I had a pretty disappointing experience at the Chipotle in Brighton. My boyfriend and I went in yesterday, and the place was very messy--there weren't any clean tables available, so we had to wipe one down ourselves just to sit. I do want to say that I understand it was very busy, and I know how hard it can be to keep up with cleanliness during a rush like that. I also noticed that several staff members were clearly trying their best and working hard, which I definitely appreciated. However, what really made the experience frustrating was the service we received with our online order. We had placed it about 30 minutes before arriving, yet we were the last people served. Everyone who was in line after we got there received their food before us, which didn't make much sense. When we went up to ask about our order, the employee preparing it was very rude and dismissive. She was making snarky comments about other staff right in front of us, and when she saw our order--which was just a simple burrito and a bag of chips--she rolled her eyes and threw her hands up like we were a huge inconvenience. I completely understand that working during a rush can be overwhelming and frustrating, but all I ask is that employees don't take that out on customers--especially not in such an obvious way when we're standing right there. It made us feel uncomfortable and unwelcome. Even after all of this, I stayed polite and even was kind enough to tell the rude employee, "no rush!!", but the overall experience left a bad impression. Between the cleanliness issues, the long wait despite ordering ahead, and the poor customer interaction, it wasn't a great visit. read more

This chipotle used to be great but the last couple years it has gone majorly downhill. The place is always filthy; every table is dirty, trash overflowing and spilling into the floor, counters have soda stains and no silverware or napkins, etc. the workers are rude move so slow. I put in a mobile order and it took 15 minutes longer than my scheduled time. I don't know if they need new management or new employees, but I'm grossed out every time I go in there. The food is still good but that's literally the only good thing about this place. read more

I always run into someone here! Food is amazing!!! Service is pretty good. The only bad thing is the place where you get the fountain drinks not necessarily the fire and drinks, but the sauce that they provide you, it's messy like they don't clean it enough, it's pretty unsanitary so I don't use it all but if you are a sauce connoisseur, you will have to see if it is clean enough for your liking to connoisseur your sauce. read more

Chipotle Mexican Grill - Mexican Near Me - Brighton, Michigan

What the hell? I've tried to eat here 3 times since moving to Brighton and every time they have told me they can't help me unless I order online? WTF? They have staff standing around but can't take an order. Sorry I'm not downloading your app when I'm standing in your store. Get it together. This place needs new management! read more

Used to be my favorite fast food restaurant. When we went Saturday, every table was dirty. I asked if I could have a rag to clean the table and he told me to use a napkin. The floors were dirty with food. The tables were dirty. Chairs were dirty. I was given the very bottom of the barrel of meat and it couldn't have been 1 ounce. There was no ice in the ice machine and the answer was sorry we're busy. so sad! read more

A shockingly bad experience -- genuinely one of the worst restaurant visits I've ever had I don't usually write long reviews, but the Chipotle in Brighton pushed me to my limit. I'm honestly still trying to understand how a place can fall apart this badly. I've eaten at plenty of Chipotle locations over the years, and even on their worst days they've never come close to what I experienced here. The moment I walked in, I knew something was off. It wasn't just a little messy -- the whole place looked like it had been struggling for hours without anyone bothering to clean. Tables were covered in old food, smears of salsa, piles of napkins, and even bits of rice stuck to them like they'd been ignored all day. The floor looked like a hazard zone: spilled drinks, crushed chips, random ingredients scattered around like confetti after a party no one cleaned up. And the trash cans... overflowing. Not just "a bit full," but overflowing to the point where people were balancing garbage on top of other garbage because there was nowhere else to put it. It's the kind of thing that instantly kills your appetite before you even get in line. Then there was the service. I stood there for what felt like forever before anyone acknowledged me. Several employees were just kind of drifting around, avoiding eye contact, and doing everything except helping the people actually waiting. When someone did finally come over, the energy they brought could only be described as "I would rather be anywhere else on Earth." No greeting, no effort, just a rushed, annoyed attitude like me ordering food was ruining their whole evening. As for the food... I wish I could say it redeemed things, but it honestly made the situation worse. My bowl was thrown together like they were trying to break a record for "least amount of care possible." Portions were tiny in some spots and overflowing in others. Ingredients looked old, dry, or just tossed in without a second thought. Half of it was falling out of the bowl before I even got to the register. By the time I finally sat down -- at the only table that wasn't completely disgusting -- I realized even that was sticky. Literally sticky. It was that moment when I thought, "How is this place even operating like this?" The whole experience felt like a combination of bad management, zero teamwork, no cleaning, and absolutely no pride in the food or service. It was honestly surprising how many things could go wrong in one visit. I walked in hungry and walked out annoyed, disappointed, and honestly kind of grossed out. I really hope someone steps in and gets this location back under control, because right now it feels like nobody is running the place. Until then, I won't be returning, and I'd strongly recommend thinking twice before eating here. Never coming back here read more

I read through a few reviews of this location and experienced zero of the issues other have had. I came in at a shift change. The girl who was making burritos was taking her apron off and a coworker was making her food for her shift. After waiting my turn, the the gal helped me. I got the last of the barbacoa in the pan. But i heard the guy in the back already say more was ready. We went on and finished out my burrito. The experience was pleasant. The burrito was great. Everything was cooked well. The service from the beautiful girl who helped me was with a smile. I have 0 complaints about this location. I just started working nearby, so ill check back after a couple other visits. read more

Chipotle will always be delicious. Downside to this location is the staff isn't the friendliest and the portion sizes vary widely based on the employee preparing the meal. read more

We were headed to Qdoba but wanted to chipotle. It didn't show up on the map search. We jerked the car into the parking lot excited we found a chipotle. That's where the excitement ended. Worst visit to any chipotle, which is hard to beat today with how chipotles are being managed. We had to wait over 25 minutes to get chicken. They kept telling us it was because of online orders. This was even after we were told we wouldn't have to wait. They had no meat ready to serve to anyone walking in. The staff was fighting about and the manager had zero control over what was going on. She didn't explain what was going to the line of people - a hourly employee did. The restaurant was a mess! We planned to eat inside since we had a 2+ hr drive home, but there were no clean tables - this happens at every chipotle I goto nowadays. There wasn't any napkins, forks or other utensils and condiments available at the station. The speciality drinks were mostly empty and looked gross. There were at least 10 employees on the clock. This makes no sense to have dirty issues. read more

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"What's up?"........ This is how I was "greeted" while looking at the menu. After just a few seconds of absorbing how I was spoken to, surveying the grimey floor, finger print covered glass, filthy counters and overall appearance of the place - I turned around and walked out. I'm happy to HEAR the laughter of the employee who found it appropriate to speak to customers in such a "friendly" and respectful manner. The low stars make sense. read more

Ordered a burrito bowl online. The chicken was so salty it was inedible. This location never fails to disappoint. Not sure why I gave it another chance. In the future I'll stay with Qdoba. read more

Trying to get chipotle for dinner is a great way to remind yourself it's better to eat home. Why even be open until 11pm if you run out of your basic ingredients at 7, or earlier? No white rice, no shredded cheese, no black beans, no drinks other than fountain drinks. Watching the employees refill the bins of food was disgusting. Dumping new food into HOURS old, sat there drying out, bottom of the bin food? Really? Food stations are a MESS. Prep kitchen, a mess, dirty dishes from the whole day piled up on what is supposed to be a clean work station. I almost walked out based on that alone. Food safety and cleanliness were not present in this establishment. I watched as the employee scraped dried up queso that just slopped onto the order of food for the woman in front of me. She was also not happy about it. When I asked if the ingredients from the to go station could be used in my order he told me no, because then they'd "have to refund a customer if they ordered it and then it wasn't available", but are fine to watch me walk out of the store entirely without ordering anything. Apparently there's enough ingredients for online orders but screw the people that come into the store. The managers need to do better about ordering enough ingredients. Chipotle is bad. read more

Everything could improve! Restaurant filthy and unhealthy. Food cold and had to wait for it to be finished. Waste food on bag that I was given to me late. Plus way overpriced and my double meat was like a half an order of meat. I eaten at many other Chipotle restaurants throughout the USA. This restaurant should be closed it's giving the chain a bad name. I could have had a cheaper and better meal at a food truck. Horrible service. read more

Chipotle Mexican Grill - Mexican Near Me - Brighton, Michigan

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I ordered a burrito with guacamole and chips. The burrito was horrible with chewy beef that I paid extra for, bland guacamole and about 15-20 chips in a paper bag. The whole meal was horrible. Absolutely horrible. The burrito was supposed to have salsa verde in it but I received a red sauce that made the entire burrito taste like smoke. I requested fajita veggies and got none. I paid $20 and was expecting something that was at the bare minimum edible. This location will be out of business in 6 months. read more

This chipotle location is the absolute worst here in Brighton, Michigan. Every single time I go there out of everything they wait till I get to the front line to say that they can't service you. Today about eight of us were in line and out of nowhere, they said that they could only take orders online and that there was only three of them and that was that. Everyone just walked out. I've encountered this at least four or five times on different occasions when I brought it up to the manager the response has been we've been understaffed for years. Overall the place is ran horribly and constantly losing customers. I wouldn't waste my time going here ever again. read more

Chipotle Mexican Grill - This location is horrible - Mexican Near Me - Brighton, Michigan

Ordered food at 5:30, website said it'd be done at 6:10. I ordered online because I thought it would be the quicker option and I was in a time crunch. My food was never completed so I had to come back an hour later and my order still wasn't done! Every time I come to this chipotle I have a terrible experience. I definitely will not be ordering food from this establishment any longer. If I could give 0 stars I would! read more

Absolute worst chipotle in Michigan. You're lucky if they even have half of their options to choose from. Just today I went there like an idiot giving it another try and the only thing they had for meat choice was steak that looked like it's been there since they first opened their location. The salsa half of the line was basically non existent and only had lettuce as an option, like I don't even know why you're even open if that's all you got. The sad part is how consistent this is too. I swear 9/10 they are out of over 90% of everything they are trying to sell yet have 7-8 clueless looking employees standing around staring at the ceiling like deer in headlights not knowing what to do probably because hell management doesn't even know what to do. Most of the time the managers are sitting around with their employees look even more clueless than them. Don't even get me started on how the inside is kept too. I have never and I mean never went into this location without there being trash literally everywhere. It looks like there was a good old fashioned food fight and the employees all joined in. Trash is filled to the brim and you're basically required to leave your trash on the tables and floor because since they are so busy staring at the ceiling they don't have enough time to take the trash out. Oh one last note, don't buy any drinks here unless you want to pay nearly $4 for a fountain drink and only have water as an option since I don't think any of them know how to actually replace the soda in the soda machine. If you do dare to get a drink expect for it to be as warm as bath water because apparently they don't also know how to ever fill the ice up in the soda machine. Seriously and I swear on god I've been here at least 10 times, yes I know I'm an idiot and should've stopped going a while ago but I have never once went where they had ice in the machine. I then asked the employee to fill ice in the machine because every time I come they never have it, he responds with "idk we don't know what's wrong with it". I respond with " I do, there's no ice in it so it work" they magically actually did something and surprisingly the ice started to come out, crazy. It's sad because I worked at the one by Great Lakes bake when I was in college before covid and my ass would've been fired if we kept our store looking like this one. I feel like I'm in a fever dream every time I visit this shit hole. 100% DO NOT RECOMMEND AND HAVE NO ENTIRELY LOST HOPE IN CHIPOTLE. read more

Close this location down. Chipotle sent me targeted ads to try their catering for the holidays. We did their 10 person package which required 24 hours notice. I arrived at 5:30 and got in line because I needed a couple other things. The staff there stopped taking orders from the line for 30 mins. They didn't address the line for that time. They just kept making to go orders with two people on that line. There were 10 people in the regular line being ignored for 30 mins. Half the people left. Half the people switched and did online orders. After 30 mins I was finally dealt with. After I got my catering order I went to leave and decided to check my order. They left off my double order of fajita veggies. For a catering order. When I asked the cashier, she said we don't have those. They had this order for 27 hours. No call, no explanation. She was just hoping I didn't notice. The failures according to the other reviews have to be because of management. They are all corporate, so it's Chipotle's problem to fix. I've prob been to 50+ locations and this one was the worst. They should just close it. I tried to resolve this issue with their customer service. I was not happy with the result obviously. read more

Thanks for the burrito with uncooked rice. Where is the quality control? Secondly, this has to be one of the dirtiest places I've ever ordered food from. I should have walked out. You are getting 1* because the staff was courteous and professional. I will not be back. read more

Dear Chipotle, please GET. IT. TOGETHER. I KNOW the cost of beans and rice is not breaking your bank. I get a vegetarian bowl, aka 70% beans and rice and they are filling my bowl like there's a plague and we are getting rations. There is no plague. Please give me more than seven beans in my meal. I have been coming here for years. This location is by far the worst though. At least pay these people more. I just want some beans. Please. Give me my beans. Heartbroken, your loyal customer. PS. I know you guys don't clean. It's ok I'll just be ignorant and not imagine all the ecoli entering my belly. Ok that's all. I'll be back, I can't cook. Thanks. Bye. read more

Chipotle Mexican Grill - WHERE ARE THE BEANS????? - Mexican Near Me - Brighton, Michigan

worst chipotle i've ever been to bar none! they didn't have rice, cheese or lettuce AND it just opened!!! workers are clueless as well. absolutely the worst client experience. the bowls were half filled and we had double meat. 11 peices of steaks bits no joke. read more

Chipotle Mexican Grill - Mexican Near Me - Brighton, Michigan

The Brighton Chipotle location is a joke, don't bother. This is the second time at this location, the first time was no better. I don't know how they are still in business. This location needs some serious help. The store is filthy dirty, trash overflowing. The only thing they got correct in our order was the chips and guacamole. Out of 3 meals, not one of them was correct and the food is low quality. read more

Definitely mismanaged. I recommend going to the Qdoba .04 miles away. I sent the following to Chipotle customer care and while corporate acknowledged my submission, I never heard back from the local establishment. I guess if they are too busy to clean, they are too busy to answer emails. Here is my review to Chipotle: I often order via the Chipotle App my orders are often wrong at pick up and need to be corrected. On my last visit while I waited for my order to be corrected I noticed how filthy the floor of the dining room was. The pop area was also layered with sticky pop residue that appeared to be months old. read more

We've recently given this location so many chances and every time we go in fresh there's some stupid issue! Only accepting online orders. What?! We can't order at the counter? We have no bowls. I see bowls right there. We have no burritos. I see tortillas right there. We have no chicken. We have no steak. The list goes on! This location used to be insanely busy and now there's barely ever a customer in there. One time we headed over to Panda Express for food instead. They were so nice and we were thankful for that and explained the awful experiences we keep having at the Chipotle down from them. This gentleman told us everyone is experiencing that and part of the reason is they are now unionized. (Don't know how much truth there is to that) I wouldn't be surprised if this location is closed within a year, tops. read more

Something wrong almost every time. Whether they are out of half of the ingredients and don't tell you or they barely give you any protein and don't do anything to correct it. I really like Chipotle, just not this one. read more

Very dirty unhealthy. Stay away from rude staff, wrong orders, poor food quality at this location

no brown rice, no fajitas, no pinto beans, ran out of chicken when we were in a line of 5 million people and still didn't have it done after a 20 minute wait. service was incredibly slow, tables weren't being wiped down, lots of yick yacking in the back and not a lot of work was being done. the guy at the counter was moving so unbelievably slow, it was actually hard to watch. i wanted to go take the things from him and do it myself. never bringing my little tucas back here again. read more

We stopped in for a lunch couple weeks ago. It was good food, but things seemed a tad messy at the counter. After check out, there was no ice in soda fountain. Asked for some, and they said ok. After 15 minutes asked again. "We can't do it at this time,"the staff stated. "It's our rush time." (Lunch.) One man was working on carry out orders on the left counter. One person at the till. Two people available to make orders on the order line. At least three people were prepping veggies in the back work area. No one was in line to give orders. No customers in line. They were unable to help. Partner upset that if it was that way, were we bought a drink, why didn't they tell us at the start, "we have no ice?" Bad ethics here, poor customer service. read more

literally it is a sunday at 1:30 pm on sep 21st they had no white rice no guac no napkins no berry agua fresca no forks. it was so messy at the drink station and the workers act like they don't know what's going on. they were understaffed but i don't get how you can be out of everything. the girl in front of me asked for steak and the woman told her there's no steak when it was literally right in front of her face and i got steak. will not be coming back!!! read more

Love the brand, this particular location not so much. Rarely do they have basic menu items: rice, beans, corn salsa, tomato salsa, guac, cheese, lettuce even bowls. Minimal staff on line making ordering very time consuming. Frequently are card or online order only without notice prior to standing in line. Check out Chipotle Novi...they have it together. read more

Sometimes they don't have ice, so I get the ice at Mod Pizza, I'm sure Mod Pizza doesn't care. Sometimes they don't have chicken, so I get steak, sometimes they don't have steak, so I'll get chicken. It's not perfect; but either is my grammar. It reminds me of a TV show that's not the best but you watch it anyway. It's my Chipotle and if you don't like it, go to Taco Bell and shut up. read more

One of the worst chipotle experiences we've ever had. There's absolutely no way to fix this broken establishment. You'd be better off bulldozing the whole restaurant. If I can even call it that. How is it that on a Friday at 5pm you are out of chicken? Not only that they were out of steak too. Oh and when I asked what they DID have they didn't know. I said can I get a quesadilla please? He says, "We don't have those." Which honestly is what I thought he said because he was talking at the volume of a mouse. God and they didn't even bother to say "Since we didn't have anything of what you wanted we will give you a little discount for the trouble." Nope. Seemed like they charged us extra honestly. $25 to get basically the scraps. Never and I mean never ever go. You're better to go to mod pizza next door. read more

There was Such a rude worker. Messed up all of the burritos we ordered. There was a butt load of chicken on one side and the sour cream and rice on the other side. The place looked pretty clean but there were little food scraps on table read more

Just shut this location down already. 4 people working today for lunch. Cashier, a young lady taking orders and making food, a guy in the back just walking around. Didn't see him do ANYTHING productive. Just walking in and out of the back, and one girl walking around taking temperatures of the steam table and refrigerated items. 1pm. Lunch time. No peppers or onions, no CHEESE, the chicken is bone dry. It's embarrassing. Chipotle you have 10-12 items on your menu. How the F do you always run out of 4-5 things at lunch? You also had some crazy techno music blaring full blast that the only girl working there couldn't hear the customers placing an order. Just shut it down already. Look at your neighbor MOD pizza. They have 6-9 employees, place is always fully stocked, and clean. There wasn't ONE clean table in this chipotle. SHUT IT DOWN. YOUVE GIVEN UP. ITS OVER. STOP EMBARRASSING YOURSELVES. read more

0 stars if I could. I can't recall a time where I have went to this place was well run. From lack of items, like chicken or steak...they never have them. Service is never good, the seats and drink are are always disgusting. I could go on, but the experience at this location is below expectations. Maybe they need a new owner. read more

Absolute trash. I have never had a positive experience at this location...multiple times I've walked up to the counter to order only for them to say they were only accepting online orders. The counter was set up with food, but they insisted I sit down and submit my order online...the tables were filthy and trash was overflowing. Just shut this place down or hire an adult to run it. read more

The reviews were a little scary, but I was craving a burrito and this location was close. Great experience. Store was clean, the food was well stocked and fast service. read more

I've tried to order from this chipotle multiple times in the past 18 months, and most times I order ahead, the store is "closed." it's closed per the employees working there, that are still there, and even when the hours online say they're open. I just placed an order today, had my card charged, but arrived at 6:40p to be told they closed at 4p? the one time i ordered in person, they were out of rice, lol. I work in healthcare, so I completely understand the post-covid staffing shortages, but at least turn off your order-ahead option. read more

My wife and daughter had a long day at cheer. We ordered and paid for Chipotle via their app online. The money was taken from our account. My wife and daughter arrived at 7:40pm to pick it up. The stores hours are advertised to be open until 8:00pm. Upon arrival at the Brighton Chipotle store the lights were out and the door was locked. My wife knocked on the door, an employee came out and said they were closed. She asked for the manager who came out and said that they didn't have any food prepared. After explaining that she already ordered and paid. The manager said we can't hire workers and the online order is not managed by them. They said that they couldn't reimburse them the money, but they could corporate. Although monetarily it isn't a large sum of money. The totality of the circumstances definitely creates a civil tort and fringes on the line of criminal activity. read more

This place is such a joke. I feel like it's the loser boyfriend I keep taking back thinking he's changed this time. I get that they are short staffed, but now they never seem to ever have any actual food. Today they were out of chicken, guacamole, & cheese. However, there was cheese on the online ordering side, but was told that cheese has to be saved for online orders only. You have customers right in front of you, but you're saving cheese for "potential orders"? Something seems off there. Poor management in ordering & keeping this place clean. Just put it out if it's misery & close it for good. read more