Ordered carry-out tonight- quesadilla had hardly any cheese, barely cooked, side of guacamole was a big piece of unmasked avocado with a bit of onion and such. We love Chipotle but this location has repeatedly been a disappointment! read more

Every single time I have tried to get food from this chipotle in the past year, I have had to give up after learning they don't have half of the ingredients. No matter what time of day I go, they're out and have no way to get more. What is management DOING? read more

Stopped here and the food was incredibly salty and basically un edible, not just that when my family and I tried to get a refund. The staff was incredibly rude and disrespectful! Find a different chipotle. read more

I went with my husband and son to chipotle for lunch. When we ordered the food, the serving girl told me that the veggie ran out and we need to wait. Once I said ok, the male 'manager' started dumping the veggies to the griddle and started cooking. In the mean time a long line passed by. My son already finished his salad bowl and they finally finished the cooking, however the veggies that were cooked were already used in for online orders per the manager, so he started cooking the veggies again while in the meanwhile our food that was left in the open in the line for a long time and was getting cold. I requested the manager to give us fresh food as we will have to wait even longer for the veggies. The manager 'named Justin' without any explanation grabbed our food and dumped it in the trash and told us he is done serving us. I told him I would like to talk to the manager and said this is not how to do business. He told me that he was the manager and he has no supervisor. He didn't even know that we had already paid for the food that he threw away. He told us that we have 30 seconds to either get a refund or he will call the police if we don't leave. We went there many times and we are great customers. I can't believe he treat the shop like his own and how to run the business. I will call the corporate and complain to BBB until I get an answer from them. This guy definitely doesn't fit the position there. There are at least 30 customers who saw what he did and how poorly he treated Chipotle's customers. read more

Im just done with this location which is unfortunate because its closest to my home. Today is the last straw...ordered chicken/rice bowl for my son. Its the only thing i ordered...ordered online. Says will be ready 330...i get there 330...it comes out 335. No prob. Get to car...no fork. Go in get fork...hand bowl to my young son...he refuses to eat. I come to realize its cold....im not saying not hot or room temp...chicken was actually cold...like it just came out of fridge. I bring it in and try to get explanation...attitude and lack of explanation. Dumped in garbage can and walked out. I mean its cold....and you just made? Chronic issues of late online orders, cleanliness concerns and staff not wearing masks properly all concerns over last couple of visits. read more

Asked for a bowl and quesadilla got two bowls 40min later. This isn't the first tome they have taken forever & gotten the order wrong. This looks bad for the company name. And I honestly do not go as much due to the bad service. read more

Today ordered Chipotle veggie burrito bowl in this location , my third time ordering from this place. It was not a tasting bowl at all for today, everything felt cold and rice was way undercooked. Burrito bowl has been my go to option when I am traveling and this time it was not appetizing and under cooked! Chipotle can do better than this !! read more

I feel like corporate needs to shut this location down, get it fixed and then reopen. It's disheveled. Today was online ordering only, I'm unsure why. I had done it online anyway but there were a bunch of very unhappy people showing up and walking out angry. The last 3 times I've gone they have been out of something (sour cream!) and today was dressing for my salad. And it's annoying because you have your heart set on what you ordered online and when something is missing it just throws it off. They need to send the staff/management to the Chipotle in Wayne, it is perfect. I usually walk in, order and am out in under 3-4 mins when there is no line and they've never been out of items. Today was my last visit to the Exton store, just tired of the disappointment. read more

Was here on 4/20/2023 with my daughter and my 8 week old Granddaughter.I`ll start with the cleanliness of this establishment.Every table needed cleaning, which before we sat down we had to flag down an employee at the cash register to clean our table.Now the food.What weren't they out of? Went to Honeygrow previous week, will likely not go back to Chipotle any time soon.It`s a shame our family used to love this place. read more

Black beans and brown rice...$9.36!!! They call this a veggie bowl!?!? Im sorry, thats the end of my patronizing this ripoff restaurant. Im trying to post a picture but yelp doesn't seem to offer the opportunity. I have the receipt and photo of the bowl...fyi read more

This is easily the worst chipotle I have ever been to. Waited 30 extra minutes for a mobile order and only got the order after yelling at the employees to figure it out. Got home, and the burrito was pilled pork instead of steak. I'm not kidding when i say this location messes up my order every single time. Do not go here. It's not worth your wasted time or energy. Literally awful dont give them your money they dont give a shit about your order. I mean they gave me pork?! Thank god its not against my religion or i'd be even more pissed. Avoid this place its so bad. read more

Chipotle Mexican Grill - Gross pulled pork. Not steak. - Mexican Near Me - Exton, Pennsylvania

If there is a gate to hell on this earth, it is this Chipotle location. Do not walk away, RUN!!! I have never had a positive experience here... At worst, the white female manager (?) shouted at me because they didn't have my online order ready over an hour after I placed the order. There is only one employee here who is polite and seems to care. I went back because the online support offered me a free meal replacement for my bad experience... It didn't change. Should be SHUT DOWN by corporate or wiped off the map. read more

This is the worst Chipotle location I have ever been to. The location is understaffed, and the employees they do have are all miserable looking and to add they didn't have many of the options available. read more

I went again today against my better judgement. You know a place Is bad when you have to play the "which part of my order is out of stock" every time you visit the location. I've lived all over the country, and this is easily the worst chipotle I've ever been to. I've seen the business owner comment in here, to which I say dude, you've gotta look in the mirror and figure out what's going on, I don't think you can even call this a chipotle it's so poorly run. Like how on earth does a CHIPOTLE not have quac made? If it was a one off situation I'd understand, but it's a fairly frequent issue at your restaurant. I worked in high volume restaurants when I was younger, every time I walk in it's nowhere near busy enough to justify how in the weeds your employees are. I'm not sure if this is just laziness, or not having the tools they need. But there is a major issue that needs addressing. Maybe sell the restaurant to someone better equipped? Anyway, I'm gonna go "enjoy" this nice warm soda I just got because y'all were out of ice (again) and keep my fingers crossed they at least put the right protein in my bowl. read more

I did uber eats. Took a long time for a place 3 miles away but primarily the food was absolutely horrible. High fees.

Terrible timing. Always behind. Employees do a bad job at handling it. Worse than your average chipotle. read more

Chipotle Mexican Grill - Everyone waiting - Mexican Near Me - Exton, Pennsylvania

This Chipotle struggles! On multiple occasions, they would run out of ingredients at prime eating times. For example, I've come to that store during lunch time, right at noon, and they told me they did not have peppers and onions. I was a vegetarian at the time, so choices are already limited so I ended up leaving the store, given this was second time they didn't have ingredients and claimed that none were prepped. I usually grab food for my family when I eat out, and below is a picture of a Keto "bowl". There is barely any food in there. And for my family member that is Keto, that's a snack not a near $10 meal. There needs to be consistency and the amount of food needs to match the price. I've written to corporate about this location, but I think they get away with this kind of behavior because that's all we have! This location is already 25 minutes away from me, and the next one is probably 40minutes. But a quick fix is no longer eating Chipotle ‍ read more

Chipotle Mexican Grill - sad Keto bowl - Mexican Near Me - Exton, Pennsylvania

Steak burrito yummy absolutely not steak! :) yep second time at this location and still a horrible experience can say I will never be back at chipotle I really don't get the hype. read more

Chipotle Mexican Grill - Steak burrito yummy - Mexican Near Me - Exton, Pennsylvania

When you order online they always mess up your order . When you order it in store they're always rude but they can semi get your order right . There's stems of cilantro in the guac and the rice is plain and chunky . Restaurant is lacking cleanliness , the grill they cook the meat on is BLACK the table they fill the bowls up on is littered with old food , tables are nasty , employees don't care and have no customer service I've contacted chipotle multiple times about this restaurant that needs new management and all the employees fired read more

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Exton Chiptole, The Worse one yet. Miserable staff and food is nasty. Never again. They act like they are giving us the food for free. This location needs to close, for good. read more

We ordered take out and the bowl had two items meat and rice. The rest of the items were not in the bowl, the ticket did have items listed. The chips sauce and drink also did not come. I know they only opened Dec 22, but this seems to be a thing for this new location. Wish I read reviews prior to ordering from there. read more

If I could give 0 stars I would. DO NOT COME HERE. Do not order online!!!!!!! I've been waiting for one hour for my order 20 people waiting for food . read more

SEVERELY understaffed location, always out of items, and the staff looks like they absolutely hate their jobs. I actually feel really bad for the short staff read more

0 star or even negative rating... such lazy employees and worst place... employees don't want to work nor they want to respond. This place should be shut down. Can't believe such place is still open is this beautiful neighborhood of exton ! When asked to get beans and veggies.. they said we don't like to cut veggies at it takes time so won't waste any time doing so. They didn't want to bring beans outside as they had to walk few steps into the kitchen ! Worst worst worst place ever ! read more

Horrible gave them multiple chances. always out of everything. scrapes the bottom of the container for everything; seriously how does corporate allow this. read more

Dirty. Out of items on the line regularly. Disinterested staff. No ice. Long lines. Can't think of anything positive to say.

I ordered for pickup ETA 6:10pm and my food wasn't ready until 6:27pm. After getting home I realized both of the kids meals were missing the carne asada (which is an extra cost) and one of them was missing the queso blanco. To make matters worse, I ordered a bowl with extra carne asada and it came with less meat than the other (normal serving) bowl that I ordered. The cherry on top was that the rice in every meal was cold and hard. Needless to say in the future I will be trying another chipotle in the area. read more

It was a great place to eat before. It sucks so badly now There is no taste in the food and it's very stale. You guys needs to up your quality and service. I will never go back to this location again read more

Chipotle Mexican Grill - Lumps of rice - Mexican Near Me - Exton, Pennsylvania

I had to give a star so I gave one but they really deserve none. This location in Exton is the worse. Something goes wrong with an order every single time regardless of time of day, day of the week or type of order. Don't bother speaking to anyone about it because you get a shrug of the shoulders and some excuse. I don't know how this location stays open. Avoid at all costs. read more

The management of this place is one to no other place i ever been to complete utter garbage. Food is always late and never what you order. The place is never organized and people there always look confused or to busy to service you read more

This is the absolute WORST chipotle I have ever been too. EVER!!! I would give 0 stars if I could. Seriously! My brother and I came to grab food after being at the car dealership all night. We stopped in around 8:25pm and there were no customers in line. I walked up to the counter and asked the girl could I try the sofritas while my brother ordered the burrito. She gave me a sample and it was decent. A little spicy. I told her I wanted a burrito and then I asked her about the peppers and onions and she said they didn't have any. Umm excuse me? That's what I usually order because I don't eat meat. I decided to go with the sofritas because that was my only choice besides just rice and beans. One girl was wiping the counter and kept wiping near the food. Like girl wipe the counter once the food is moved down. Don't wipe near peoples food. My brother asked for lettuce on his burrito and the cashier went to go grab a container and dropped it on the trash and had the nerve to pick it out and was about to bring it to use. We looked at her and then the other girl told her to grab a new one. The girl making our food couldn't not wrap the burritos. She kept ripping the tortilla. She didn't even rewrap my brother she just folded it in the foil. She ripped mine and I gave her a look so she went to wrap it again. A line started to form and it was like 5 people in line by this point and everyone else was standing around. The manager kept walking back and forth not helping and the other girl kept wiping the counter. Omg they need to get it together or close. A bunch of young people who don't know what they are doing. The manager looked young too, they are all laughing and standing instead of working and obviously need some actual management and organization. Never again. I should have just gone to Burger King. read more

I live in Exton and going to this chipotle is NEVER a good experience. The customer service is awful. The food is sub par. The store itself is disgusting. The floors and tables seem like they are never clean. Save yourself lots of time (because they always take FOREVER) and money and don't go there. read more

i've ordered them several times, giving them a chance to do better, and each time it's terrible. The portions are cut nap this time my meat was totally black burnt and then again forgot my extra vegetables. read more

Waited in line for 20 minutes at the counter until an employee kicked everybody in line out of the store saying they are an hour behind on their online orders and there was no sense in anybody waiting in line anymore. I counted 27 people standing around waiting for their online orders and the counter line wrapped around to the bathroom. This is the first time I've been kicked out of a restaurant in person because their online orders were behind. It may not have been as bad if she weren't as rude about it. This isn't the first bad customer service I've had here so I will just take my business to other chipotles in the area. read more

Pro tip- if you want a chance at eating warm food, show up and order. Door dash here is 50/50 that you even get food within 90mins. And that's from ordering through the chipotle app. I do not understand why this location gets so backed up....most of our drivers leave because they are wasting their time. We don't even get our food sometimes. For chipotle, just seems strange. Guess it's just the location. read more

We ordered food for 11:30 pickup, arrived at 11:30 to an empty store with all of the employees apparently in the back. Waiting until 11:40 and there was still nobody making our food, and no sign of anyone coming to do so. With two fussy toddlers in the car (after a 2 hour drive) we had to bail. This place is awful. They should not be accepting online orders if they have no intention of actually putting those orders together. This is not the first bad experience we've had with this particular location. Will not return! read more

Chipotle Mexican Grill - No employees to be found! - Mexican Near Me - Exton, Pennsylvania

Went in to order a burrito and the store only allows "web based orders". There was 6 of standing around trying to make our cellphones order food. I can't stress how much of a turnoff this was. Due to cellphone ordering or staff not reading slip right I didn't get my preferred sauce on my burrito. Just let me order a burrito from a person or I won't come back - which is a shame - because the food is fine. If you need web based ordering, run that through a separate kitchen/setup/whatever. This isn't a testa concept anymore. Boooo read more

I'm waiting with 5 other people for a mobile AP order and the orders are coming out very slowly. Meanwhile there is no one in line at the counter. When I suggest to the counter crew that they could fill some of the waiting orders I was told that could not be done. This business model is broken. read more

I wish I could give it a 0. Place is always filthy and always out of ingredients. If you order online and request fajitas and guac, you'll be charged and won't receive it. There's been plenty of times where we've shown up and there's been a handwritten sign on the door stating "online orders only". The place is an absolute shit show. Embarrassing for the Chipotle brand, should close the doors permanently. read more

This chipotle is a disaster. Today they had a handwritten sigh on the door announcing that they are only doing "online orders". They refused to talk to customers and turned people away. It makes no sense, especially for a chain restaurant where customers expect a consistent experience. This franchise location needs help! It's poorly managed and clearly suffering from staffing shortages. I love chipotle but the last few times I have visited this location they have either been out of ingredients or unable to keep up with orders or had untrained staff. They are falling apart. God Bess their staff for working a difficult job in a poorly run store. I hope they can get some help and make improvements. read more