They're hiring, 8.50 an hour! Which means that they are understaffed and need workers right now. While it felt like there was only 2 people working the dinner rush, they did a good job. Service was very friendly (almost annoyingly friendly), which is rare at a fast food chain. Food was also the best Wendy's I've ever had. Our sandwiches looked like they do in the pictures. I seriously wish my phone wasn't dead when I was here so I could take pics. Biggest and only complaint is that the dining area was pretty messy, and I understand why. Overall a good place to stop right off of 96. read more

Customer service listening skills and being able to actually watch and provide service for front counter were all nowhere to be found. ABSOLUTELY NOT going to be coming back hopefully they replace that store with something that doesn't make people wait 15 mins for the wrong order read more

this place SUCKS ordered a frosty and a baked potato and didn't get a frosty or a baked potato and got SOGGY cheese fries instead. do better or close down. Never going there again. read more

At 12:30 AM on Thursday 4/10 we came in. Staff was super friendly and food came out quick. Expectations are usually low at this time of day but the staff far exceeded it. read more

We went through the drive-thru at around 4:30. Burger and bun were hard and tasted like they'd been sitting there since lunch time. Disappointing for how expensive it is now. read more

I was charged twice for the same order and not refunded and they still didn't even give me all the items I was charged for..so unorganized and off brand. Do you see my biscuits and gravy?! I sure don't read more

Wendy's - Did not receive biscuits and gravy but still charged - Burgers Near Me - Brighton, Michigan

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Road weary and in need of a fast meal; meal was fast, but I think that's due to the fact that the food had been prepared for some time. Husband's fries were just above room temp, although he said the spicy chicken sandwich was fine. My burger was room temperature and my baked potato was a potato w a glop of cheese--pretty unappetizing. Staff working drive-thru needs to work on customer service. Will avoid this restaurant in future. read more

Was surprised to see so many negative reviews, the food came out hot and fast and the staff was nice, service was good.

Didn't have ice cream, classic chicken, 8 piece chicken nuggets, or honey mustard. Got our order completely wrong, was freezing cold, no sauce, and chunky. Disgusting. read more

my husband and I went through the drive-through and order two biggie bags. We do this occasionally with no problems. Tonight the young lady took our money and asked us to please pull forward. It was going to be a minute. After 10 minutes of waiting and five cars behind us going around us, my husband decided to go in and find where our order was. Corrine ,who said she was the GM said our order was just going in. But when she was questioned why five other cars got their orders and we were still waiting she became obnoxious. we asked for our money back. we returned the drinks and she immediately tossed them in the trash. and returned $10 (our order was 10.60). she acted very unprofessional he and very rude. I hope it was filmed on camera. There were other customers in there who saw the whole ordeal. read more

Food here was freshly made and sandwiches were well put together and easy to eat on the road. I stop at many Wendy's while traveling and this one is definitely worth the stop! read more

All I asked for was a plain jr. hamburger, I even specified with saying just the patty and the bun and they still messed it up. Unsatisfied by this place yet again. read more

STAY FAR AWAY! This place was repulsive and poses a serious health risk to customers. The coke freestyle machine looked like it hadn't been cleaned since it was installed. There was mold caked in the ice lever and dispenser and the nozzle and backsplash weren't much better. We went in right at open so I know it wasn't from a busy day or anything like that. The tables and counters were all filthy; the ketchup nozzle wasn't wiped down; and the floors were sticky, even the carpet. I'm consciously debating calling the health department and I'm definitely not the type to complain like this. Albeit, the food was okay but I might go to the doctor tomorrow just in case On the other hand, the service was definitely friendly and I appreciate that given the condition of the restaurant! read more

Everything was burnt, smelled and tasted bad. We also got a milk and it wasn't sealed when we received it.

Hungry and road ugly I did a late night drive through and ordered the grilled chicken with bbq sauce and fries. The fries were cold and just didn't have a taste the warranted the calories. Didn't finish the chicken sandwich and even that cat and dog turned up their noses. I usually try to avoid going to fast food, but sometimes you do not have an option. That said, i won't make this mistake again when driving on 96 and in need of a meal. read more

The staff was very nice and working incredibly fast! The man working the register was very pleasant even though it was rush hour.

Stopped here on my way to visit my sister and the staff was super friendly and the drive thru was quick. My spicy nuggets were perfect and they did a double check to make sure I had my sauce read more

Always very friendly and hot food every time. Took away a star for the parking lot, it is a bit of a hazard.

For a health coach that does not eat fast food had to stop in today for someone she cares about and I was blessed on my sad day with such high-quality well mannered employees the gentleman that took my order at the counter and fixed my gift card he was a blessing to be around thank you thank you thank you for working at Wendy's I hope you're there every Monday for a snack!!! read more

Came here with some co workers, we had 3 separate orders. The lady running the drive thru got snotty with us beachside we did not tell her ahead of time. She was very rude and I'm definitely not coming back here again. Sorry you had to do your job. Unprofessional, take forever for food, overall bad establishment read more

I was placing an order for my co-workers which was about 4 meals worth of food. Towards the end I had forgotten to order a small frosty that I had a coupon for and asked if it could be added on. I had asked for it after the price was given to me and apologized for the inconvenience that may accompany that. She then asked if I wanted chocolate or vanilla but due to the quality of the intercom I didn't hear her and assumed she told me to pull up to the first window. At the first window a man named Shawn greeted me by saying "you aren't even paying attention are you?" He then asked if I wanted chocolate or vanilla for the frosty. I said chocolate and then apologized letting him know I misheard what the intercom worker had said. He then went on to say "If you had any common sense you would know that you need to tell us what you want for us to make it for you." in a very demeaning way. I went on to explain that it was an honest mistake and I just didn't understand what was being said but throughout our whole conversation he was acting passive aggressively and was implying that I had no common sense several times. When I was given my card back I was offended and hurt by his statements, I clearly gave off that impression for I was quiet and stared at him after his remarks which he followed up by saying "Have a nice day" and closing his window. After I got back to the office we were missing a coke, a frosty, a small order of fries, and one of the coworkers couldn't eat his sandwich because it was too cold. This was disappointing for I was responsible for making sure everyone's food was the way they ordered it. I explained to my co-workers the service I got from Shawn and one of our advisers was so upset that he decided to call and ask for management. We spoke with the manager who then transferred the phone over to Shawn. This person again was being very passive aggressive and was dismissive towards the issue. Constantly said "We can give you a free meal that's all we can do for you." Our branch orders from this Wendy's at least once a week. I no longer feel comfortable going there due to that confrontation even though we tried to make amends. I would like to know if any corrective action is ever taken on employees who are rude at this branch or if you guys don't care. To be fair everyone else I've interacted with has been kind and respectable Shawn may have just been a bad apple. read more

Stopped in her today .. just asked for ketchup packet. The man behind the counter not only gave me free packets he joked with me :) very kind!! Makes me want to come back !! read more

We pulled up at 10:30 they closed at 11pm. We wanted to order 4 cheeseburgers for our family and they said "well we'd have to drop fresh beef, and that will take 15 minutes." I thought fresh was wendys mantra? Never again. read more

I picked up a Baconator sandwich from the drive through, only to get home and find there was no bacon. I guess I just got the Ator.

BEWARE of Brighton Wendy's, parking lot in need of IMMEDIATE REPAIRS ! Last fall they tried patching repairs that only made it worse. After last snow went to drive-thru and almost slid into building. Could have been a very expensive lunch ! ! Will NOT go back to this location until they PROPERLY REPAVE the whole parking lot. read more

We just walked out of the Wendy's in Brighton, Mi because they were unwilling to help us. We stopped there after my son's basketball game for a double stack which he has safely eaten for many years but not in the last several months. We checked the ingredients as we always do and found that the ingredient list indicated that all of their burgers contain egg. I went to the attendant at the register to ask what changed and she looked at me with a blank stair. A man working the line went on to tell me they are not allowed to tell us anything except what is on the Poster in the lobby. So, I asked again what part of the burger has eggs and he went on to tell me that they can't gaurantee anything just like any fast food restaurant. To which I replied that he was incorrect and that we have been doing this for a long 13 years. I am completely frustrated with Wendy's and their employees complete lack of empathy. We have never had a restaurant not help us find something safe for my son to eat. TERRIBLE! read more

Chili mostly water. Not even worth turning around for a replacement. Better off asking for a straw to replace the useless spoon. I am on the road several hours each day for work and buy chili from many wendys restaurants all over michigan and this was the worst meat to water ratio that i can remember since i started buying chili regularly read more

Not only are the staff here not professional they are not friendly. I've been in town this week and had the experience twice. The only professional courteous staff member was a young man that was in line getting food on his break. When he seen me come in with my order he asked me if I wanted to go ahead of him. I didn't realize he worked there until the manager took his order. I thanked him and told him no as he was in line ahead of me but neither the male manager running the drive thru who seen me several times holding my order nor the manager working the counter asked me if there was a problem The drive thru employee charged me one amount and gave me a receipt of my food but no beverage. So the receipt I was given was not what I was charged. There are so many other options nearby I'd avoid the frustration. It's not quick. The service is slow. And they are still hiring so apparently they can't retain their staff or have a reputation of not being a great place to work at any rate they may want to take the opportunity to retrain their staff starting with the managers read more

I've have never had as bad a service as I have had here??? It was 7pm on Easter....when I pulled up to the drive through. The person at the window informed me,he would not even be able to take my order for at least 15 minutes. .... I thought Wendy's was about fast food? Does management even pay attention? Perhaps you should hire enough staff to properly cover business. Luckily there are plenty of new restaurants in the area... read more

Slow, unprofessional staff and gross food. My kids and I felt sick the rest of the night after eating here.