FOOD:It's the same as to be expected. Steak isn't the worst but most certainly isn't the best. Was made as ordered (hard to get wrong when it's right in front of you. SERVICE: polite and courteous AMBIENCE: Beyond filthy. If it wasn't for the fact that this the only Chipotle within 2 hours we would have left. Trash over flowing and not one table clean! Cleaned our own before being able to sit down. This particular location is not the best for sure. read more

Chipotle Mexican Grill - Filthy floor. - Mexican Near Me - Bangor, Maine

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The dining room is filthy. Clean the tables and change the overflowing trash. Bathrooms are disgusting too.

Two words: don't bother. Half of the time, it's closed early, with no option to go inside to place your order in person. You must place your order online and then pick up a bag of food that may not be to your liking. The meat is dry, the sides are put on slop like and it is not done with any care. I would rather eat a taco from Taco Bell, and that is not so good either. It's a shame. Chipotle used to be so much better, with fresh and good looking bowls. Perhaps another location is better? read more

This restaurant is such a ripoff that you should save your money for the following reasons. 1. The quality is terrible. When you get your order and pay these outrageous prices for undercooked rice or barely any protein or hard things in it. 2. The order system sucks so much that when you'd expect to receive extra of something or less of something else what you actually get when you get home is a mystery and on top of it if you complain to the manager for a refund "you can't" so your stuck with the garage food no matter what happens. 3. It has become so hard to complain about your order that you don't even get a receipt now to give to the online complain system if you could spend the time to actually find and report this horrible business to so now I decided to tip them the 3 bucks thinking that it might improve my online ordering but it doesn't and this 4. Is my final straw, the actual protein itself is gross microscopic so I bought a $21 bowl that this pic is a picture of. Thier new brisket that I elected to get the double meat, and it was just awful. No difference between the single or double meat besides the price. And I've had it with this place, and looking at the reviews from this location at 1.8 I'm not alone. Zero stars They serve, literally garage to you and have the balls to ask for a tip? Follow-up due to the "management" giving me a link to contact the company for a refund. And just like I thought they refused but gave me a bogo to buy more of thier shit. Here's what they said: Hi Guy, Thank you for reaching Chipotle Customer Care! I'm sorry to hear that were out of veggies and guac and the meat portion fell short of our standard. Thank you for reaching Chipotle Customer Care! I am so sorry your ITEMS portions fell short of our standards. I can understand how frustrating that must have been. I'll share your concerns with our Bangor management team so we can make sure we're serving up filling portions from here on out and so we can be sure we are stocked up on all of your favorites. To make up for this, I've added an offer for a free BOGO (buy one entree, get one of equal or lesser value free) to the rewards section of your Chipotle account for you to use within 30 days. You can use it on your online order, or you can scan the code to redeem in-store. Let me know if there's anything else I can help you with. Sincerely, Alpha Grace Coordinator, Customer Care Chipotle Mexican Grill read more

Chipotle Mexican Grill - Double Meat brisket bowl, that I took two or three bites and tossed it. - Mexican Near Me - Bangor, Maine

This is a buuuusy Chipotle, man the line stacks up if you go ast the wrong time but do not let that deter you. This location can be a little dirty inside due to the volume of customers but the food has always been fresh and the staff are AWESOME. Super friendly, funny and get the job done with efficiency. This has become a regular stop for quick tasty food while in Bangor, I do not see that changing. read more

Easily worst chipotle I've ever been to. The very tattooed and pierced server with red hair was extremely upset that we were there and gave tiny portions and dirty looks. Out of rice, out of guac, out of cheese, out of lemonade, out of balsamic, out of ice -- there was basically nothing there. Do yourself a favor and drive somewhere else for Chipotle read more

Horrible 3rd time ive waited a hr in line to be told dont have chicken , mid day time , and not annoinced while lines of 50 plus people

I ordered a steak burrito there this past Saturday. when I ate it ,there was like three pieces of steak And it was just filled with rice. I've been eating chipotle for a long time. That was the worst burrito I've ever had. This location is giving chipotle a bad name. read more

I ordered from this chipotle through Uber eats once I arrived to my hotel. I had gotten comfortable and situated in my room and in my pj's. The order came relatively fast, but there were no utensils in it. I specifically stated that I was in a hotel room and would have expected there to be a fork in the order. I had to get dressed again, go downstairs to the front desk, and luckily they had a plastic fork there. Leaving out one star because of that. Otherwise, everything was good. read more

I was hesitant to come to this location based on the reviews. I have visited other locations( SoPo, Auburn, Westbrook) and based on those three a while back , I never wanted to step foot into another Chipotle ( bad service, limited food/ no food), no toppings/ lacking toppings, front door closed with no sign, drive thru only etc. Don't give up is my motto and here I am at the Bangor location for lunch. Staff was great, there was plenty of food and the team was all working hard in keeping the line moving. Ingredients were fresh and plenty of it with kitchen staff keeping it replenish. It is great to see and I wanted to put this review and give them credit where credit is due. Will definitely come back. read more

Went to this location 3 days ago. Ordered on the app to find out when I got there at my estimated time that they were 30 mins behind the order pickup times. Had to call Chipotle and get my order refunded because they can't do it in store, and I didn't have time to wait for my food. Went today again to give it another try. Walked in to find they were only doing mobile orders. If anything they should shut mobile ordering off and do just in restaurant orders. Anyways, Placed my order on the app, waited well past the time it was supposed to be done to find out my order never went through, even though it said order confirmed in the app. Placed a new order and waiting almost an hour for my food between the two orders I placed. Multiple people were having the same issue, and they were writing their orders down on paper and filling them ahead of placed orders. That didn't happen for me, I had to wait the full time. This place is disorganized, dirty, and didn't even have ice in the drink machine. I have not have one pleasant experience at this place. read more

This is for turning off the phones and replacing actual customer service with an AI chat bot that can't do anything or answer any questions. Waste of my time. read more

I love Chipotle's food and the quality is pretty consistent from location to location. If anything, this one's kitchen was on the high end of the average. Tasty! They can only rise or fall based on quality of service and overall cleanliness, so here's my assessment on those factors. The service is OK. Staff members aren't rude or anything, but they're not responsive to questions. Where this location fails is on cleanliness. No effort whatsoever is made to wipe down the tables, so when you sit down, you're on your own if you want a clean space. It's hard to get a good photo because the tables are shiny, but literally every table in the restaurant is dirty with crumbs, spills, and smeared food. Having said all this, the shift manager was very pleasant and I'm wondering if he's just understaffed. I would love to be able to give this place a five star rating, but they definitely could improve in terms of cleanliness and service. read more

Clean restaurant with fresh, good food and great service! The quality of their food is excellent.

7/24/24. Ordered a crunchy taco, waited 30 minutes and reveived an ice cold pile of ingredients wrapped in a soggy soft shell. Inedible. I would have given zero stars if that had been an option. read more

Chipotle Mexican Grill - Mexican Near Me - Bangor, Maine

It seems the owners at this location either don't know how to manage the place, or just no longer care. Consistently dirty, out of food, out of drinks. If they're running low, they just cheat you on the portions. Overall, love Chipotle and crave the food, but not at this location. Really gives a bad name to the chain. read more

Closed at 7:00 pm on a Friday!! WTF. Not the first time they closed early!! Plus no mobile ordering!!

2 recent bad experiences. I was in the store before 11:30 am, and wanted to order but was told they were too busy and would only take on-line orders. I don't have a fancy app. phone so I was not able to order. Talked to 2 managers and their response was "too bad" and they provided no help or service. The most recent and LAST TIME I will go to this Chipotle, I got a huge flap of pig skin in my bowl approx. 4" square and almost no meat. Absolutely disgusting. No quality control at all and the place is filthy. read more

This location has been a consistent disappointment over the last few years. Just tried ordering through the app, and once again, it said this location was not taking mobile orders. I went in several weeks ago, and the sign on the door said they weren't taking in-store orders or allowing dining in, only on-line. Seriously! Customers standing in front of you should take precedence to mobile orders. I can no longer count the times I've ordered a salad on the app, gotten home and there's no dressing. And yes, I ordered it. I'd also say 25% of the time there's no dressing in-store when they are open for walk-ins. Also online salad orders have historically been insultingly small. As in only filled half-way up the bowl. When you pay close to $15 for a salad you expect to get the same rounded over bowl of product you get at the counter. As for the staff-never had a problem with curiousness or service but cleanliness is often an issue. Everyone has always been very nice, and you can tell the majority of them are hard workers. This is a management issue. I let management know once before about the small salads and never heard back. read more

Used app to order on 04/27/23. One salad, one bowl and one large chip and queso. Drive back home 40 mins away. No chips or salad dressing. The salad was fine. The bowl was a $6 upcharge for x2 ingredients on the Al pastor chicken, rice, cheese, queso and sour cream. What was received was less than a standard bowl on all ingredients. Drive back another 40mins. Manager on staff refuses to give a refund as it's a app order and what's me to call customer service...zero proof I just call customer service and start asking for refunds???On request to provide something in writing refuses and starts to get agitated... Explains I can either get my portions or a refund by calling the number. Gets annoyed and states you wasted 10 mins after a 4 min discussion. Tell me to leave the store as I will no longer be served. I Come back in, place the salad right next to the bowl as visual proof that they never provided what they charged me for. I asked the missing items I paid for. The Manager now states that he doesn't care because I requested a refund and will be receiving no further service and that I need to vacate the premises, it's either chipotle would use physically force to evict a paying a customer or police...I would assume it's law enforcement as the location has no guards. Now your manger weaponized the police to enforce his unethical practices. regardless in respect to the other patrons I decided to leave. I paid for extra it was not a simple "can I have some more"...I proved that you chipotle took my money and never delivered and in response a manger who represents you tells me to leave the store instead of doing the right thing? As far as I care chipotle officially stole from me. You took my money, did not provide the intended item and used your authority to have me leave the store instead of correcting your mistake. This Bangor location is toxic. The employees preparing the food made a mistake like we all do in our day to day life but the manager on staff this day at 6pm on 06/27/23 was toxic and malicious. He had no empathy and had a significant lack of any customer service skills. In my life I have never been to any establishment with such a level of disrespect and lack of a professional demeanor. Chipotle if you are reading this, you have a problem with this Bangor location. A few months they locked their doors 10mins to close and we were inside as we watched people gather outside in confusion with the bar still full of ingredients!!! This place is a stain on your reputation. The way the world is we can understand supply chain issues etc but the level of compassionate managerial oversight and customer service is shocking and has no excuse. Looking at the other negative reviews it's clear that the this locations policy is to use online order as a scapegoat to rip the customer off. With a lack of poor managers to fix any after sale issue they use their authority under your banner to justify theft by passing the buck on to phone customer service. Update: below is a response from chipotle. Considering that this has been going on forever(as all the other reviews prove) i would expect their bangor leadership to hit the delete button. If not I will post further updates. Thank you so much for reaching out. Please accept my apologies for any disappointing experience. This is certainly not the norm nor standard for us. I'll share your message with our Bangor leadership team and our regional Field Leaders so we can dig into what happened, and make sure our team is living up to our high service standards. I'll also get in touch with our Crew so we can make sure we're serving up filling portions from here on out. I know we can show you improved service on a future visit. Thank you for understanding and Have a nice day! Sincerely, H*****e read more

If you have any form of depression, do not eat here. The food will escort your weakened spirit to a darkness that you have yet to experience, it will likely lead to your last "meal", even on your birthday. The employees look like they have all been in a Stephen King novel that was not reviewed well, and they know it. Picture If A.I. could put skin on sad and taught it to walk. You can get better service at a drive through at any restaurant that has just closed. They will at least talk to you. This dystopian nightmare has gone to the lengths of needing to download an app (that doesn't work) and order while you are in the store. If you do not have the ability to communicate and this service is better for you, you are still better off eating your phone in front of them. Don't be ashamed, they won't even acknowledge that you exist. The employees should quit and work at an Amazon warehouse. The lack of care and full reliability on muscle memory would be perfect for just reading orders and stuffing boxes. The owners of this particular establishment must be hoarders. Upon walking in, you can sort of sense that someone in management is collecting urine in jugs because it keeps the music playing at the bird prom of 1986. If you find yourself in there, please understand that you are not alone and there are people that care about you. You just need to understand that anyone that receives a paycheck in that building, doesn't. read more

This location is ALWAYS late with pick up orders. Pickup time 4:50pm, it's 5:25pm as I write this and still no food. It's consistently like this and never improves. read more

This is the filthiest Chipotle I've ever been in. Food so old on the tables that it's crusted over. The silverware is almost empty, garbage close to overflowing, food on chairs, on floor, under tables. They have no chicken, fajita veggies, or steak. The guac is slimy? They are not understaffed, there are at least six employees here. I have been sitting here eating a bowl for 25 minutes, not once has anyone come to clean the lobby. It's really gross. I like the food usually, be but this is grossing me out. I can only imagine how the food is handled. read more

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Always out of at least 2 food items. If you order anything online good luck because they don't tell you they are out, they just make what you ordered with half the ingredients. Whoever is in charge of ordering food should be retrained or fired- been this way a year that I've been here. Customer service is either great (from 3 of them) or non-existent (from 4). Worst chipotle I've seen in America and I've been to many. They are losing 10's of thousands due to lack of food products (no other restaurants having this issue- and it includes bottle drinks that are present at grocery stores nearby too). If you get one of them who is a decent human being, they are ok. Absolute worst chipotle in the nation read more

If you can believe it, they're not open on weekends. As in they are completely shuttered on Saturday and Sunday, the two days they would receive the most business. It's just about impossible to understand the mind-boggling decision management made here to forgo their two most profitable and in-demand days. And as they say on Shark Tank, for that reason I'm out. Also if you're thinking that it's due to staffing issues, there's a very simple answer to that - pay them more. Not to mention the entire University of Maine is a mere 10 minutes away! I look forward to returning the day this location gets new management. read more

Chipotle was very rude manager snatch door out of a man's hand while he was opening for me n my friend n then was informed we had to order online then after proceeded to wait 20 minutes after had been waiting a 10 after putting in the order ( they were not busy) jus to end up not getting our food or money back read more

Just a heads up if you are thinking of coming to this chipotle and there is ANY reason they can be closed they will be, light dusting of snow? Closed. A slight breeze of wind? Closed. There's chuckle nuts will close if their manager wakes up on the wrong side of the bed that morning. Let's say it's open though, you have a 5% chance that they will have everything a chipotle has. Not to mention they are incredibly skimpy witch hurts extra bad because this fucking chain is so over priced. read more

No chips, no sour cream (really?). I don't understand how this Chipotle continues to stay in business. Clearly supply chain issues and generally bad management will take this one out of commission soon, I hope. read more

All digital ordering is not customer friendly. Every one standing around the lobby waiting for orders. Chairs upside down on the tables. Ordered before leaving home, order was 27 minutes after promised and not prepared as ordered. Missing ingredients on all 3 bowls. Essentially paying for a bowl of rice, is there a vegetable shortage? I understand the move to digital ordering is because on average, the orders bring in 15% more dollars. Chipotle needs to factor in the customers walking out the door never to return. read more

EVERY SINGLE TIME I go to this particular Chipotle, they are having issues and today was no different. I LOVE Chipotle in general, but the Bangor, Maine location is in dire need of help. Either new management or new ownership; something new is needed. Filthy, dirty floors with grime that is clearly older than just that day. I went at 11:00 am today and they open at 10:45 am, and there were dust bunnies, plastic forks, food and dirt all around the edge of the checkout counter. For some reason they were only accepting internet /digital orders today. Tech issues happen; that's not the focus of my criticism. I stood there and began placing my order on my phone and finally got the attention of one of the employees to ask how to add a small side cup of extra cilantro. BIG attitude with a FIRM NO, WE CAN'T do that. Not a friendly staff member, in the least. She was sooo bothered by my asking her a question. I would let her go in an instant! She is not going to be an asset to the shop. When I said that every other location that I've EVER been to is able to charge me for a side cup of cilantro, she insisted that it wasn't possible. I was already on the verge of walking out, when I saw all of the grime on the floor around the counter, given that I had stood there for a few minutes, waiting to get her attention to ask the question, whilst I placed my online order. DIRTY UNHELPFUL ATTITUDE CONSISTENTLY PROBLEMATIC every time I crave Chipotle and give them another chance. IF THE OWNER ISN'T AWARE, THEN THEY NEED A WAKE UP CALL AND THEY NEED TO CLEAN HOUSE LITERALLY AND FIGURATIVELY OR CLOSE. CHIPOTLE CORPORATION WOULD BE MORTIFIED TO LEARN HOW THIS PLACE IS BEING RUN. I REALLY want Chipotle to succeed in Bangor, Maine, but they need a total overhaul with kind, considerate employees, better management, consistent deep cleaning, to say the least; PLEASE take your franchise more seriously!!! IF THE OWNER read more

On Doordash, there is an option to place a pickup order instead of a delivery. I placed a pickup order for chipotle, and when I went to get it, the employees said that a dasher had delivered my order. Because I did a pickup order, this would be impossible. There was not a delivery address to take it to. I understand that I used a 3rd party app, and that the fault of this situation could lie on Doordash, but the employees did not treat me with respect or offer and condolences/solutions. Simply a "the food is out there somewhere" followed by leaving me to stand there by myself while they occupied themselves with other things. I have worked in food service for many years. I understand that things go wrong and mistakes are made, but they handled it the opposite of the way it should go. I lost $30 today because of this situation. read more

Sent me soft old flour tortilla tacos that truly felt like wax when I ordered CRISPY CORN tortillas. Some people can't have flour which is why I ordered the corn you inept i*iots. You had one job! I had to get a refund through Door Dash because your customer service is nonexistent as well. read more

Chipotle Mexican Grill - Nasty - Mexican Near Me - Bangor, Maine

I frequent chipotle often. This one is definitely bad. Always out of stuff. Meat is often cold and the food tastes... off.

This is the response I got from corporate. Unless they fire everyone there, I doubt this joke of a store will get any better. Do yourself a favor and stay far away from this restaurant. Am I willing to give them another chance? I highly doubt it... I'm sorry we let you down. We strive to provide exemplary service at every visit. I'm reaching out to our Bangor leadership team to make sure of this. Sincerely, Junpoll Customer Care Coordinator Chipotle Mexican Grill Original Comment: I asked to be contacted by your company and never heard back. I waited for more than two hours for two completely ruined meals. I have some advice for you. Close this store. I'm not joking. Do it now. Right now. It makes your brand look terrible. Tear it down. Deny you ever opened a store there. Invest in the Chick-fil-A across the street. Have you shut it down yet? You should. It's a joke. I won't visit your business ever again. Have you fired everyone there yet? I tell everyone I know what a terrible store that is, anyone I know that has gone there agrees. They ripped off customers all night without telling them they were out of ingredients. Did you sell the building yet? Check your horrible reviews. Did you try to make amends with the customers you have lost? You will lose more customers everyday this business stays open. Do yourself a favor and close this location down. Now. Seriously. Right now. read more

Worst chipotle I've ever been to. Every time I go it's always something. Usually just out of almost everything you can get. Today was special though... no in person ordering. This place needs to figure it out. read more

I have been to this location a few times and have never been there when it was a smooth visit. Yesterday, when in line, an announcement was made that they had no chicken, white or brown rice, nor chips. Plus it was disgustingly dirty. This was my third consecutive visit where they didn't have chips. I do not understand how you run out of the MOST BASIC items on the menu. Do they not recognize when they are running low and need to make more or is it so poorly managed that their franchise owner leaves them with inadequate inventory? It boggles the mind. Chipotle in Bangor, what is your excuse? I have been to Chipotle's all over the US and have never seen a restaurant so poorly run. It could be a home run place as it is in a college town and not another Chipotle for hundreds of miles. Do not waste your time going there. You will just end up disappointed. read more

This place sucks. Is never open as schedule says, close whenever they want to, accept online orders while closed and generally ruin my day

They are understaffed most of the time limiting customers to online orders with wait times often 30 minutes more than expected. Food is usually ok but messed up every once in a while. Overall one of the worse locations I've been to. read more

We ordered two burritos both where slimy and messy and one burrito that had queso added and guac added for like 4$ wasn't there and they forgot lettuce sour cream and cheese so basically my whole burrito and it was basically a 50 dollar order the staff are rude and abrasive and don't know what the fuck they are doing read more

30 minute wait. Out of rice. No one working. Once rice sone now they have to refill the meat and the other items . Should have been while rice was cooking. The employees were hoping people would leave. No one did. It was a strange vibe. Finally we order. Ready to check out. We ask for chips. Nope we are out we say we saw them being out in take out orders. We say we don't want our order then. The manager says get us chips. The cashier is pissed. She throws them down and we finally get out if there. No take out covers on our bowls. The store was a mess. After the rice was done about 6 people come back from beak. Worst experience ever here and I usually love this place and I'm sympathetic to the labor and food shortages. Horrible. Hostile. Hell Hole. Should be zero stars read more