One star is too many. Consistently poor service. Items are incorrect or missing. I have been to this location several times using the drive-up window. Almost every time people just walk by the window and I have to beep to get their attention. Most time the workers are just chatting with each other or on their phones. The orders have consistently been wrong, ranging from forgetting a side of salsa to completely wrong meals (no protein, wrong protein, burrito instead of tacos, etc.) Reaching out to customer service gets you a 'reward' but not a refund so you can at least get the next incorrect item for free. read more

Chipotle Mexican Grill - The 'steak' quesadilla with rice, fresh tomato salsa and sour cream I ordered. - Mexican Near Me - Evergreen Park, Illinois

Gave them another try today and decided on the build your own meal which serves 4-6. We received a pretty large container of chicken, rice and beans it served about 6-8. The meal comes with 3 sides of your choice, and cheese,lettuce plus 2 large bag of chips and 8 tortilla shells. My order was ready when ainarrived at the chipotlane, the employee at the windows was very nice. Overall great food and service today. read more

This chipotle location is very clean and the customer service was great . The bowl was super good .

I wish this could be about the food, but it's not. I went in there the evening of 6/12 with my two kids to grab dinner. Upon walking up to the counter to order, the three workers there all kind of scattered and walked away, going behind various areas hidden from sight. Approximately a minute later, one worker did came back out, but just wandered aimless for a few seconds before tending to cooking food. A second worker came out shortly thereafter, walked towards the register, then turned back around and walked away. After approximately 4 minutes of zero acknowledgment, we gave up and left. read more

The slowest service ever when you place an order online ahead of time and you expect to be able to arrive at this food location and have your order ready and paid for so all you have to do is pick it up...yeah that does not happen at this place at all. This location, their service sucks and really need to have an area manager come shadow them for a week to put some fire under they're as***. read more

Wish I could give 0 stars but there was an associate who did her best to appease the line of customers! So because of her customers service they can get one star! This location is USUALLY awesome.....tonight they did not have any food prepped; and according to the associate at the register, they will always run out of food because the first shift preps food for the day and doesn't prep enough. To run out of chicken, steak, beans, cooked veggies, chips, and rice by 7pm is crazy. Either adjust your operations or lock your doors at 6pm! Awful experience!!! read more

Wish I could give 0 stars but there was an associate who did her best to appease the line of customers! So they can get one star! This location is USUALLY awesome...tonight they did not have any food prepped; and according to the associate, they will always run out of food because the first shift doesn't prep enough. To run out of chicken, steak, beans, chips, and rice by 7pm is crazy. Either adjust operations or lock your doors at 6p! read more

My food was on point today!!! Thank you!!!! Fresh and good portion size. I ordered online and picked up in store.

1 star is generous. This was the worst chipotle experience I've ever had. Quality was poor, an overwhelming amount of hot sauce & I don't think the gentleman making my burrito has ever had one nor wrapped one before because this looked like a soccer ball and fell apart after two bites. Go somewhere else. read more

Chipotle Mexican Grill - Soccer ball or burrito you tell me - Mexican Near Me - Evergreen Park, Illinois

Great service No complaints would go back Again soon. Food was great nice portions sizes

The new Evergreen Park location is much better than the Beverly one which is always a mess and gets your order wrong often. This one is clean and well organized. Workers were friendly and things went smoothly. It's a convenient location too. Will definitely be back again. read more

Chipotle Mexican Grill - customers in the restaurant - Mexican Near Me - Evergreen Park, Illinois

Worst chipotle I've been too!! -Food was not fresh -server ran out of cheese, lettuce, guacamole and other things and he had nobody else help him refill containers for him so of course he used whatever was left in them and serve small portions to 3 burrito bowls. -supervisor instantly when we walked in seemed bothered. -they don't even speak to you just stare to start your order. -No pops -No Co2 Shut this place down!! read more

This location is beyond hopeless. They're consistently out of basic ingredients, and corporate has ignored every complaint I've filed. I walked in today only to be greeted with, "We don't have half our menu items right now." The workers here clearly don't care - they're not special or unique compared to staff at other Chipotle locations that actually prioritize feeding their communities. If they can't handle operating hours, they should close by 8 or 9 PM instead of half-heartedly staying open. read more

very rude, it seems like they hate their job here which like legit isn't my fault as a customer. I get frustrated at work too, but it's not necessary to be rude to the customer read more

This Chipotle needs to be closed! I recently saw this new Chipotle near my block and I wanted to try. I got my usual order and ordered my burrito bowl. First of all, they didn't even add my guacamole or corn when I ordered online. Second, when I decided to order in the place, the portion sizes are so small! I decided to give this place one last try, and I was disgusted. I ordered online again and they got everything right. But when I took some bites, I SAW A BUG IN MY FOOD! I didn't take a picture, but it looked like the picture below. I felt sick and wanted to throw up when I saw the bug. NEVER COME HERE! read more

Chipotle Mexican Grill - A picture that looked like what happened to me. - Mexican Near Me - Evergreen Park, Illinois

This is the worst chipotle I've ever walked into. As I'm writing this, I'm eating my bowl that is lettuce, chicken, and rice. They were out of everything else at 5:30 pm on a Tuesday. Unbelievable. Workers are so crabby. read more

Service is so bad, especially for the drive through. What's more, they gave us the wrong order TWICE. They also somehow manages to make a quesadilla with no cheese? We found that very odd. The food is your classic Chipotle, but good luck getting your bowl filled. read more

This location is out of several items on a regular basis , hard taco shells , black beans and guacamole just to name a few . It's not worth stopping by because they will not have what you want . Going to chicago ridge from now on. read more

This is the WORST chipotle we have ever experienced! Terrible portions, out of stock food, untrained staff! They deserve NO STARS

Explain to me why this is a new location and they NEVER have food. the cook even said put his mouth he was doing me a favor by cooking veggies. the counters were nasty, and I even saw somebody had they feet on the counter. this is ther worse! and I had to call corporate read more

It's too many people looking for a job to have wait times in excess of 30 plus minutes after your order is scheduled to be ready. The food is already cooked. Not only did we end up having to go inside, since no one would address the drive through window, we still had to wait. We come home and find our order incomplete and inaccurate as they prepared the order in the back of the store and not in front. However the level of incompetency is astounding but I guess it matches the rude staff. Do not spend your money at this location it is not worth the headache. read more

No silverware(had to go Nextdoor to get. Fork), No ice, Only one worker working here with a long line, Slow service. People walking out of line to leave because it is too long of a wait. Most of the drinks have no syrup. Only accept card. read more

Chipotle Mexican Grill - No silverware - Mexican Near Me - Evergreen Park, Illinois

No Stars!! Unbelievable!! How does a New location have No Food and/if there is Any Food it's OLD!!!! Customer service would be okay but they're afraid to speak! There's nothing worst than walking through an establishment with Sticky Floors!! Every Step sticky or crumbly!! Please start over Evergreen Park Chipotle!!! read more

Unfortunately, this is the closest Chipotle to me but I will continue to make the drive to Oak Lawn or Beverly. When we walked up to the establishment there was a gentleman who was sitting outside on the curb scrolling on his phone. We walked in, and were not greeted at all. Everything was either low or completely empty. The same gentleman who was sitting outside on the curb miraculously appeared behind the counter to flirt with a woman in front of me. He must be of some higher ranking because he gave her free food and said "you don't have to charge her for this" to the girl behind the counter. After sitting down and attempting to enjoy my bowl, I noticed that there were periods of absolutely NO ONE behind the counter. There were spills all around their very sticky floors, tables were not clean, and the pitchers of tea & lemonade were empty. What caught me most by surprise was that the gentleman who was sitting outside came back inside yet again with the COOK who still had his apron on. I immediately lost my appetite. We wrapped up our things while hearing them tell every customer who walked in "We're out of chipotle chicken, fajitas, and pinto beans!". All the while, if they hadn't been away from the floor, things could've been made for customers to order. This location should be either shut down or ran by new management because that was a complete joke. While on our way out, the SAME GUY was sitting outside on the curb AGAIN with his shoes kicked off and scrolling on his phone. All while the patio area next to him had seats tipped over, the tables were sticky, and there were cups and forks all over. It was so exciting to see Evergreen Park add a Chipotle to 95th street, but next time we'll take a pass. read more

Every time I come here, they are out of food. Every single time. The time before they were out of lettuce and cheese. Last time they had meat remnants. This time the same thing, just enough meat that should've finished if the previous patron. I won't be coming here anymore. This location has been open long enough to have their act together. The location down the street in Chicago rarely is out of food. read more

Have never been treated so rudely at a restaurant before and when I asked the girl if there was something wrong she wouldn't even look at me. I said, "Do you have a problem with me?" and she again wouldn't look at me. She just kept saying , "Bye." What a weirdo. I literally did NOTHING to provoke this. I ordered my food and paid, with no other exchange whatsoever. Little weirdo with a heart sticker on her face. Ugh. That's it for me. read more

I was completely baffled with my experience, I was attempting to get a burrito but instead I was rationed to the amount of steak I wanted and when I asked for some extra, it was still a small amount of steak. Not only was I unhappy about that but then my price jumped to a whopping $18. At this point you would think this franchise has turned into at Michelin Star and one of Gordon Ramsey's favorite places, but no, it's just a locally overpriced and rationing franchise. read more

Worst ever. I have given this location 3 chances. All 3 times the order they were trying to give me was wrong and then when I say something, they our out of everything. Essentially I was told to "just take what they gave me". I never leave reviews and I am far from snobby but I am contacting corporate on this last go. Close this place, the reviews are 100% terrible and any reviews that suggest otherwise I robots.​ read more

I was severed smaller portions than normal. I bought it to the sever's attention. when I got home I looked at my receipt I had all these extra charges. The staff was not courteous at all. This was a newly built store therefore, I wanted to give them a chance. I will never go back to that store. read more

Chipotle Mexican Grill - This was a burrito bowl with shredded steak. Where is the meat? - Mexican Near Me - Evergreen Park, Illinois

See all

TERRIBLE portions. Double steak with a coke 22$!!! Outrageous. The picture of chips was a full bag. Unacceptable for this price. Not to mention the DIRTY inside as well as the terrible music that was playing way too loud. read more

Chipotle Mexican Grill - NO CHIPS IN THE BAG - Mexican Near Me - Evergreen Park, Illinois

The food was horrible. The black beans were so undercooked. It was still hard!! Each bite felt like I was chewing a pebble. I just gave up and picked out the beans! It was so annoying! And the beef barbacoa was so salty!! Who ever cooked the food should be ashamed of serving it to their customers!!! read more

Chipotle Mexican Grill - Undercooked black beans - Mexican Near Me - Evergreen Park, Illinois

Second time there was a disappointment so as the first one. Their serving portion is poor. I ask for a carnitas bowl they gave me what it look a table spoon worth of carnitas I ask for extra for additional charger got the same thing. Ask for chips and only 12 chips were in a bag. Food was bland and chip stale like if they served from the night before. I even took video. Don't go they're I was really thrill when being placed in EP. I'll be going pappys next door to them read more

No rice, scrapping the bottom of the bowl, no cheese, portion was a half a spoon of steak, full spoon is considered full portion. AC is out.... Should have gone to the one off western.. Now I understand the boycott.... No more! read more

I know It's a new location but the help we're fighting amongst each other, guac had chunks of pepper and cilantro in it, some of the things they were scraping the bottom of the bowls, nobody filling anything, chips way too salty couldn't eat them. Being new management should be visible to watch their new employees. Carry out station had no napkins. read more

If I could give this place zero stars, I would. This the most disappointing location. Do not come here if you want to feel satisfied or get your money's worth. You will leave frustrated every time. read more

This place is so brutal. Extra rice is extra money? No it's not. Your out of cheese?? Cmon. Ts ruined my day I'm never going back. Workers got attitude as well. read more

Almost $17 for a bowl and i have maybe 15 pieces of steak on the bowl I asked for extra corn salsa and received 3/4 of a spoon full. Out of everything they loaded on the queso. I was truly excited to have a @chipotle so close to home, guess I will be eating else where next time. read more

Worst chipotle service ever. There suppose to open at 10:45am and they saw me standing in front of there door at 11am watching me trying to open the door. They did nothing. Such a prime chipotle location with terrible staff. This doesn't even include the terrible service you receive inside. Food is always missing, they never help the front line crew member. There could be a line of 20 people and they all stand and watch one person try to serve them all. read more

We had an athletic event and our team almost always dines at Chipotle after away matches. This location closes at 10pm. and we arrived at 8:30 to find the door to the dining room be locked and for those able to get it, the entire dining room to be cleaned up. No drinks available, no utensils, and the workers said they did not have enough food to feed our team and hour and a half before closing. read more

Every time I've been here, they have been out of something. Tonight they were out of steak, cheese, fajitas veggies and a few others. While standing in line, I looked at the tables and EVERY single one was dirty. I'll never go here again read more