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    Chipotle Mexican Grill

    1.7 (55 reviews)
    Closed 10:45 am - 11:00 pm
    Updated 1 month ago

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    CHIPOTLE MEXICAN GRILL ATMOSPHERE

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    They're soggy but one is literally translucent
    Kristen B.

    I wish I could give zero. So I know chipotle is a chain and generally like it. This one is just horrible. I've had three bad experiences here and don't plan on going after the last. One- chips (you pay way too much for) were crazy over salted and limed to the point of being inedible. Two- waited over 45 minutes for my online order- after the supposed to be ready time- and watched multiple people walk in and get their food, order, walk out. There was a crowd of us who had online orders just waiting in our masks. In the height of covid. Three- tonight and the worst. Ordered basic salad bowl for mum and me. And chips and guac- I do love their guac. Guac was great. Chips were so soaked in oil you could see through them and were inedible. On top of that they forgot the chips initially (online order) so I waited in line and told them I didn't get the chips. I was friendly just had a great garden tour and tea with my friend. The girl at the register huffed at me like a literally "huff" no eye contact. Grabbed me those chips that turned out to be inedible and huffed again... I said thanks. And left. Not going back again. If manager sees this - whoever was the skinny cute black girl working register at 8:00 pm June 2nd she needs some counseling or to be fired. I've worked retail many years and dealt with horrible customers. I wasn't, I was nice, just wanted the chips I paid for. And she acted like I was an inconvenience that she shouldn't need to bother with.

    I visited Chipotle Ironbridge this evening to pick up my online order and got home and this is what I found in my salad.

    Repost visited Chipotle Ironbridge this evening to pick up my online order and got home and this is what I found in my salad. And he was alive and moving!!Took it back to the store for a refund and was told I had to apply for a refund on line. Ridiculous policy. They will never get any of my coins ever again!!

    Nicara B.

    So I will start by saying.... I actually love chipotle.... I go to this location because it is the closest to my office. They really have a lack of consistency here. A REAL LACK!!! They don't change the oil often and a lot of times, the chips are stale or just have a really bad taste because they are dark and clearly cooked in old oil. But... that's only when they actually put them in my bag after I've ordered them. So many times I've ordered them for a pick up order and they weren't in my bag when I got back to work. So the thought would be, check the bag to make sure but when you have a pick up bag and it's a big bag that's taped up... is there not a double check to make sure they are there before you tape the bag together? Last year on my birthday, I was "given" a free bag of chips in addition to my order on the app... but when I got back to work... no chips.... Also, you NEVER know when the meat will be spicy or not and I hate that. Is there not a recipe that is followed. I'm sure it should be because if i go to chipotle in another state, I would expect to get the same meal as I would if I was at home. Today, my rice wasn't cooked long enough and my chicken was spicy. Like come on now. I got this exact same meal a week ago and it was fluffy rice and great mild chicken. I'm so confused on what happens in chipotle with the recipes because the lack of consistency with the spice level is a problem with every chipotle I have been to. I guess they all just eyeball it and do what they want.

    I ordered online on 2/5/2025, and the food was ready as promised. All the items listed on the side were placed in separate containers. The only issue I have with Chipotle across the nation is they have no standard measuring method for meats. They use tongs, and whatever or however the worker wants to grab is what you get. I often feel shortchanged and overpriced for double meat. How about adopting what Mission BBQ does when they make a pork sandwich? They have a standard cup/bowl, and the preparer places the meat in this jar/bowl, levels it, and dumps it on the bun. Perfect, consistent, and fair every time, regardless of the restaurant or who is serving it. I would visit Chipotle way more often if I were sure I would get a fair portion of meat--just my 2 cents. Chipotle needs Standard and Consistent Protein Measurements! Too Eazy to correct if they want to; I will recommend Chipotle Corporate as this seems to be an issue regardless of which restaurant you order from. v/r, Dr. Ken King

    Regular size chips with guac
    Leah R.

    I got a steak & barbacoa bowl with white rice, pinto beans, guacamole, fresh tomato salsa, sour cream, monterey jack, and lettuce. Their steak and Barbacoa go very well together, and their white rice is definitely better than their brown rice. I also love their guacamole. The only thing would be their chips. Some of the chops were soggy, and some had a weird amount of salt. Overall delicious meal.

    James S.

    Ate here for dinner with my wife around 630pm. Restaurant was fairly clean for a dinner rush time. Food was fresh and quick. Associates were polite. Pretty average. Would return.

    No rice, beans, lettuce, chicken or tomatillo salsa. Just a little barbacoa, guac, and tomatillo-red salsa. Mushy mess.
    Sasha J.

    After boycotting Chipotle for months after my last experience, I bought lunch for a contractor doing work at our house (his request) and decided to order myself a bowl. For the first time ever, my order was correct. So, I went back the following week to pickup dinner for my family. When I arrived, the young man preparing to-go orders saw me waiting for a while and asked me for my name. When I told him, he informed me someone else had picked up my order, apologized, and immediately prepared a new order. When I noticed a side of guac missing from the bag and told him, he again apologized and gave me the guac. I thanked him for being so polite and professional. Even though it was unfortunate someone else took my original order, the customer service really made up for it. I didn't see any of the crew from a few months ago working there. The change in personnel seems to be moving chipotle back in the right direction.

    My "tacos." (See review.)
    Dana Q.

    Some days it's really good! A majority of the days they only do online ordering and they get sooooo backed up that you have to wait with lots of people while they make the food. If you do an online order to pick up always check your food before you leave. Mine has been wrong so many times! This one happened recently. (See picture that's attached.) Tacos with NOTHING but three tortillas!!!! The rice and the beans were on the side. When I showed the itemized receipt to an employee she kindly apologized and fixed it while asking the other employees how the order was sent out the way it was sent out. I was grateful for her kindness. The most frustrating though was when I ordered my kid a kid's quesadilla kid's meal inside the store about two months, and was given just a little folded up piece of warm aluminum. The cheese quesadilla. I told the employee I needed the sides and the chips (Or fruit cup.) that goes with it, and he insisted that that does not come with a kids meal. I wasn't going to argue with a 16 year-old boy, and I left. I truly regret that because my kid was hungry. I ended up pulling into McDonald's. The food is good and the place is clean! I'll definitely go back and give them another chance! I did after the quesadilla incident a couple months ago. Hopefully the bad luck I've had at this location is gone.

    chicken bowl filled with all kinds of goodness....

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    5 months ago

    Dirty location. Food stuck to the sides of the counter. Stale chips that sit in paper bags for hours.

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    8 months ago

    I love Chipotle, I went today and it looks like they are so good that the run out of black beans :( but overall my burrito was good

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    1 year ago

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    2 years ago

    Worst experience I ever had they rushed me to pick my food and there was no line worst experience ever never had that before

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    2 years ago

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    3 years ago

    Over an hour before closing time and they're out of tomatoes, guacamole and the only steak left was in crumbles.

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    6 years ago

    I love this new location we soooo needed one on this end. The food is always fresh, great tasting and friendly service!!

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    Review Highlights - Chipotle Mexican Grill

    Their steak and Barbacoa go very well together, and their white rice is definitely better than their brown rice.

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