotions) that she couldn't have her money back.....wait for it......she'd have to wait for them to make more.....while her food grew cold. Is this where YOU, dear review reader, want to eat? Oddly enough, Scott thinks so. read more

Extremely slow. We ordered a small order at the beginning of their shift and we only got 30 minutes after the order time requested read more

Chipotle Mexican Grill - Mexican Near Me - Fishkill, New York

Terrible customer service, doors locked at 4 pm while restaurant full of eating customers. Reaccuring issues here

Honestly this store taste nothing like any other Chipotle I've ever had. It wasn't necessarily a bad thing but not what I was looking for. No matter what store you go to each one should follow the same recipe and ingredients, but It was just so different. The chips were very stale and unfortunately we ordered four bags of it. We asked for forks and napkins and didn't even receive any of it. Some of my wife's steak was frozen which was very weird. My wife ordered extra stuff but only received a normal order but still paid for extra. read more

Chipotle Mexican Grill - Mexican Near Me - Fishkill, New York

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We went on a Friday night and the place was disgusting. The garbage was full and overflowing and the tables were filthy. Would never go back or recommend anyone to this location. read more

The aftermath of eating chipotle from this place was horrible. Currently facing stomach issues from yesterday till this morning and chipotle was the last thing I ate from yesterday. not going here ever again read more

We had a large group that ordered ahead for pickup and the order was prompt! We had a minor missing item and they were so quick to apologize and get us the food correctly! Steve was especially kind and helpful for us! A phenomenal employee with great customer service :) read more

Chipotle Mexican Grill - Restaurant - Mexican Near Me - Fishkill, New York

The whole restaurant was dirty. All tables were dirty and the trash was full. The floor had food on it. What im assuming was the manager was being mean to the cashier. They need new management that is more organized read more

This place is still a dump since my last visit months ago. Staff is rude and dining area is absolutely disgusting. Tables dirty, floors with garbage and trash is over flowing with garbage. Fountain drink area is dirty and sticky. I am done going here. Chipotle sends out a generic message as if they are concerned and are looking to address the issues. They really don't care! This is a pretend star, I give them zero stars! read more

This restaurant location gets one star from me only because yelp would not let me post my comment without doing so. The manager and one staff member were extremely rude to my son and I. We simply ask if we could have a little less cheese and more chicken on two chicken quesadilla meals and the woman snatched the cheese off of one and still tried to wrap the second one without snatching (lol) the cheese off the second one and adding more chicken. The manager then ignored me when I ask for a small guacamole. I ask her again politely for a guacamole and chips and again I was ignored and unsure if she even heard me. She then made the small guacamole and never acknowledged me. I can't tell you how dismissive and extremely frustrating this experience was. I'm not sure why we were met with such disdain but I have one idea of why. Please don't spend your money there as there are a few more locations in this area. It doesn't cost a person ANYTHING to be kind. read more

Chipotle Mexican Grill - The chipotle with a rude manager - Mexican Near Me - Fishkill, New York

It's worth a drive to Chipotle if you're craving quality service and ingredients. I'm relatively new to the Chipotle scene, having only had my first burrito a few years ago. I recommend ordering online for easy pickup without waiting. Right off Route 84 in Fishkill this Chipotle is convenient for grab and go when venturing out on a trip east or west. I've recently switched to burrito bowls to get more food at once that I can also save for later. Less messy than the traditional burrito. Pro tip: order a bowl and order a tortilla wrap to go (as a side) and make your own burrito. My only issue with Fishkill Chipotle overall, when compared to others I've been to, is their meat portions. Ordering any meat usually is one small scoop (I'd guess like 1/3 cup) so I'm forced to always get "double meat" to feel like my meal isn't bloated with just beans and rice. The meal adds up quickly in price if you're ordering more than one or grab chips and drinks too. Danbury Mall and Kingston Chipotles, by comparison, always offer much larger portions of single meat servings. It's happened so often that it's just expected and we always get double meat servings without question. During Covid-19, we recently placed an online order that was scheduled for pickup at 6:15pm. We placed the order at 5:55pm and arrived at 6:15pm as planned. There were dozens of orders in bags sitting inside on the unused dining tables, waiting for others to grab and leave. Unfortunately, our food was lukewarm at best and the guacamole had already started to turn brown on the sides. The order couldn't have been sitting for more than 10 mins, and although it was customized perfectly, somehow the ingredients weren't warm/fresh. I say this because I've gotten takeout many times from here, and trekked it back to Poughkeepsie. Even with a 15 minute car ride, our food is always hot and fresh. One bad meal won't stop me from returning, but $43 bill for two bowls, chips, queso, and two mineral waters... I expect better. read more

Chipotle Mexican Grill - Take out with mineral water. - Mexican Near Me - Fishkill, New York