7:30pm on May 7th. Not busy. I was surprised!! I just got a cheeseburger, fries, a drink, and I ordered a chocolate shake. The lady at the drive-thru said that their ice cream machine was down. The typical reply that I hear all the time, and people all over must hear too because they make jokes online about McDonald's never having an ice cream machine that works. So the person in front of me in the drive-thru gets several ice cream cones. I'm astonished! I look at the person when I pull up and I said, "I was told your ice cream machine was down." They just stared at me. Didn't smile didn't say a word. That's actually typical for this McDonald's. (In fact I thought I already posted a review about this particular McDonald's and how if you don't want to talk to anyone this is the McDonald's to go to, because the employees will not look at you, smile at you, or say one word to you. The exception would be the young teenage boy that goes to Bird High School.. I see him occasionally and he's always wearing the Bird High shirt.. he's very friendly/talkative.) The employees never talking or smiling I brush off because it's so typical. So I go back around thinking maybe it was just an accident or they got it working, but they told me again the ice cream machine was down. I told the girl it was a flat out lie because the person in front of me got ice cream. The lady on the switchboard was stuttering, but again said that it was down. I JUST got off the phone with the manager, and he said the ice cream machine was working!!!! He was even kind and told me to come on in and he will get my shake ready, but by then I had driven off. I did think about turning back around though to get it! He apologized and thanked me for making him aware of the situation. So now I have learned and I will let everybody know that the ice cream machines DO work here!! They are just liars. And probably lazy because they don't want to make the ice cream or clean the machines! I'm all about employees getting higher wages, but you all do not deserve $15 or $20 an hour! If you're at this McDonald's and you want ice cream but they tell you the ice cream machine was down double check because they're probably lying!!!! read more

Online it says they close at 12 at 11:30 they had cones blocking the drive through. This is not the first time either

The service was very unacceptable all those workers were working very slow nd didnt even named the order number nd my COFFEE only tasted traight up ice no taste of caffeine and vanilla smh do better and they didn't added extra bbq sauce smh. read more

Worst McDonald's I've ever been to . Nobody ever runs the front , employees blasting music or goofing off.

The wait time in the drive through IS ridiculous! If I wasn't craving their fries I would go somewhere else!!

The one thing I asked for was xtra onions and they left onions out of the sandwich completely. I feel like that that was direct attack from the workers themselves. Pettiness at its greatest. I get you don't like working at McDonald's but maybe you should've done more than just get C's in Highschool. To blatantly disrespect people is embarrassing. McDonald's really needs to review who they're hiring or else. Forgot to mention they ALWAYS forget Sauce and drinks. This place needs to either be closed down or under new management because this is truly a stain on the company. read more

Came and got SEC McMuffin visit here because it's Vetern friendly always got a discount, I got to the window and asked for a Veterns discount got told NO WE DO NOT GIVE A VETERANS DISCOUNT. They always have all my other purchases there prior unless it was buy 1 get 1. Veterns beware use another location if you wanted to be treated right. THIS MCDONALDS DOES NOT APPRECIATE VETERANS FIND SOMEWHERE ELSE. read more

Ewwwww!!! Why did we go to this place?? I truly regret it. Usually, I try to avoid fast food when there's no one else in line for fear that the food will be disgusting. I should've gone with my gut. Anyway, we went through the drive thru. The order taker was blah...not friendly but also not that rude. She just sounded like she hated life. Anyway, we ordered a happy meal, chicken sandwich plain, & a cheeseburger meal. Our food was COLD!! Nothing at all was fresh. It was a busy day & we had somewhere to go, so we didn't bother going back through the drive thru to complain. We should know by now that fast food isn't good for us anyway & we need to eat at home. This was just disgusting. read more

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Absolutely disgusting. Burger was cold, covered in slimy lettuce and mayo and a very sad tomato. Big chunk of meat missing.

Has to be the slowest and most disorganized McD's ever! And don't customize your order, smh.

I wouldn't consider this fast food. Always a wait or delay for your food. Ordered through the drive thru and was asked to pull over to a parking spot. Didn't realize it was a parking spot in the Bermuda Triangle. They completely forgot about me. Walked in after about 15 minutes to a ghost town, other than another customer waiting for his food. Waited another 8-10 minutes for someone to show up to the counter and help the other customer, then had to raise my voice to get the managers attention as he was heading to the back of the store. My food was sitting there on a counter, no one bothering to run it out. Of course it was lukewarm to cold by the time I got it, but the manager did a drive by drop off and run back to the grill area before I could ask for replacement. Plus they upcharged me to a larger drink, didn't ask for, didn't need a larger drink. I'd check your options if you're looking for "fast food". You have Wendy's a 1/4 mile to the east of this store and a Burger King a 1/4 mile to the west of this store. read more

This McDonald's is the bane of my existence honestly. Hate picking DD or Uber from here. Ordering in person is ridiculously difficult too if you're using the app. The managers don't really know what's going on. The last time I ordered from here the food was very average, and the fries were not salted like they usually are/ should be. read more

Ordered the Pantheon meal it was supposed to be two Big Macs two 10 piece nuggets and two fries. Only one Big Mac was in the box and it was cold. Gas is to high to go back for what I already paid for. I called and they politely hang up the phone three times! read more

McDonald's - a box of mcdonald's hamburgers - Fast Food Near Me - Chester, Virginia

This is by far the worst McDonald's in Chesterfield. Breakfast lunch or dinner slow. Weekend or weekday slow. Rain sleet snow or sunshine slow. It's like they're going for the championship of crap service. What's worse is they know the services crap. They know because they locked the door so you can't come into the dining room to demand a refund when you've been sitting in their drivethru for one hour. Just wake up a little earlier stay home make yourself a BLT at your house in your kitchen and open a can of Coca-Cola Do your taxes on TurboTax and you will still have more time to spare and the guy sitting in the drive-through at this McDonald's. read more

McDonald's - Sitting for an hour - Fast Food Near Me - Chester, Virginia

Hmmmm, where to begin... Let's start with my history of this McDonald's location. It used to be an awesome McDonald's and must have been run by someone totally different than the current management. The previous management also had to of built a different team that disbanded. There is definitely a difference and it seems that current members do not know what should be expected of them. With that being said I wish I would of reviewed this location in the past to say that. I would have given the previous managers/team 4-5 *'s for running a well oiled machine. With that being said onto present day. PROS: -the food tastes ok even though it is handed over at a somewhat warm temperature. -the exterior of the building is clean (haven't been inside in a while - unless you can count going in for missing or incorrect items from the drive through). -ordering in the drivethru is a consistently positive experience. Quick and accurate, welcoming staff here. CONS: -temperature of food is all over place. One day hot fries, cold burgers. Another day, hot nuggets but cold fries. *-DRIVETHRU WAIT TIMES. The ordering and payment window is always churning and accurate. The kitchen obviously can't keep up though. I shouldn't be able to order 4 nonspecialty items and pay then have to wait 15+ minutes after pulling out of the drivethru and being directed to a spot (that isn't even a designated parking space) to wait for cold food. The employees that deliver the food to the army of waiting cars outside do not even know what goes where!!!!! -everyone needs napkins, put them in the bag. Preferably more than 1 when it's obvious that a car has ordered at least 2 combos of food. Are we supposed to cut the 1 napkin in half to share? Come on, get it together management. Teach people and make them better. At least acknowledge that you have screwed up the order or that you know you took an exceptionally long time with a customer's order and apologize. I gave 2 stars for the ordering/payment window. read more

McDonald's - The usual spot that people sit at for 15+ minutes (for fastfood) after the drivethru told you to pull ahead and wait. - Fast Food Near Me - Chester, Virginia

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One of the worst McDonalds in Chester. Obviously ran by a bunch of teenagers and unprofessional adults. This is second time my food has been uncooked and my order is messed up. I'm very disappointed Ive tried to tell management but nothing has been done. read more

I believe this is THE WORST McDonald's in Chester. I will NEVER give them another dime of my money. They have untrained employees because they can't even get the simplest orders correctly. I get to the window to pay for my order and to give him my receipt code. Get to the next window to girl is giving me a drink that I didn't order and I told her no that's not mine. Look down at the receipt. I've paid for someone's order. I give her the receipt waiting waiting finally she comes back with a refund slip. Get my order and I drive off. Later I looked at my banking they charge me 16.00 and change for 2 chicken biscuits and 2 hash browns and I used a buy one get one free coupon. Smdh! I could make it back down there. So I went back the next day to see a manager. I go inside eventually they just can't do it right at this location. Cause the gentleman in front of me was complaining to the manager about how they messed up his order. When it was my turn I explained to her what the issue was finally I had to pull out my phone and show her my banking. Then she finally gave me my refund that I was owed. But NEVER AGAIN! Beware this location is like a bottomless pit not good. Keep moving to another location. read more

McDonald's - Fast Food Near Me - Chester, Virginia

I'm back again, left a review last week I believe. I'll leave the basic of what I left and an update. **THIS IS A DELIVERY DRIVER PERSPECTIVE** Basic of last review: the smell, and wait times to recieve the order of the food. Threat to call Health Department next time we came UPDATE: **STILL DELIVERY DRIVER PERSPECTIVE** Fiancé and I came in to pick up an order for Uber Eats. Fiancé was picking it up and I needed to use the bathroom. Fiancé went in before me because I didn't think I needed the bathroom that bad. Not to long after he went in, I was walking up. He already had his mask on. That's how I know it was still there. I didn't think to grab mine. I ALMOST THREW UP WALKING IN THERE!!!! The smell is WORSE!!!! I didn't think of taking pictures last time, but I got some this time. **TW FOR PICTURES: DRIED VOMIT** I didn't go into the men's restroom (I'm a female), so this is the WOMAN'S restroom as one of the photos. Another photo is INSIDE the restaurant dining area. Both photos are zoomed in because I didn't want to get too close. Women's restroom has the chunks on 2 sides (possibly fries). There was an ambulance there (he was grabbing some drinks). He didn't ask anything. Another guy who was waiting on something asked AN EMPLOYEE (can't blame him for not wanting to ask a random customer) what the smell was (I guess he couldn't identify it like my fiance and I did the first time we went there. The employee said that they were pumping something. If they were pumping something, it wouldn't smell like vomit. But anyway, the health department IS getting a call AND the photos will be submitted. If you got this far, please don't come here. Again, there are better ones around. **TW AGAIN!!!! PICTURES OF DRIED VOMIT** read more

McDonald's - Vomit in the women's restroom - Fast Food Near Me - Chester, Virginia

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Updating after just over a year and a half. This location has pioneered the art of poor service and "profit-before-people" practices. I have been there on a few occasions since my original review, hoping to see improvements. It got worse. They renovated the store with kiosks, less visibility to the food preparation area, and removed the drink fountains from the dining area. There is a register position (one), which is never occupied and only used when someone is unable to place an order via the kiosk or with the app. Additionally, on numerous occasions, I was in the store when a person, who I came to learn is a district manager, was actually able to cause further decline in the service here by making the employees nervous, busying them with trivial matters, etc. I saw this gentleman picking up trash around the curtilage of the store and then come back in, making no attempt to visit the restroom or the kitchen area to wash his hands after handling trash he picked up from the ground, although, I certainly can't blame him for not going in that bathroom. I'm not against the kiosks, per se, or the reduced visibility, however, it has become very difficult to make contact with an employee to obtain any service or to address mistakes made in orders, and boy oh boy are there mistakes. Asking for extra anything is a waste time, especially when placing an app order. They barely put on the normal amount (profit). Asking for something as simple as salt, ketchup, mustard, napkins, or water, is a challenge. They NEVER include these items in the bag (profit), hoping you'll leave the store before noticing, same as the drive-thru. Trying to be proactive won't work either. Just last night I received my order with no salt, no ketchup, no mustard, and no napkins, after specifying in the app that I wanted extra mustard and extra pickles, so I made contact with an employee (not an easy task), who seemed annoyed that I interrupted her normal practice of ignoring people at the counter. I asked for salt, ketchup, mustard, napkins, and water. She came back with the smallest amount of each item except salt, which she claimed they had none of, and I heard one of her coworkers make that very statement. A minute later, my wife went to the counter and was able to score two packs of salt. At this point, I no longer expect anything except more incompetence and less service; it has become a point of amusement for me to see how far down they can take their poor performance. There were a couple of good employees, but they have since left, one of which was a supervisor who gave us an earful about how the place was run. There was one young lady who we saw being interviewed for the position in the dining area, who later became a beacon of hope for good service, but I guess the negative environment was just too much for her. I heard she got a job at a well-known home improvement chain. We wish her well. This location does not represent what we've come to expect from McDonald's. One location in Williamsburg, VA is incredibly good. Place an order on the app while in store and you will meet a person half-way to your table with the correct order. It's amazing how well-run the store is and how polite and courteous the employees are. The exact opposite is true for this Chester, VA location. read more

Two lanes but still too slow !! Don't really recommend unless you're really hungry !!!!

If I could leave no stars I would. This is consistently THE WORST McDonalds I have ever dealt with. Slow, wrong orders and rude workers. My wife ordered a Diet Coke and the worker put down Sprite. When my wife was handed a Sprite and she said she didn't order one, she was told that was what her receipt said so that was what she was getting. The person at the window called her a B*tch. Absolutely unacceptable. read more

Who can say no to McDonalds French Fries on a bad day? Not me! DARNET McDonalds for ruining our sad day treat! I was hoping my 1 star review may help create some changes at your location, but bummer it's already at 1 1/2 stars. TRAIN YOUR STAFF. I truly believe it's not their fault for not knowing what to do. We had a mobile order paid for...with an order number. The staff member said it was out of their hands & she couldn't look it up. She suggested we cancel the order & reorder when we already paid for it! This is not ok. We left with nothing but a car full of 3 sad hungry kids... I HOPE to one day get to update this review with a positive impact, but as for now Good Bye McDonalds...... read more

Pulled into the new double lane drive-thru at 6:35PM, both lanes full not moving. I decided to go into the restaurant, my wife and daughter stayed in the drive-thru my son and I ordered at kiosk, which was an easy and good experience. Restaurant only had a few people in it and only two orders pending. 12 minutes for a 10 piece chicken nugget meal and fries? Come on McDonalds! I worked for McDonalds on Midlothian and in GA 32-33 years ago and we had a smoother operation back then. Someone needs to look into restaurant operations at this location and I am sure many more to see where some efficiencies can be enhanced. If McDonalds is trying to migrate from a Fast Food restaurant then let the public know, this way the expectation for fast service is not expected and you can plan your route and food choices accordingly. read more

McDonald's - Fast Food Near Me - Chester, Virginia

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I previously gave a great review of this location. However my review has now changed I would say in the last 6 months this restaurant has gone down. If you order on the app ahead of time you end up waiting in one of the mobile pickup spots for 15 minutes. This is after mobile ordering in advance and paying; I have pulled up to very short lines and been directed to a spot. Save yourself trouble trying to order inside and eat STAFF will ignore you and you have to use the kiosk and still you wait forever it is impossible even trying to go inside to pick up your mobile order inside too. They don't even acknowledge you entered the place. And if you go through a drive-thru even if it's hardly no cars it won't matter cuz they'll have me waiting forever. Thursday the last time I went I stood at the speaker for over 10 minutes and no one said a word to me. Although they chatted plenty with each other. Eventually when I found the opening I merely just left without ever being given the chance to order. I went to KFC right nearby no issues. 3 months ago I waited in the pull ahead drive thru area for 20 minutes. I have learned my lesson this McDonald's is not able to serve the community they are in satisfactory. Staff don't greet you like they used to they must be understaffed and these days overpaid. read more

Came here because I was craving Mocha McFrappe and I drove through the drive through to order it. They wrote iced mocha in the screen. When asked about the mistake, they told us they didn't have either one anymore, so I just orded two iced coffee instead and a strawberry milkshake. Upon going to the window and paying for the items, I was asked to park at the reserved drive through and someone would bring out our drinks. I didn't think getting drinks would take like 15 minutes before they brought it to us. I saw through the doors that they were able to serve people quick from the inside and drive through, but for waiting for drinks, they were ridiculous. For a fast food resturant, this wasn't fast, but it's just fast food. They were slow on my orders. read more

I don't recommend any living creature to come here! Bathrooms literally had only 2 stalls which isn't the problem, it was how one was out of order and the other bathroom available to customers had at least 5-6 flies, literally on the toilet seat with other flying around total discuss and I told the worker and she did NOT care unfortunately I already had paid and ordered food but didn't eat due to the NASTY BATHROOM... I have a lot more to say but whats the point. read more

Usually okay for a McDonald's. Ordered today and the fries smell and taste very weird (like the grease was old or altered). Couldn't eat them and threw them away immediately. read more

How are hard is it to listen and take an order? How hard is it to read a ticket? How do you not have coffee ready after being open for two hours? Poor customer service, poor quality, unprofessional staff indicates poor management. read more

I've been going to this McDonald's for more than ten years. It was great back then, only the occasional problem. I don't know what happened but in the past 3 years or so, it has become awful. You're lucky if they get your order right. That's after waiting 20+ minutes. They can't even make a soda correctly!! 8 times out of 10 it's either too syrupy or not enough syrup. Like many McDonald's their ice cream machine is never clean (ie., it's always "broken"). I have nothing good to say about this garbage restaurant anymore. read more

The last 3 times I have been here (once in drive-thru and twice I walked in for carry out). All 3 times at least one of the employees handling my order has been extremely rude. Food is the average McDonalds, but have decided not to visit this location again due to the employees. I have lived near this McDonalds for 30 years, it has not always been this way! read more

The fries was nasty asf. It tasted like chicken nuggets and now my stomach hurt. Get it together.

The employees at this location have always been kind of rude in my opinion, so I typically try to avoid it. But tonight I was going in that direction and decided to do a curbside pickup. Two guys came out with my order and the first guy was basically shoving my order through the window because he was occupied with talking to his friends in the car beside me. He barely greeted me and his head was literally turned the other way while handing me my food because he was laughing and joking with them. read more

Every time I come here they are "cleaning the machine" no matter which drink I order. It's so ridiculous, you should be ashamed to use that same line over and over again... It's embarrassing and when asked why.. they ignore you or keep talking. Don't waste your time especially after sitting in the drive thru for 20 minutes because the inside is closed. read more

I highly don't recommend this mcdonald's, waited 40 minutes and where's my food! it's

Lines here have gotten slower and slower over the past several months, with more and more mistakes. I ordered three items tonight and they got EVERY item WRONG. My order was a Mcdouble, McChicken, large tea half-cut. What I actually got-after an 18 minute wait in the drivethru- was a McDouble with only cheese, no other toppings, a McChicken that had no lettuce Ann's mayo but did have a smidgeon of ketchup, and an unsweetened tea. That's some pretty terrible service. read more

0 stars if I could. First of all, they usually mess up our order. But it's McDonald's so in reality, my expectations are not high. Last night, however, was the straw that broke the camel's back. As I was waiting for the food and drinks, I see a cockroach crawling on the wall, near the employee's head. Now folks, it wasn't a water roach or outdoor roach, it was a dirty house roach. So I say, "Excuse me, there's a cockroach by your head." The girl looks at the roach for several seconds and completely ignores me, handing me the drinks. So I ask, "Are you going to pretend I didn't just tell you there was a roach by your head and that you didn't just watch it crawl by you?" Again, complete silence and indifference. So I ask, "Are you normally surrounded by cockroaches here?" Alas, she spoke and said, "I don't know" and handed me the food. I don't know? What in God's name goes on in that kitchen? In my experience, when someone doesn't react adversely to things that would normally illicit a strong response, that person is accustomed to those things--in this case, filthy cockroaches in the workplace. I should've asked for a refund on the spot but was too shocked and disgusted to further engage. Needless to say, I didn't eat my food and will NOT be going back. read more

Ordered 3 meals and when we went to the pickup window they asked us to wait in a parking spot. They served everyone else their food, and when we called to check on our food after 10 minutes had passed, they said they were waiting on fresh fries. Someone later came out to give us our cold food. read more

McDonalds on Iron Bridge is extremely slow both to-go and in restaurant eating. Always long lines, no sense of urgency. The self ordering machine are down most of the time, and tables need wiped down. Needs new management...... read more

Waited in the drive thru for 15 minutes at the ordering screen. And then had to wait an additional 15 minutes just to get food... come on they need to step there game up!!! read more

they never get my orders right. they aren't professional at all. i hate it there and i hope it gets burned to the ground