Attempted to order $10 worth of food and sat there for 20 minutes with nothing. When I asked the employee they couldn't locate it and the kitchen swore they made it. Meanwhile I sat without my order. I then asked for a refund, she would not give me a refund because I did not have a paper receipt. Even though I ordered it through the KIOSK and there is no option for a paper copy. Very disappointing, this is not how you treat customer, especially rolling your eyes every time you speak to them. Look forward to contacting corporate. read more

Generally, I like Burger King, but this is one of the worst I have ever been to. In the past year, I have been a few times because it is the closest to home. The drive through fails me every time. If I am lucky enough for them to take the order correctly based on the receipt , I never get my complete order. read more

I ordered $17 of food and had to wait 30 minutes. The workers were constantly swearing uncontrollably and really made me want to leave. I do not recommend this location. read more

Got shorted 32 chicken nuggets, then upon my return they questioned the legitimacy of my claim and made me wait 25 minutes for new nuggets, at which time all of my burgers, onion rings and french fries got cold, I should have paid attention to the low review score, shame on me! read more

Although they forgot my kids two apple juices and their toys, James who was working in the drive thru was so extremely pleasant. We will be back, but I will double check my bags before pulling away from the window. read more

Went through the drive through quick and easy---they forgot to add my sauces with my food and still charged me for them--guy at the window was extremely rude read more

Ordered the honey mustard chicken sandwich with onion rings. They were dry and terrible tasting. Service was okay

I had a disgusting experience with this location. I ordered a whopper and a value fry. There were about 8 to 10 fries in a TINY bag and the burger was NASTY. The only two things that I could taste was mayo and pickles. As I attempted to eat it, it was just dripping mayo. I tried to eat but could not finish as I was so disgusted with what I was experiencing. I called the number on the receipt and of course No one answered so I left a message about how NASTY my food was and said that I would be taking pictures of the food and putting on the internet. They never did return my call to attempt to make it right so here I am. NEVER AGAIN. This place needs to be shut down! read more

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Worst fast food restaurant I've ever encountered! On my way to work we ordered inside, I had to bus/clean our own table as there were no clean seats or tables! We were 2 people of 6 in restaurant at 2:45pm. The place looked like a tornado hit it. Didn't even attempt to try the restroom. Thank god for hand sanitizer in my purse! Our order came out and they said they'd bring out my corndog when it was ready. Never got my corndog, so I told them just to give me a bacon cheeseburger deluxe with no ketchup(it was the same price) to-go. Easy, right? Uh, no. In the car to work, I opened to-go bag to find an old squished plain burger with only mustard, ketchup and pickle. Too scared to eat it, so went to work hungry for 7 hours! read more

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Horrible horrible horrible unfriendly service here. The manager threatened to call the cops on me because I got home and found no cheese on my burgers even though I asked and was CHARGED for the cheese.... I came back and politely told him what happened and asked for new burgers..... he instantly got angry and told me he would have to charge me!? That's when he threatened to call the cops on me because I again politely asked him to remake the burgers with cheese this time, I even brought back my order with the receipt that proved I was already charged for it!! I don't care if your short staffed there's never an excuse to be nasty to people. I will NEVER go back here again. read more

Friendly staff, the place is clean. A little dated but clean. I don't know why BK always have less customers then MCD. I asked everyone and most of them said they prefer BK's burgers over McD (including myself). But yet, we still go to McD more often. I LOVE Whoppers!! I need to give BK more love!! read more

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There's nothing like a flame broiled burger but the service is unfriendly and the whole place needs a good cleaningThe food tastes great but the service is unfriendly. read more

Best Burger King ever. The employees are extremely nice! The bathrooms are super clean!

This was possibly the worst fast food place I ever went in too. My husband and I bought chicken sandwiches and French fries were cook in very old oil so it had a bitter aftertaste. The bun of my sandwich tasted stale and not right. The pop machine looks horrible. Most of the stickers on the pop machine fell off and are sitting on top of the buttons so it looked disgusting and old and not taking care of. The shakes are good. I just hope I don't get food poisoning or hepatitis A from this place. read more

The buns are stale...the meat..non-existent. The service...clueless. The value menu is $2 cheaper than the combo...even though Diane has "done the math" many times before..wth?! And still get overcharged for a pop. Waste of time and energy. Switched out for the tacos..no...just no. don't think there is any meat in those..just some weird bean sauce stuff. At least they fry the shells fresh if you ask for no cheese lol. read more

Ive never seen brown mozzarella before but that's exactly what I found inside of my mozzarella sticks from this location. I took one bite and spit it out in fear of getting sick. Picture on top is what is advertise and pic on bottom is what I got. Disgusting. read more

Burger King - Picture on top is what is advertised pic on bottom is what I got. - Burgers Near Me - Brighton, Michigan

I usually wouldn't rate a fast food joint but this BK is so freaking awful it deserves a review. They consistently fail to meet any mediocre level of service in the drive-thru. I remember once I pulled up to the order box and no one came on to take my order. I honked. Nothing. I had time to kill so I hopped on my phone, found their number and called inside. When someone answered I asked if they were closed and he said no. I mentioned I had been sitting in the drive-thru forever. He said oops, pooped his head out the window then said someone will be with me shortly. That never happened. I called back five minutes later (now it was just getting to the point I had to see how much more they could fail). I mentioned I was still there and he said wait one more minute. Nobody ever came on the speaker. It was the middle of the day, it wasn't like they just opened and weren't ready yet. Gave up after that and left. Amazing. Great work BK. read more

Unbelievable! So you walk in to a dirty restaurant as every single garbage is overflowing (see pictures). Then after 3-5 minutes you finally get an order taken. Never get asked size, etc. No cup given. Now wait 6 minutes for food. Burger was ok.... fries cold. Dining room with no heat on. They decide to lock the doors early to avoid people coming in.... although most drive thru customers come to the door to fix their orders. Manager just walks past every overflowing garbage can to lock doors.... ignores them. In fact people just leave trash on top of bins...and tables since no room left in cans. Drink station a mess, most tables not clean... floor not swept... but why would it be? The girl behind the counter almost fell because of all the trash on the floor behind the counter! With EVERY possible option for food within 1/2 mile of here.... why come back? Too bad i was passing thru.... made mistake of coming here. Unfortunately nobody reads these before coming as every review states similar issues... and clearly management doesn't read them either or else changes would have happened by now. Avoid this location 100%! 1 star only because I have to.... should be no stars! read more

Burger King - Look trash overflowing.. back bins have trash stacking up on top! Manager just walked past them & didn't seem to care! - Burgers Near Me - Brighton, Michigan

I like to consider myself a pretty well educated individual. I keep my room relatively clean and always had good grades in school. When I woke up this morning I didn't think I would be dumb enough to give Burger King another chance, but whether it be out of hate for their competitor McDonald's, or the soft spot in my heart for the chicken fries, I wound up in the BK parking lot over 100 miles away from home. This Burger King forgetting my straw couldn't have been timed worse as I'm trying to not miss my flight in Detroit. I am happy these employees aren't sitting at home on unemployment, but would it kill them to clean the drive thru window once a year?? And consider upgrading the microphone so it doesn't sound like I'm talking through an Android on cricket wireless as their provider. read more

Ok I have been to this location a number of times now recently and noticed food being cold such as the burgers. The bacon is really bad every time. I remember the bacon being better then this years ago but recently its been bad tasting. I thought they were better then the Howell, MI location as far as masks. I guess technically they are better, but then ordering about a week ago, I was able to see the person working the broiler. And he was not wearing his mask, at least not on his face. Very disappointed. When I worked in burger kings in my youth, the person running the broiler was also making the sandwiches. I assume this is still in practice today. So anyone that is at high risk from covid should probably avoid this place. Thankfully my parents whom I care for will be getting their second vaccine today. read more

great customer service, forgot to get the drink at the drive thru and one of the workers ran out to hand us our drink. place isn't bad at all read more

This is by far the worst Buger King that I've ever been to. Skip this one and go to the one In Howell or Wixom which are two of the best in Michigan. read more

This restaurant can't seem to get their orders correct. On two occasions now they have shorted a sandwich on my order that I paid for. When I tried to call the phone rings off the hook with no one picking up. I gave these guys one last try and it will be the last time. read more

Waited inside to have our order taken for 5 minutes to be greeted by no one and workers in the back saw us and did not bother to help. Also, as we walked in, a worker started to walk out of the bathroom and then went back in when he noticed we had walked in. We left and went through the drive thru where there were no other cars and finally 2 minutes later the lady taking our order gave us a snippy tone. 5 more minutes later we got PART of our food and we're told to park to wait on fries when there was 2 people inside and no other cars in the drive thru. TERRIBLE service. Not so good food. read more

Awful. If you're looking for cold food that takes forever to be served and is frequently not what you ordered, then this is the place for you. Genuinely the worst restaurant in Brighton. read more

Not even 1 star worth. Waiting in drive thru after paying for order & asked to drive forward for 20 minutes. I could have ordered in with less hassle. Ugh! Terrible for "fast" food read more

Ugh! Is there any such thing as a good Burger King? Went here for lunch today and ordered a Whopper without onions. Got a Whopper with extra onions..... *sigh* I don't know why I was surprised. The lady at the drive-thru window talking crap about the customer who was at the speaker was a nice touch. read more

I just got out of surgery and hadn't eaten in about 15 hours. Decided to stop at this location since it was close to home. I passed up Wendy's, McDonald's, Arby's and Taco Bell which proved to be a mistake. The food was disgusting. It was cold as ice and the order was incorrect. I won't be going back. Staff seems disinterested so that could be the problem. I don't have an option for 0 stars but wish I did. read more

1 star because the whoppers are good. Service is worst of any fast food place in all of this country! Drive through takes 20 mins w even only 1 or 2 cars in line. Inside, you can be the only customer and it will take 15 mins to get your food. Does anyone own this store? Obviously he or she takes no pride in their things. The managers are useless as are the employees. How are they even still in business? read more

Worst experience ever...even for fast food. 20 minutes to get through drive through. Order was wrong. Buns were stale, food was cold, fries were so bad we spit them out. Lady working the drive through appears to have not bathed in weeks. So nasty. read more

When I just got back from Vietnam the first thing I did was come to Burger King.... I ordered five whoppers three crunchy tacos for mozzarella sticks eight milkshakes and seven Diet Coke's and the taco machine was broke and I was very upset and their microwave was broke so they can make any burgers or french fries overall The staff was very nice! I asked them to my veteran status anything in my meal to which they responded get out of a restaurant you Minecraft gay twat! After that experience I got cancer and the treatment was one big whopper! read more

Went to this location a couple days ago because my boyfriend and I love Burger King but was sadly disappointed. Worst. Food. Ever. Do not go here. Burgers were burnt to a crisp and fries were tasteless. Asked for no tomatoes and received tomatoes. Food came out fast but was cold and burnt. Never going to this location again. read more

Starting off I walked in and about slipped on my buttocks when I started ordering it took about 2 minutes because they were helping a lady out because it's her first day on the job the food was good that's it really read more

EXTREMELY slow drive thru and service overall. Literally took me like a half hour to get through a drive through of two or three cars. Food is cold by the time I get it, sometimes its fresh but more not than often. Dont go to this burger king until they get their s**t straight. Go to the howell or whitmore lake one instead. Way worth the drive read more

This is the worst burger King I have ever been to. Howell and burger King on m36 are pretty much the same. I feel the problem lies with who ever is the district manager. Take a look at who has a hand in all 3 establishments then make a decision on what to change. If I could give zero stars I would. read more

I don't know what it is about this Burger King, but even when the store is empty, and there are just two people ahead of you in the drive through, you're still waiting 20 minutes. I've never been to a fast food place that regularly takes as long as they do with little to no traffic. It's every time. read more

I wish my family would stop requesting Burger King. This is my least favorite place to get food from in Brighton. I could go on forever about how bad this place is, but I'll just limit it to my most recent experience. I had to correct my to-go order 4 times just to leave with what I paid for. Literally no apologies. It would be difficult to run a fast food restaurant worse than this place. One star only because the place is relatively clean. read more

I made a new account to write this. It took 20 minutes to get our order of 4 items wrong. Don't go here ever. There were 3 cars sitting in the drive-thru and 2 ended up just leaving. I'm going to write the rest of this review with other stuff about how bad this place is so it counts as a review and not a tip because everyone deserves to know how bad this place is. read more

If there was an option to not have to select a star, that would be my option, however, in order to be able to write this review, you have to pick something. At approximately 8am on Thursday, August 27th, I entered into the drive through at this Burger King. There was one car ahead of me. As I waited my turn, the car ahead of me was not being helped as almost 5 minutes had elapsed. At this point, I backed out and was attempting to go to the McDonalds that was nearby. Unfortunately for me, I was not able to easily find the entrance as I am not from this area. As I was navigating around the parking lot area, I noticed that the car that was in line had finally moved up to the drive through window. I got back in line and waited for someone to take my order. 60 seconds elapsed and NOTHING, so I started saying Hello. I did this multiple times and still no response. After 4 minutes had passed, I beeped my car horn. Still no response even though I could see the person standing in the drive through window looking directly at me. I had no idea if the speaker even worked and was hoping to get a response from someone to let me know to hold on or to continue to drive up to the window. After almost 6 minutes of waiting, a female finally spoke up on the intercom and told me that I was extremely rude and that I could just go to McDonalds! I was absolutely astonished. I asked to talk to the manager and she nastily informed that she was the manager. At that point, I responded that I would be contacting the corporate office and she told me to go right and ahead and was giving me her name as I drove away. I have NEVER in my entire life encounted such treatment! Not only am I a professional recruiter, but my family owns a local submarine shop. If anyone that works for us ever treated a customer that way, they would be fired immediately! After seeing all of the other negative reviews that this location has recieved, I am shocked that they have remained in business. I intend to take my concerns to their corporate office as well as the Better Business Bureau. Totally unbelievable! read more

There is not enough time in the day to write an appropriate review for how awful our experience was at this bk. Manager suzie, who should be fired, was absolutely, positively, the worst manager I have ever been in contact with in any situation. I've already called the store manager and district manager and will continue to tell my story higher up. In short, they got our order wrong and when my wife approached the counter and stood there waiting to be helped, an employee shorter " now what?! ". My wife was stunned and walked away when suzie asked her what the problem was. She told her what the employee said and didn't apologize and then simply offered her a piece of cheese to put on top of the burger rather than remake it. When we demanded a refund we were told it was against bk policy. That didn't fly with me, an attorney and I demanded it again. She finally gave us a refund and called me a bi*ch as we left. When my wife called her out on it she simply said we had an attitude and disrespected her husband (the first employee). Needless to say, I'll be taking this higher and higher to get this idiot fired. Do not deal with her. The only positive here is the way the store manager and district managers handled the situation. read more