I really wanted to have a better experience here, but after multiple attempts, it's been consistently disappointing. I've ordered to-go several times, both through Chipotle's website and via Uber Eats, and I always order my bowl with no beans. Unfortunately, at least three separate times, my order arrived with beans anyway. When you're ordering online, accuracy is everything and repeatedly missing a very clear request is frustrating. On top of that, the food has typically arrived cold, which just adds to the disappointment. Chipotle is usually a reliable, fast option, but these repeated issues have made it hard to justify ordering again. I understand mistakes happen occasionally, but when the same problem shows up multiple times, it feels more like a breakdown in consistency than a one-off error. Unfortunately, I can't write a good review based on my experiences so far. read more

Chipotle Mexican Grill - Bowl with beans (when asked for no beans) - Mexican Near Me - Durham, North Carolina

Service is wonderful at this location. I drive a little more further for this location. Food is fresh, lines go by fast. The flavor and price is wonderful. This location each individual employee will ensure that your order is correct. I always order while there so I cannot speak on the behalf of mobile orders. I recommend this location of Chipotle read more

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Due to previous experiences, I usually prefer Moe's to Chipotle, but I was meeting someone for lunch and this was what they selected. It was pretty busy for a Wednesday at lunchtime, but the staff were efficient with our orders of a burrito, a bowl and two drinks. Like most fast casual places, food was okay but not outstanding. Portions are decent and you shouldn't leave hungry. I probably wont' be back soon but would consider it for an option sometime in the future. read more

I go to this Chipotle fairly regularly since this is the closest option to me. If I had a different choice then I would take it. The employees are frequently blank faced and don't care and I can get that so nothing new there. But today when I went and got 2 chicken bowls (no add ons) I was wondering why the price was slightly higher. I just chalked it up to the prices being raised (as usual with inflation) but when I got home and checked my receipt they had charged me for queso THAT I NEVER EVEN ORDERED OR GOT! How hard is it to talk to customers and ensure you're charging them for the right things? I think I may start traveling further out to see if there's another location that could be any better or just go to Moe's but I really do prefer Chipotle when they're able to give me the bare minimum. Ridiculous read more

This is a very average chipotle. One of the main perks is that they get your order, accurate, and the portions are pretty good. Some of the issues are that they don't have the freshest ingredients, and the place is a little messy. Compared to other Chipotle locations, this is just a three star experience. read more

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The last 3 times I ate here in the past few weeks, it was not good. There wasn't rice done and ready multiple times, the servers behind the counter young girls were so rude to me on multiple occasions. The first time I asked for kids quesadillas and the server did not know it came with fruit and a drink. And put the food in a bowl when the manager made him put it in a kids container! He rolled his eyes and huffed. Seems like the rude children need to get their act together and be more prepared with food and be kinder to the customers- food was good and if those other things improve I think they are good to go. read more

Always consistent and fresh! The staff move fast even when it's busy, and they're super nice about custom orders. My bowl was packed perfectly and made well. Definitely one of my favorite quick dinner spots. read more

What's the problem with this location? The restaurant and surrounding area (patio, parking lot) were filthy!! Patrons have to step over refuge that could easily be collected in an appropriate refuge container. Team members project an air of superiority. Although a server behind the order station greets me well before I reach the counter, the other staff seem inconvenienced by placing an order. The quality of the food fails miserably -- it's mildly warm, dry, and flavorless. Also, the serving size has diminished to a point where a mound of food falls below the rim of the paper bowl. Ask for a few more beans, and the waitstaff will spoon a teaspoon of them. Same behavior when you request a bit more rice or cheese or salsa. As another reviewer summarized so well: This place sucks! Managers: You must do better. read more

Portions are under served. Communication is not understood in Spanish or English. I asked for 2 tacos Kids order. Not sure in menu translation that I have 2 Kids Meals or I'd have 2 kids size tacos. Repeating my answer or having to listen to the same question is still going to make me pay the same price. Food is getting wasted t the expense of rude servers who ask "What do you want?" The simple American, "How are you, what Can I do for you" provides a connection in any restaurant setting. Serving people quality food is the staple behind Chipotle. Don't have people behind the counter who don't have the character of being a qualified server. read more

The chicken was old. I thought it was beef. I took it back and the staff told me it was chicken. No offer to remake. read more

Chipotle Mexican Grill - Old dry chicken - Mexican Near Me - Durham, North Carolina

asked for 3 tacos and got one. and a mess. It was slopp. Definitely not what we asked for.

If I could give this place zero stars I would. I never had a bad experience until today . I could see the bottom of my bowl. They really skimped me on the food. The cashier didn't give me my change back . It was only .65 but still, was not interested in tipping at all. I will stick with the Durham (near the mall) chipotle ! read more

I've been here many times before and for the most part, my experience has been excellent. Today was so awful, I might not be coming back. The first thing I notice are the chip bags are half-full (both are supposed to be large). Those turned out to be stale. Next item - the queso, 2 bowls, laying on their side. I've learned to be careful to check for this, as this isn't the first time the queso has been packed this way (and the first time I encountered this, the lid came off and queso dumped all over the other items I ordered in the bag - seriously, who is packing it this way and why?), so I carefully pulled each bowl out making sure everything remained intact. What I discovered in the bowls was so unappetizing i might as well have thrown all my money in a donation jar. Picture below. The tacos were soggy and so cold they tasted like they were drenched in ice water. The sour cream looked congealed. The burrito bowl delivered two heaping chunks of gristle. And this wasn't ordered for delivery - we picked it up right after making the online order. So I just have no idea how any of this happened. read more

Chipotle Mexican Grill - Believe it or not, this is supposed to be queso (with chips). - Mexican Near Me - Durham, North Carolina

If I could give zero stars, I would. Twice this week, I have come in and the full menu was unavailable. And both times, rather than apologizing, it was a burden to ask why and if there would be more. The store was still going to be open long enough that it should not be out. First, no white rice. No unsweetened iced tea as the machines were already taken apart for the night. Tonight, no honey chipotle chicken. The two women I spoke to were beyond rude. I asked if there was someone I could complain to and the girl preparing my food twice ignored my question. I then asked the girl at the register and she shrugged and walked away, purposely preventing me from me getting my receipt. I had to ask for it and it was tossed at me. If there were performance reviews, they would be fired. It's a dirty and unkempt store. It's embarrassing that they represent the brand. I would try to get assistance from the app but "Pepper" claims to be too busy. read more

They accidentally forgot to give me my chips. Partially my fault because I didn't realize. Went back to the store and they didn't question it and gave me my chips. Felt amazing and made me feel valued. read more

Definitely a busy spot on weekdays for lunch! Come early if you can but I have a feeling the line will still be long. Service was fast and efficient, but I felt like we were all being hustled down the line so quickly that my bowl was already all the way at the end of the counter by the lettuce, when I was asking for some fajita vegetables at the very beginning. So come VERY prepared with your order, or you won't get half of what you wanted. Portions are a decent size, especially compared to the other Chipotle at Park West. read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

Chipotle is my favorite (casual fast) food chain. I eat at Chipotle at least 3 times a week and usually get their chicken burrito bowl, with white rice, black beans , chicken (tip - did you know you can ask for double or triple meat?), pico de gallo, mild salsa, lettuce, cheese, sour cream, and guacamole. You can't go wrong with this order and I recommend grabbing an ice cold Mexican Coca-Cola P.S. - One thing I like about them is that they don't offer franchises, which means that Chipotle can control everything in all their stores and not have to worry about an independent franchise owner soo ignore something bad to hurt their reputation. read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

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Wow what unfriendly customer service. Not a single employee in the ordering line was friendly. All seemed super annoyed with their jobs. I've never felt so unwelcome at a chipotle. Never!!! Yes, they're quick and efficient but the rude attitude and grumpy faces are a total turn off. I won't be returning. Apparently my business isn't enough to merit a thank you or even the slightest grin. Pass. read more

Disappointing experience. It's an unremarkable Tuesday in November at 8:30pm. Store is messy. No greeting. Transactional dialogue. Sloppy prep area. Out of utensils and napkins. Tasteless black beans. Grainy queso blanco. Sad I chose Chipotle for dinner tonight. read more

Chipotle- received delivery on Tuesday- next day moldy - wow - that was a waste of money and their ads are lies

This place is a severe hit and miss and consistency is not the motto here. Food is never hot and does not tast like it just came off the grill, more like it sat in the warming basket since the day before. This establishment may just be serving sub par food to inspire oneself to cook for themselves. Honestly I understand it's chipotle and no one should expect fine dining from a fast food joint. But 20 burrito bowl with a double this and a lot of that should not feel like your eating last nights left overs. Also there a numerous horror stories I have here. From ordering online a burrito bowl with double steak and chicken and getting nothing but lettuce and cheese with sour cream. When I walked in and asked how in the f$@? Could someone mess up this badly, nothing was offered except them making my order. No explanation nothing. Please explain how you build an order and see double steak and double chicken , and then go naaaaaah they are going vegetarian today, they will thank me later lmfao. It's honestly a joke going here. But enjoy your food and hope if you do go here you have a better experience read more

The employee are amazing they don't add too much tomato juice where it spills. Love it!!! read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

I was very disappointed in my order as seen in the picture the order was incorrect, adversely enough the added ingredient I have an allergy to so I couldn't even eat it. Also, the serving was on the smaller side which I'm not sure why ( you can see the bottom of the Burrito Bowl). read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Durham, North Carolina

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I had never had a bad experience at Chipotle until today. Got a sofritas bowl and it was spicy as hell! I can handle spice pretty well and if I ever get chips, I get their hot salsa with it. This was just a different level! The cherry on top was a piece of plastic/tape that I found after a few bites. read more

Chipotle Mexican Grill - Piece of plastic in my food - Mexican Near Me - Durham, North Carolina

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Not much to say good. The food was good. But tHe service. Wow Not good people. Hard to work while in the back on you cell phone. I saw people in the back so oking while thee cashier went back there on her cell. Had to wAit to check out. When I walked in I saw another customer waiting to check out. Also I got a large bag of chips. SMALL or they just didn't want to put chhips in the bag. So I went the my regular Chipotle and showed them the bag, they said. Sorry and offered me a bag. ItOld them no worries I didn't buY them from that one. Sorry read more

It don't let me put negative stars. They have lazy people at the nights and the hard workers in the day and I wonder who they are ( sarcasm ). Every single time I go at night they do it wrong. I ordered guacamole and paid extra online yet there was no guacamole on either bowl. The lettuce isn't even shredded it's literally big big chunks of it. And I wonder who made these. Lazy people. They hire anybody nowadays , did they hire them off the streets? It's awful. I suppose a toddler can work there too since y'all letting anybody work there. Run away from this place asap at nights. GO ONLY AT DAYTIME. read more

We have placed online pick up orders from this location a several times in the past couple of years and 4 out of 5 times, our orders are messed up. I initially thought it was just a one off, but the same incredibly disappointing experience happened again and again. I can write about my previous experiences but let me share tonight's experience as it is essentially the same as the ones before. I placed an order for pick up via their app. The order was for two Barbacoa bowls for pick up at 6:40pm. We got there a few minutes past and the order was not on the pick up shelf. They alleged someone must have taken it. So we waited for them to remake the order. When we got home, one of the bowls had NO BARBACOA MEAT! How could this have been missed when the order is for a BARBACOA BOWL?? I have sent feedback to Chipotle each time and somehow this particular location continues to disappoint. I kept giving it another chance thinking they can't possibly be consistently terrible but I guess another order gone wrong is sufficient for me to conclude that this location is simply subpar. read more

This place sucks I usually go after 10pm as that is when my lunch break is, they are always so slow and have 1 person trying to do the whole line themselves when there 5 other people back there walking around closing/cleaning early when they don't close for another 2 hours, trash portions but that's most stores, and to add they like to have attitudes at the front for no reason when I'm always very nice and respectful. very modern looking and new to be this bad already. read more

I didn't eat here today but wanted to send a shout out Heather here who trolled me for ordering a kid's meal. She then proceeded to go through all my other reviews to investigate what I ordered and then go to bat for Chipotle, the economy or maybe to encourage me to eat more as she was so offended I ordered a kid's meal. read more

Chipotle Mexican Grill - Look at Heather troll me...I'm not sure what you pulling me to carpet for though. Is it Chipotle, the economy or the size of my meals? - Mexican Near Me - Durham, North Carolina

Not a great experience. The server female was rude. She was telling my girlfriend what to eat and did not even greet us. She was in such a rush and asked multiple times the same thing! It was absurd. read more

By far the worst Chipotle I have ever ordered from. If you order after 9:00pm even though they are open until 10:30pm they purposefully mess up your order. I love chipotle so I gave them many chances and each time they don't give me the sides. They don't package the quesadilla correctly and just throw it in a small brown bag. If I could give a half a star and report who ever their manager is to Chipotle corporate I would. Actually at this point I plan to find a way to report whoever their manager is. It is sad to do this to some one that is a paying customer. What ever you do under any circumstances do not go to this chipotle. read more

Never ever have I ordered delivery from a Chipotle and received a complete and accurate order. If you're not there to order your meal(s) in person and watch them do it, don't count on it being correct. Oh, and the smoked brisket.....it ain't good. My review is for Chipotle in general but I'm rating this location because it's the location who made my last order completely wrong and didn't give the door dash guy my complete order. read more

Chipotle Mexican Grill - Burrito bowl made completely wrong and not with the o gradients I ordered - Mexican Near Me - Durham, North Carolina

Great location Grand central to several corporate offices Nice and brand new Super nice staff with a passion to serve Nice and clean The meal was ok ... sorta bland in taste compared to Southpoint - that's where I usually go read more

Service was rude. I was asked rudely when it was my turn what I wanted. The servers made the order wrong then scraped off half the top and added to it. When the server said it wouldn't fit in the bowl, she closed it and it leaked everywhere. I asked for a second bowl to put under it and she you have a second bowl. The checkout person gave me a bowl. I have always loved chipotle but won't return to this one. read more

Last year this was a great place for queso. Now, I wouldn't flush the queso down the toilet because it's so dry and curdled; it's like gruel from a bad eighties horror movie. Avoid. read more

Became very very very skimp on servings...Ridiculous for the prices you pay for Chipotle. Just a few months ago, you used to could take the top off and container would be filled. This was not even halfway filled. read more

Chipotle Mexican Grill - Supposed to have been a Chicken Burrito Bowl with Brown Rice - Mexican Near Me - Durham, North Carolina

MY UNBIASED OPINION- Food - 5 Speedy of service during lunch hour - 3 (slow) Parking - 5 Staff - 5 App ordering - 5 This is a very nice location. So glad that chipotle is finally here in Durham/ RTP. There are so many jobs in RTP with a very limited number of option to each. Chipotle should have known this and should be prepared. Sadly they are not. The line was out the door. My mom and I waited upwards of 20+ minutes just to get to front to make an order. They desperately need more staff working during lunch hour. The staff is super friendly! Everything was clean. Nice large dining space compared to some of the surrounding chipotle locations. Parking is plenty the food was great and consistent with other chipotle locations. All in all, come try out the new location. BUT BE WARNED- order your food on the app. Come in and pick it up from the pickup area. Parking or app orders is right at the front door. That way you won't have to wait so long like us! Happy Burritos! read more

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It makes me wonder what's going on when I see the bad reviews for this location. We have been going here since they opened. We live just down the street and have never had an issue. Sure it's not like anything was knocking our socks off as far as customer service but generally the staff is friendly and the food is good. I genuinely don't have any reason to take stars away and I've been coming here for a long time. Maybe like once every 2 or 3 weeks. We will continue to come here as the place is well kept, staff is nice and service is fast. read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

Exactly what you expect! I have visited this location for takeout (pre Covid) and delivery since. It's exactly what you expect from Chipotle and their food. We order delivery fairly often now and it's one of the few restaurants in the area that doesn't inflate their doordash prices horribly. read more

I've been to this chipotle before as it's convenient to work and have never had an issue. I decided to go after work to order a kids meal (the regular size is entirely too big for me to finish) and was denied the order. I was told by the young lady that I could not order a build your own kids meal in the store and would only be able to get it by ordering online. I've ordered this many times at this chipotle and others so I'm unsure why she said this. Because it was unexpected, I left out the line (I didn't want anything else). We got to the car and my boyfriend decided he was going to go back in alone and order my meal because that didn't make sense that we couldn't order. He came back out with the kids meal... go figure. He also stated that the same young lady made the order incorrectly and would not restart the order. So now I have peppers and onions mixed in with my corn salsa . Although he didn't ask for peppers and onions at all. read more