The worst chipotle I've ever been to! They messed up my order twice with the same order and the portions were a joke. I didn't even get half a scoop of rice but it's also hard and undercooked. read more

This Chipotle next to Pottstown Pike in Exton is good. I have ordered inside the restaurant as well as a mobile order. The parking is a little challenging. They do have outdoor seating available during warmer weather. I placed my online order and reached the store in 15 minutes. The order was ready, and there was no delay. The place is well maintained. However, I feel this store ingredients are not to fresh level compared to others. But located in a main area, this is OK. read more

See all

I don't know why I thought this chipotle was any better! The steak is extremely dry and overcooked, the workers were very nice barely give you any meat at all. I'm small and I had to order extra. I think Every chipotle in PA is terrible. I'll stick with Cava where food is fresh and delicious read more

Chipotle Mexican Grill - Mexican Near Me - Exton, Pennsylvania

They need to close this location once and for all. AVOID! The workers are slow (and always look miserable), they are not sanitary, I have now gotten undercooked chicken 3x (twice have been sick as once I realized it, it was too late) and they constantly get orders wrong. Who manages this place?! Terrible. Take your business to Taco Maya as the food is 100x better and larger portions. I gave this location one more shot recently and realized it was a huge mistake. And no, I don't need some stupid automated mgmt response as that does not help the consumer. Just get your #$%^&* together and stop hiring drones read more

I have never left a review of anything in my life but I feel obligated at this point. The serving size of a standard bowl was so small that I almost walked out of the restaurant. I understand inflation, profits etc, but when I get only a couple little pieces of chicken it is very discouraging. Not to mention the staff wants nothing more than to rush you into the quickest order of your life. Great food but I cannot return until this changes. read more

What could improve? EVERYTHING. Ordered three burrito bowls in the app and the incompetent staff got two of the three wrong. My bowl had corn salsa instead of the green salsa. My wife's bowl had no cheese, sour cream, or corn. I do not understand how they could screw up an online order so bad. Apple Maps has this location rated at 35% and that is FAR too generous. read more

Ordered from Exton location and was heavily skimped on the food and was charged for steak. My order looked as if it were a kids meal. Honestly should have just walked out and went elsewhere. Side note. Contacting Chipotle to "Report an experience" gets you nowhere. They'll just give you some bogus apology. read more

Chipotle Mexican Grill - Kids meal portions - Mexican Near Me - Exton, Pennsylvania

I've been to at least 20 different chipotles around the country and this is the worst one. Inconsistent service and food quality. My last straw is when I walked in and they said they are only accepting online orders because they are short staff. read more

I swore off chipotle by my old work in west Chester. For some reason I chose to try again. Mistake. Both times the tables have been dirty, covered with excess food. Both times the service area looked like a hurricane hit it. First time they had to wait for non cilantro rice, second time none available. I got half serving brown rice because I couldn't see much in it. Google it! Cilantro is gross to some people. Place is totally understaffed. Both times only one person making the burritos. Disappointed for sure. Also the trash cans were overflowing. I ignored it but when I left I decided to not come back. Go to McDonald's drive through This place is kind of depressing. Nice staff but they need more help :( read more

This Chipotle continues to go down the toilet! My burrito was much smaller than it used to be in the past and there was hardly any meat. Who do they think they're fooling with this? They are still charging the same for way less food. read more

For starters, I had placed a mobile order 20 minutes before arriving at chipotle. there were three workers all in there talking as my ticket sat on the counter waiting to be filled. I told them my name and was told they forgot to fill the order. the girl working rolled her eyes as she put on gloves to make my food. she made it quickly, and I was on my way. when I got back home and opened my food, she had forgot to put chicken in my bowl as well as queso in my girlfriends bowl. very dissatisfied with the customer service there and would advise management to seriously take a look at who they are hiring. read more

Chipotle Mexican Grill - Mexican Near Me - Exton, Pennsylvania

Why did I come here? Cause I wanted a burrito. One kid working the line, 8 people in line. I'm sure there is a manager hiding somewhere

Why did I even eat here tonight? This is worse fast food place I've ever been to. As for Chipotle, the meat portion was very stingy. The counter was filthy. The cashier was wearing headsets while ringing us in. Turned around to find a place to sit. The tables and floor were filthy. Had to ask an employee to clean a table for us. He chose one and left the rest with trash. Went to get my drink. There was trash on the drink station and all over the floor. There was no ice. Glad to be finished, I walked out and the trash cans were full. This location should be an embarrassment to the Chipotle name. read more

See all

Zero stars. I'm unimpressed- I'll never come back. 5 people working there. I'm the only one in the store and and there is one or two orders on the take out pick up. and they don't have any steak ..so.... they won't make a quesadilla for me (no reason why) and they put everything in the bag sloppy. the girl running the window yells at every one and the newbies are not happy at all. the person at the grill is trying to do something. but they just all stand around. and then I ask for gauc and chips small. but they don't have any made and ask me if I want a large. ok. then they CHARGE ME FOR IT. I'll never be back. i don't need the attitudes. I had enough of that in the military who do you think you are ? yelling at people or other workers while customers are there???! I would fire them all and start over. read more

Writing this review as I watch people ahead of me in line opt to leave rather than continue to wait and order. As I type this, the manager has been offering another employee her perspective on a customer who had placed a catering order and was "so rude" because they did not receive the 4 large orders of chips/guacamole they'd paid for. Not sure why she needs to express her thoughts so loud while the line is at a standstill waiting for her to put gloves on, but here we are. It's been 20 minutes since I got here and staff has made the decision to begin to process mobile orders that are behind, so we continue to wait. I understand there's a hiring shortage, reliable staff are hard to find, all the typical excuses. However, the only issue I see here is a staff who doesn't care about much and doesn't seem to prioritize customer care. Also, I was just informed they didn't make any chips and none are available. Not mindful, not demure, not even acceptable. read more

Do I need to say more. Thought they were doing better and wanted to try it again. Haven't been in almost a year since the whole work employee struggle. Doesn't look like I'll be going back. I know "It happens" but who wants to find that in their food. read more

Chipotle Mexican Grill - Hair in the rice. - Mexican Near Me - Exton, Pennsylvania

Online orders only ? Seriously ?? Wasted 15-20 mins of our time to order .. there are so many people there waitin mg for food . Slowwwww service . Food was good though . Chips/ guac / burrito / rice bowls - all good . Hope they just change the ordering method . Lots of space inside to sit and eat . Parking facility is good too. read more

See all

I placed a mobile order at 5:30 and was told my order would be ready by 5:55-6:00. I entered chipotle at 6 and told them I received a text stating my order was ready. I gave them my name and they said it wasn't ready. I waited 10 minutes. Gave them my name again, still wasn't ready. 20 minutes go by. At this point, it's been almost an hour since I placed the order. People who were at the back of the line when I got there had came, placed their order and left with their food. I'm also visibly pregnant at 30 weeks, holding my 30lb son who's crying. The worker gets someone else's food, and asks my name again. When I tell him, he grabs a bag that had been sitting there the entire time I was there. I even asked him earlier what the bags behind him were, and he said oh they're nothing. After all that, they forgot the sides and drink for my son. This is the second experience I've had like this at Exton Chipotle. We will not be back. read more

I don't know why I keep going here, I feel like Sisyphus. They never give you the amount of food you pay for, for $12. This is what a bowl looks like with extra rice? Not just some rice, but extra rice!? I'd ask for my money back, but we know that won't amount to anything. Just block some extra time and go to the West Chester location. Awful. read more

Chipotle Mexican Grill - Mexican Near Me - Exton, Pennsylvania

Same as others mentioned about rudeness and standing around. I got yelled at by the guy at the grill. I go out to get food not to get yelled at read more

I can't believe I'm having to review a Chipotle, but my experience at this location has been so consistently bad that it seems necessary. Something has occurred in the management of this location during the last year that has completely ruined this location. 1) it's always a filthy mess. The food debris across the counter is a huge turn off and can't be sanitary. It looked like a hurricane hit when I was the last night. There was no effort made to wipe the counters 2) the food orders are never correct. Last night my quesadilla orders did not come with any of the sides. Because they won't let you order in person you don't see this until you get home. 3) one more than one occasion the guacamole has been spoiled (dark brown or black) and they serve it anyway 4) they are often out of key ingredients you order because they clearly just don't make more (fajita vegetables) and don't tell you but just make your online order without the ingredient Avoid this location read more

chipotle in exton pa. went from a 1 star to 5 in a matter of months in my opinion! the new manager, nick, is outstanding! it is immaculatel now, floors shine, food is great, it is well run and they have everything, including the green pepper onions, which a lot of chipotles run out of. in the past they seemed to just not care! now, it's like night and day! well done nick and staff! read more

Went here the other day for lunch. Haven't been to this location in a really long time but needed a quick lunch. They were out of beans and regular salsa. How is this possible?? They put another type of salsa on top and it was so spicy I could barely finish my meal. Tables were filthy. Asked a staff member to clean them off and he got a dirty rag and was flinging crumbs everywhere. I was terrified they were going to hit my newborn daughter in her car seat. Definitely not acceptable and I won't be coming back to this location. read more

Walked in saw the filth on the tables, floor and serving counter and walked out. Wasn't a hard decision. I don't eat in dirty restaurants at least not where I can physically see the dirt. This was 2:30 on a Thursday and no customers in store so what's the excuse? read more

I hope Chipotle Corp office reads this wish I could give negative stars Do not come here if you are Asian American. Went in today to try and but food. But was told they were running behind and come back in 20min. Then a another person ( not white) came in right after and was served. #stopAsianhate read more

Taking my daughter to get food at this location and we're still in line. Got here at 12:35 and it is now 1:06. There are two people behind the line with no sense of urgency. There is not enough staff. If you don't have enough staff for in-store and online orders, it's a problem. People are on their lunch breaks. Sorry, Chipotle, not very organized. read more

My experience at this Chipotle location has been the worst I have ever had at a fast-food restaurant. 1. The veggie bowl I ordered should have been to be with sofritas. Instead, it came with some type of meat. 2. I ordered the quesadilla and we are supposed to get three sides, but with mine, I only got 2 of them. I used to love this place before, but recently this place has changed. This is the second time consecutively that they have messed up my order. I wish I can give them negative stars. read more

Chipotle Mexican Grill - Refers to number 1 - Mexican Near Me - Exton, Pennsylvania

This place is always so filthy. It looks like the workers never wipe down their work areas with food scraps everywhere. The dinning area always has dirty tables and the beverage station is a mess. read more

Very disappointing experience. The store is filthy. There is food on every surface- every table, the floor, the counter, the workspace. The only protein available at 7 pm was chicken, and the worker just shrugged at me about it. We only went here because my son was begging for it- I should have followed my instincts and gone elsewhere. read more

Let me start by saying this: I downloaded yelp and created an account just so I could leave a review on this place. If you would like to know what the word incompetence means, I highly advise coming here. One of the employees was mocking the customers and acting like an absolute clown. I would compare the experience here similar to seeing your grandma naked while eating dog feces. Here are just a few problems: 1. The quality of service sucks. There are a couple good eggs which deserve credit, but "May the odds be ever in your favor" with that. Because you'll most likely end up with some nincompoop. 2. If you order online, they will mess you your order. And you can take that and your sorry butt (if for some reason you hate yourself and come here) to the stinkin bank. And even if you order in front of them, the employees generally pay so little attention that they will probably mess that up too. Oh, you think I just had one bad experience? I have given them 5 chances, and I have had to wait an hour on two separate occasions, and the other three times my order was wrong. Oh, if you are wondering what this pic is of, it's of what should have been there an hour ago now. But there is nothing. Nothing in there, and nothing in my tummy. I'll be driving an additional ten miles to the next one from now on. I'm out. read more

Chipotle Mexican Grill - Mexican Near Me - Exton, Pennsylvania

I hadn't been to this Chipotle in a while, and having read recent Yelp reviews, I decided to check it out. So, I stopped in for lunch. Service was fast & friendly, the food was excellent (carnitas tacos) and the restaurant was clean and organized. Works for me. read more

This is not a location that we usually go to, but we were early for an eye appointment. The customer service was horrible. I walked in with my daughter and saw no one. I walked up to order and 3 individuals walk to the front speaking loudly and using profane language. One person had on their gloves and was watching a video which seemed inappropriate, but perhaps it was work related. The display counter was pure dirty. No wipe downs had been done. That alone made me want to leave, but I promised my child some Chipotle today, and I do take into consideration that lunch hours may be busy, although we arrived at 2. As I was placing my order I mistakenly said guacamole (I'm used to ordering that for myself). I said no, once I realized and she asked did I want it all the side. I said yes so that I would still pay for it even though it wouldn't be used because this was for my child. The young woman who was assisting me went on to mutter, "but you didn't say that. She didn't say that. She said guac, so that's what I did." Shaking her head and making a scene. It made me very uncomfortable and I said that I did not want the food at all. I was never rude. This was an honest mistake, but this type of customer service should not be tolerated. It's clear the management in there has no control or doesn't care about representation. I've never been in a Chipotle and experienced this type of behavior. I don't think I've been to any establishment in Exton and experienced this. Not to mention. I usually use Chipotle for major client events because it's a crowd pleaser. This experience has made me not want to use them any longer. How unfortunate. read more

This is the worst Chiptole I have been to in the Philadelphia area. I can deal with expensive food. I can deal with bad service. I can deal with small portions. But this place manages to have all three. After having been here multiple times, I had to write a review, as after paying, the cashier (tall, blonde girl) threw my food onto the counter before walking into the back. Once I got home I realized the lid either came open after it was thrown or was not properly sealed, and it spilled all over the bag/out of the bowl. Clearly, there's a managerial and/or staffing issue here. Every Chiptole features the same menu, same food options, and same interior 'vibe'. Yet, this place consistently has miserable staff and the food is always lacking in quantity. Drive the extra few minutes to another location. read more

Firstly the garbage was overflowing! Disgusting!! No one wiping tables down. Secondly they ran out of rice and tomato salsa and chicken!! What?!?! The line and wait was ridiculously long. Need adult managers here to get this place in order. I have given it many chances and now I'm done. read more

I could go through all hell on earth three times and still not be prepared to enter this Chipotle. As soon as i entered a strong feeling that i never felt before compromised my body, could it be anger, disappointment? Regardless i worked every fiber of my being to walk towards the line, i look over a counter and stared satan straight in his eyes, he had taken a different form, a burrito maker, i saw in his eyes the deepest trenches of hell as he poured cheese that's probably made of children on a burrito made entirely of cow shit. I thought to myself it's over, I'm not ready for this. I left and never returned, honestly if i was the owner I'd just give set the place on fire and throw the ashes into hell, read more

Filling dressing containers 1/4 of the way and charging excessively for them is ridiculous. One should come with a meal regardless of which since they're all the same cost. Absurd. read more

I would avoid this location if at all possible. I went there for dinner this past weekend with my girlfriend (11/12/21) there was about 9-10 people in front of us, but it took almost 45 minutes to get our food. For whatever reason, there were only two employees working, and only one was making food. The 2nd employee was ringing people up and cleaning up the kitchen (which was odd because it was 8pm and they close at 10pm). After waiting over 30 minutes to order, we discovered they were out of a TON of ingredients (meats, guacamole, and a couple other items) I couldn't order what I wanted due to this but ordered anyway since we had waited so long already. After our food was waited a bit for the 2nd employee to come back to ring us up as she was in the back cleaning. When we went to go sit down we discovered that there were no napkins; no forks/spoons/knives, no hot sauce, and some of the fountain drink options were empty. Went back up to ask for some napkins and utensils, they took a while, then when we went to sit down every single table in the restaurant was filthy, I'm not joking when I say EVERY. SINGLE. ONE. It looked like they hadn't been cleaned in hours, every single trash can was overflowing. I felt really bad for the employees, they were very friendly and our food was very good, but I could see they were visibly very stressed. Can chock the whole situation up to very poor management; if you do not have enough employees to open your restaurant, do not open your restaurant, plain and simple. There is no point in staying open only to anger all of your employees and patrons, and trust me, everyone in the restaurant was angry, I heard them. I'll attach some photos as well. read more

Chipotle Mexican Grill - Mexican Near Me - Exton, Pennsylvania

I couldn't tell if it was chipotle or a nightclub.The music was blasting. I had a hard time enjoying my food because the workers were obnoxiously loud.The guy that served my food went extremely fast I could barely understand him.Keep in mind there was nobody else behind me in line.I will say the woman at the register was very kind but other than that, this was the worst chipotle I've been at. read more

If you want Chipotle, GO SOMEWHERE ELSE!!! Our family still loves Chipotle, just not this one in Exton. Last night was the last straw. None of the bowls were made correctly. For example, I ordered a burrito bowl with steak, white rice, vegetables, salsa, extra corn, cheese, sour cream, and guacamole on the side. The bowl I received had chunks not cubes of steak, salsa, lettuce (not ordered) and black beans (not ordered). It did not have vegetables, cheese, sour cream, or any corn. Guacamole was placed on top, not on the side as requested. A few years ago, my family loved this Chipotle. Now, it's absolutely awful. Several times our online orders were not ready even after allowing two hours to complete. They told us to get in line. We have ordered the same three bowls every other week. On the times the order is actually ready, it's only correct about about 50% of the time. Last night, it wasn't even close. read more

Ordered carry-out tonight- quesadilla had hardly any cheese, barely cooked, side of guacamole was a big piece of unmasked avocado with a bit of onion and such. We love Chipotle but this location has repeatedly been a disappointment! read more